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Last updated Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 14

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M
MenakaShanmugam
Sep 20, 2021
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Amount deducted but ZARA order not placed

I tried to order a product worth of INR 2280 in ZARA. The payment done through CITRUS SOLUTIONS PVT LTD gateway and the amount has been debited from my bank account. But ZARA order is not placed. ZARA is not responding well. Please help with this issue.

Date of the purchase: 20/09/2021
Amount debited: INR 2280...
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H
Hardhd
from Hoshiarpur, Punjab
Sep 20, 2021
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Zara order did not go through

Website:Zara

I had placed an order on 20th September, 2021. The payment was successful, however, the order is most likely to be cancelled by the app in 3 hours. I hope for a refund as soon as possible....
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A
Arushibatra30
Sep 20, 2021
Oct 15, 2021
This thread was updated on Oct 15, 2021
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Zara payment deducted but order not placed

I had placed two orders on zara one on 19/09/2021 and another on 20/09/2021 and in both orders payment was deducted but order was not placed....
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3 Comments
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K
Karan0315
from Kichha, Uttarakhand
Sep 20, 2021
Sep 20, 2021
This thread was updated on Sep 20, 2021
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Payment debit

Payment done is debit but order has not doen...
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N
Nikita marwah
Sep 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order Zara from citrus payment gateways amount got deducted from my account as well as order at Zara got cancelled

I have my order in Zara today worth 2570/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.Zara is not responding as well.
PLZ HELP

Name -Nikita marwah
Date -18/9/2021
Amount-2570/-...
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P
Prajakta Pradhan
Sep 19, 2021
Sep 21, 2021
This thread was updated on Sep 21, 2021
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Zara payment deducted yet order not placed

Hi
I made a purchase of ₹2990 (Zara) on 19th September 2021 through UPI Citrus solution. The amount was debited but my order was cancelled. PFA picture, I would like a refund at the earliest. Please take this as a matter o[censored]tmost concern....
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M
malika singh
Sep 18, 2021
Sep 23, 2021
This thread was updated on Sep 23, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Zara Order dated September 18, 2021

I had placed an order on Zara using Citrus Payment using UPI, money was deducted but ZARA did not receive payment so i cancelled my order. Request you to please refund my money at the earliest....
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M
malika singh
Sep 18, 2021
Sep 20, 2021
This thread was updated on Sep 20, 2021
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Zara Order September 18, 2021

Hi, i have cancelled my order on zara and had made the payment through UPI via your payment gateway. I cancelled the order and enquired about the refund status to which they stated that they have not issued the charge and asked me to contact you for refund. Please advise me....
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N
Nikita marwah
Sep 18, 2021
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Money deducted and paid to citrus payment solution but order not placed at Zara

I have my order in Zara today worth 2570/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.
Plz help...
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N
[email protected]
from Delhi, Delhi
Sep 18, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund has not been initiated

Was placing order on zara app…. my order got cancelled but money has been deducted from the accound… kindly refund the amount...
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G
Gautam.kumar_
Sep 17, 2021
Sep 18, 2021
This thread was updated on Sep 18, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for my payment on zara order

I paid Rs2990 through upi to citrus solutions and immediately canceled my order on zara by mistake refund not initiated...
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N
Noyonika Guin
Sep 16, 2021
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Money deducted from account but is showing payment incomplete in the zara app

Hi, i had placed an order on zara and used UPI (google pay) as the mode of payment and the amount has been deducted from my account (screenshot attached) but on the app it says payment incomplete. Please let me know what to do for the same. Thanks!...
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N
[email protected]
from Delhi, Delhi
Sep 16, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment on zara app is showing pending

Was placing an order on zara india online on 16th sep and had opted for payment via upi.
I then did the payment through phone pe for which zara had used citrus payment gateway.
money got debited from my account but zara did not receive the amount....
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S
Sudeekshaaaaa
from Lucknow, Uttar Pradesh
Sep 15, 2021
Sep 17, 2021
This thread was updated on Sep 17, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Zara order( Amount debited but order pending )

I had placed an order from Zara on 12th September. The amount of Rs 5580 was deducted from my account but the order was still showing pending payment and had to cancel it. The refund has still not been initiated. Please look into this....
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A
amit khosla
from Kottayam, Kerala
Sep 15, 2021
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Regarding not provide detail in online pay

Address:SHASTRI MARKET

Sir i have paid rs 20000 on 3.11.2020 from my hdfc bank. so i cant see that where i spend the money. so can you pls send me the detail. my payment gate way no is [protected]. i cant remember that where i spend the money. there is still pending this entry in my books. so pls help me. my mail id is [protected]@yahoo.co.in...
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S
syashvi chauhan
Sep 15, 2021
Sep 16, 2021
This thread was updated on Sep 16, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Zara app money deducted but the product was in pending and now it got cancelled.

I was purchasing a perfume, jacket & shoes online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money ₹8, 470 got deducted but my order in the Zara app was showing payment pending & now the order got canceled. Kindly refund my money.
UPI Transaction id is[protected]...
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S
syashvi chauhan
Sep 15, 2021
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Money deducted on zara app, but order sho wing payment pending

I was purchasing a perfume, jacket & shoes online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money ₹ 8, 470 got deducted, but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is [protected]@okicici...
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E
Ekta Cn
from Pune, Maharashtra
Sep 14, 2021
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Refund is not initiated for Zara order

Address:[email protected]

Hi,

I ordered two products worth 3890RS on Zara India online on 12th September 2021 and had opted for payment via UPI.
I did the payment through google pay for which Zara uses the citrus payment gateway.
I did the transaction and the money got debited from my account but Zara did not receive the amount. So Zara canceled the order from their side as it keep pending
I haven’t been initiated a refund.br...
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P
Piyush Dutt
from Delhi, Delhi
Sep 14, 2021
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Amount debited but order not processed by zara

Address:HNo. 70 New Manglapuri MG Road New Delhi

Good Evening,
I placed an order on 8th of September for 6990 the amount got debited from my Gpay account but the order did not get processed and I have been informed by Zara that they have processed my refund. Kindly help me with the same...
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N
nasrin parween
from Saharsa, Bihar
Sep 13, 2021
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Amount not credit my csc wallet

Dear sir
i used citrus payment gateway but amount debit my sbi account and not credit my csc wallet
kindly update amount my csc wallet
csc id[protected]
name -Nasrin Parween
transition amount 3000.95
transition date[protected]

transition number [protected]IGALWDLC2
KINDLY SEE ATTCHMENT...
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