Citrus Payment Solutions Complaints & Reviews

Good morning
Sir,

Sir we are working in rainbow primary school. Moula-ali. Hyderabad. We register teacher training program in nios on 6/11/2017 name of the teacher is pravalika laxmi with sbi debit card ending 5274. Amount 4553.10/- on pos [protected] at citruspay nios txn no 742463. This are the 1st teacher details...
M. Sirisha with sbi debit card ending with 4893. Amount 4553.1/- on pos nios1136045 at citruspay nios and txn no 464636..

School udise code [protected]

Hi i made a citrus account and added rs. 4042 in wallet for some payment as i wasnt able to do it through the wallet i request to transfer money to the bank. Following are the details-
Citrus cash
4th december 2017 | 10:12 am
Withdrawn | successful
Ref id : [protected]
Message : withdrawn to ifsc sbin0002875
They told me that the refund process will take 2 days but is till didnt get my refund

Dear sir/ madame

My name is manjit kaur i am the citizen of punjab amritsar i have filled the form of bridge course yesterday 30/11/2017 while doing my online fees the request fails and i tried thrice and after my third attempt my fees has debited three times my axis bank credit card and my card number is [protected] and my account number [protected] and my mobile number is [protected] and the payment which is debited is 10118 which i want to refund.

Kindly refund my valubale money i shall be thankful to you.

I have transferred rs.5000 from my wallet on 2/12/2017 to my savings account, it was mentioned that my account will be credited in next 2 days or 48 hours. But it is still not been done.

There is no response to the email not any customer care number gets connected to the person.

I have to make a payment which is overdue by now, who will bear the penalty for the same.

I think this is a serious issue with the wallet, you cannot play with someone's hard earned money.
I am humble requesting you to refund my money at the earliest.

—
Rgds
Rahul mishra
[protected]

I have two citrus account into my mobile..
1-[protected]
2-[protected]
From [protected] i transfer 3600 to my bank but did not credited into my account.. After query i came to know in a month 1 can send only 3000. So why they deduct the money from the wallet. So where is my money? Its not in my wallet nor into my bank account..
Txn no-41bd8c5df8384fe5a28fc7fdfed373db
They have not even contact number not they reply any such things... Please help to back my money


From [protected] i transfer 5000 to my bank but did not credited into my account.. After query i came to know in a month 1 can send only 3000. So why they deduct the money from the wallet. So where is my money? Its not in my wallet nor into my bank account..
Txn no-f62cf87eadc94bd3a7339ee4c4b3e69b
They have not even contact number not they reply any such things... Please help to back my money

Hi,

I had loaded cash worth ₹15000 into my wallet through a credit card and did multiple transfers to my bank account and even got the approval mails and messages from you guys.
After transferring the amounts i started going through your faq’s just to gain more knowledge about how you guys work and found out that i couldn’t transfer more than ₹3000 to my bank in calendar year.
I’ve transferred ₹15000 into my bank in 4 parts of -₹2000, ₹4000, ₹4000 and ₹5000.
I fail to understand that if the limit of transferring to the bank is just ₹3000 then why did the app let me transfer more.
I initiated the tranfer on the 2nd of october which was saturday.
I haven’t seen the transfers being credited maybe because it was done on a weekend and might take a day more or 2 but i want the amount to be transferred to my bank only. Consider this transfer to be like just a temporary one or the last one.
I don’t wish for it to be rolling back to my credit card.

Regards
Harshvardhan bisht

Sent you email ticekt id s[protected].[protected].[protected] [protected].[protected]. S[protected].

