Citrus Payment Solutions Complaints & Reviews

Address: 756001

Sir,
I Shiba Shankar Mohanty paid ₹ 800/- through SBI NetBanking on date 21April . Bank says successful transaction but RIE CEE says to pay again. .. PLEASE SOLVE this issue to raise your company reputation... Information provided below:
MOBILE-[protected]
Email - [protected]@gmail.com
BANK - SBI BALASORE
TRANSACTION ID-[protected]IGABECIXH3

May 22, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Citrus Payment Solutions Customer Care's response Hi Shiba,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 764002

Dear sir,
I have made a payment of rs.800/- to rie, cee towards exam fees. Regret to say that at the time of ending payment no receipt generated. The citrus site was shown error. But rs.800/- has deducted from my bank account vide transaction id : "igabdxyjt" dtd.19.04.2017

" therefore, i request you to please guide me in this regard that how i get the payment receipt or kindly send me the payment receipt to my mail : [protected]@gmail.com.
Your early response is awaited.

Regards

May 25, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Citrus Payment Solutions Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 00812046. Revert to the same for any more help or support.

Regards,
Citrus Support Team

Apr 24, 2017

Updated by Sridharsahu Sir,
I have made a transaction with RIE through your payment gateway. But till today I am not able to get the payment receipt from your side. RIE confirm the following mail :-
"our transaction[protected] processed on[protected] for Rs.800.00 is a successful transaction. We would request you to kindly approach the merchant regarding the payment receipt."
Therefore, I request you to please provide me the payment receipt to my following mail.
[protected]@gmail.com
This is for your kind information and necessary action please.
Regards

Verified Support

Apr 24, 2017

Citrus Payment Solutions Customer Care's response Hi Sridharsahu,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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K

kevinyumnam

from Imphal, Manipur

Aug 20, 2017

Sir,
This is to inform you that I had made a payment of Rs 660/- for PGCET application fees (650 + 10 bank charges) on 30th May 2017, but unfortunately fee receipt was not generated. The bank reference number is [protected]. It would be highly appreciative if the receipt could be mailed to my e-mail i.e. [protected]@gmail.com as it is required for my college admission.
Your swift response is awaited.
Thank you.

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Address: Gorakhpur, Uttar Pradesh, 273007

Sir my name is Ashwani Kumar Gupta and when i make payment in Upbed 2017 entrance form registration no is[protected] on 8th april 017and when making payment through Sbi internate Banking then payment is successfully done amunt is deducted from my account but after that i again open the check fee status then your portal again show the option to make a payment but it is already deducted from my account .
since my registration fee is not paid and the last date of fee paid was 10 April 2017 so i again paid my fee to the same registration number.
finally at last on 12th April my fee was successful but i paid the fee twice for the same registration number.
So Please refund my second transaction amount in my bank account.
it is not done in my registration.
so please solve the problem.
Thanks

May 23, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Citrus Payment Solutions Customer Care's response Hi Aswani,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra

I tried to pay rs.800 through sbi net banking for bed entrance exam rie cee 2017.
"thank you for using state bank internet banking. Your transaction ref no igabdydzt3 for rs.800.0 on 19-apr-17 20:17"

(Reg) application no : [protected]
I am yet to receive confirmation or refund of fees. My application is yet to be processed. Please respond or do something.
[protected]@hotmail.com.

May 21, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Citrus Payment Solutions Customer Care's response Hi Pam,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 313324

During online apply for application form at http://www.ncert-cee.kar.nic.in/Login.aspx website application fee payment debited txn refrence no IGABDSSVR3 from state bank of bikaner and jaipur dausa and IGABDOXAP6 from state bank of bikaner and jaipur rajsamand amounting rs 400 for each txn. But the intimation from http://www.ncert-cee.kar.nic.in/ in payment section not confirmed. Pls rectify it ASAP.

