Citrus Payment Solutions Complaints & Reviews

Address: Nagaon, Assam, 782002

I have made payment for online submission of formfillup through my debit card. Payment has been deducted from my account but status of payment made is not changed in nios. The detail of payment made is given below. — thank you for using your sbi debit card 459xx7596 for a purchase worth rs751.88 on pos nios1136045 at citruspay nios txn#[protected]. But payment made in status is not change please trace it or i have to make another payment.

Apr 7, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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I have made payment of Bajaj Allianz Life Insurance policy via net banking (SBI) through Citrus Payment Solution. I understood that amount debited form SBI account (bank) but not paid to Bajaj Allianz (merchant). PLease find below details of Bank transaction and Merchant details for your action.

Bank Transaction details
Payment date : 02-Mar-18
SBI Transaction ID: [protected]IGADAFOP
Amount : 30713

Merchant details
Payment to : Bajaj Allianz Life Insurance
Policy # : [protected]
Policy Holder Name: Sanjay Kumar Mittal

Quick action will be appreciated.

Please resolve the issue.

Apr 7, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Citrus Payment Solutions Customer Care's response Dear Mr. Mittal,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant (Bajaj Allianz Life Insurance Company Limited) with Merchant Txn Id - 2782003 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Pune, Maharashtra

Dear Sir
I am very upset about your payment solution. An amount of RS 785.40 has been debited from my account no Xxxx3719 for my Teacher dled online examination form on 5th March at 5.00 Pm and the message picture what I have received during my payment process proof was given below as I have but status is not updated yet. So I request you to please send back money into my account. As soon as possible.I am very upset about your payment service.
Your's Sincerely
Rajan Deo, email id:[protected]@gmail.com

+1 photos

Apr 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 10, 2018

Updated by Rajan deo Please send back my money.
1. Cheque reference no:-
[protected]
2.Transaction date :-5th March 2018 an amount of RS 785.40.

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Address: 110092

Website: t.payu.in/H1506L

I had completed my payment of rs.10000 for opening a savings account in kotak mahindra bank through karnataka bank. Payment powered by citrus payment at online on 05.03.2018. The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction id is inv1eaa7887. Please give me the solution. Im in need of money

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Address: 781349

Website: dled.nios.ac.in

I am a teacher undergoing my d el ed under national institute of open schoolng having enrollment no [protected]. My name is partha pratim deka. I paid 761.80 rupees for my d el ed exam fees online by a transaction having citrus ref no [protected]i and sbi ref no igadarwdj6. Bank account was debited, but payment status not updated in nios d el ed portal. Please help.

Apr 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected]_100129_[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Website: dled.nios.ac.in/AttendanceLogin/improvementexam.aspx

Sir,
Payment for DElEd Exam Fee Rs. 761.80 was successfully made through SBI netbanking and amount debited from Account on 02/03/2018 at 2.22 pm for my Enrolment No. [protected]. The status payment not made has not been updated to payment completed even after 48 hours .
Transaction reference No. [protected]IGADAGVHW8
Date 02/03/2018.
TRANSFER TO INB National Institute of Open School.

Please resolve the issue of payment status as payment completed at the earliest.

Regards
Akoijam Jordana Devi

+1 photos

Mar 5, 2018

Complaint marked as Resolved

Payment status not completed showing

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 04, 2018

Updated by Akoijam Jordana Devi Please update the payment status as payment completed since payment was done successfully.

Mar 05, 2018

Updated by Akoijam Jordana Devi Please update the payment status.

Verified Support

Mar 07, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected]_143006_[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: West Champaran, Bihar, 845453

Respected sir, am binod kumar rao... I made payment for examination fee of 760 through internet banking to transfer/#2356citrus/eazypay#58151on date 02/03/2018. My inrolment no is [protected]. It still shows payment not made. Please resolve my problem or refund my money so that i could make payment again sir. Tomorrow is last date of submission.
Thank you!

Apr 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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M

Meet C

from Lucknow, Uttar Pradesh

Mar 4, 2018

01-Mar-2018
(01-Mar-2018) TO TRANSFER INB i-Collect [protected]IGADAAUPQ5 TRANSFER T 760.00
01-Mar-2018
(01-Mar-2018) TO TRANSFER INB i-Collect [protected]IGADAATLV0 TRANSFER T 760.00
both tranasaction is failed nios exam fees but payment cut my account how can get amount or clear this

Reply

Citrus Payment Solutions Customer Care's response, Mar 5, 2018

Verified Support

Hi Meet,

Hi, your transaction id 055516280017713 is failed. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Further, your TXN 054822280016051 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Sitamarhi, Bihar, 843328

Dear sir,

I have made my payment but still it is showing not successful.
Kindly take the action to transfer to nios or refund my money.

Description of transaction:-through sbi netbanking
Transaction reference number-ch76866440
Date:-01/03/2018

Amount debited: rs 761.45
Enrollment number: [protected]

Thanks and regards
Govind kumar

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 06, 2018

Updated by Vipul99733 TRANSACTION DATE-01/03/2018
Amount-761.45
Mobile-[protected]
REFERENCE NUMBER-CH76866440

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Dear sir on 3 march 2018 i had added rs10000 to my kotak 811 account through my bank of india debit card. The amount was debited from my bank of india account but was not credited to my kotak 811 account. The error i had recieved after completing the payment was "we encountered an internal error".
I had also not recieved any transaction id of this transaction.
I am attaching my bank statement below.

