Citrus Payment Solutions Complaints & Reviews

I have deposited exam fees of enrolment id [protected] and [protected] via icici credit card xxxx4002 on 15 feb

Date refrence no name amount
[protected] [protected] citruspay nios 757.50 dr.
[protected] [protected] citruspay nios 757.50 dr.

But the http://dled.nios.ac.in/AttendanceLogin/improvementexam.aspx is still showing payment not made

Can you please look into this and complete the transition or revert it.?

Thanks
Himank

Mar 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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S

Swarnava De

from Kolkata, West Bengal

Feb 18, 2018

Same problem with me... I haven't paid it on 15th...48 hrs have been passed... Till Payment Not Made

Reply

Swarnava De's reply, Feb 18, 2018

Sorry... I have paid it on 15th

Citrus Payment Solutions Customer Care's response, Feb 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Rangareddy, Andhra Pradesh, 500048

As i have paid nios d. I. E. D examination fee but its showing payment is not made, money is also deducted. My amount is rs.757.5/- is deducted and on the nios site it is being showing that the payment not made so please kindly go through my issue and do the needful, i am also uploading the amount deducted message also, and the payment was made[protected]. Please resend my money back to my account. Thank you

+1 photos

Mar 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Tumkur, Karnataka, 572103

As on 12/01/2018 I paid my spouse life insurance renewal payment through sbi net banking via citrus payment. But still now amount not received to insurance company.pls check my details as follows transaction number [protected] IGACSFNHB7 .my mail id- [protected]@rediffmail.com my contact number [protected].I eagerly waiting for ur valuable reply

Mar 25, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 835103

Dear sir,
on 15/02/2018 I made a payment for my examination fee for NIOS (D.EL.ED[protected]. My enrollment id number is [protected]. The transaction was successful from my side however the status in NIOS website is still showing the status as "payment not made". The transaction id is[protected]. The POS number is 80000580.
Kindly Refund The Amount As Soon As Possible Or Process The Payment.
With regards,

Asha Kumari

+1 photos

Mar 24, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN CTX[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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C

chakraborty1975

from Indore, Madhya Pradesh

Feb 21, 2018

Respected sir
I shri Debajyoti Chakraborty, would like to inform you that while paying exam fees for d. El. Ed, Nios. I played twice bearing enrollment no:- [protected] & enrollment no:- [protected] as on 15/02/2018 and on 17/02/2018 with debit card of IOB. Kindly reverse the payment made on 15/02/2018.

amount deducted from account but status shows "payment not made" - Comment #3013343 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

R

rajpmu13

from Bengaluru, Karnataka

Feb 22, 2018

Hi Citrus Team,

I have tried to pay my AIRTEL mobile bill - Rs. 708.
ICONN REF/[protected]/CITRUS/DT.[protected]

Pl return my amount at the earliest.

Regards
Rajkumar s

Reply

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Chennai, Tamil Nadu, 600061

My citrus mailid [protected]@gmail.com
Contact no. [protected]

I credited 3000rs to my citrus wallet on 10th feb, and again i transferred that amount to my bank account. Still now i didn't got that amount to my bank account. Why you guys cheat us like this, if this is not solved, ill login a police complaint against your company.

Bank account details are as follows

Icici bank
Name: ranjith d
Account no:[protected]
Ifsc code: icic0001082

Mar 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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R

Randhir Panwar

from Thanesar, Haryana

Feb 16, 2018

I had Made A payment Of RS. 5461 On 15/01/2018 to Bajaj Allainz insurance against policey No.3673747 for insurance premium. The amount was debited from my a/c Vide transaction cited under subject but not credited against my policy. please get return the above amount in my SBI A/c NO. [protected].

amount not credited to my bank account - Comment #3008406 - Image #0

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Address: 560076

Hi,
I had paid my insurance premium of rs 15000/- to bajaj allianz via citrus payment. But the amount has not been received by the insurance company.
I also had complained this in https://consumers.citruspay.com/need-help/ but there is no response yet. Please look into this issue and kindly refund my amount. Please find my details below :

Name : sudha r
Amount transacted from : sbi
Date of transaction :12th jan 2018
Ref no : [protected]igacsclij0
Ph : [protected]

Mar 18, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Feb 19, 2018

Updated by ahdus05 Please check this. Amount debited but not received at the customer end.