Registered mobile number[protected] registered email id manju*[protected]@gmail.com
There has been money transfere from wallet to bank two time but not recieve

Also there is lot of confusion between android and ios app

Attached screen shot of from 1 to 4 u can see of android icici bank account is linked and money was transfere on 28 decemeber from ios device where it asked to enter bank detail as the reason i entered icici bank detail and did a transaction but money is not recieve

Whereas there where lot of transaction done which are not being shown android device

Attached screnshot from 11 18 are ios deivces you can in attached screen on 25 there was money trasnfered from wallet to bank hdfc money is not recieved in bank yet

You can see the attached screen shot 14 18 of respective bank

Also there is no way to contact you people no contact number nothing how do we even reach you

Just get my money back either put it in bank or put back in wallet

This to much very bad service

14 hdfc

18 icici

Hope to get reply from you people asap

Company: citruspay
Date: 29/11/2017
Time: 8:37 pm
Payment from: debit card using citruspay
Card: visa debit card
Payment to: nios (National institute of open schooling)
Website used: www.nios.ac.in
Reason: d. El. Ed bridge course for teachers
Amount deducted: rs.5059
Payment status : payment not made
Request: kindly refund my amount as soon as possible

I have to make a payment of my college fees o[censored]niversity of kota, kota on 29th of nov., 2017. While doing the txn thorough citrus payment gateway rs 2460/- deducted from my account but trancation is not done at the same time. I have provided the txn no. Which is showing in my account statement which is showing that amount was deducted but transition is still pending. The txn no. Is citrus [protected]-43243. I have also attached a photo of my statement with this complain.

Requesting you to kindly refund that particular txn amount back in my account.

Nikhil kumar jain
[protected]

Amount deducted from bank but failed bill payment with airtel.
Dear, i have made airtel online prepaid bill payment on 01 december 2017 amount got deducted from hdfc bank. Payment successfully. Money deducted from my hdfc bank. But from airtel side they said money not reached them. And the transaction has failed. I have not received any refund to my bank after that. Details are mentioned below: bank : hdfc narration: [protected]-citrusairtel ref no. :[protected] dated: 01 dec 2017 amount : rs.448.00 transaction failure from airtel :

Kindly look on to the issue and resolve it asap.

Regards,
Ar salapu

Hi my name is vaibhav. I have 2 citrus accounts and i have transfered 1500 each from both my citrus account wallets to my icici bank account on 22november 2017, 3.07pm and today is 30novembr yet i have not recieved my money and transaction status they are show is succesfull.
Neither i am able to raise a query through their citruspay app neither they are replying on email
Attached the screenshots with transaction ids
I request you to help me on this and get it sorted bcos 3000rs is not a small amount

Thank you

Sir/mam,

I made the payment of delhi university sol b. A political science (Hons) 2nd year form fees on 29th november 2017 of amount rs 3065.55 through ubi citruspay. After few second screen was blanked and my fee receipt was not generated but my payment was debited from my sister's account, due to an error i mistakenly paid twice.
I contacted to du sol branch with my registration no. They said that your 1st payment is confirmed (Which is ctx[protected]. But, second which was mistakenly done is in pending at ubi-citrus merchand bank. So, i want to know status of my money which is pending and when i will get back my money?
So, you are requested to credit back my money on my bank account.

Name= roshni
Transaction id= ctx[protected]Pending)
Amount pending= 3065.55
Date = 29/november/2017

Hi

Today i made for my mom's teacher bridge course that is of 6 month.

I made the payment from your citrus pay server.

Payment is deducted from my bank account that is ₹5059 respectively but your site says payment not made even after successful payment.

You can check the screenshot attached in the mail which shows the transaction number of the payment also.
Please help me out.

User for whom the payment is made is sunita saini.
Email id - [protected]@gmail.com

Payment txn number is 101099

Please give a resolution to my payment issue.

Thanks.

I order an helmet from spartanprogear.com on 27/11/2017 and the page went to cirtrus pay and then payment of ₹6250 deducted from my account. But the order for helmet didn't successful. And i contact spartanprogear but they said they didn't get any order or payment. Please refund my money as soon as possible. It's urgent.
Citrus order id ctx[protected].

Thank you.

