Citrus Payment Solutions Complaints & Reviews

Dear sir/madam
I was doing registration on dled. Nios.ac.in on dated 07/11/2017. After making successful payment of rs.4553.1 from sbi debit card it did not get upate and was showing 'payment not made'. Payment of rs.4553.1 details - sbi debit card 478xx9260 pos 80000580 at nios citrus txn#[protected]. Again same day as payment was due i made another payment through sbi credit card. And it came out successful. And i got my id card and all. These are all my details.
Name-tanaya das
Enrol no.- [protected]
Ref no - d[protected]
Udise - [protected]
Phone-[protected]
As you can understand i have made two payments against one registration. Kindly take initial steps in order to refund my first registration fee of rs.4553.10 i

With due respect i want to say that i have made the payment twice for the candidate reference n. O d[protected] named s. Rebecca suganthi on 07/11/2017.
One payment through axis bank: internet banking

Other payment through citi bank - credit card.

Details given in attachment. Kindly refund any one of the amount

Thanking you
Yours faithfully
Sudhakar

Dear sir

With refence to nios admission; i am very sorry to inform you that during credit/debits card payment my transaction through master card dated.[protected] r. S 4553.10 failed ;while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.

Therefore i request you to return the amount of failed transaction. I will be thankful for you.
Please find below the forwarded message from my bank.
—
Dear sir,
We are in receipt of your complaint number are on verification of transaction details, it is found that the transaction was processed at in an online environment. The transaction was processed with a secured password by the cardholder. As per visa card regulations, for transactions processed in an online environment, in case of a dispute, it has to be first taken up with the concerned merchant by the cardholder directly for resolution. As such, we request you to kindly take up the dispute with the merchant directly.
If the merchant fails to resolve your dispute within a reasonable time, you would have to then lodge a fresh complaint through our branch. While lodging the complaint as a proof of efforts to resolve the dispute with the merchant, you must submit the documentary evidence for the correspondence exchanged with the merchant. We shall then take up the same with the concerned acquiring bank of the merchant with the documents provided by you for resolution.

Complaint number 108046/17
Tran. Date. Complaint07/11/17
Amount 4553.1
Tran amount 4553.1
Merchant name mcccitruspay nios mumbai
In 8220

We shall be treating the present complaint as closed.

In case the dispute is not settled by the merchant and you chose to address the same through the bank, along with supporting documents, we shall be registering a fresh complaint and initiate necessary action from our end.
Yours faithfully
Branch manager

I made payment of Rs.5059 on 18.11.2017 through SBI visa Card459XX2711 on POS NIOS1136045 at CITRUSPAY NIOS txn#[protected] but status shown on Application -"-Paynot not made" Kindly help . I made this payment to National Instiute of Open Schooling for Course -D.EI.Ed Bridge course for Bed in service Primary (class I-V) teachers. My mobile No.[protected] and UDISE code.[protected]. Payment made to NIOS through CITRUSpay through SBI Debit card on 18.11.2017 at 10.30 PMnight

Dear sir/mam

I sent amount rs 5000/- on dt. 14.11.2017 12:19 pm with txn id:- bb21ef9b23a245e5b43d74d0f9d45130 from my citrus wallet to my bank account was successfully but this amount not show into my bank account on dt. 14.11.2017 till now so please sent my amount 5000/- to my bank account as soon as possible. I will be attachment file in your inbox.

With regards

Raju kashyap
Haridwar uttarakhand
Mob. [protected]

Dear sir,

Yesterday i e on[protected], i have tried to recharge my airtel mobile no [protected]. Through axis bank. My amount has debited 349/- and 448/- (797/-) from my account [protected].

After on wards i have tried 448/- and 448/- (896) through my another account [protected].

The 4 amounts had debited but recharge not happen.

I wants to recharge my airtel through retail out let. Please re back my amounts immediately.
Thank you.

Dear sir
With due respect i want to say that i have made the payment twice for to candidates reference no b[protected] named banumathi
Because first time when i made payment on 11.11.2017 to ecom:[protected]citruspay nios mumbai in:my balance was debited but my payment was not completed, after that i wait for 3 days but still then my payment was not made then i made payment again on 20.11.2017 for this candidate then it was completed.
Therefore i request you to refund the extra balance that was debited first time.
A/c no. [protected] ifcs code – ciub0000050

Account holder name : dinesh
I will be grateful to you for ever.
Thank you.

Respected sir,

I have made payment of rs.4500.00 for admission deled prograame on 01/11/2017 vide transaction reference no. Igachgqzu4 against deled admission reference no. D[protected] of sayedur rahman, but the status was shown as 'payment not made' may be due to some technical error.

Therefore, i made another payment on 02/11/2017 vide transaction ref. No. Igachmmsj4 for the same candidate. Thus admission confirmed.

As such, i would like request your honour kindly to arrange for refund of the amount made on 01/11/2017 to the account no.[protected] of manoj kr medhi, from where amount was debited both the times.

Hope you would kind enough to grant my prayer.