Feb 21, 2018

Updated by ahdus05 Please check the image and let me know the status of the issue raised on feb15th

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Address: 600053

Dear sir,

I have done transaction for rs.3000/-on 01st feb 2018, its been 3 days over but still the amount is not credited in my icici bank ccount.

Details are below as per trail mail.

Citrus cash

1st february 2018 | 0:02 pm
Withdrawn | successful
Ref id :[protected]
Message : withdrawn to ifsc icic0000580

• exact date and time of withdrawal. — 1st feb 2018 0:02 pm
• exact transaction amount. — rs.3000/-

As per my bank update the amount clearance is not done by citrus, request you to lookinto this and credit the amount as soon aas possible.

Regards,
Arunprakash
Mobile no - [protected]

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This issue is in reference to payment of rs 62304/- inclusive taxes made against citrus reference number ctx[protected], very high convenience fees of rs1102/- has been charged to me when i made payment through my credit card. First of all it shouldn't be charged from me, if it has been charged then it should be of rs 600/- @1.17% which shown during payment but you have charged double the amount. Plz refund my money of rs 1100/- in citrus account against my no. [protected]. Waiting for refund

+1 photos

Mar 16, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN CTX[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

For any concern regarding, delivery of the product/Payment receipt/Aditional Charges/ Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - F[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Feb 13, 2018

Updated by Ankush_gh Hello,

But my complain is regarding transaction charges not regarding payment status.Is transaction charges also goes into account of the merchant?if yes then Ok else do the reversal

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Address: Bangalore, Karnataka, 560100

I had completed my payment of rs.10000 for opening a savings account in kotak mahindra bank through debit card payment powered by citrus payment at online on 12/02/2018. The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction
INVA[protected]
Status success
Payment mode debit card
Date[protected]
Amount 10000rs

+1 photos

Mar 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Feb 13, 2018

Updated by Nirmal@1997 mail - [protected]@gmail.vom
Citrus transaction ID - INV43c6DEcE670
SBi transaction I'd[protected]
Transaction date - 12/02/18
Time - 14:49:45
Amount - 10000
Debit card no - 459115××××××3196

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N

Nirmal@1997

from Basi, Punjab

Feb 13, 2018

mail - [protected]@gmail.vom
Citrus transaction ID - INV43c6DEcE670
SBi transaction I'd[protected]
Transaction date - 12/02/18
Time - 14:49:45
Amount - 10000
Debit card no - 459115××××××3196

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Address: 530043

I had completed my payment of rs.10000 for opening a savings account in kotak mahindra bank through debit card payment powered by citrus payment at online on 11/02/2018. The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction
INVA[protected]
Status success
Payment mode debit card
Date[protected]
Amount 10000rs

+1 photos

Mar 16, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Feb 13, 2018

Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

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Address: 700122

Dear sir,
This is to inform you that i was booking tickets through irctc from howra to yeswantpur on 01/02/18. Unfortunately tickets booking was showing failed but my account was debited. My transaction id is [protected]. I was paying through my boi debit card. I was sent a mail to irctc, but irctc told me that account is not debited by them. My bank details wss showing me that account debited by pos citrusp. Sir do something about this matter.
Thanking you,
10/02/18

Mar 14, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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R

Randhir Panwar

from Thanesar, Haryana

Feb 12, 2018

I have made a payment of Rs. 5461/- on 15.01.2018 thourgh net banking of State Bank of India vide Transaction No. [protected] IGACSOUPX2 against Policy No. 3673747. Payment was debited from my account but not credited in the account of Bajaj Allianz against my above policy. The amount may be reversed back in my account.

amount debited from my debit card - Comment #3002845 - Image #0

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 13, 2018

Hi Silpaja,

This is successful via PayUmoney ID - [protected], amount has been remitted to merchant. For any concern regarding, Delivery/Payment receipt/Cancellation/Refund, request you to contact merchant directly with Merchant Id - 0262973.

