Citrus Payment Solutions Complaints & Reviews

Address: Bangalore, Karnataka

I had completed my payment of rs.1000
For opening a seving account in kotak mahindra bank through debit card payment powered by citrus payment at online on 23/12/2017. The transaction
Status is also success. But still now i have not received that amount in my account.
Please help me my transaction id is igacoznqy7 please give me the solution.
I'm in need of money

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Hi, i am narendra,

I did a transaction of rs 5000 on 10th december, on 11 th i received sms from citrus that my transaction got declined amount will be returned to my account within 8-10 working days. It's been more than 10 days. I have not even got the reversal. Please update on this as i need them urgently. I tried to contact customer care but im unable to contact the customer care. So please take this as complaint send the money asap.
My transcation number: 5f72f[protected]f09c6332f8d7990255

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Hi, i am narendra,

I did a transaction of rs 5000 on 10th december, on 11 th i received sms from citrus that my transaction got declined amount will be returned to my account within 8-10 working days. It's been more than 10 days. I have not even got the reversal. Please update on this as i need them urgently. I tried to contact customer care but im unable to contact the customer care. So please take this as complaint send the money asap.

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Address: Sonipat, Haryana, 131001

I make a payment of 10000 from sbi internet Banking to fund my kotak mahindra bank account via Kotak Mahindra Mobule app..The balance has been deducted from My sbi account no. [protected]..But not crdited in my Kotak mahindra Bank CRN No.[protected].! i make this Transaction On 21st dec at 12:28 Am.. Please help m as i need Money Urgently..Reference Number of the transaction is attached below.

+1 photos

Dec 26, 2017

Complaint marked as Resolved

My account has been credited with the same amount

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V

vemanreddysama

from Mumbai, Maharashtra

Dec 22, 2017

Today I tried to transfer amount 1000 from sbi account [protected] through citrus gateway to kotak bank savings account CRN[protected].but the amount didn't credited to kotak bank account.and the ref no.is [protected]IGACOEFEI2

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Sindwani123's [Complaint's author] reply, Dec 22, 2017

Dont knew what the hell is this kotak mahindra bank..Prime minister says to go digital..But no improvmnt in our systems.

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Website: Hindusthantravels .com

I have booked bus ticket in hindustan travels website through bhim app. Amount got debited from my account but i have not received my ticket.
Transactionid 294797.. Please provide refund. Travel agent told that ticket not yet booked. Kindly follow up to this issue and rectify my issue as soon as possible.
Thanks and regards.
Suresh kumar. N
[protected]@gmail.com

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I made a deposit to Kotak Mahindra bank through citrus pay gateway using paytm payments bank debit card . After entering the OTP, the page loaded for long time and then a error message is shown conveying gate way time out error . I recieved a message from Paytm that amount is debited from my account. But my Kotak Mahindra bank A/C is not credited .,

+1 photos

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Address: Belgaum, Karnataka, 591215

Hi i am arjun chougule

I did a transaction of rs 5000, the amount got deducted but have not been credited to another bank account. Its been more than 6 days. I have not even got the reversal. Please update on this as i need the urgently. I have spoken to the same bank account customer service from where i made the transaction they also don't have any update regarding the reversal.
Time - 14th december

+1 photos

Jan 3, 2018

Complaint marked as Resolved

I have made the transaction (Payment transfer) on 14/12/2017 for rs.5000/- to HDFC bank This transaction through citrus payment solutions but till it is not credited to benificiary a/c as well as not reversed in my wallet. The transaction reference no. 37340e112bc74ae295d5b2d4e248c619 Pls clarify immediately to my email address [email protected]

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Jan 03, 2018

Updated by 07@arjunc Pls take this issue seriously & solve this.its gone above 20

Verified Support

Jan 10, 2018

Citrus Payment Solutions Customer Care's response Hi Arjun,

Apologies for the delay.

Your concern has already been addressed over the email sent by you under the case number 01805543. Revert to the same for any more help or support.

Regards,
Citrus Support Team

Jan 10, 2018

Updated by 07@arjunc How much time to solve this problem.

Jan 15, 2018

Updated by 07@arjunc Its gone be one month over

Feb 01, 2018

Updated by 07@arjunc Sir how many days I m waiting? I have not received any call from you with related issue. Plz reply

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N

Nandhu Choudhary

from Ramapuram, Andhra Pradesh

Dec 25, 2017

+1

Bro you got any call or something from.. I'm facing the same issue

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07@arjunc's [Complaint's author] reply, Jan 3, 2018

No

0

07@arjunc

from Umred, Maharashtra

Feb 1, 2018

Sir how many days I m waiting? I have not received any call from you with related issue. Plz reply

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PayUMoney Customer Care's response, Feb 1, 2018

Hi Arjun,

As informed earlier over the case ID 01846096, please note that refund for an amount 5000 INR has been processed on 15.12.2017 towards your Credit Card- 5459 64XX XXXX 7245. The ARN for the same is 75503727350016965620424.

