Citrus Payment Solutions Complaints & Reviews

Dear
Sir/madam

I am smriti rekha gogoi from sivasagar, assam. I am already paid my colleagues paymento name rupa saikia and dipsikha baru ah by using my debit card. Messages came to my airtel mobile that payment is debited to nios. But still status has not shown.
I therefore request you kindly to look after my problem. It's a serious problem for me because i tried to help my colleagues but now it creates a problem for me because of misunderstanding. Please help me.
I wi b ever grateful to you.
Thanking you.

Yours faithfully,
Smriti rekha gogoi

CITRUS WALLET REGISTERED MOBILE - [protected].
COMPLAINT TICKET ID[protected]

I have been installed Citrus wallet (Payu) mobile app by Citrus customer care before 6 months. This app allows to send, accept money. I have requested amount Rs 25000 on 23rd Feb 2018 (Fri) to my client by sending payment link to [protected]. I forget to select my current bank account before sending the payment link. Now client received the payment link and opens the link from message, and make payment of Rs 25000. Transaction goes sucessfull but amount goes to Citrus UPI Ac, because I have not selected my Curent Bank account before sending payment link. I accept that this is my mistake. I immediately raised the complaint (issue i.e feedback) to Citrus wallet customer care from mobile itself, because Citrus Wallet app doesnot have any Telephone number. After my many mail messages Mr Ujjwal Bhandare have replied me that sorry for Inconvenience caused please provide me alternate Bank Account for amount transfer. I have immediately replied with my Bank account details on 26th Feb 2018. But still as on today 27th Feb 2018 Citrus Wallet app Customer care didn't replied me regarding transaction. I have also send 2 reminder mail on 27th Feb 2018. But no reply received from Citrus Wallet customer care. I am fedup from this email conversation. Please help me to resolve this issue with Citrus Wallet App customer care (Payu money).

Transaction Screenshot also attached with this message. Please find the same.

Waiting for your early reply.

Thanks & Regards
Dharini Tours & Travels
Paresh Patel / Dharti Patel
Mob: [protected]
Email: [protected]@yahoo.com

Dear sir

With refence to nios admission reference no. [protected]. i am very sorry to inform you that during net banking payment my transaction through sbi bank dated. 26/02/2018 .while amount from the account debited, but the payment is not make and transaction hasn't been returned in my account by now.
Therefore i request you to confirm the payment for exam.
Your
Enrol No. [protected] Ref No.
D[protected]
Name Sulakshni Srivastava
M/Name Manni Devi
F/Name Bhagwan Prasad Srivastava
Address: Vill- Neerapur, Post- Torwa, Dhanapur,
Chandauli Uttar Pradesh (UP)CHANDAULI
District: CHANDAULI
State: Uttar Pradesh (UP)
UDISE: [protected]
Phone: [protected]

Dear sir

With refence to nios admission reference no. [protected]. I am very sorry to inform you that during net banking payment my transaction through sbi bank dated. 26/02/2018. While amount from the account debited, but the payment is not make and transaction hasn't been returned in my account by now.
Therefore i request you to confirm the payment for exam.
Your
Enrol no. [protected] ref no.
D[protected]
Name sulakshni srivastava
M/name manni devi
F/name bhagwan prasad srivastava
Address: vill - neerapur, post - torwa, dhanapur,
Chandauli uttar pradesh (Up) chandauli
District: chandauli
State: uttar pradesh (Up)
Udise: [protected]
Phone: [protected]

Dear sir,

I have done a transaction of rs.10000.00 to my csc wallet by net banking with citrus payment way, due to net failure i have cancelled my transaction. But at the same time, deduction was made of said amount with transaction no.[protected] on dated 26.02.2018 at 12:35:52.

Kindly try to arrange to refund the said amount to my respective account.
Thanks and regards
Md sabir ansari

I made two payment of rs 751.88. Money deducted from my sbi dedit card ending 5416 & 4808 on 23.02.2018 at 1:15 p. M. But payment not made to nios for d. El. Ed from fill up for 501, 502, & 503.
For one payment i got bank massage but for another i did not.
Payment details of card no-510xx4808
Pos nios 1136045 at citruspay nios txn# 811215 on 23.02.2018.

Sir,
I mr laxmi prasad gautam d. Ei. Ed learners under nios, bearing enrollment number [protected] and ref. No d[protected] has made an online payment for examination registration on 25th of february 2018,
That, the amount is debited from the account but the payment is not made.

Transaction details are given below:

Transaction ref no igaczizyh7 for rs.760.0 on 25-feb-18 12:40

On 17 th february i added rs 10000 to my kotak 811 application. The money was debited from my state bank of india bank account and was not credit to my kotak 811 account. I recieved error that payment proceessing failed please try again. Whereas kotak bank is telling that we have credited your money on 18th february which is truly false because i did not recieve money. They are giving me diffrent citrus id through which i added money on kotak 811 using some other bank debit card on 18th of february. They are not providing me some solid proof which is needed that my money was credited using my state bank of india debit card with matching to my bank refrence id in my bank statement. Customer care is also not helping. This total mental harrasment to me. They always say that we have already credited this money through your account but i myself know that my money is not credited.
Kindly tell where my money is. Its my right. You cant keep telling lies like that. And you are harrasing customer asking for which refrence id your money was not credited. How can i get a refrence id because i recieved an error.
They keep telling lie giving me false citrus refrence id.
So take my complain seriously or i will have to complain with rbi regarding this matter or i may send a legal notice.
My details are given below:-
Name :-aziz
Name of application :-kotak 811
Transaction date:-17/2/18
Amount:-10000
Account no:-[protected].