May 23, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Citrus Payment Solutions Customer Care's response Hi Sumarat,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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On 17.04.2017, i tried to pay my airtel prepaid bill rs.100 (Mobile no-[protected]) online through airtel website. Transaction was unsuccessful but amount of rs.100 was fraudulently debited from my OBC bank account and not refunded till date. Details are as follows:
Airtel postpaid mobile number- [protected]
Transaction amount- rs.100
Transaction date- 17.04.2017
Transaction ref no-IB SHP/28952731/[protected]/CITRUS PA/airte351
Narration -FEB/28679320/Rech/airte3517040

May 23, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Citrus Payment Solutions Customer Care's response Hi Vineetha,

We would like to inform you that the Merchant Txn id -[protected] is not successful at our end. In case of any deduction, the same will be refunded to you within 3 to 5 working days.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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S

Shikha Ahirwal

from Mumbai, Maharashtra

Apr 18, 2017

It's not present as a payment options, In any of the 10000 merchants it claims.poor guidance to use the money in wallet.there is no option of citrus wallet when we make payment through this Wallet.Either this is fraudulent or they have not explained it clearly

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Citrus Payment Solutions Customer Care's response, Apr 20, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

S

sai computer

from Noida, Uttar Pradesh

Apr 18, 2017

Yesturday i am paid a fees of b ed lucknow university amount 1002 but fees was not submited plz check transaction no100566 14CP[protected]

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Citrus Payment Solutions Customer Care's response, Apr 20, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

K

king 1

from Lucknow, Uttar Pradesh

Apr 18, 2017

Application no[protected]
Up Bed lucknow
Transaction date 09/04/2017
transaction no. Not
amount 551.58
I have a recived msz for 551.58 debited to your account but up bed does not show fee status sir please help me.
Email id. gautam.[protected]@gmail.com

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Citrus Payment Solutions Customer Care's response, Apr 20, 2017

Verified Support

Hi,

We would like to inform you that the TXN 513203549RF00868759 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Puri, Odisha, 752002

I pay CEE Bsc Bed entrance examination form fee 800 Rs through by my Indian Bank net banking[protected] time 11:44 pm . and payment debit my account but examination form fee not done and examination form again want fees. so please solve this problem soon and return my amount in my account soon.

thanks

regards
Arpita Priyadarshini patra
Bank name – INDIAN BANK (Grand Road Puri)
CEE BSC BED REGISTRATION NO- [protected]
CANDIDATE NAME-ARPITA PRIYADARSHINI PATRA

May 19, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Citrus Payment Solutions Customer Care's response Hi Amita,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Ajmer, Rajasthan, 305001

Website: GOOGLE

I pay CEE Bsc Bed entrance examination form fee 800 Rs through by my SBBJ net banking[protected] time 18:14 pm . and payment debit my account but examination form fee not done and examination form again want fees. so please solve this problem soon and return my amount in my account soon.

thanks

regards
Lakhan Pal Singh
Bank name - SBBJ (dargha bazar ajmer)
A/C - [protected]
Mob No- [protected], [protected]
CEE BSC BED REGISTRATION NO- [protected]
CANDIDATE NAME-GUNJAN SHARMA

May 18, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Citrus Payment Solutions Customer Care's response Hi Lucky,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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P

paduta

from Hyderabad, Telangana

Apr 18, 2017

Payment against above ref were made twice towards two wheeler MOTOR Insurance to ICIC Lomabard.
Amount is Rs 4242/- each time.
One amount is to be refunded and to be credited to my account.

Reply

Citrus Payment Solutions Customer Care's response, Apr 20, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

H

hariomtiwari

from Mumbai, Maharashtra

Apr 18, 2017

Apply for retotal through jiwaji univerisity application form after amount deducted in my account at 230/- rs by citrus pay but application status and received was not showing.My mail id hariom.[protected]@alembic.co.in. kindly give my apllication no. as soon as possible.

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Citrus Payment Solutions Customer Care's response, Apr 20, 2017

Verified Support

Hi Hariom,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Dear sir

I have booked 3 air e-ticket on 14/04/2017 at 00.32

At time of booking showing some error ' season is expired'. so i have return the home page. but after some time came one message in my mobile (payment has been debited by rs.13073 on[protected] time :00.37).

But any ticket booked confirmation sms didn't come from your side to my mobile or mail id.