In case the amount is not reflecting, kindly get in touch with customer care department of your card issuing bank. The customer care number is mentioned on the back side of your card.

Thanks and Regards,

Citrus Support Team

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Address: Gurgaon, Haryana, 122001

Hi,

I have make transaction on 30th nov. 2017 of 5000/- but i did not receive money to my bank account nor its reversed also, but its debited from my wallet,
Please take it seriously...

I had very bad experience with citrus...
Please revert my money asap.
Citrus look like a fraod company...

Regards
Annu chauhan

+1 photos

Dec 20, 2017

Complaint marked as Resolved

its resolved Thanks

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Address: Mumbai City, Maharashtra, 400043

Hi,
This is pravin here, i have done certain transaction of 19th dec 2017 of 1000/- but i did not receive money to my bank account nor its reversed also... But its debited from wallet acc... Pls take this issue seriously

Pls give me clear update.. I am suck using this app.
I am waiting for your call or mail

Thanks,
Pravin borkar
[protected]@gmail.com
Mobile no. [protected]

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Address: Ernakulam, Kerala, 682304

Website: sbi

Hello this is kevin mathew joseph from kerala. I transferred amount of rupees 10000 to my kotak 811 account using SBI net banking. The citrus payment solution page got timed out and 10000 rupees were deducted from my SBI account. And there isnt been any money deposited in my Kotak 811 account. I request you to please help me out and get the refund as soon as possible.

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K

Kunal Nirala

from Gurgaon, Haryana

Dec 21, 2017

Dear sir i was pay my sol fee's Rs 3400 at 5th december 2017 . The payment was debit my account but not updated to Sol . And the payment is paid by Citrus pay. So please sir resolve this problem as soon as possible.

net banking transaction timed out while depositing in kotak 811, but the amount was debited from my other bank account. - Comment #2954481 - Image #0

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Address: 122001

Hi,
Please find a attached screen shot,
This is hemant here, i have done certain transaction of 30th dec 2017 of 10000/- but i did not receive money to my bank account nor its reversed also... But its debited from wallet acc... Pls take this issue seriously

Pls give me clear update.. I am suck using this app.
I am waiting for your call or mail

Thanks,
Hemant likhar
[protected]@gmail.com
[protected]

+4 photos

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D

dhaval0711

from Surat, Gujarat

Dec 19, 2017

Hi
date :15/12/17
citrus register no : [protected]
transcation :
500/-
1000/-
1400/-
from my citrus wallete to my kotak ac .
but till now its not credited.
i attached all screenshot with transaction id,

amount not credited in bank account not reversed - Comment #2952403 - Image #0

amount not credited in bank account not reversed - Comment #2952403 - Image #1

amount not credited in bank account not reversed - Comment #2952403 - Image #2

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Address: Bangalore, Karnataka, 560036

Website: citrus.com

Hi this is girish here, i have done certain transaction from 15th dec 2017 to 17th dec 2017.. But i did not receive money to my bank account nor its reversed also... But its debited from my acc... Pls take this issue seriously

500 on 15th dec
5000 on 15th dec
3000 on 16th dec

Pls give me clear update.. I am suck using this app.
I am waiting for your call or mail

[protected]
[protected]@gmail.com

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Y

yadav nitesh

from Kargil, Jammu and Kashmir

Dec 19, 2017

I was doing transaction adding money to my kotak account frm sbi account...money was debited but it was nt credited in account nd site was crash nd transaction was nt succesful

amount not yet credited nor reversed - Comment #2952356 - Image #0

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G

gautsmish

from Noida, Uttar Pradesh

Dec 19, 2017

Dear sir/madam,

I have open a saving account i Kotak Mahindra Bank, i have paying the inr 1000 but still not received in account.so please do needful on priority.

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Address: Thane, Maharashtra, 421306

Hello this is atul rai from mumbai. I transferred amount of rupees 1000 to my kotak 811 account using my debit card and net banking axis bank twice. The citrus payment solution page got timed out and 1000 rupees were deducted from my axis account twice that is a total sum of 2000 rupees. I checked my kotak 811 account and there hasn't been any money transferred. I request you to please help me out and get the refund as soon as possible.

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Hello,
This is akash mukherjee from kolkata. I was trying load my kotak 811 account using my union bank debit card ending with 3167 but the transaction got timed out despite rs. 1000 being debited from my bank account.
I have not been able to contact kotak mahendra neither citrus wallet and haven't yet received any confirmation from bank whether my amount will get reversed.
Please help me get a refund.

Dec 18, 2017

Complaint marked as Resolved

Amount got credited to my kotak 811 ac

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D

Deepa_j

from Delhi, Delhi

Dec 18, 2017

I Deepa joshi paid the fees of rs.5059. It was deducted twice from my account. The payment was made to D.El.Ed through my IDBI card . The first payment was made at 6:33pm and the second payment at 6:44 pm on 9/12/17 .
I hope you to look into this matter and do the necessary.