I want proof because my money is still with you. And i need proof that my money was credited.

Sir,
With due respect i would like to inform you that an amount of rs. 8053/- has been deducted from my bank account during payment of my bajaj allianz life insurance policy renewal payment on 21.02.18 from hdfc bank ltd. But i have not received any payment receipt from your side. There is also no update in policy status. The details are given below.
Bajaj allianz life insurance policy no.- [protected]
Bank - hdfc bank ltd
Amount - rs. 8053/-
Date - 21.02.18
Payment ref no.[protected]
Narration - [protected], citrusbajajallianzli

Kindly do the needful at an early date and oblige.
Thanking you.

Yours faithfully
Abu touhid hazari
93, subhas palli road, burdwan-713101, w. B.
Mob - [protected], email.- aru. [protected]@gmail.com

Hello
Made an e payment using citrus payment gateway on 14 feb 2018 for my airtel postpaid connection for inr 235.00
The reference details for the payment are as follows:

[protected]-citrusairtel &[protected]

Unable to reach their customer care via telephone [[protected]] or online chat

No good information provided on the merchant's portal to help on these cases.

Hi,

I have made payment to nios as on dtd. 15.02.2018 using my hdfc credit card but after passing 6 days still status is showing that payment not made.

Nios1136045
Mobile no - [protected]

Kindly update me the status why status is still not get changed

I have also attached my statement of credit card along with this complaint.

Kindly check and confirm.

My registered no is [protected] one person pay mpney through dc but payment is not credited in my acoount so i take further qction in this company i continiously message again and again but not responding so what i do tell me i think this is a fake company because no responding and i go to consuner forum and police also because citrua is not responding

I had paid an amount of Rs. 4500/- (+53.10 Service charge) towards NIOS D.EL.Ed. Admission through SBI DEBIT CARD 29/09/2017. The amount was deducted from my account but then browser displayed an error page. After checking NIOS portal, it was seen "payment not made" at payment status. As per debit card history, the reference no. of the transaction is NIOStxn#[protected].
I waited till date to get the money back to my account, but unfortunately it is not being credited yet.
Please do the needful at your earliest convenience.

Regards

Rama Singh(ph: [protected])

Dear sir,
This is regarding the life insurance policy of bajaj allianz that i paid vide net banking today i. E 20th february 2018. I have not yet got my online receipt which my office needs immediately for income tax purpose.
Details are as follows:
Policy holder : tushar ambadas mohite
Policy no. [protected]
Premium amount : rs. 3609/-.
Date of premium payment : 20th february 2018

I was trying to add money to kotak 811 account through add to fund process but due to some technical issue my money got debited and not get refunded to my source card.. Nor got money in kotak mahindra bank account.. The error was something went wrong network conn reset.. But kotak bank manager told me that money reversed and they have also provided citrus pay payment gateway txn id and merchant id... But when i contacted to my zeta customer they are not able to trace reversed money.. And zeta told me contact the merchant told them check arn : 30003180378036092983271 & approval code: 965555. My 811 account number is [protected].. And my crn number is[protected].. Pls help me to resolved my issue.. My 811 complaint refrence no is reference number 1-[protected] and other detail of citrus pay etailing transection recieved by citrus pay etailing is:
Status:-reversed
Date:[protected]:14:49
Merchant txn id:-mb811p[protected]
Citrus txn id:-ctx[protected]
Last modified:[protected]:12:28
Amount:-5000.00 inr
Merchant name :-kotak mahindra bank ltd
Kindly request you to trace the amount using arn number and approval code mentioned above... Thankyou

Sir i had done the payment of my life insurance from life assist app of bajaj alliazn. On 13th february at 10:22 pm of rupees 4403 from sbi internet banking. The amount has deducted from account but the company status of payment has not updated. Sir so please try to solve it.
My policy number is [protected]. So sir please see towards it early.
Thank you

My name is shani kumar. I am a enroll student for nios deled course. I have made a payment of 750rs. For nios deled exam fee on 15th february but still on website it appears payment not made. My payment is debited from my account. It is now 48 hrs. Is over. But there is a option again make payment on nios web portal.


Kindly complete my payment!

I have paid for d. El. Ed examination fees on 15th feb 2018. It is for rs 750 and done by using debit card. Is my transaction done or not. Amount debited from my account. But still show fees not paid. My enrolment no is [protected].
My name is konsam omesh meitei
My account no: [protected]
Punjab and sind bank.
When i check my payment status by typing my enrolment number by clicking into
http://dled.nios.ac.in/AttendanceLogin/improvementexam.aspx
It shows no payment.
Help me

Screenshot attached

Today i have made a payment of rs.415/- as my monthly subscription to airtel digital tv through citrus payment solutions and my axis bank sb account, the transaction reference is [protected]

The amount was not credited to airtel digital tv

Kindly arrange for the credit either with airtel digital tv or to my axis bank sb account please

Looking forward your kind response to my complaint please

Sir
I have paid my insurance premium of rs.10307 through sbi net banking to bajaj allianz. The amount has been debited from my account but it has not recieved by the bajaj allianz company. When contacted the insurance company has not recieved it but the amount has been debited from my saving account showing the comments of payment to citrus payment solutions.
The transaction status was not known.
Kindly help.
Nimai charan behera