Citrus Payment Solutions Complaints & Reviews

Address: 411033

-i have opened a account into kotak mahindra bank,
-i have transfer amount rs.1000 through citrus payment on 23-dec-2017
From my sbi account to kotak mahindra bank account,
-payment mode was internet banking.
-but amount is not credited to the kotak mahindra bank yet.

Following is the debit transaction from my sbi account, please find for the reference:

Inb citrus payment solutions [protected]igacpctxj6 1, 000.00

Please help to resolve this issue asap.
Thanks.

Apr 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Shashi,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 5165732MO1157874 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Dec 27, 2017

Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

Reply

K

KãmRåñ Mústáfâ

from Delhi, Delhi

Jul 31, 2018

For kotak 811 virtual account the citrus payment around has been debited via citrus pay and with in 48 hours kotak bank credited my money back to account which was debited.

I was worried weather the money will be credited or not, finally i got.
Thanks.

(KM)

Reply

Citrus Payment Solutions Customer Care's response, Aug 1, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110034

Dear sir

Card no. 67498656 recharged yesterday evening around 7.30 pm through dmrc website for rs 500. Amount deducted from my bank but not received any balance in the card
. Please do the needful at your earliest.

Thanks

Kuldeep
[protected]

Dear sir

Card no. 67498656 recharged today through dmrc website for rs 500. Amount deducted from my bank but but not received any balance for the same. Please do the needful at your earliest.

Thanks

Kuldeep
[protected]

Apr 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello i am manish

I tried to fund transfer my kotak account with 2 payments of total 2000 rs by netbanking once and by debit card once through sbi account and sbi account got deducted for 2000rs at the same time but money did not got credited to my kotak account, details are as follows:

Transaction date — 21/12/17
Transaction ref no. For 1000 amount [protected]igacorvca1this is with netbanking
Transaction date -+25/12/17 ref no. For 1000 amount transferred. —[protected] citruspaykotak mumbai this is with debit card payment
Please reverse my payment or send it to my kotak account soon.
My contact number is [protected]

+1 photos

Apr 21, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Manish,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 5215632MO1131479 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello there... My name is suraj mishra... I made a transaction of rs 1000 on[protected].. I was depositing this amount in my kotak bank account... I made my transaction from my another debit card from another bank... And after initiating my transaction no money deposited on my account but got deducted from my second account... I am attaching the snapshot of msg i got from my bank.

Thankyou

+2 photos

Apr 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560091

Website: t.payu.in mechant by CITRUS PAY ETAILING MUMBAI

My SBI Debit card transaction to Kotak bank amount Rs.9500 transferred,

but this amount not credited to my kotak saving account,

Transaction ID: OTHPG[protected] CITRUS PAY ETAILING MUMBAI

Transaction Date on 23:12:2017, Time:8:11AM.

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[protected], kindly check the issue, account holder name roopa.

http://t.payu.in mechant by CITRUS PAY ETAILING MUMBAI

Pls check & refund the amount to as same bank proces & clear the issue.

+1 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 29, 2017

Updated by blrkotak My issue cleared & amount received after 3 days, due to 2days holidays. Thank you very much citrus payment solutoin.

View replies

&

&S&

from Hyderabad, Telangana

Feb 8, 2018

Same happen to me 6days over till I don't get refund Hi Sunil reddy, INR 10, 000.00 deducted from your YES PAY Wallet on[protected]:15:35 0530 (Txn Ref - [protected]) towards Rupay Card. Balance: INR 0.00

Reply

Citrus Payment Solutions Customer Care's response, Feb 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Y

Yogesh Chavada

from Ahmedabad, Gujarat

Apr 14, 2018

My SBI Debit card transaction to Kotak bank amount Rs.20000/- transferred,

but this amount not credited to my kotak saving account,

Transaction ID: 344323 CITRUSPAY kotak

Transaction Date on 14:04:2018

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[protected], kindly check the issue, account holder name Yogesh Chavada.

http://t.payu.in mechant by CITRUS PAY KOTAK MUMBAI

Pls check & refund the amount to as same bank proces & clear the issue.

Reply

Citrus Payment Solutions Customer Care's response, Apr 15, 2018

Verified Support

Dear Yogesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Y

Yogesh Chavada

from Ahmedabad, Gujarat

Apr 16, 2018

hello sir,
i would like to inform you that i haven't any citrus and merchant number. i had open saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 20000/- payment. details r given below.

