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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 58

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I bought a product on zara app and my payment was made and confirmed via citrus solutions pvt ltd but zara has not recieved my payment.

Please check out the details i have attached in the image below and provide me with a refund as soon as possible!

Thank you

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 08/10/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

S

sarahahm3d

Oct 8, 2020

Thank you!

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I was placing an order on zara india online on 4th October 2020 and had opted for payment via upi.
I then did the payment through phonepe for which zara had used citrus payment gateway.
I did the transaction via state bank of India
and money got debited from my account but zara did not receive the amount. Transaction id AXI7180918aae894f369716ee9a9f158c5e
So zara cancelled the order from their side.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Oct 11, 2020

Complaint marked as Resolved

I got the refund

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I have placed the order on Zara Online via UPI of Rs 7670 but the order status still says payment not made.
INR 7, 670.00 debited from A/c XX0355 on 06-OCT-20. Info: UPI-CITRUS SOLUTIONS [protected]@axisbank-UTIB[protected]-transactionDetail.

+1 photos

Oct 21, 2020

Complaint marked as Resolved

Got the money, Thanks

Oct 06, 2020

Updated by Ayush K Online shopping refund complaint

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 07/10/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Dear sir/madam,

This is to inform you that i have tried to book a ticket in air india express website on 27th september 2020 through citruspay. I was not confirmed the tickets ans the air india express people are saying they have not captured the payments in their website. I request you to know the status of my money i. E inr 110010.12/.. Please find the below details for the transaction details. For your information.

Date : 27 sep 2020

Transaction no: [protected]-citrusairindiaexpres

Amount : inr 11, 010.12

+1 photos

Verified Support

Oct 08, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction id- [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Oct 16, 2020

Updated by jnpbillava Dear Citrus Team,

Thanks for the response

Air India Express says the payments has not been captured in their systems. So i need to know where is the above amount deducted from my account. Kindly respond soon

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Hi Team,

I have done the transaction from my HDFC bank account but the company(https://www.welldesigns.co.in/) has not received the transaction

I have attached the transaction snapshot for the same.
Please check and let me know if the transaction has been completed from your end .
can you please check and reply

Please find the attached reference number

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Verified Support

Oct 08, 2020

Citrus Payment Solutions Customer Care's response Hi Manmit,

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - CBC[protected]W96380 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: Mumbai Maharashtra

We had made an payment for Vashi Multi toll for Rs. 1500.00 on MEP Infra website using Citrus gateway through our bank. The money 1512.39 is debited from our bank vide transaction no. SOL/[protected] today at 12.03 hrs. However on MEP Infra website it shows payment failed.

Aug 7, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team Citrus

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I have paid the fees of deendayal upadhyay college fess of Rs. 18195 amount deducted from my bank bank i hace not received the receipt of the same. Pls provide the receipt

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Address: chennai corporation

I paid property tax rs.1110/- for property tax no[protected] on 30.09.2020 time 16.36. from Karur Vysya Bank
Transaction ID 16545073. So far I am not able to get receipt in tax payment site of Chennai corporation and it shows as pending.
Banking payment details as follows:
[protected]:42:37 [protected] 9999 CITRUSNEW-[protected]-EAZYPAY-[protected] H.O D 1, 110.00

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Today(02 October) I transfer amount 19500/- through axis net banking by your gateway (citrus payment solutions).Amount is deducted from my account but transactions is not complete and no confirmation. My school fees still due. Please refund or placed the order

Aug 7, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 3, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "eazypay" directly for further assistance with your query.

Regards,
Team Citrus

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I have paid property tax on 25/09/2020 of Rs. 1329 but have not received any receipt. Nashik Municipal Council website shows tax is still unpaid. Amount has been debited from my account. Please either complete the payment or refund the amount. Transaction details in attached file.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 3, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team Citrus

R

rajesh sreekakolla

Oct 8, 2020

Your team not helping just simply asking to check with merchant .

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Address: 15-7-383, BEGUM BAZAR, Near Sri Company

I placed an order amounting to ₹3180 today on ZARA website... payment was made through phonepe app... payment was successful but order not placed..it says order is pending payment..

Am attaching the screenshot of payment and order details..

Please look into the matter ASAP...

+2 photos

Oct 10, 2020

Complaint marked as Resolved

Refund received

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Hi my name is daraksha mahmood i paid through upi payment method google pay while doing onlime shopping in zara online store and they use citrus solution as a payment gateway my registered mobile number is [protected] and tramsactiom date was 29 september amount was 590.. Payment failed but i have not recieved it yet

+1 photos

Aug 7, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 1, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I had placed an order on the zara app with the payment option as upi. The payment gateway was directed to citrus pay and the payment was successful and the amount for the same was debited from my account. But the merchant zara did not receive the amount in time and cancelled the order.

I have not received a refund from citrus pay and any confirmation for it. Attached are the screenshots of the transaction and cancelled order for reference. Kindly look into my concern and refund the amount at the earliest.

Thanks,
Abhijith

+4 photos

Oct 20, 2020

Complaint marked as Resolved

The company commented on the complain here on this website after almost 20 days. The company didn't mail or call. I got the refund in 3-5 after the company said it has initiated the refund

Oct 09, 2020

Updated by Abhijith Jayanth Any update to this please ? I didn't get any reply for the mail either, other than the auto-generated one which said I'll be receiving an update on the issue in the next 48 hours.

