Dear sirs/madam,
I had made payment for nios - d. El. Ed teacher course using internet banking (Sbi). ₹4511 were deducted from my bank account but still my payment status shows "payment not made".
Moreover after payment i was redirected to the page of nios stating very unusual thing - "your transaction could not be accepted due to following reason-transaction successful".
But still my payment status shows payment not made.
Nios ref. Id - d[protected]
Transaction ref. No. Igabwucyx7
Transaction date and time :[protected] at 12:55 pm
Pls. Solve the problem by either reverse back the amount or made the payment status 'successful'.
Regards,
D. B. Lynser
Kyrphei, east khasi hills
Meghalaya,
Contact no. [protected]
Oct 7, 2017
Complaint marked as Resolved
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2017
Citrus Payment Solutions Customer Care's response Hi,
We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team