[Resolved] Citrus Payment Solutions — amount transferred to kotak bank not yet credited | |||
I have transferred rs 10000.00 to kotak bank saving account from my icici bank account on 12/01/2018 but same is not yet credited to kotak bank and not returned to icici bank. The transaction id is citruspay/ k [protected]/0. The payment was transferred to kotak for opening of savings bank account throgh link send by kotak bank. Please look in to matter. Was this information helpful? | |||
Feb 17, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Jan 13, 2018 Kamlesh Bakaraniya's response My money back to my bank account please refund Verified Support Jan 17, 2018 Citrus Payment Solutions Customer Care's response Hi Nishikant, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Verified Support Jan 17, 2018 Citrus Payment Solutions Customer Care's response Hi Kamlesh, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 5 Comments | |||
Comments
Hi,
i have done one UPI transaction and and one normal transaction.
in UPI evn though the transaction got failed money is not refunded. and normal transation, evn though its shown success money has not reached my account. kindly help for both the transactions..
u can reach me out to my mailid-ayesha.[protected]@gmail.com
i have done one UPI transaction and and one normal transaction.
in UPI evn though the transaction got failed money is not refunded. and normal transation, evn though its shown success money has not reached my account. kindly help for both the transactions..
u can reach me out to my mailid-ayesha.[protected]@gmail.com
Citrus Payment Solutions Customer Care's response, Jan 17, 2018
Verified Support
Hi Ayesha,
Your concern has already been addressed over the email sent by you under the case number 01802063. Revert to the same for any more help or support.
Regards,
Citrus Support Team
Your concern has already been addressed over the email sent by you under the case number 01802063. Revert to the same for any more help or support.
Regards,
Citrus Support Team
I paid fee on 29/11/2017 at dledbr course at night from credit card but transaction was cancelled so plz refund fees. Your Admission for D.El.Ed. Bidge Course and the Enrolmentno is B[protected]
Hi Nebha,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
Hi my name is arun kalra my no. is =[protected]
My friend send me money through net banking and amount debited in his account but i have not received any amount . Pls help me to get my money
My friend send me money through net banking and amount debited in his account but i have not received any amount . Pls help me to get my money
Citrus Payment Solutions Customer Care's response, Jan 25, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
Citrus Payment Solutions Customer Care's response, Jan 25, 2018
Verified Support
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We would like to inform you that the TXN CTX1801090557539853769 - INV41f98700 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team