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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

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Citrus Payment Solutions reviews & complaints page 14

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I tried to order a product worth of INR 2280 in ZARA. The payment done through CITRUS SOLUTIONS PVT LTD gateway and the amount has been debited from my bank account. But ZARA order is not placed. ZARA is not responding well. Please help with this issue.

Date of the purchase: 20/09/2021
Amount debited: INR 2280

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Website: Zara

I had placed an order on 20th September, 2021. The payment was successful, however, the order is most likely to be cancelled by the app in 3 hours. I hope for a refund as soon as possible.

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I had placed two orders on zara one on 19/09/2021 and another on 20/09/2021 and in both orders payment was deducted but order was not placed.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 24, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Txn ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Arushibatra30's [Complaint's author] reply, Sep 28, 2021

I have posted the screenshots in the comment

A

Arushibatra30

Sep 28, 2021

Screenshots of my transactions

Citrus Payment Solutions Customer Care's response, Sep 29, 2021

Verified Support

Hi!

As checked, your transaction with reference number 126356163591 has been reversed on 21/09/2021 & transaction with reference number 126246600894 has been reversed on 20/09/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

A

Arushibatra30

Oct 15, 2021

My money has not been refunded till now. Please resolve my issue.

Citrus Payment Solutions Customer Care's response, Oct 16, 2021

Verified Support

Hi! Please contact your bank with the given reference number for further assistance.

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Payment done is debit but order has not doen

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 20, 2021

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Karan0315's [Complaint's author] reply, Sep 21, 2021

But my payment is debit from my account

Transaction Id 126020015442

Karan0315's [Complaint's author] reply, Sep 21, 2021

Order date 17 September 2021

Amount. 3590

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I have my order in Zara today worth 2570/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.Zara is not responding as well.
PLZ HELP

Name -Nikita marwah
Date -18/9/2021
Amount-2570/-

Sep 20, 2021

Complaint marked as Resolved

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Hi
I made a purchase of ₹2990 (Zara) on 19th September 2021 through UPI Citrus solution. The amount was debited but my order was cancelled. PFA picture, I would like a refund at the earliest. Please take this as a matter o[censored]tmost concern.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 21, 2021

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I had placed an order on Zara using Citrus Payment using UPI, money was deducted but ZARA did not receive payment so i cancelled my order. Request you to please refund my money at the earliest.

Nov 1, 2021

Complaint marked as Resolved

Verified Support

Sep 21, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please confirm the date of transaction.

Regards,
Citrus Support Team

Sep 21, 2021

Updated by malika singh The date of transaction is September 18, 2021.

Verified Support

Sep 23, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 3080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund. Feel free to write to us if any other information is required.
We regret the inconvenience caused.

Regards,
Citrus Support Team

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Hi, i have cancelled my order on zara and had made the payment through UPI via your payment gateway. I cancelled the order and enquired about the refund status to which they stated that they have not issued the charge and asked me to contact you for refund. Please advise me.

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M

malika singh

Sep 18, 2021

Please issue my refund.

M

malika singh

Sep 18, 2021

Please issue my refund

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 19, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

malika singh's [Complaint's author] reply, Sep 19, 2021

My id is - [email protected]

Phone no. used - 9648344305

Transaction id/UPI ref no- 126132414173

Date - September 18

Amount - Rs. 3080

I have already attached the screenshot of details in the comment please look at that.

malika singh's [Complaint's author] reply, Sep 20, 2021

Please take a look at the information. Thanks.

malika singh's [Complaint's author] reply, Sep 20, 2021

Hi, i have tried to raise the query with your helpline as well but i have not received any response from your side whatsoever. I have duly uploaded the documents you asked me to and have provided my details.

You are still not taking any action. Please look into this.

malika singh's [Complaint's author] reply, Sep 21, 2021

It has been 2 days since i have received any information from you. A lot of people are facing the same issue. If nothing then atleast look into our respective queries. Please revert as soon as possible and update me on my refund status. This is very upsetting.

M

malika singh

Sep 20, 2021

Here is the date and amount of my UPI transaction to you

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I have my order in Zara today worth 2570/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.
Plz help

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Was placing order on zara app…. my order got cancelled but money has been deducted from the accound… kindly refund the amount

Sep 18, 2021

Complaint marked as Resolved

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I paid Rs2990 through upi to citrus solutions and immediately canceled my order on zara by mistake refund not initiated

Oct 25, 2021

Complaint marked as Resolved

Sep 17, 2021

Updated by Gautam.kumar_ Adding upi transaction number

Sep 18, 2021

Updated by Gautam.kumar_ Phone number [protected]

Verified Support

Sep 18, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 2990.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi, i had placed an order on zara and used UPI (google pay) as the mode of payment and the amount has been deducted from my account (screenshot attached) but on the app it says payment incomplete. Please let me know what to do for the same. Thanks!

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Was placing an order on zara india online on 16th sep and had opted for payment via upi.
I then did the payment through phone pe for which zara had used citrus payment gateway.
money got debited from my account but zara did not receive the amount.

Sep 18, 2021

Complaint marked as Resolved

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I had placed an order from Zara on 12th September. The amount of Rs 5580 was deducted from my account but the order was still showing pending payment and had to cancel it. The refund has still not been initiated. Please look into this.

Oct 24, 2021

Complaint marked as Resolved

Verified Support

Sep 17, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been reversed on 15/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: SHASTRI MARKET

Sir i have paid rs 20000 on 3.11.2020 from my hdfc bank. so i cant see that where i spend the money. so can you pls send me the detail. my payment gate way no is [protected]. i cant remember that where i spend the money. there is still pending this entry in my books. so pls help me. my mail id is [protected]@yahoo.co.in

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I was purchasing a perfume, jacket & shoes online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money ₹8, 470 got deducted but my order in the Zara app was showing payment pending & now the order got canceled. Kindly refund my money.
UPI Transaction id is[protected]

Nov 1, 2021

Complaint marked as Resolved

Verified Support

Sep 16, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 15/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was purchasing a perfume, jacket & shoes online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money ₹ 8, 470 got deducted, but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is [protected]@okicici

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Address: [email protected]

Hi,

I ordered two products worth 3890RS on Zara India online on 12th September 2021 and had opted for payment via UPI.
I did the payment through google pay for which Zara uses the citrus payment gateway.
I did the transaction and the money got debited from my account but Zara did not receive the amount. So Zara canceled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly address my concern and request you to process a refund of my money at the earliest.

Kind Regards,
Ekta

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Address: HNo. 70 New Manglapuri MG Road New Delhi

Good Evening,
I placed an order on 8th of September for 6990 the amount got debited from my Gpay account but the order did not get processed and I have been informed by Zara that they have processed my refund. Kindly help me with the same

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Dear sir
i used citrus payment gateway but amount debit my sbi account and not credit my csc wallet
kindly update amount my csc wallet
csc id[protected]
name -Nasrin Parween
transition amount 3000.95
transition date[protected]

transition number [protected]IGALWDLC2
KINDLY SEE ATTCHMENT

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