So kindly return the payment as soon as possible

May 21, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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Address: 636004

Dear sir

I have booked 2 no's e ticket (arrs maltiplex - salem) tomorrow afternoon show (sear no: e9, e10).

At time of booking showing some error ' season is expired'. so i have return the home page. but after some time came one massage in my mobile (payment has been debited by rs.286 on[protected] time :10.41am).

But not come any ticket booked confirmation from your side to my mobile or mail id.

So kindly return the payment as soon as possible

May 15, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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1

1rk

from Meerut, Uttar Pradesh

Apr 18, 2017

I had paid my Ignou Semester fee on 3032017 .the Rs 5048 has been deducted from HDFC account but on Ignou website it shows that the fee has not been paid.
waiting for your reply

Req. return to payment rs.286 in my account - Comment #2706134 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Apr 21, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

R

rabiyarif

from Chakia, Bihar

Apr 18, 2017

I Have Paid the B.Ed Fees for Lucknow University 10 April 2017 by net banking on citrus payment solutions
Ref Number.IGABCPKGZ4
Fees Debited from my account 1009.60 but on Fees Status tag.There is no fees submitted showed.10 april 2017 is last date for submission for B.Ed.
My Money is lost but my submission of for is aborted

Reply

Citrus Payment Solutions Customer Care's response, Apr 21, 2017

Verified Support

Hi,

We would like to inform you that the TXN 512108425RF00917026 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Murshidabad, West Bengal, 742165

Website: onlineadmission.ignou.ac.in

Transaction id:[protected]
Enrollment no :[protected]
Date of applying :28/03/2017

While applying online tee form, amount of rs45049/- was deducted from my account but the form status is showing not submitted.

Kindly do the needful and confirm at the earliest; if i need to apply and pay again as the last date is nearing and whether the amount will be credited back.
Control number:172r371359

Plz fast

May 15, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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Website: ncert-cee.kar.nic.in

During the process of registration for ncert cee 2017, for a candidate a sum of rupees 800 was required to be paid.
The registration form was filed up and confirmed and the payment was to be made.
i used my sbi debit card to make payment online. The card details were authenticated and was redirected to SBI page for OTP.

The otp was confirmed and the amount was debited from the account but i was not redirected back to the confirmation page.

hence i was not complete the registration.

i request an immediate refund of the amount to my account.

photos of sbi card transactions and page errors are attached

+2 photos

May 15, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com.

Regards,
Citrus Support Team

Apr 17, 2017

Updated by Ebyalias Vellukattil Sir,
i mentioned that i was not provided a confirmation page with the citrus transaction id details after the payment. The page returned an error and ascreen shot is attached below.

The payment is successful at the bank side and the amount is debited from my account.

card no: 5211 xxx 4099

POS: 14CF[protected] at Citrusp*riemysore

txn#000087

The amount is received by the citrus payment, but the confirmation page was not provided.

i performed the transaction on 12/4/17,
still the registration is unsuccessful.

all the details of candidate is attached are attached along with the sbi card transaction and the error page.

Not even a sms or email was sent to me notifying whether the transaction was successful or not.

please track the transaction using the POS: and provide me the refund at the earliest.

Eby alias

mob:[protected]
email:[protected]@gmail.com

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E

Ebyalias Vellukattil

from Basavana Bagevadi, Karnataka

Apr 17, 2017

Sir,
i mentioned that i was not provided a confirmation page with the citrus transaction id details after the payment. The page returned an error and ascreen shot is attached below.

The payment is successful at the bank side and the amount is debited from my account.

card no: 5211 xxx 4099

POS: 14CF[protected] at Citrusp*riemysore

txn#000087

The amount is received by the citrus payment, but the confirmation page was not provided.

i performed the transaction on 12/4/17,
still the registration is unsuccessful.

all the details of candidate is attached are attached along with the sbi card transaction and the error page.

Not even a sms or email was sent to me notifying whether the transaction was successful or not.

please track the transaction using the POS: and provide me the refund at the earliest.