Dear Yogesh Chavada, Go to http://t.payu.in/5twucY to deposit money and complete the account opening process.

bank statment attached.

debit card num. 524272******1657

transaction date: 14/04/2018 amount 20000/-

then after transaction i got 1msg

Thank you for using your SBI Debit Card 524XX1657 for a purchase worth Rs20000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn# 344323.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]

699960 is your One Time Password for online purchase of Rs 20000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 1657. Don't share this with anyone

please help me contact num [protected] id . [protected]@gmail.com

sbi debit card transaction to kotak bank amount not received - Comment #3069470 - Image #0

sbi debit card transaction to kotak bank amount not received - Comment #3069470 - Image #1

sbi debit card transaction to kotak bank amount not received - Comment #3069470 - Image #2

Reply

Mahesh P N's reply, Apr 25, 2018

Sir amount is credited to your SBI or kotak account

Y

Yogesh Chavada

from Ahmedabad, Gujarat

Apr 16, 2018

hi...

sorry for inconvenience.

my query has been solved.

thanks

Reply

M

Mahesh P N

from Belgaum, Karnataka

Apr 26, 2018

I have same problem like mr. YogeshChavada
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
please help me contact id [protected]@gmail.com

Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]

sbi debit card transaction to kotak bank amount not received - Comment #3079328 - Image #0

sbi debit card transaction to kotak bank amount not received - Comment #3079328 - Image #1

sbi debit card transaction to kotak bank amount not received - Comment #3079328 - Image #2

sbi debit card transaction to kotak bank amount not received - Comment #3079328 - Image #3

Reply

M

Mahesh P N

from Belgaum, Karnataka

Apr 30, 2018

Sir, this my 3 attempt in customer complaint but I'm not getting a single update regarding this issue,
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
But the amount is not resived in kotak or SBI account
Please help me to recover that money

Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]

sbi debit card transaction to kotak bank amount not received - Comment #3082258 - Image #0

sbi debit card transaction to kotak bank amount not received - Comment #3082258 - Image #1

sbi debit card transaction to kotak bank amount not received - Comment #3082258 - Image #2

sbi debit card transaction to kotak bank amount not received - Comment #3082258 - Image #3

sbi debit card transaction to kotak bank amount not received - Comment #3082258 - Image #4

Reply

V

vrish

from Bengaluru, Karnataka

Aug 16, 2018

I have had the same problem. My payment from SBI debit card to Kotak 811 account failed, but the amount has got debited from my SBI account and doesn't show up in Kotak 811 account.
I have sent an email to [protected]@citruspay.com with the details of the transaction.

Thanks
Vrishab

Reply

Citrus Payment Solutions Customer Care's response, Aug 18, 2018

Verified Support

Hi Vrishab, we regret the inconvenience caused to you. Please share your Ticket ID and our team will assist you in the best way possible. - Citrus Support Team

Helpful

Found this helpful?

7 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411030

Hello i am omkar,

I tried to fund my kotak account with 2 payments of total 26000 rs by netbanking through sbi account and sbi account got deducted for 26000 rs at the same time but money did not got credited to my kotak account, details are as follows:

Transaction date — 24/12/2017. At around 5-6 pm
Transaction ref no. For 25000 amount transferred — igacpfrqz0
Transaction ref no. For 1000 amount transferred. — igacpftwt4
Amount transferred — 2 amount were transferred 1) 25000 rs
2) 1000 rs

My contact number is [protected]
Email is - [protected]@gmail.com

Please look in to my matter as soon as possible as 26000 rs is a quite big amount.

Thanks and regards,
Omkar ajagunde..

Apr 21, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: West Tripura, Tripura, 230135

I am add money
Rs. 900 date 22/12/2017 trans no 79175596/[protected],
Rs. 900 date 22/12/2017 trans no 79174699/[protected]
And rs. 2400 date 25/12/2017 trans no 79249780/[protected]
Amount is debitedd but not credited my wallet in csc (Digital seva portal)
Pleses solve this issu or refund amount in my wallet or bank
Csc id.[protected]
Oner. Anand kumar chaurasiya
Patti pratapgarh up
Mob. [protected]
Email. [protected]@gmail.com

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 25, 2017

Updated by cscpattipbh I am add money
rs. 900 date 22/12/2017 trans no 79175596/[protected],
rs. 900 date 22/12/2017 trans no 79174699/[protected]
and rs. 2400 date 25/12/2017 trans no 79249780/[protected]
amount is debitedd but not credited my wallet in csc (digital seva portal)
pleses solve this issu or refund amount in my wallet or bank
csc id .[protected]
oner. Anand kumar chaurasiya
patti pratapgarh up
mob. [protected]
email. [protected]@gmail.Com