Thanks & Regards,
PayUmoney

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S

sanju.vandu

from Noida, Uttar Pradesh

Feb 13, 2018

Delhi metro card recharge maechant trans. id-v13592444 recharge is canclled
but Rs. 100 in debit from my account . so refund my amount .

Reply

Citrus Payment Solutions Customer Care's response, Feb 14, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra

[protected]:41:54 jet airways inr net banking 199.00 inr refund success

The above details show that the insurance refund has been completed when i log in my account

But so far it has not been credited to my bank account which was used for booking the jet airways ticket through net banking.

Please revert back to
[protected]@gmail.com

Feb 17, 2018

Complaint marked as Resolved

The refund has been made on 15th february after an exchange of number of emails to citrus and jet airways and finally two mails through customer complaint service . thanks and regards, Atul Bhan

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Feb 12, 2018

Updated by atulbhan1 BANK REFERENCE : PUNJAB NATIONAL BANK
TRANSACTION DATE : 24TH DECEMBER '2017
PHONE NUMBER : [protected]
CARD : NET BANKING TRANSACTION

Feb 14, 2018

Updated by atulbhan1 May i have the feedback . It is clear from my earlier mail and the bank statement that the amount of Rs 199 /- has not been refunded towards the Insurance charges by JET AIRWAYS through ICICI Lombard .

Kindly update the progress .

regards,
Taruna Bhan

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Address: 788722

I have paid the admission fee of Rs 1, 271.80 through Net banking Citrus payment gateway for admission to Secondary course for October 2018 Under NIOS, But the NIOS status page shows that amount not paid. I am enclosing the payment details and admission details. Kindly settle this issue by the earliest. I am a poor girl and not in a position to pay the fee again.

Payment ref No: [protected]IGACVCKZI0
Amount Paid: Rs 1, 271.80
Mode of Payment: Net Banking (through NEFT)

Reference No: N[protected]
Course Appied for: Secondary (10th)
Region : Guwahati
Candidate's Name BENAJIR SULTANA KHAN
Father’s Name ATAUR RAHMAN KHAN
Mother’s Name SAHANAJ BEGAM CHOUDHURY

+1 photos

Mar 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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K

kmgoyal

from Nagaur, Rajasthan

Feb 9, 2018

I paid online premium Rs. 13497/- for Bajaj Allianz Life insurance policy no. [protected] by mistake today. This amount deducted from my SBI account.i want refund my this paid amount in my bank account. Please help me.

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Address: New Delhi, Delhi

Sir

I had made a payment or rs. 10, 101.66 through internet banking from my saving account in state bank through kotak mahindra - citrus payment gateway. The details of transaction are as below (Sbi transaction referance no. I)

Transaction ref. No. : igacuzoqp4

Ref no: : [protected] igacuzoqp4

Transaction date and time : 31 janury 2018 at 9.50 am

Beneficiary : delhi jal board

Though the amount is debited to my account, the same is not credited in jal board account even after a period of 9 days.

I therefore request you to look into the matter and arrange to resolve the same by crediting the amount back to my account with your branch

Thanking you
Yours truely

Sandip a. Deshprabhu

Mar 13, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Citrus Payment Solutions Customer Care's response Dear Sandip,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Amount of rs. 13497/- debited and transfer to citrus payment solutions pvt ltd from my sbi saving account during the online payment bajaj allianz life insurance policy on 01.02.2018 at 8.17 p. M., but not paid to bajaj allianz. Please look in this matter and solve the issue as soon as possible. My transaction id and account details is attached below for verification.
Krishna murari goyal

+1 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by kmgoyal What did take action on my complaint. I did not received my amount in my bank account till now.

