Citrus Payment Solutions Complaints & Reviews

Address: 500045

Hello!
Your transaction with greater hyderabad municipal corporation using citrus was successful!
Merchant order number: c110081185320171231232342
Citrus reference number: ctx[protected]
Order amount: 3582.00 inr
Transaction date & time: dec 31, 2017 11:24:18 pm

The above transction still not updated in merchant ie ghmc portal
Please look into it & refund the money

Mar 29, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Rajad,

We would like to inform you that the TXN CTX[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - C110081185320171231232342 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Kotdwara, Uttarakhand, 246149

Website: www.uksssc.in

Sir,
I karishma kandwal having reg. No.[protected] for the post code 113 on uksssc.in website. A recuritment website of govt. O[censored]ttarakhand, on which i had made a payment of worth rs. 300 dated 30/12/2017. Unfortunately the money was deducted from my account but the site is showing the non payment of fees. The money is not returned on my account till date. So please help me out from this problem and kindly refund my fees or tell uksssc to reflect it on my name and reg no.

Thanks in advance

Mar 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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V

vini56

from Delhi, Delhi

Jan 3, 2018

Hi i am sbi account holder when i transfer money in my kotak mahindra bank account payment deduct from my sbi account but not received in kotak mahindra bank account. Kindly help me out.

TO TRANSFER
INB Citrus Payment Solutions

Ref no- [protected]IGACPDLOV8

Reply

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Dear Vini,

We would like to inform you that the TXN 051122268322170 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 5292442MO1159871 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra, 445204

Website: www.citruspay.com

Recently i paid a fees for entrance exam of national institute of fashion technology of ₹1500 by citruspay wallate
My mobile number is [protected]
This payment is failed but money deducted from my wallet i did not received any claim money
I write many complaints but you are replying any single complaint. Transaction id 1044711 this id recived on citruspay app
Other transaction id recived on mail is
Ctx[protected]
Transaction held on[protected] at 3:54 pm using citruspay application

+1 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jan 03, 2018

Updated by Tejastyd It showd payment successful but the website i paid for not recived that money
And paid them again using net banking
But till yet i didnt received refund from citruspay

Jan 24, 2018

Updated by Tejastyd Not recived payment till yet sir

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K

Kumaraathmiya

from Thiruvananthapuram, Kerala

Jan 5, 2018

I have done the transaction for Hathwayconnect.com through your citrus payment gateway today (29/12/2017) 5:13PM. Amount got debited from my bank account but not credited to Hathwayconnect, so kindly look and do the needful.

Reply

Citrus Payment Solutions Customer Care's response, Feb 14, 2018

Verified Support

Dear Kumaraathmiya,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Dear sir
While filling form of online nios (Ode) registration on 31/12/2017 an amount of rs. 1212 nios citrus txn#[protected] deducted from my account but nios status is still showing payment not made

But amount got deducted why this is happening? In other gateways it never happens if happen refunded within minutes or one hours but in this case the amount is not refunded so please help me

Mar 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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T

Tejastyd

from Solapur, Maharashtra

Jan 3, 2018

Same thing happned with me
Recently i paid a fees for entrance exam of national institute of fashion technology of ₹1500 by citruspay wallate

This payment is failed but money deducted from my wallet i did not received any claim money
I write many complaints but you are replying any single complaint. transaction id 1044711 this id recived on citruspay app
Other transaction id recived on mail is
CTX[protected]
Transaction held on[protected] at 3:54 pm

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Address: Gurgaon, Haryana

Website: www.citruspay.com

While creating a merchant account, citrus requires you to submit proof of business to transfer funds. Inspite of all submissions from our end, no one from the team is bothered to approve the account. They have been sitting on our money and conveniently delaying the approval process. Every query takes more than a week to be heard, and they have no customer helpline where you can directly speak to someone. Disgusting service.

Apr 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

Citrus Payment Solutions Customer Care's response Dear Ragini,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Website: www.irctc.co.in

I've done a transaction through my irctc account on 29th of december 2017 which was not complete due to session being timed out the transaction was carried out by citrus payu as the transaction was failed it should have been refunded back to account but this did not happen till date. As i contacted irctc they've clearly mentioned in their statement that they did not receive any payment and my bank passbook clearly shows a deduction which should be returned by the channels of citrus i request you to kindly look into the matter with immidiate effect. The amount deducted after the online convince fee was ₹2317.34 whereas the ticket amount was ₹2290. The transaction id is [protected]

Mar 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

S

Shiva sai pavan

from Belgaum, Karnataka

Jan 3, 2018

Hello sir /madam
I made a amount transaction fromSBI account to katak 811 bank account the amount was debited in SBI and not credited in kotak811
Txn#[protected]

Reply

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

M

Mohammad Kamar

from Gurgaon, Haryana

Jan 3, 2018

Dear sir/Madam
Amount of Rs 5200 have been debited from my SBI account vide ref number [protected]IGACPIORX3 while I was funding in Kotak 811 account around 4pm. I requested you to that refund immediately
Thanks and regards

Reply

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Dear Customer,

We would like to inform you that the TXN 054810268564190 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - MB811P00081169392 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team.