Below details are for further checks :
1. Bank name - bank of india
2. Email id:-aziz786.[protected]@gmail.com
3. Contact no:-[protected]
4. Mode of payment :- debit card
5. Card first four digits:-4598
Card last four digits:-6471
6. Bank statement:-attached below
7. Transaction date:-3/3/18
8. Transaction amount:-10000rs
9. Website name:-n/a (Done through kotak 811 app)

Kindly tell me where is my money gone

+2 photos

Mar 7, 2018

Complaint marked as Resolved

Money still not credited

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Address: 732216

APPLICANT NAME : TUHIN ROY
NIOS D EL ED Enrollment No . : [protected]

Date of incident :[protected] and Time : 11:06:22
Merchant Code : IB00025
Merchant Name : NIOSPUB[protected]
Bill Paid : 761.80
Debit A/C : [protected]
JOURNAL NO. :[protected]
BRN : [protected]
Reference No. : 92762338
Status : Success

PAYMENT NOT MADE PLEASE MAKE MY PAYMENT

+1 photos

Apr 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 03, 2018

Updated by Tuhin1998 Citrus Payment Solutions — payment is unsuccesfull

APPLICANT NAME : TUHIN ROY
FATHER'S NAME : RAJKUMAR ROY
NIOS D EL ED Enrollment No . : [protected]

Date of incident :[protected] and Time : 11:06:22
Merchant Code : IB00025
Merchant Name : NIOSPUB[protected]
Bill Paid : 761.80
Debit A/C : [protected]
JOURNAL NO. :[protected]
BRN : [protected]
Reference No. : 92762338
Status : Success

PAYMENT NOT MADE PLEASE MAKE MY PAYMENT DEBIT A/C NO. - [protected]

Verified Support

Mar 05, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 732216

Date of incident :[protected] and time : 11:06:22
Merchant code : ib00025
Merchant name : niospub[protected]
Bill paid : 761.80
Debit a/c : [protected]
Journal no. :[protected]
Brn : [protected]
Reference no. : 92762338
Status : success

Please make my payment otherwise my application will be rejected

+1 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Address: Kangra, Himachal Pradesh, 12345

Website: [email protected]

Respected sir i aditya malik nurpur hp. I pay online fee of sled exam fee three students i made double payment detail is. Rs.758 on pos 80000580 at nips citrus txn#[protected] at 26th feb.2018 at 17:05 pm. Second debit is pos 80000580 at nips citrus txn#[protected] at 17;15 pm same date and third is pos 80000580 at citrus bios txn#[protected] at 17:20pm on 26th feb.2018. Please return these three debits. Thanks sir aditya malik nurpur hp cell. Is. [protected].

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Dear [censored]al,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team.

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Address: 605101

Website: dled.nios.ac.in/AttendanceLogin/improvementexam.aspx

Dear sir,

I have made my payment but still it is showing not successful.
Kindly take the action to transfer to nios or refund my money.

Description of transaction: by debit card-othpg[protected]national institute of mumbai —

Amount debited: rs 757.5
Enrollment number: [protected]

Thanks and regards
Sundar

+1 photos

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 03, 2018

Updated by sundar_aura I got a call but the person is asking my bank balance and card number, is it safe to give the information or is it a fraudulent call.

Kindly confirm.

Thanks and Regards
Sundar

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Dear Sundar,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

S

sundar_aura

from Kumbakonam, Tamil Nadu

Mar 3, 2018

I got a call but the person is asking my bank balance and card number, is it safe to give the information or is it a fraudulent call.

Kindly confirm.

Thanks and Regards
Sundar

Reply

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Address: Imphal East, Manipur, 795001

Website: dled.nios.ac.in/AttendanceLogin/improvementexam.aspx

Sir,
I have made the payment of nios d. El. Ed. Of rs 760 on 27/2/2018 through online internet banking.
The money was deducted but the payment status after two days is still "payment not made".
Kindly update the status or refund my fee.
Reference no. [protected]igaczqqxh4
The last date for online submission has been fixed on[protected]. So, it's creating a problem to me that should i make another payment or not.
So, please consider my humble request and solve my problem at an early date because it is a matter related with examination.

[protected]@gmail.com

+1 photos

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 04, 2018

Updated by james haobam I am sending as a reminder of my previous complain.
Sir, should i make another payment or not.
You put me on the real trouble.
the last date has been fixed on 6 that is by tomorrow, otherwise i have to paid extra fine Rs. 250 in addition of the liable amount.
Sir/ madam, is it the real way to do the real business, bluffing the customer.