Eby alias

mob:[protected]
email:[protected]@gmail.com

Payment confirmation failure - Comment #2704531 - Image #0

Payment confirmation failure - Comment #2704531 - Image #1

Payment confirmation failure - Comment #2704531 - Image #2

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Sir, I have paid rupees 600 for IGNOU convocation on POS IGNOU1138613 at CITRUSPAY IGNOU txn#[protected]. PAyment of 604.2 was deducted from my SBI account on March 27 at 11.55 PM but in the IGNOU portal it showed that the transaction has been failed. On contacting the IGNOU authorities they said that no payment has been received by the other party. Please resolve the issue.

May 15, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Citrus Payment Solutions Customer Care's response Dear Amrit,

We wish to inform you that in order to know the status of your application we request you to contact IGNOU after 2 working days. You may also check the status of your application on the below mentioned link.
https://exam.ignou.ac.in/search.asp
Please find below contact details.

Executive Assistant at e-mail address: [protected]@ignou.ac.in Phone Number[protected]
In case any problem still persists, please write at Email to [protected]@ignou.ac.in

Thanks and Regards,
Citrus Support Team

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Address: Lucknow, Uttar Pradesh, 243724

Website: upbed.nic.in

Dear sir/madam i performed 3 transaction on date[protected] through your payment gateway citruspay but amount are not recived by upbed.com lucknow
and there is no comlition for my application for b ed
so i request u please check the details and give solution for my problem
thanks

details

Txn date[protected]
txn no-[protected]igabcowo18 amount Rs-556.90
txn no-[protected]IGABCOXGD9 amount Rs-556.90
txn no-[protected]IGABCPAUN3 AMOUNT-1006.90

May 15, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the said TXNs are successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Guna, Madhya Pradesh, 473001

Sir, my bill was paid from the date on[protected], but payment not succesfull recipet and mp online sites pay eletrice bill pay and not confirm my traction my payment status corporation bank and message succesfull of which the payment amount was 715 rupees, with reference no: [protected] 9 582, and this payment has failed because it is joining the bill, so from sir regarding the payment, check the amount and send recipet

May 12, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Citrus Payment Solutions Customer Care's response Hi Neeraj,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Bangalore, Karnataka, 560028

Website: Citrus Pay payment services gateway through ACT Broadband

I was paying online ACT broadband bill which took me to citrus pay payment gateway. I put in the details and clicked for payment. After clicking I noticed that a small slide button just above the payment button which is green by default. This button has a label on its left which says "save card details".

CTIRUS PAY ILLEGALLY AND SNEAKILY IS COLLECTING CARD INFORMATION FOR ITS DATABASE. THIS OPTION SHOULD BE SET TO OFF BY DEFAULT. I WANT MY CARD DETAILS REMOVED BY CITRUS PAY BECAUSE THEY DO NOT HAVE PERMISSION AND THEY HAVE NO RIGHT TO COLLECT THIS BY DEFAULT. I DO NOT CARE FOR THEIR ASSURANCE OF 100% SECURE ASSURANCE. THE FACT THAT THEY COLLECT IT IN THIS SNEAKY WAY MEANS THAT THEIR ASSURANCES ARE MISPLACED.
REMOVE MY CARD DETAILS PLEASE AND LET THE CONSUMER DECIDE!!!

May 20, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Citrus Payment Solutions Customer Care's response Hi nvishwesh,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Chennai, Tamil Nadu, 600044

Website: air tel

I have used citrus pay to recharge my airtel no [protected]for 110rupees through net banking. On 11/04/2017. At 9.39 amthe amount has been debited from my account but i get transaction incomplete page and i am not recharged with particular amount. The ref no[protected] and citrus [protected]/ airt [protected]please check it immediately and do the needful. If the transaction is incomplete refund the money, if the transaction has hapenned recharge should be done.

May 12, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the Merchant Txn ids -[protected] is not successful at our end. In case of any deduction the same will be refunded to your respective account within 3 to 5 working days.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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Address: Lucknow, Uttar Pradesh, 226007

Website: upbed.nic.in

Dear sir,

I have mad two payment for up bed form worth rs 1000 + 1000 through debit card.