It has been 13 days ! And I've not heard back from you. Please return my money right now !

Verified Support

Oct 15, 2020

Citrus Payment Solutions Customer Care's response Hi Abhijith,

Apologies for the inconvenience.

As checked, the refund for given transaction has been processed successfully at our end on 15/10/2020 va RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Oct 20, 2020

Updated by Abhijith Jayanth Got it. Thanks

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Address: Rajasthan

Through net banking, i transacted on 29 jun 2020 where such amount was deducted from my bank account but the transaction was not completed.
I have not received the refund yet.

Please find the below details:

Narration : [protected]-citruseazypay
Reference number :[protected]

Aug 7, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 29, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I placed an order from Zara for ₹2990 on the 23rd of September and chose upi as the mode of payment. I was then redirected to citruspay payment portal where I put in my upi and paid for the order. As soon as the money got deducted from my account, I got a message saying that the payment had failed. The order was not processed at zara and the money was sent to citruspay. I wrote an email to the citruspay customer service and was told to wait for 48 for a reply. It’s been 3 days now neither have I received the refund nor have I received a response. Please process the refund asap.
UPI Ref no[protected]

+2 photos

Verified Support

Sep 30, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2990was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Dear sir/madam,

I have recently paid my water bill amount rs. 1005/- payment was successful, but i haven't received any receipt.

Kindly help me in getting my refund.

Thank you for the support.

Regards,
Shrividya iyer
[protected]

+1 photos

Aug 7, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 27, 2020

Verified Support

Hi, the status of this transaction with Citrus Txn Id OL[protected]
Source CTX[protected] stands failed. The amount shall be auto-credited in your account within 5 to 7 working days if there was any accidental deduction in your account. Thanks!

Regards
Team Citrus

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Address: Mumbai

Website: consumers.citruspay.com

Hi i had placed 2 transactions of 4770 each on zara mobile app via upi on 20th june 2020.

Unfortunately both the transactions had failed but the amount was debited from my account.
I checked with my bank on which they told me that money has been credited to the beneficiary.
I have got a refund for only the 1st transaction and not the 2nd.

I checked in with zara.com and they have shared the proof of amount not received by them.
It clearly states that the transaction is rejected at the "payment gateway"

Surprisingly i still haven't received the refund and my bank advised me to reach out to citruspay since the payment has failed at the payment gateway.
I request you to please check and credit the amount back to my account.
Upi id - [protected]@ybl.
Attaching the statement for the proof against the orders by zara and my bank statement for your information.

Ashish, [protected]

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Sep 27, 2020

Citrus Payment Solutions Customer Care's response Hi, as checked refund was successfully initiated on 22-JUN-2020 against Citrus ID OL[protected]
and shall be reflecting back in the source account. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

Sep 27, 2020

Updated by ashish185 Hi as clearly stated by me, in the above complaint. I have only got the refund for the 1st transaction and not the 2nd whereas I should've got a refund for both the transactions.
Request you to please check and revert.

Verified Support

Oct 01, 2020

Citrus Payment Solutions Customer Care's response Hi,

The refund for CTX UPI[protected] has been refund back to the source on 23/06/20 with RRN[protected]. Hope this helps.

Regards
Team PayU

Oct 01, 2020

Updated by ashish185 Hi, Can you please mail me the details and a screenshot regarding the same.
The details are getting hidden on this page.

I have not got the refund till now and will need to provide the details of the refund to my bank. Can you please mail me the details and a screen-print for the both the refunds on the below email:-

[protected]@gmail.com.

Regards

Verified Support

Oct 12, 2020

Citrus Payment Solutions Customer Care's response Hi,

The refund for CTX UPI[protected] has been refund back to the source on 23/06/20 with RRN[protected]. Hope this helps.

Regards
Team Citrus

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A

ashish185

Oct 10, 2020

Hi Please respond.

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Address: 32/3 East street,Thalatheru,Karaikal,pin 609 605

Ref id[protected] dt 19.9.20 rs2500 and ref id[protected] rs 3000 dt.20.9.20 deducted by my bank ubi karaikal but not reflected in betway app.. Kindly refund the money...

Aug 7, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Hi Ravi,

Hi, please share the below details here or through help.payu.in for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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My name is Paras Thakur.
Register No. - [protected],
DOB - 04/10/1990
Indos No. - 13NL0536.

I tried to book my arrear paper for cargo stowage and handling on 22nd sept. The fee deduction was successful bt form is not submitted successfully. As indicated on form fillup page that only book after 48 hrs if fees is deducted but form not submitted successfully.
Payment details are below and also attached with the mail.

Refrence id - IGAJLOHMY4
ACCOUNT NUMBER DEBITED - [protected]
CITRUS ref - [protected]
Amount - INR 670.00
DEBIT BRANCH - CHITAIPUR
DATE - 22 SEPT 2020
TIME - 19:53 IST

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Address: 3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052

I request citrus solutions to shut down your payment gateway as it is useless and stressful. I used couple of times and same issue. I tried to pay my property tax through upi, payment was successful but still my due reflects same in govt app. I request and demand immediate refund of my money.

Also request to have proper customer care or atleast a single phone number to contact you for smooth resolution.

+1 photos

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