Citrus Payment Solutions Complaints & Reviews

Dear sir,

Few minutes back I received a call from three numbers, [protected], [protected], [protected] claiming that they are representatives of citrus payment solutions. They have used abusive words during the conversation and also asked me share my bank details which is a punishable offence. I would like you to please take strict actions against those frauds.

Dear Sir,

I, Ria Choudhury, recharged my DMRC Smart card of amount Rs 500 yesterday at 2:55 pm bearing TXN Id : CTX[protected]. Though the payment was successful but as i tried for top up in AVM machine, it was not working. The DMRC professional guided me to contact the citrus wallet as they did not recieve any amount. Either fix my problem or return the amount please.

Ria Choudhury
[protected]

I tried to book flight ticket through online net banking. Accordingly amount deducted from bank but no confirmation received from citrus payment solutions or airlines. Please let me know the status or kindly refund the amount. Please find below the transaction details from bank (Federal Bank)
Transaction Date:
[protected]
Amount Type:
Dr.
Amount:
INR 4, 003.00
Nature Of Transaction:
FN/SHP/[protected]/goai[protected]

Dear team,

Txn date value date ref cheque no description debit amount credit amount running balance 19/06/2017 07:30:22 19/06/[protected] net txn: citrus [protected] rs-2, 024.350.00

Kindly check and revert asap i have submitted october exam fee 19th junei have done the payment. But i have not received any conformation mail or message regarding submitted exam fee

I was making a payment for du pg admission form through vijaya bank. The payment was completed by the bank but when i got redirected to the citrus payment gateway, it said that the payment had failed. However, my account got debited with ₹500. The transaction id given by the bank is 15885328 and the reference id is 18226889.
Please rectify quickly because tomorrow is the last day to submit the form.

Hello sir, i've paid 2259 rs for hathway broadband hyderabad, payment via citrus pay at 22nd may 2017, but payment successful done, money debited from my credit card, but payment files at redirect to hathaway

When i call to customer care of hathway, hyderabad, they said with in 15 days money will refund to credit card, till now i didn't get any refund amount, when i call to kotak bank they said amount is climed by citrus hathway marchent, and please raise a duspuit,

Please try to solve this issue and send my money back

My hathway id is 1570153

Recharged my mobile no [protected] for 349 rs/- through myairtel app on 16 june 2016 amount got deducted from my icici account but recharge is unsuccessful. I have contacted airtel people they asked me to check with third party gateway people.
Dear customer,
Thank you for banking with icici bank.
You have made an online payment of inr 349.0 with transaction id [protected] towards payee citrus payment solution from your account xxxxxxxx8104 on jun, 16, 2017 at 12:49 hours.

Cyber receipt date:16/06/2017 12:29:03 pm


_

Transaction details
_

Account number : [protected]
Transaction date : 15/06/2017
Transaction amount : (Inr) 16, 759.00
Transaction type : dr
Transaction description : epay/to:citrus payment so/63301575/airti
Airticket from goair was not booked, goair sent message of transaction failure on 16/06/2017, time 0.03, stating pnr cancelled

On 4th june @15:30 i made payment of rs 511.45 towards fee for nios senior secondary examination in october 2017. I had used sbi net banking option. Transaction reference number received by me from sbi for the payment is igabkmhgp6. Details submitted on nios portal for this payment were as under:
Student's name: alok bhatt
Enrollment no.:[protected]
Aadhaar no.[protected]
Subjects for which fees paid: mathematics (311), accountancy (320)
I need confirmation that amount of rs. 511.45 is received by nios. Also i need payment receipt so that i can take up the matter further with nios.

Hi,
I made an attempt to pay my property tax to an amount of rs.1, 322/ to coimbatore city muncipal corportion (Ccmc) on 31/05/2017 through state bank of india visa credit card. But the transaction failed due to some technical issues. However, my account with state bank credit card is debited. I have not yet received my refund from you, though i have waited for 13 days. Please look into the matter and refund my money.

Thank you

Yours sincerely

K angamuthu
13/06/2017

I did not do any transaction please let me know who has done this transaction i need to customer information. Otherwise i am goin to put a case against you.

I have received below msg from my account.

Sunila rauto ([protected]) amountinr 762.77transaction typecredit
Transaction date08 jun '17transaction descriptioniconn ref/[protected]/citrus/dt.[protected]

I, asha ramraj-sookdeo have been trying to make payments to nithyanandeshwar devastham trust using my scotiabank visa platinum card, from trinidad and tobago and citrus is not accepting the payment. I have called scotiabank and there is no attempt to deduct any funds from the card, and no payments has been declined. You all do not even have trinidad and tobago as an option for me to select underneath.