My previous complain was as under:
nios dlied online payment reference no [protected]igaczqqxh4

Sir,
I have made the payment of nios d.el.ed. Of rs 760 on 27/2/2018 through online internet banking.
The money was deducted but the payment status after two days is still " payment not made".
Kindly update the status or refund my fee.
Reference No. [protected]IGACZQQXH4
The last date for online submission has been fixed on[protected]. So, it's creating a problem to me that should I make another payment or not.
So, please consider my humble request and solve my problem at an early date because it is a matter related with examination.

[protected]@gmail.com

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Dear James,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Website: NIOS

Hi,

I had done transaction of rs. 757.50 to nios on 26th with reference no 75503728058018372138563. It is debited to my account but not credited to nios. As per bank the payment was made, request you please confirm the status of my transaction as soon as possible. We have to do payment of my exam fee so either credit to nios or credit to my account.

Thanks

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Sir,
I have made the payment of nios d. El. Ed. Of rs 757 on 26/2/2018 through my sbi master card.

The money was deducted but the payment status after two days is still "payment not made".
Kindly update the status or refund my fee.
Enrollment number-[protected]

Pos nios 1136045
Citruspay txn# 377099

Othpg 377099 citruspay nios mumbai

[protected]@gmail.com

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

K

Kaphle Basudev

from Guwahati, Assam

Mar 1, 2018

Sir i did payment for examination fee for D.El.Ed on 15-02-18 but till the status say that payment is not made, i like to know the reason. Its already two days so please help me to know the reason

Reply

Citrus Payment Solutions Customer Care's response, Mar 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Dear team,

Online submission of d. El. Ed. Examination fees for course 501, 502 and 503
26/02/2018 01:49:22 pm. Rs. 757.5 on pos 80000580 at nios citrus txn#[protected]

Kindly check and revert asap i have submitted 26 february exam fee have done the payment. But i have not received any conformation mail or message regarding submitted exam fee and payment not made.
Contact no - [protected]

Apr 4, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Imphal East, Manipur

Sir/madam
I have paid exam fee for D.El.Ed course 501, 502 and 503 under NIOS using netbanking but payment status is not update yet. I have waited for 48 hrs but status is still not updating. My enrolment no. for D.El.Ed is [protected] and I I have made the payment on[protected] at 05:07pm. Please help me. If you consider my request, I will be very grateful to you.
Thank You.

Apr 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

Z

z3x

from Varanasi, Uttar Pradesh

Mar 5, 2018

Sir maine dled nios. ac .in par 757 rs bank of india ke atm se katwauya tha date
27/2/2018 ko enrollment no( [protected])par status 48 hour baad bhi payment not made dikha raha hai
sir, help me

payment status does not update on nios website - Comment #3027459 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 5, 2018

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Citrus Payment Solutions Customer Care's response, Mar 7, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

J

jeet dattani

from Aurangabad, Maharashtra

Mar 5, 2018

Amoumt of rs199 for the airtel recharge was done throught hdfc netbanking, money was debited and just at after it showed the recharge unsuccessful try again to receive the recharge.. ..
the account didn't reflected any balance..
recharge no. :[protected]
reference no. :[protected]
please look in the matter... and refund the money.

Reply

Citrus Payment Solutions Customer Care's response, Mar 7, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Dear team,

We have done the two transactions on 17thbfeb 2018 towards citruspay nios. At that time both the transaction getting failed and amount of rs. 2681.27 has been deducted and same not reversed yet. Kindly check and revert. As per icici bank both the payment get settled and asked to approach merchant. Requesting you relook and confirm.

Ref no: 74332748049804893621157 & 74332748049804096934730.

Mar 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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C

CYBER STATION

from Kolkata, West Bengal

Mar 1, 2018

[protected]:01:04 [protected] 638659
CITRUSPAYNIOSMUMBAIINDIN-21/02/18 19:01:04/0106 757.50

Reply

Citrus Payment Solutions Customer Care's response, Mar 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

M

Mahesh Neela

from Bengaluru, Karnataka

Mar 1, 2018

While paying the fee of rs 2508.7 to comed-k form amount was debited from my axis bank debit card[protected], my email is mahesh.neela.[protected]@gmail.com and my mobile number is [protected]. And transaction was done on[protected] at 10:01 am plesae do me the favour and revert my amount.

Reply

Citrus Payment Solutions Customer Care's response, Mar 4, 2018

Verified Support

Hi,

We would like to inform you that the TXN CTX1802220430316877633 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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On 17th and 23rd of february i had loaded money on kotak 811 account through my debit card.
The transaction made on both dates were failure but money was debited from my account. But my money is still not refunded back to my account.
I am attachung cutrus id below
1. Ctx[protected]
2. Ctx[protected]
3. Ctx[protected].

I just want to know that please deeply check the details of citrus id i provided to you and check that when will get refund in my bank account.

Kindly revert back on my enail id:-aziz786.[protected]@gmail.com

Citrus Payment Solutions customer support has been notified about the posted complaint.

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S

schelladurai

from Hyderabad, Telangana

Mar 1, 2018

Paid proprty tax fot coimbatore city municipal corpotation.Payment debited.service not delivered.paid payment on 21st feb 2018. I was informed ccmc has been paid. Status in ccmc is payment still due.

Reply

Citrus Payment Solutions Customer Care's response, Mar 4, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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