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Address: Jodhpur, Rajasthan, 342001

Sir,

I have made payment to NIOS for on demand examination of Rs. 1565.50 from ICICI Bank. But the payment is not updated on NIOS website and the status is still shown at "Payment Not Made".
I have done this twice today only and both the times payment is deducted from my bank account but not updated on NIOS Website.
The details are given below:
Payment Gateway: Citrus Payment Solutions
RefNo=C[protected]
TxId=20180202_150543_C[protected]
TxRefNo=CTX[protected]
pgTxnNo=[protected]
TxStatus=SUCCESS

+1 photos

Mar 8, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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H

Hemasree Randhi

from Visakhapatnam, Andhra Pradesh

Feb 6, 2018

I had a failed transaction of Rs. 2132/- on 24th January 2018 on irctc website it had been 7 days till now I didn’t receive my amount please do consider the issue and solve as soon possible (purchase worth Rs2132.64 on POS 14CF[protected] at Citrusp*irctc.co txn# 542328)

Reply

Citrus Payment Solutions Customer Care's response, Feb 7, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

M

mindmine skill Institute

from Bilasipara, Assam

Feb 6, 2018

I was making payment to NIOS by Yes bank netbanking system on 18.01.2018 for a amount of Rs.2170.40, the Transaction ID is [protected]. The amount is deducted from my Yes bank account but the benificiary has not yet received. so please refund the amount or confirm the transaction within 2 days, as it is the last date for registration in NIOS.

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Citrus Payment Solutions Customer Care's response, Feb 7, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Bharuch, Gujarat, 392011

Website: Citrus payment gateway

Sir,
I bhupeshkumar j lad, professor of narmada college, zadeshwar. Initiated fee - payment of one student on 23, august-2017 for which the response from payment gateway was captured and money was detected and credited to narmada college account with account number[protected] in bob, gnfc branch. But the fee receipt was not generated. The money of 3590.13 rs was spent with trace no 230405 and pos id 30000174. So, i applied for refund as the amount was deducted and fees was not generated. My college clark had initiated for refund with id no. Rfnd0609171 on 6 the sep, 2016, but till today the said amount is not credited back in to my credit card of axisbank. Please look in to the matter, as my clark he has done the process of refund, but i have not received my refund till date. Thanks and regards, b j lad.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Feb 01, 2018

Updated by Bhupeshkumar Lad Dear Sir / Mam,
The refund of Rs. 3590 was made through payment gateway of BoB i.e. citruspay with ID-RFND0609171 on 6th September 2017.

It is requested your kind office to verify the status of the said ID.

Regards

Principal
Narmada College of Sc and Com
Zadeshwar, Bharuch, India

Feb 01, 2018

Updated by Bhupeshkumar Lad Images for your kind perusal

Feb 01, 2018

Updated by Bhupeshkumar Lad Images for your perusal

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B

Bhupeshkumar Lad

from Bengaluru, Karnataka

Feb 1, 2018

The refund innitiated was on 6 the Sep, 2017. Instead that I have mentioned the date wrongly In my complaint.

My college Clark had initiated for refund with ID no.RFND0609171 on 6 the Sep, 2016

Reply

Citrus Payment Solutions Customer Care's response, Feb 1, 2018

Verified Support

Hi Bhupesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

D

Dorsey Daniel

from Mumbai, Maharashtra

Feb 1, 2018

Sir on 30th of November 2017 I Dorsey Daniel made a payment of Rs 5059 for a bridge course through my Canara bank debit card
to citrus pay for Nios bridge course. The money was deducted from my account but they didn't give any response.please consider my request and refund my money back guarantee. Thanks

refund initiated but still not credited in to my credit card through which i paid - Comment #2991077 - Image #0

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Address: New Delhi, Delhi, 110094

Website: citrus pay

Sir,
I have made the payment for nios 12th admission on 31, january 2018through sbi net banking and an amount of RS.1736.80 has been debit for the sbi account, but payment status in the nios 12th admission is not updated till now. as the last date of admission is today 31 january 2018, i have no option . My opinion concern is the admission also the refund of the said amount. I give my details below

transaction details

Reference no. IGACVAHCD0
CITRUS Reference no. [protected]
Email id - [protected]@gmail.com
Date & time - 31/01/2018
mobile no. [protected]

Mar 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Citrus Payment Solutions Customer Care's response Dear Robins,

The transaction id: [protected] has been refunded to your account on[protected].

The amount shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and Bank holidays).