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I had remitted an amount of rs.1103/- through you to sun tv being the top up against my a/c no.[protected] on 23.12.17 by internet banking through union bank of india. As my sun tv programmes was cut off i enquired with their customer care who informed that the said amount was not credited to their a/c and as such they had disconnected my connection. I would request you to verify your records and remit the same to sun tv for their necessary action under advice to me. My mobile number is [protected] and email i d is [protected]@hotmail.com.

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN CTX[protected] is successful on 03.01.2018 at our end. Please get in touch with the merchant with Merchant Txn Id - ONL[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Rangareddy, Andhra Pradesh

I am holding citrus wallet with [protected] number. I have transfered my money from citrus wallet to my account on 28th dec 2017 according to them with in 2 working days my account should be credited but up to now there was no response from them. They are not all responding for the requests.
I have transfered the amount to[protected] of icici bank.
Total amount tranfered is rs 9000.

+3 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Address: Kota, Rajasthan, 324006

Jisne ye app banai uski ma rand uski behan gali gali me 10 10 rupay mechudne wali hogi tabhi is rand ke bachhe ne ye app banai taki chudai ki kamai ka maza le
Chinal ke moot bhadwe sale madarjaat bolte hai 2 din paisa account me tranfer hoga lekin paisa to iski ma ki choot me se jayega aur gand se me nikalunga. Teri ma aur behan ko chodege sab bina condam aur bina thuk lagake jisne bhi citrus download kiya hai. Teri to lugai bhi chudegi 2 2 rupaye me ma ke lawde

Citrus Payment Solutions customer support has been notified about the posted complaint.

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G

gourav1432jain

from Jabalpur, Madhya Pradesh

Jan 3, 2018

Dear sri my ra 22 septembar ka 4500 ka jo ki mynya mp online pvt co icici bank ke netbanking ke duvara keya ta jo ki aaj tak muze nhi mila hy

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Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Gorakhpur, Uttar Pradesh, 273010

I had booked a ticket on irctc through pay u gateway. But some reason transaction get failed and money is debited. Today is 2nd january still i did not get my refund. Please refund my money asap.
Transaction details :
Thank you for using your sbi debit card 459xx8469 for a purchase worth rs2590.57 on pos 14cf[protected] at citrusp*irctc.co txn#[protected]

Mar 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Panchkula, Haryana

Website: Tata cliq

I paid 997₹ on 28/12/17 to tata unistore
Through citrus payment gateway via debit card the process was usual, amount got deducted from my bank account but after processing back the payment was not acknowledged and the gateway gave a message of repayment which i cancelled. The amount was deducted but did not reach the merchant niether recredited.
Transaction id provided seq no. 306390.
Kindly please provide the status & refund the same.

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Hi team,
I submit my college fees by debit card before 3 weeks but during that time payment deduct 2 time from my account.
I was go to sol college to confirm about refund of my payment they said my payment will refund in 7 to 10 days. Still i haven't receive my payment from your side.
Plz refund my payment as soon as possible

Muzahid hussain
[protected]
[protected]@gmail.com
Plz, find the copy of messages i got from your side

Thank you for using your sbi debit card 559xx4341 for a purchase worth rs2996.49 on pos soldu1197526 at citruspay soldu txn# 109992.

Thank you for using your sbi debit card 559xx4341 for a purchase worth rs2996.49 on pos soldu1197526 at citruspay soldu txn# 114051.

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN CTX[protected] & CTX[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id -[protected] & 152160018981012185142 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Website: dledbr.nios.ac.in/Teacher/Home.aspx

Sir,
I have made the payment for d. El. Ed course on 31st december, 2017 throgu hdfc debit card and an amount of rs. 5059.00 debited from my account, but payment status is not updated till now. I give my details below
Reference no b[protected]
School udise no [protected]
Enrolment no
Name sukhvir kaur
Father's name darshan singh
Mother's name balwinder kaur
Transaction ref no.[protected]

31 dec 2017 pos 498792xxxxxx4998 citruspay nios pos debit [protected] 31 dec 2017 5, 059.00

+1 photos

Apr 3, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Gwalior, Madhya Pradesh

I paid 34198₹ on 27/12/17 to mits gwalior
Through citrus payment gateway via debit card the process was usual, amount got deducted from my bank account but after processing back the payment was not acknowledged and the gateway gave a message of repayment which i cancelled. The amount was deducted but did not reach the merchant niether recredited.
Transaction id provided by the merchant [protected]
Transaction id by bank[protected]
Kindly assist as required

Apr 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Konark,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Hyderabad, Andhra Pradesh, 500013