Dec 25, 2017

Updated by cscpattipbh I am add money
rs. 900 date 22/12/2017 trans no 79175596/[protected],
rs. 900 date 22/12/2017 trans no 79174699/[protected]
and rs. 2400 date 25/12/2017 trans no 79249780/[protected]
amount is debitedd but not credited my wallet in csc (digital seva portal)
pleses solve this issu or refund amount in my wallet or bank
csc id .[protected]
oner. Anand kumar chaurasiya
patti pratapgarh up
mob. [protected]
email. [protected]@gmail.Com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am using my kotak 811 account. On 21 dec2017 i have funded my account using my debit card with rs 20000. It gave me error that connection timed out and also i did not get any refrence no for the transaction. The amount got debited from my bank account but was not credited to my kotak 811 account. When i call customer care they every time say that we will solve this issue soon. But 3 days have passed and the issue is unresolved and my money got stucked with them.
Please help me i require my money urgently.
Kotak bank is spoiling its name by doing this.
Please dont play with customers money.
Please solve my problem soon and credit my money as soon as possible

Money debited while funding account but not credited to my account
My mobile number is [protected].
My kotak 811 account no is [protected].
I am also attaching screenshot below.

+1 photos

Dec 26, 2017

Complaint marked as Resolved

My money has been successfully credited to my account

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 25, 2017

Updated by aziz5253 Please forward my complaint fast

View replies

A

Anurag Dhingra

from Anupgarh, Rajasthan

Dec 25, 2017

Same thing happened with me, aziz5253 can you provide me the customer care number you contacted them on ?

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have paid rs 50410 to icici prudential life insurance using my union bank savings a/cs. Transaction id is caa934050 on 20 oct 2017. As per icici pru life, they have not received it. As per ubi, a/c statement, the payment has not been reverted. Need urgent help to resolve as the payment done is absconding since long and aas per icici i am out of insurance coverage of value 80l which is creating risk for my family. Need urgent help.

Apr 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Samir,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I was done the payment for airtel digital tv rs.800 through citrus payment gateway but it was not successful reference number inb/[protected] and the amount was debited in my bank account but not recredited to my account. Kindly go through the payment reference number above mentioned and resolve the issue as soon as possible. Please recredit the debited amount to my account as early as possible.

Apr 28, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Naveen,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagpur, Maharashtra, 440021

My crn no[[protected]] and my accounts no {[protected]].
When i had transfer to fund in my kotak mahindra bank account, money deducted from canara bank account, but not deposited to my kotak mahindra bank account. Follwing are the transation no.
1. Dated 21/12/2017 rs.5000 /-
Pos: citruspay kotak /nagpur/

Contact no [[protected]]
Treat this urgent.

Apr 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Jiten,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421103

My payment of rs 1000 debited from my a/c through it citrus payment solution
Ref no. [protected]igacosytj3
On 21st of dec please solve my problem and credit my fund in my a/c thanks
Ravikumar n koli
[protected]
Contact me as early as possible
Plz solve my issues
Please solve my complaints
Please solve my complaints
Please solve my issue

Apr 24, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Ravi,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 5220246MO1133260 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700019

Website: Citrus Payment solutions

Had completed my payment of rs.3000 for depositing fund to my 811 savings account in kotak mahindra bank powered by citrus payment through sbi net banking payment at online on 21.12.2017. The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction details r given below. Please give me the solution.

"thank you for using state bank internet banking. Your transaction ref no igacotulr6 for rs.3000.0 on 21-dec-17 14:59"

Apr 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400086

I have transferred fund from my union bank of india current account to my kotak personal saving account which was not transferred from past two days but hey to be resolved. And this was done thru citrus payment gateway and money debited from current but not credited to my saving amounting 40, 275. I have installed kotak 811 app from where this fund transfer was made and gateway used was citrus. It was taking lot of time when this transaction was made and after ward there was an error shown error connection time out. Please look into this seriously and do the needful.

Apr 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Shanshad,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500015

I have made the transaction from my a/c and transfer the amount to kotak mahindra bank vide ref:no[protected]igacoztjb4 from my sbi a/c no. Xxxxxxxxxx 8569 on 23/12/2017 at 6:01 to the benificiary name is e. Srinivas and till the amount is not yet credited to benificiary as well as not reversed in my sbi a/c

1. Payment made through citrus payment solutions from my sbi a/c. No. Xxxxxxxxxxxxxxxxxxxx8569 on 23/12/2017 at 6:01 am

2. The benificiary name is e. Srinivas

3. The benificiary bank is kotak mahindra bank ltd

4. Amount is rs.5, 000/-

5. Transaction ref. No. Is [protected]igacoztjb4

6. Issue is not yet credited to benificiary a/c and not reversed in my sbi a/c

Please resolve

Apr 28, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - MB811P[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500015