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Address: Chennai, Tamil Nadu, 600053

Website: [email protected]

Dear sir, this is rajasekaran i have transferred rs 2500 on 3/12/17 which was done successful but amount till now (17/12/17) credited or reversed.in this regard, i have sent mailed several times to respective teem but no responsibility!? And before now i have transferred but it credited by one day itself but this time i don't know what some wrong.? So request you please let me know what happened actually? When will i get it back? Thanks

+2 photos

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S

Sonuggg

from Jabalpur, Madhya Pradesh

Dec 18, 2017

Dear Sir,
My name is ankit kushwah I am paying by net banking, but the payment has been not pay

Please solve it

amount not credited to account - Comment #2950465 - Image #0

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G

girishq

from Chennai, Tamil Nadu

Dec 19, 2017

I have done transaction on 14th December 2017.. but till now amount not yet credited to my account

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Hello citric team.
Today i was transferring 3000 rs from my state bank of india account to kotak mahindra bank account. But the transaction failed because the page got timed out and i lost 3000 rs. Could you kindly check this and refund my money back. Please take quick action as this is an urgent situation for me.
Transaction id:igacnzdqg6
Date and time : 16/12/17

Dec 16, 2017

Complaint marked as Resolved

I got the money

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Y

Yuvaraj Kanagaraj

from Chennimalai, Tamil Nadu

Dec 18, 2017

I have sent amount from ICICI Acc to kotak Mahindra Acc but amount debit from my ICICI Acc but that amount is not added in my kotak Acc what i do how can i receive the amount

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Did a transaction of rs 10000, the amount got deducted but have not been credited to another bank account. I have not even got the reversal. Please update on this as i need the urgently. I have spoken to the same bank account customer service from where i made the transaction they also don't have any update regarding the reversal. Inr 10, 000.00 debited to a/c no. *8965 on[protected]:23-for pos txn at[protected][protected]-citrus pay etailiavl

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Address: 500083

Website: Citrus Payment Solutions

I'm koilada sandeep,
i recently opened my kotak 811 account and tried to deposit Rs.2000 in this a/c from my SBI Net banking but at the time of transaction conformation from your site, your site has been terminated. but money from my sbi a/c has been deducted (ref .no : [protected]IGACNUPGF4) and the kotak 811 a/c has not been credited.

so, please solve my problem as early as possible.

Dec 14, 2017

Complaint marked as Resolved

thank you for solving my problem so early

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 14, 2017

Updated by sandeep koilada it has happened on 14th dec 2017.

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B

Boujanya

from Hyderabad, Telangana

Dec 15, 2017

Hi, i did two transactions on 11th Dec of 1500 and 200. Money debited in app but credit in bank account. Its an urgency please look into this and update the status

money deduction problem - Comment #2949091 - Image #0

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H

Harry52

from Noida, Uttar Pradesh

Dec 18, 2017

I have made a payment to open account in kotak mahindra bank. My refrence no. Is [protected]IGACNMXEM5. Payment is also successful, but amount is not added to my kotak account.

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Address: 273164

Nios reference no b[protected]
Maine nios deled ka fee submit kiya mere account se paise kat gye lekin fee update nahi hua hai
Msg aaya hai
Thanks for using your sbi debit card xxxxxx for a puschage worth rs5059.0 on pos nios1136045 at citruspay nios txn#132667
Plz sir help kre fee update kar djiye ya balance refund kare mai fir se submit kar saku

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Address: 560102

Website: www.citruspay.com

Hi citrus,

I had paid the amount on 1/12/2017 through citrus/ nestaway amount debited payment not updated amount rs5629. Please make it updated or refund so i can try once again i don't have much balance to make payment once again.

Ctx[protected] processed on 01/12/2017 for rs.5629.80/-
Was failed i was advised that 7 to 10 working days. Please refund.

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Citrus Payment Solutions Complaints & Reviews

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polimeni ganesh

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amount not credited in bank account and reversed (10 days back)

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amount not credited in bank account and reversed

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balance deducted from my bank account but does not credited in another account

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i have completed payment for hindustan travels ticket not received

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citrus payment gateway time out

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payment not yet received nor reversed

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amount not credited

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amount not credit

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net banking transaction timed out while depositing in kotak 811, but the amount was debited from my other bank account.

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amount not credited in bank account not reversed

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amount not yet credited nor reversed

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debit card and net banking transaction timed out but the amount was debited from my account.

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debit card transaction timed out but amount get deducted from bank account

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amount not credited to account

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lost 3000 rs

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didn't receive money when i transferred money to other account but money got deducted from the account

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money deduction problem

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nios fee debit my account but fee not updated

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amount not refunded more than 10 working days

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