Dear sir / madam,
I havd done mobile recharge amount of rs. 123/- on mobile no [protected] dt 21.05.2017 but till date yoy not refunded rs. 123/- to my saving account no. [protected] sbi nashik. Refe. No. [protected]igabipaom5.
Name sharad sadashiv kasar.
Kindly consider urgently & refund me the amount in my savings account as mention above.
Regards, kasar s. S.

Dear sir,

Transaction details

Reference id[protected]
Transaction typebill payments/shopping mall
Debit account[protected]
Transaction date (Dd/mm/yyyy) 31/05/2017
Transaction amountinr 200.00
Remarkspeyment[protected]airtel basl bangalore tm
Transaction statussuccess
Beneficiary/biller citrus payment solution
Back
But
Transaction no:[protected]
31 may 2017
Order amount - rs. 200
Order not placed, amount not refunded
Please check

Tracking id: oqtc7l
27 apr, 2017 11:30 pm
Order amount - rs. 249 by box 8
Order not placed, amount not yet refunded

Transaction ref no. Igabkcpqg8
1 june, 2017 11.33pm
Order amount - rs. 154
Order not placed, amount not refunded

This is so very frustrating that payment banks are not refunding money in the respective bank accounts. I want both my refunds asap and a person who would contact me tomorrow regarding apologies and refund details.

Mail - [protected]@gmail.com

I'm herewith state that on 23/05/2017 I was made payment of sum RS. 5111.50 but failed to complete the online ignou new form submission. Here said amount is deducted but admission site is still ask to pay online.

PERSONAL DETAILS:
Control No. is[protected] and Program: PGDDM

Enclosed Bank Statement:
Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.
It has been observed that, the transaction id IGABIVZBX8 is successful and processed to your merchant. For more details kindly contact your merchant.

Therefore sir, kindly look into the matter as soon as possible for which I shall get admission.

Thanks and regards

Sijum yudik

On 18-05-17, i paid property tax of rs. 3098/- to nashik municipal corpn. From my pnb account # [protected] throgh gateway "citrus payment solution" the amt was debited but tax receipt of nasik mun. Corpn. Shows payment receipt of rs. 3/- [rs. Three only]. Above transaction debit is under ref. Citrus pa/[protected] /[protected] / nis. Dated 18-05-17. I've lodged 3/4 complaint - no response yet

Hello sir this is harsh maheta and i have submitte the CET online form and when i submit to net banking of AXIS i got a message in which it was written that your amount has been deducted but still i am not getting the receipt of that and my amount has deducted so kindly please take any action on that and refund my amount back.
Even i dont get the transaction ID so please take any action on that.
Amount is 1557 Rs.

Md nematullah tamanna
May 16 (2 days ago)

To care, via.com, axis
Sir/madam,
Please go through the reply given by axis bank... Freecharge and via.com.

I booked only one ticket on 28.02.17 of rs 1924.
First transaction was failed due to connection still rs 1924 was deducted from my account, so i subsequently again booked the ticked.

Now you guys please stop harassing me and decide who has to refund my rs 1924.

Two facts to be considered —
1. Rs 1924 was deducted twice from my account.
2. But only one ticket was booked.

Here all three concerned party correspondence is available.

Please check at your end and reply back

From:
Date: tue, may 16, 2017 at 4:45 pm
Subject: re: undeliverable: re: ticket # 1357197 - fwd: fw: re: ticket []
To: strong. [protected]@gmail.com

Dear nematullah,
With reference to your service request number 30404722 regarding refund amount, i would like to inform you that, there are 2 transactions done for the amount rs. 1924.

One is done through ccavenue on[protected] of inr 1, 924.00 and the other is done through citrus payment solutions pvt ltd on[protected] of inr 1, 924.00.

As per the confirmation received by the biller, the enclosed transaction has been successfully updated with them, hence no refund is applicable.

I request you to coordinate with biller and provide us with the reference mail, which you had interacted with the biller, where they disowned for the receipt of the payment, so that we will take up with our payment aggregate and revert to you accordingly.

In case you have any other queries you can visit us at www.axisbank.com/support or you may visit the link to call us from your country of residence - http://www.axisbank.com/nri/speed-banking/phone-banking/phone-banking.aspx

Best regards,
G bhargavi
Customer support

Sir,
I have paid Rs. 438.00 of West Bengal State Electricity Distribution Company Limited electricity bill (consumer id[protected] through Bank of India Debit Card on 12.04.2016 on 07.04 PM. The payment has made success and Amount Rs.441.76 is debited from my account. But submission of Payment receipt not generate. And now WBSEDCL is not taking my bill, and they told to get a receipt of that payment, now I login to citrus pay account, and it shows that the TXN Id: CTX[protected] is failed, and the amount is not credited in my account. So, kindly please refund the Rs.441.76 in my account as soon as possible.
Thanking
From:
Chandan Singha
S/o- Harikanta singha