Sir

I have made the transaction (Payment transfer) from my sbi a/c no. Xxxxxxxxxx8569 on 23/12/2017 for rs.5000/- to kotak mahindra bank and benificiary name is e. Srinivas. This transaction through citrus payment solutions but till it is not credited to benificiary a/c as well as not reversed in my sbi a/c. The transaction reference no. Is [protected]igacoztjb4
On 23/12/2017 at 6:01am

Pls clarify immediately to my email address [protected]@rediffmail.com

Dec 24, 2017

Complaint marked as Resolved

I have made the transaction from my a/c and transfer the amount to Kotak Mahindra Bank vide Ref:no053017268139978IGACOZTJB4 from my SBI a/c no.xxxxxxxxxx 8569 on 23/12/2017 at 6:01 to the benificiary name is E. Srinivas and till the amount is not yet credited to benificiary as well as not reversed in my sbi a/c 1. Payment made through Citrus payment solutions from my SBI A/c. No.xxxxxxxxxxxxxxxxxxxx8569 on 23/12/2017 at 6:01 am 2. The Benificiary name is E. Srinivas 3. The Benificiary Bank is Kotak Mahindra Bank Ltd 4. Amount is Rs.5, 000/- 5. Transaction Ref. No. is 053017268139978IGACOZTJB4 6. issue is not yet credited to benificiary a/c and not reversed in my SBI A/c Please resolve

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by visalaeranki pls clarify immediately

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

Website: www.citrus.com

I had made online recharge to my airtel dth tv through my axis bank internet banking of rs.2850 dated 20/12/17 around 10:50 pm.
I received message 20dec17: a/c 1625 debited by rs. 2850;[inb/[protected]/citrus payment solutions p]

Till today that is 23dec17 i have not received refund nor the amount is credited in my airtel dth.

I tried number of times on telephone but no response.

Kindly get back to asap.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411028

My crn no[protected] and my accounts no [protected].
When i transfer to fund in my kotak account, money deducted from union bank account but not deposited to my kotak bank account. Follwing are the transation no.
1. Dated 21/12/2017 rs. 1000 /-
Pos: citruspay kotak /mumbai/[protected]
2. Dated 22/12/2017 rs. 1000 /- -
Pos: citruspay kotak /mumbai/[protected]

Contact no [protected]
Treat this urgent.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560068

On 18 dec 2017, i transferred 3000 rupees from citrus wallet to my bank account but till today (Means upto 23 dec 2017) i haven't received any information about my money. My experience with citrus is worst. This is my first and last use of citrus account. I will recommend everyone go with different app. As they (Citrus) don't have citrus customer care executive people because when you call customer care computer will tell you that all executive are busy will different customer and automatically phone will disconnect. So strongly i am disappointed with this app.

Apr 28, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Citrus Payment Solutions Customer Care's response Dear Ashwani,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Darjeeling, West Bengal, 734008

Website: Kotak 811 account funding

I had used my sbi debit card to funding my kotak mahindra 811 bank account as on 21/12/17 amt - 4600 but my sbi account debited but my kotak account is not credited.
There are two transactions amt 4600/- & amt 5550/-
Same thing money debited from sbi but not credited to kotak.
Transtaction id is - 294197 and 734251
It is very emergency to get the money please help me in the case.

Regards

Jayant lahan
[protected]
[protected]@yahoo.com

Apr 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 115

payment not credited to kotak mahindra bank

Post your Comment

dmrc card recharge

Post your Comment

my amount not transferred to my kotak account not revert back to my sbi account

Post your Comment

transaction failure

Post your Comment

sbi debit card transaction to kotak bank amount not received

Post your Comment

payment gateway

Post your Comment

digital seva portal

Post your Comment

money debited through debit card but not credited to my kotak 811 account

Post your Comment

payment done to icici prudential insurance company through my sbi savings a/c has not reached

Post your Comment

payment of rs.800 deducted by my account but payment was not successful to airtel dth account and also not credited to my account.

Post your Comment

balance deducted from my account but not credited in my account.

Post your Comment

my payment of rs 1000 ways debit from my a/c

Post your Comment

fund transfer failed

Post your Comment

money not transferred

Post your Comment

payment transfer complaint

Post your Comment

i am complaining about the payment transaction

Post your Comment

amount debited from my account but not received to airtel dth

Post your Comment

balance deducted from my bank account but does not credited in my account

Post your Comment

money not credited

Post your Comment

amount debited but not credited to kotak bank a/c

Post your Comment

Related businesses