Citrus Payment Solutions Complaints & Reviews

Sir, i have withdrawn an amount of 900 from citrus wallet to state bank of india account, but it is not credited to bank account. The transaction is done on 26 jan 2018, but oday its 28 jan 2018, but money is not credited. Please look into the issue. T he transaction amount is 900 and the screenshot is shared below containing the transaction id

Thank you

Dear sir

Recently i paid a fees on 29 december 2017 for entrance exam of national institute of fashion technology (Nift) of ₹1500 by citruspay wallate
This payment is failed but money deducted from my wallet i did not received any refund.
I write many complaints but no one giving me proper answer.
Transaction id 1044711 this id recived on citruspay app
Other transaction id recived on mail is
Ctx[protected]
Transaction held on[protected] at 3:54 pm using citruspay application
And after payment failed i pay using net banking beacause it was a last day for application, please redund my money as soon as possible

Nift saying that they not recived money or if payment failed you will get refund in 10 days but ita 26th day after making payment
I want my money back

Useless company

You have tieup with citrus then why you not my problem on your side

I am going to consumer court file complaint against your company...

Sir,
On 16 January 2018, I filled up the COMEDK application form. My application no. is COM001616.I paid RS 2499.24 through the citrus payment gateway as an examination fee.The amount was debited and the transaction is successful. The Merchant order no. is COM00161620180116211309819 and the citrus reference no. is CTX[protected] and the transaction date & time is 16 Jan 2018 at 09:16:38 PM.
Whereas the application form could not be downloaded & it shows that application form is unsuccessful.
I am attaching below the screenshot of the comedk web page.The transaction no is. [protected].

Dear team,

I have initiated the withdrawal request of rs 5000 on 11th january and today is 17th january but the amount is not yet recieved in my bank account. I received the message that the amount will be recieved within 2 days but till date i did not receive the amount.

Kindly look into the issue asap as i need the money urgently.

Thanks in advance

Please note that we made a payment on Jetprivilege www.jetprivilege.com site while booking a ticket.

Payment of 1564 was done, however, just after the payment, the site did not refresh in to the Jetairways site.

Reference of the payment is as follows:
[protected]/CITRUSJETAIRWAYS

Would request you to look in to the matter and issue a refund

thank you and regards
Jignesh

I have transferred rs 10000.00 to kotak bank saving account from my icici bank account on 12/01/2018 but same is not yet credited to kotak bank and not returned to icici bank. The transaction id is citruspay/ k [protected]/0. The payment was transferred to kotak for opening of savings bank account throgh link send by kotak bank.
Please look in to matter.

Dear sir, i had transferred money from citrus to my bank a/c add balance of ₹ 5000 on 10th jan still know i didn't get money in my bank a/c today is 15th jan.in this my payment has been deducted from citrus app and msg came that within 2 day it will come but still know i didn't get money.
Please help me.
For your reference i am hereby attaching the transaction details with screen shot photo. Kindly check this and inform me very soon..
Thanking you...

Dear sir,
I have made a tranaction of rs4510 on 14/09/2017 & 15/09/2017 for d. El. Ed
On 14/09/2017 it was not credited, but bank is telling its been credited to your account with transaction id of[protected]. Kindly arrange to refund the amount of rs 4510 to my axis account asap.
My account no is [protected].
Kindly arrange to refund the amount asap
Pls find the reply from citrus pay

Hi girish,
Thank you for contacting citrus!
Your transactions [protected] and [protected] processed on
14/09/2017 and 15/09/2017 for rs. 4510/- each are successful transactions.
Any concern regarding service delivery/refund/cancellation/change, we
Request to contact eazypay.
Please refer contact details: https://eazypay.
Icicibank.com/info/contactus. Html need more assistance? Please reply to this email, we’ll be glad to help you.


thanks and regards,
rishu
citrus support team

Dear sir, i had opened sb a/c in kotak 811. And i used my debit card to add balance of ₹ 1000 for the same. In this my payment has been deducted from sbi but not credited in kotak 811 A/c.
Please do needful and refund back my transacted amounts..
For your reference i am hereby attaching the transaction details with screen shot photo. Kindly check this and inform me very soon..
Thanking you

Today morning when i do my online payment via citrus pay to my hathway broadband services [protected], page got disconnected after you taken money and not received any transaction id for this and money not credited to my broadband account.
From bank : citibank ended with xx0009
Time : 7.45 am 11/01/2018
Amount : 1179
To hathway broadband : [protected]

This complaint is in reference to the txn. Made on 30.11.2017 for an amount of rs.5059/- debited twice from my iob savings a/c. The payment was made through my visa debit card though citrus payment gateway but no such confirmation received from the receiver's end. Later on i used my credit card for the said transaction & the same was successful. Now almost 40 days have been passed but the amount of rs.10118 (Rs.5059 x 2 times) is still not been credited to my a/c which should have done within max 2-3 days. Attaching all the relevant docs required, kindly help me in this regard.