Yours faithfully,

M k medhi

Dear sir
Mene mlsu 2nd year ke liye trancation kiya but ye trancation failed ho gya but amount account se deduct ho gya aisa 2 bar hua sir.
Trancation detail-
Refernce no-[protected]igacjiqqf8
2nd refernce no.-[protected]igacjiroz3
Ye dono trancation failed hue orr amount deduct hua account se.
Please return my token money.
And university don`t take any action.

Dear sir,
Mai 21/08/2017 ko bihar police ki online form apply ki thi jiska payment maine pnb banking se ki thi or payment kat gaya magar registration nhi hua tha. Maine bank me bhi complain kiya magar waha se message aya hai ki mera account se balance kat gya tha or bihar police ke pass chala gaya tha. So apse niwedan hai ki meri payment ko jald se jald wapas kr se
Transected to ecom[protected]
Date - 21/08/2017
Mob. No. - [protected]
Email id - [protected]@gmail.com
Bank name - punjab national bank
A/c holder - sumit kumar yadav
Account no. - [protected]
Ifsc code - punb0612000

Hi lumitha cutinha here, i did a transaction of rs.895 on 5th november 2017 to reena castelino, money got deducted from my account but in citrus app the transaction is still showing as pending. Even she didn't get money to her account which i transferred.in her account also it is showing as pending.
So can please help me in this problem. My contact number is [protected].

Transaction i'd is: 1d489fa9538642dfa1c0d0063fd908b7

Ixio has deposited rs.444 to my citrus wallet under reference number
13223787 through my mobile number [protected] for air ticket purchased.

I withdrew this amount from citrus wallet on[protected] and got confirmation message that the amount will be credited in two days into my bank account.

But the above amount is not yet credited into my bank account ending with 7475, though 9 days have already passed. Please look into this and have it credited in my bank account.

Thanks

I have loaded my citrus wallet with 2000rs. I received confirmation from both citrus and and the bank. However when i checked to see the balance in wallet. Its not showing up. No response from customer care. I have the email from citrus stating that the money is credited to the wallet and balance amount is 2000. However checked the wallet using app its still not showing up. Tried transaction and it says wallet does not have money.

I have made a transaction today[protected] to withdraw money from my citrus wallet to my account. I see the transaction successful on my mobile app but my money is not credited in my account. Please help me as soon as possible. I need the money very urgent. When i add money to the wallet, the transaction happened and reflected in seconds but when it is the other way round, why does it take this much time. It's been a long time since my money did not get credited. Please credit the money in my account as soon as possible.

Transaction id: ff31f71edbbb460891e5881ca5f62fd1

I complained about the above info at [protected]@payu.in and i have been assigned the below ticket number

Ticket number: 01556157

Sir
I have made the payment for d el ed course on 25th september, but my payment status is"payment not made" till now and deducted the amount (4553.10) from my sbi account. Pos[protected] & trancation no.[protected]
Please help me i am very helpless now because i have no to another payment, please... Help me...

Reference no d[protected]
School udise no [protected]
Enrolment no
Name geeta singh
Father's name ram janam singh
Mother's name raj muni devi
Application status payment not made
My contact no[protected] & [protected]@gmail.com

Hi team,

I withdrawl inr 3000 in my bank account on 09/10/17 & on 11/1017 i received text meessage on my phone stating "your withdrawl request for inr 3000 has been processed to your hdfc bank a/c. But still i didnt get any amount in my account. Please look into this & resolve asap

Email id: [protected]@gmail.com
Mob no [protected]

I have a citrus pay account with mobile number [protected] and i have made a withdrawl of 3500 from citrus pay wallet to my sbi account on 4th nov. But the money has not been crdeited to my sbi account still now. The withdrawl status is unknown and there is no customer care representative to talk to and contact us section is a waste of time as i got no response for around 10-15 mail requests i have made. I have many commitments and need money. Pls look into it and do helpful

Dear sir,
With refence to nios d. El. Ed. Corse admission reference no. D[protected]; i am very sorry to inform you that during net banking payment my transaction through yes bank dated. 07/11/2017; 11:03:06; ref cheque no: 28173; net txn: citrus [protected]; 4535.40 failed ; while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.

I made transaction on 7 nov of 5001 rs to my account, that time your system shows transaction is successful but after 3 days i can't get money to my account, please resolve this issue, i made complain about it and my ticket number is 01541112 & 01541113 & 01544075. This is the first & last time i'm using citrus wallet
My email is : bhardwaj. [protected]@gmail.com
My mobile number : [protected]

Anuradha bhatta, mundamal dist cuttack, odisha pin - 754025 on 28th sept, 2017 was applying for nios ct for in-service, by registratipm with my mail id “[protected]@gmail.com” and phone no – [protected]. Paid amount of 4510/- also paid with bank reference no. Ch67907632 from account no. Is [protected]. But it got failure. Please returned my money. We compline at bank told it is ok from our side. You contact to your getway citrus or organization nios. So please help me. I am so poor.
Please take a necessary action and solve our problem.