Regards,
Citrus Support Team

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V

vamshidharrr

from Warangal, Telangana

Feb 6, 2018

I have made payment of 1800 for playerzpot wallet thorugh sbi net banking.
but my wallet didnt received money..i am providing the bank document as a photo proof

nios payment status - Comment #2995809 - Image #0

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Citrus Payment Solutions Customer Care's response, Feb 8, 2018

Verified Support

Dear Customer,

Thank you for contacting Citrus!

Your transaction id 051156275027426 processed on 2018-02-01 for 1800.00 INR has been refunded to your source account and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Kindly contact your bank for further assistance.

For any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Thanks and Regards,
Citrus Support Team

M

Mirtum Sardar

from Aligarh, Uttar Pradesh

Feb 6, 2018

R/Sir
Kindly inform you my amount was deduted from Allahabad Bank

A/c = [protected]
Date = 28/01/2018
CITRUSPAY- 2300 rupees

So please help me refund my Amount

Mobile No. [protected]

Reply

Citrus Payment Solutions Customer Care's response, Feb 8, 2018

Verified Support

Hey Mirtum,

Your concern has already been addressed over the email sent by you under the case number 02327494. Revert to the same for any more help or support.

Regards,
Citrus Support Team.

M

manju sm

from Hyderabad, Telangana

Feb 6, 2018

I had recharge my sundirect dth morning 11.45 a.m. The amount has been debited from my Indian bank account transaction pos I'd 10000011

Reply

Citrus Payment Solutions Customer Care's response, Feb 8, 2018

Verified Support

Hey Mirtum,

Your concern has already been addressed over the email sent by you under the case number 02327494. Revert to the same for any more help or support.

Regards,
Citrus Support Team.

Citrus Payment Solutions Customer Care's response, Feb 8, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at
[email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team.

N

Nandhakumar P

from Coimbatore, Tamil Nadu

Feb 13, 2018

Myself Nandhakumar P (Email Id: [protected]@gmail.com), I filled the online Registration form (Overseas Manpower Corporation ltd) and Paid Rs 1003 through SBI netbanking. But still my OMC account showing the Payment Status pending. kindly check this issue.

payments Details
INB Citrus Payment Solutions
Ref :[protected]IGACXDSNL4

Reply

Citrus Payment Solutions Customer Care's response, Feb 13, 2018

Verified Support

Dear Customer,

We regret to inform you that the transaction CTX18021207411610017783 was failed and we have not received any amount for the same. However, in case of any accidental debit, the amount is auto reversed by the bank to your account within 3 to 5 working days.

Request you to contact your bank for further assistance.

Regards,
Citrus Support Team

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Address: 600126

Website: HDFC Netbanking

Hi team,

My husband recharged sun dth [protected] for monthly subscription package of rs 289. The amount got debited from his account (Reference no[protected]. He also got a confirmation in a message from citrus as "payment was successful". but the channels were not activated and when contacted the customer care, they said that the amount is still not reflecting. Hence, he recharged again and it is now activated. Now the amount got debited twice.

Please help to refund the amount of rs 289.

I have attached screenshot of both the transactions from hdfc netbanking.

Kindly look into this on priority and help to get the amount refunded.

Thanks,
Arthi g

+1 photos

Mar 2, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Amount of rs.12318 debit from pnb saving account during payment of bajaj allianz insurance policy by using citrus payment solution on 23/jan/2018 but not paid to bajaj allianz. Plz. Look in this matter and resolve issue as soon as possible. Transaction i. D[protected].
I send you attached copy of bank details for yours further varification.
Regards
Aman dutta

+1 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jan 31, 2018

mrohitsng's response my transaction id is -> c[protected]provided by pnb)
transaction date is 16/12/2017
beneficiary name is RANJAN KUMAR
banificiary bank is kotak mahindra bank

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M

mrohitsng

from Noida, Uttar Pradesh

Feb 1, 2018

As I have already told the issue, I have to open an account in Kotak Mahindra Bank, therefore, i paid the amount of 2000 by a debit card of PNB. now the problem is payment is not received by Kotak Mahindra bank but the transaction is successful in Punjab bank statement.

amount debit from bank but not paid - Comment #2991052 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Feb 3, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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