Transaction details
1. Pos - 14cp[protected] at cpy*citruspay txn#[protected]Not updated)
2. Pos - 14cp[protected] at cpy* citruspay txn#[protected]Not updated)

Both payment are debited to my account and neither updated and nor credited to my a/c.

Transaction date - 10/04/2017
Application no.[protected]
Please help us

I hope, i will get best response from yours

Thanks

Sandeep kumar

Apr 11, 2017

Complaint marked as Resolved

PAYMENT MODE - DEBIT CARD BANK - STATE BANK OF INDIA AMOUNT - 1000+1000 email id - [email protected] mobile no. - 9936252876, 8576898356

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Citrus Payment Solutions Customer Care's response Hi Vindeep,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Apr 11, 2017

Updated by vindeep2825 PAYMENT MODE - DEBIT CARD
BANK - STATE BANK OF INDIA
AMOUNT - 1000+1000
email id - [protected]@gmail.com
mobile no. - [protected], [protected]

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R

Ravina Kashwani

from Kanpur, Uttar Pradesh

Apr 17, 2017

Sir,
I have made one payment for UP BED form worth Rs 1000 through debit card.
Transaction details
1.POS 14CP[protected] at CPY*Citruspay #100427.
This payment is debited to my account and neither updated and nor credited to my ac.
Transaction date=10/04/17
Application no.=[protected]
Please help me
I hope i will get best response from yours.
Thanks,
Ravina kashwani

Reply

Citrus Payment Solutions Customer Care's response, Apr 17, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

R

Ravina Kashwani

from Kanpur, Uttar Pradesh

Apr 20, 2017

[protected]@gmail.com
[protected]

Reply

R

Ravina Kashwani

from Kanpur, Uttar Pradesh

Apr 20, 2017

Payment mode =debit card
Bank=state bank of india
Amount=1002
Email id=[protected]@gmail.
Mobile number=[protected]

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Address: Auraiya, Uttar Pradesh, 206244

Website: upbed.nic.in

Dear Sir,

I have mad two payment for UP BED form worth rs 556.90

Ref. No. [protected]IGABCQDXO4
Ref. No. [protected]IGABCGJIJ9

Both the amount are not updated and nether I got them Back

Request you to do the needful as today is the last day of the form I am repaying the amount hope my amount will be credited in to my account...

May 12, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Citrus Payment Solutions Customer Care's response Hi Arun,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used forprocessing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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S

sk07

from Kanpur, Uttar Pradesh

Apr 12, 2017

Sir
I have payment for UP BED form worth rs 556.90
Ref. No. IGABCQGEJ0 time 19:41
Registration[protected]

The amount are not updated and nether I got them Back
Request you to do the needful as today is the last day of the form I am repaying the amount hope my amount will be credited in to my account...

JEE UP BEd 2017 Lucknow University Entrance Examination fee - Comment #2701616 - Image #0

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Citrus Payment Solutions Customer Care's response, Apr 13, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Bijnor, Uttar Pradesh, 246731

I paid two time one time bank of Baroda debit card and again by net banking of state bank of India..please refund my this amount in my bank account... Please. I paid 552.00 from bank of Baroda Najibabad branch account and again I paid from state bank of India branch Kiratpur district bijnor...but can't received confirmation of the payment and I don't submitted my farm of registration number[protected] o[censored]p bed..please check sir and refund the amount back in my bank account as soon as possible...
Thanks
Divendra singh

May 12, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Citrus Payment Solutions Customer Care's response Hi Divendra,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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A

Abhsihek Rai

from Noida, Uttar Pradesh

Apr 11, 2017

Dear Sir,

My transaction id is txn 098083 and 101930 both payment deducted from my account however not updated in UP BED not reverted into my account

Reply

Citrus Payment Solutions Customer Care's response, Apr 11, 2017

Verified Support

Hi Abhishek,

We are unable to trace the transaction details with the provided information. Request you to share the CitrusTransaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Abhsihek Rai's reply, Apr 11, 2017

Dear Sir, the ID that I had received is 14cp00000000664 txn 082597
14cp00000000664 txn 081989
14cp00000000664 txn 098083
14cp00000000664 txn 101930

all of the above payment has been deducted from my account however its has been not credited so far into my account

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