Anas jamil,
Kerala
[protected]

आदरणीय श्री मान / श्री मति
मेरा खाता संख्या [protected] है मेरा खाता एस बी आई बैंक में है. मैंने दिनांक - 27.11.2017 को एन आई ओ एस संस्था में D.El.Edbr(PDPET) कोर्स के लिए प्रवेश लेना था. इस कोर्स में प्रवेश हेतु 5000 /- पांच हजार रुपये मात्र शुल्क तय है. इसका भुगतान एटीएम के द्वारा ही किया जाना तय किया गया है. दिनांक - 27.11.2017 को मैंने 5000/- पांच हजार रूपये मात्र शुल्क का भुगतान करने के लिए मेरे एटीएम का उपयोग किया था. जिसमे ट्रांसफर शुल्क समेत 5059/- पांच हजार उन्सठ रूपये मात्र का भुगतान मेरे एटीएम के द्वारा किया गया. राशि कटोती का सन्देश मेरे मोबाइल पर प्राप्त हुआ. लेकीन जब मेने प्रवेश स्थति का पता लगाया तो उस पर मेने पाया की "भुगतान नहीं बना" का सन्देश प्राप्त हो रहा है. इस सन्देश के कारण मेने मेरे खाता की पुनः जाँच की तो पाया की मेरे खाते से पैसो की कटोती हो चुकी थी. मेने एकबार पुनः एन आई ओ एस पोर्टल पर प्रवेश की जानकारी का पता लगाया तो पाया की अभी भी "भुगतान नहीं बना" सन्देश दिखाई दे रहा है. शुल्क भुगतान नहीं होने के कारण अभी तक D.El.Edbr(PDPET) कोर्स में मेरा प्रवेश नहीं हो पाया है.
अतः श्री मान/श्री मति से अनुरोध है की मेरे खाते से कटोती की गयी राशि को मेरे खाते में पुनः जमा करावे जिससे में एन आई ओ एस को शुल्क का भुगतान कर कोर्स के लिए प्रवेश ले सकू.
मेरा ट्रांस्जेकसन नंबर - 699547

I was trying to add money in my another account through link i received in my inbox
(Dear maddi reddy, go to http://t.payu.in/1qOMf9 to deposit money and complete the account opening process)
Automatically it took me to citrus payment solutions page and opted to debit sum of 500 rupees from my sbi account.

Transaction no: igacktace8
Please do the needful

Hi team,

My name is siraj murad uddin my registered mobile number is [protected]

I made an upi transation of rs 5000 on 20 nov and the transaction failed.

But, this amount of 5000 got deducted from my account and was never credited to beneficiary account.

I request you to please check and assist me in this regards and refund the amount to my bank account.

I have also added an screenshot regarding the same at the bottom of the mail please refer the same.

Dear sir,

I have use citrus wallet money transfer on 21.11.2017. The transaction amount is rs.2500 & rs.2400. Citrus wallet money withdrawal was successfully. But still not received the money in my account. I need this money very urgent.
Amount rs.2400 transaction id and ref id is txn id:ctx[protected] ref id;2375669
Rs.2500 txn id:ctx[protected] ref id:2375656

Txn date 21.11.2017 time 9:11 am
My mob number :[protected]
Mail id: mani. [protected]@gmail.com

Sir
I have made the payment for d el ed course on 2011/2017, but my payment status is"payment not made" till now and deducted the amount (5059.00) from my yesbank account.
Please help me i am very helpless now because i have no to another payment, please... Help me...

20/11/2017, 13:24:28, 20/11/2017, ref. No[protected]

Pca:[protected]:nios1136045:citruspay nios nios1136045 debit amount - 5, 059.00.

B. Ed. Teachers teaching in primary class (I-v)

Email - [protected]@gmail.com
M - [protected]

Amit tyagi

Hello sir good evening,
sir maine aaj ek rajasthan universityki fee ka payment kiya tha citrus payment gatway se so trxn, failed ki wajah se payment nahi huaa or bank se amount bhi debit ho gaya hai. So pls sir mujhe trnx amount refund kre jaldi fee payment ki date nikalne wali hai.


Trxn amount 1580

transaction no. Is : citrus pa/[protected]/[protected]/b.Com

thank you