Citrus Payment Solutions Complaints & Reviews

I bought a product on zara app and my payment was made and confirmed via citrus solutions pvt ltd but zara has not recieved my payment.

Please check out the details i have attached in the image below and provide me with a refund as soon as possible!

Thank you...

I was placing an order on zara india online on 4th October 2020 and had opted for payment via upi.
I then did the payment through phonepe for which zara had used citrus payment gateway.
I did the transaction via state bank of India
and money got debited from my account but zara did not receive the amount. Transaction id AXI7180918aae894f369716ee9a9f158c5e
So zara cancelled the order from their side.
I haven’t...

I have placed the order on Zara Online via UPI of Rs 7670 but the order status still says payment not made.
INR 7, 670.00 debited from A/c XX0355 on 06-OCT-20. Info: UPI-CITRUS SOLUTIONS PVT-citruspay@axisbank-UTIB[protected]-transactionDetail....

Dear sir/madam,

This is to inform you that i have tried to book a ticket in air india express website on 27th september 2020 through citruspay. I was not confirmed the tickets ans the air india express people are saying they have not captured the payments in their website. I request you to know the status of my money i. E inr 110010.12/.. Please find the below details for the transaction details. For your information.
br...

Hi Team,

I have done the transaction from my HDFC bank account but the company(https://www.welldesigns.co.in/) has not received the transaction

I have attached the transaction snapshot for the same.
Please check and let me know if the transaction has been completed from your end .
can you please check and reply

Please find the attached reference number...

We had made an payment for Vashi Multi toll for Rs. 1500.00 on MEP Infra website using Citrus gateway through our bank. The money 1512.39 is debited from our bank vide transaction no. SOL/[protected] today at 12.03 hrs. However on MEP Infra website it shows payment failed....

I have paid the fees of deendayal upadhyay college fess of Rs. 18195 amount deducted from my bank bank i hace not received the receipt of the same. Pls provide the receipt...

I paid property tax rs.1110/- for property tax no[protected] on 30.09.2020 time 16.36. from Karur Vysya Bank
Transaction ID 16545073. So far I am not able to get receipt in tax payment site of Chennai corporation and it shows as pending.
Banking payment details as follows:
[protected]:42:37 [protected] 9999 CITRUSNEW-[protected]-EAZYPAY-[protected] H.O D 1, 110.00...

Today(02 October) I transfer amount 19500/- through axis net banking by your gateway (citrus payment solutions).Amount is deducted from my account but transactions is not complete and no confirmation. My school fees still due. Please refund or placed the order...

I have paid property tax on 25/09/2020 of Rs. 1329 but have not received any receipt. Nashik Municipal Council website shows tax is still unpaid. Amount has been debited from my account. Please either complete the payment or refund the amount. Transaction details in attached file....

I placed an order amounting to ₹3180 today on ZARA website... payment was made through phonepe app... payment was successful but order not placed..it says order is pending payment..

Am attaching the screenshot of payment and order details..

Please look into the matter ASAP......

Hi my name is daraksha mahmood i paid through upi payment method google pay while doing onlime shopping in zara online store and they use citrus solution as a payment gateway my registered mobile number is [protected] and tramsactiom date was 29 september amount was 590.. Payment failed but i have not recieved it yet...

I had placed an order on the zara app with the payment option as upi. The payment gateway was directed to citrus pay and the payment was successful and the amount for the same was debited from my account. But the merchant zara did not receive the amount in time and cancelled the order.

I have not received a refund from citrus pay and any confirmation for it. Attached are the screenshots of the transaction and cancelled order...

Through net banking, i transacted on 29 jun 2020 where such amount was deducted from my bank account but the transaction was not completed.
I have not received the refund yet.

Please find the below details:

Narration : [protected]-citruseazypay
Reference number :[protected]...

I placed an order from Zara for ₹2990 on the 23rd of September and chose upi as the mode of payment. I was then redirected to citruspay payment portal where I put in my upi and paid for the order. As soon as the money got deducted from my account, I got a message saying that the payment had failed. The order was not processed at zara and the money was sent to citruspay. I wrote an email to the citruspay customer service and was told to...

Dear sir/madam,

I have recently paid my water bill amount rs. 1005/- payment was successful, but i haven't received any receipt.

Kindly help me in getting my refund.

Thank you for the support.

Regards,
Shrividya iyer
[protected]...

Hi i had placed 2 transactions of 4770 each on zara mobile app via upi on 20th june 2020.

Unfortunately both the transactions had failed but the amount was debited from my account.
I checked with my bank on which they told me that money has been credited to the beneficiary.
I have got a refund for only the 1st transaction and not the 2nd.

I checked in with zara.com and they have shared the proof...

Ref id[protected] dt 19.9.20 rs2500 and ref id[protected] rs 3000 dt.20.9.20 deducted by my bank ubi karaikal but not reflected in betway app.. Kindly refund the money......

My name is Paras Thakur.
Register No. - [protected],
DOB - 04/10/1990
Indos No. - 13NL0536.

I tried to book my arrear paper for cargo stowage and handling on 22nd sept. The fee deduction was successful bt form is not submitted successfully. As indicated on form fillup page that only book after 48 hrs if fees is deducted but form not submitted successfully.
Payment details are below and also attached...

I request citrus solutions to shut down your payment gateway as it is useless and stressful. I used couple of times and same issue. I tried to pay my property tax through upi, payment was successful but still my due reflects same in govt app. I request and demand immediate refund of my money.

Also request to have proper customer care or atleast a single phone number to contact you for smooth resolution....