Had completed my payment of Rs.500 for depositing fund to my 811 savings account in kotak mahindra bank powered by citrus payment through Andhra Bank Debit card by Link in Sms send by kotak bank on 28.12.2017.The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction details are given below. Please give me the solution.i need money Urgently to transfer to my Friend so please help Me And My Transaction id is :INV688868C6949, Time :27/12/2017 13:49:18

+1 photos

Apr 3, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 28, 2017

Updated by Bathoju Sainath How You are told Mark as Resolved To my complaint.Now At this time also I Can't get any credit Money in my kotak 811 savings Account.I Raised a Complaint to get my money Back.i Can't get any mail or call also regarding provided complaint by me but You kept Problem is Resolved how ? Please help me, this money is very important to me so pls help me

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Hyderabad, Andhra Pradesh

-I have opened a account into kotak Mahindra bank
-I have transfer ammount RS.1000 through citrus payment[protected]
From my axis bank account to kotak Mahindra bank account
-Payment mode was internet banking
But amount is not credited to the kotak Mahindra bank yet.

Following is the debit transaction from my axis bank account please find for the reference:
Please help to resolved this issue
Thanks.

Apr 21, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Khordha, Odisha, 751024

Website: www.kotak.com

On 21st december i tried to add rs1000 in my kotak mahindra account no.[protected] through net banking of pnb using kotak mahindra app. Money has been deducted from my pnb account but not added to my kotak account and payment to kotak bank was being done through citrus wallet. I am providing the transaction remarks-citrus pa/[protected]/[protected]/. So sir please look into this and either add money to kotak mahindra bank or refund it to my pnb bank account as soon as possible. I hope the concerned authority will take necessary actions. I am really worried from 5 days.

Apr 25, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Ishu,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - MB811P[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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E

er.sanjupatel

from Surat, Gujarat

Dec 28, 2017

There is not facing any contact number and my problem is i dont get withdrewal also not facing my ammount in wallet. my resister number is [protected]. if there is cross withdrewal limit then return my payment in my credit card where from i loded money to wallet.

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Address: Bangalore, Karnataka, 560032

I made withdrawal of amount from citrus pay wallet to wrong account no that account no is[protected] pls help me I need to pay the exam fee I don't have much amount pls help to refund to correct account number I beg I have complaint to Citruspay they told two working days but no response ticket I'd is 01743962 pls help me urgently and there no call from citrus pay if I call to customer care no it tells me send a mail if I send a mail no response to this email it's a matter of my future pls help me

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Tried to add money to my kotak mahindra 811 accout using the kotak app..

I was trying to add 5000 rupees using my sbi debit card details and otp.

The payment failed showing connection timed out error but money was gone from my sbi account.

I tried twice to add the money as it was an emergency, both the time same error came up and total 10k was taken from my accoount.

Please try resolve this issue asap

Apr 18, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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S

SONU CHAUHAN

from Hyderabad, Telangana

Dec 28, 2017

Dear sir my reference num.n[protected], iam dowing addmission for nios open school, payment with my icici credit card, num. [protected], payment amount, 1717, this payment debit my account but not credit nios account, transition date, 22.12.2017, time.7.50 pm pls return my payment thanks regards.sonu chauhan, mob.[protected],

citrus payment solutions payment not credited to kotak mahindra bank - Comment #2958468 - Image #0

citrus payment solutions payment not credited to kotak mahindra bank - Comment #2958468 - Image #1

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Citrus Payment Solutions Customer Care's response, Mar 18, 2018

Verified Support

Dear Sonu,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

W

waseem.1386

from Nagpur, Maharashtra

Dec 28, 2017

I pay nios exam form fees, enrollment number m[protected]. Named as manisha chetan shroff. Sbi ref no. - [protected]
Igacohluo5. But it not update on nios site.

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Address: Chandigarh, Punjab, 160071

Website: jet airways ..payment section

24/12/2017 citrus pa [protected] 6, 604.00

Please refer to the above transaction done for booking the jet airways ticket from indore to pune and back. While i fed the otp, it showed some error message and could not process the ticket. The money was debited to our account on 24th dec but as on date has not been credited to the punjab national bank saving account. Kindly look into the matter and resolve the issue at the earliest.

Regards,
Atul bhan
[protected]
[protected]@gmail.com

Apr 25, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

G

Gunjeet Singh Sachdeva

from Chandigarh, Chandigarh

Dec 28, 2017

Regards
Ref No : - N[protected]
Student Name : - Honey Babbar
Status shown Payment not made
But in credit card 1717/- rupees was transffered on 22 Dec 2017 on card ending 4487
Kindly solve this issue asap

payments debited for the jet airways booking - Comment #2958322 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 18, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

K

[email protected]

from Hyderabad, Telangana

Dec 28, 2017

Rupees 951 was paid on 18 Dec 2017 towards payment for Airtel Digital TV vide receipt no INB/[protected].Since Airtel has not received the payments I am getting reminders. Please confirm that payment has been made. If not intimate me what is holding back. The amount has been debited from my Axis Bank accounts

Reply

Citrus Payment Solutions Customer Care's response, Mar 18, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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