Regards,
Anamika de

Payment not made issue nios d. El. Ed
Sir i have registered nios d. El. Ed and money (Rs-
4510) detucted from sbi net banking, but after teacher login payment status showing still : payment is not made

Nios reference id : d[protected]

Transaction reference id : [protected]igaccnncg0

Transaction id : [protected]

Money detucted rs - 4510 /-, but i do not know payment success or is not
Please solve the problem
Thank you

Sir,
Payment done using credit card ending 0719
Through citrus payment solutions application
Rs 5000, rs 2000, rs 1500 on[protected] to my bank account number ending 2589. But the payment is not done still now even though five days is overed. The deductions are taken as screenshot and send it to you for perusal. Please verify
Thank you
Yours faithfully
M v sivakrishna

Sir,
I, m v sivakrishna, (Postal department) using credit card ending 0719 payment done through citrus payment solutions to my bank account ending 2589. The payment is done rs 5000, rs 2000 and rs 1500 on[protected]. But still now the amount is neither credited nor refunded. The deductions are taken as scree shot and sent to you to verify. Please verify
Thank you

Good morning
Sir,

Sir we are working in rainbow primary school. Moula-ali. Hyderabad. We register teacher training program in nios on 6/11/2017 name of the teacher is pravalika laxmi with sbi debit card ending 5274. Amount 4553.10/- on pos [protected] at citruspay nios txn no 742463. This are the 1st teacher details...
M. Sirisha with sbi debit card ending with 4893. Amount 4553.1/- on pos nios1136045 at citruspay nios and txn no 464636..

Hello

This is sanju.
I have order a product online (Jockey order number [protected]) which did not completed as merchant (Jockey) were not received payment confirmation from my bank. But as i initiated the transaction and completed from my end, the amount (1068rs) got deducted from my account.

I enquired about this issue with jockey india and also with the bank. Both merchant and bank asked me to contact the citrus payment solution. Also the bank already forwarded the complaint to citrus but no reply yet.

But the citrus payment solution customer executive is always busy while calling and not replying my complaints on mail id.

Communication pasted below.

On 29-nov-2017 2:50 pm, wrote:
Dear ms. Sadanandan,

We understand your concern.
According to our records, your complaint with sr[protected] has been processed and your bill payment of rs1068.00 has been forwarded to the biller citrus payment solution on october 21, 2017.
Hence we request you to please contact the biller for further assistance.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Mohammed jameel ahmed
Customer service officer
Icici bank limited

Dear sanju,
Greetings from jockeyindia.com!

This mail is with regards to your concern,

We would like to inform you that we have got an update that from your e mail id, for e com order # [protected], [protected] we have received payment and oms status showing as delivered, for e com order # [protected] we have not received payment and oms status showing as pg failure. Please find the attached screenshot for your reference.
Happy to help you always!

Regards
Dharani
Jockeyindia.com

Could you please help me to sort this out?
Thanks,
Sanju

2 times i try to pay the fees of mckv school, howrah, w. B. Through net banking, but citrus shows error page at last stage. Amount deducted from my account by citrus but fees not paid.1) transaction description : ibp citrus p[protected]-2018 of amount inr 2918.00
And 2) transaction description : ibp citrus p[protected]-2018 of amount inr 2918.00

I recharged rs. 500.00 inr to my sun direct account no: [protected] through your site on 05.01.2018 through state bank of india personal internet banking.
The transaction id of the above payment in my sbi online banking is [protected]igacrcect8. But the amount is not credited till now. My name is jolly k j and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible.

Hi,

I tried to pay my college fee rs.1, 12, 515.00/- on 02/01/2017 (Kl university, vijayawada) for my second semester. So, my college portal was using easypay which redirected me to citrus gateway.

I made a payment using andhra bank and amount got debited from the bank. The gateway showed me a transaction failure. It's been 3 days and i didn't get any message back from my college or from my bank.

Please help...

Transaction description: zztax|ib/citrus/[protected]/eazypay[protected]|ib/46126484

Dear sir

With refence to nios admission stream 4 reference no. D[protected] ; i am nupura saha very sorry to inform you that during net banking payment my transaction through sbi bank debit card no [protected] dated. 23/12/2017 bil/[protected]//pos nios[1136045] at citruspay nios txn#[protected] r. S 2782.45 failed ;while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.
Thanking you
Nupura saha