Citrus Payment Solutions Complaints & Reviews

Dear sir
While filling form of online admission of nios registration an amount of rs. 2300 deducted from my account but nios status is still showing payment not made

But amount got deducted why this is happening? In other gateways it never happens if happen refunded within minutes or one hours.

In citrus always payment captured and never refunded why? If payment captured why receipt is not generated. If there was server error than after some time payment should be refunded to customer... Sir please help me...

Sep 3, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Rangareddy, Andhra Pradesh, 500072

Sir/madam,

I was made a payment of rs. 580./- through my debit card for on line in-favor of sree manasa gas agencies (Hp gas - hyderabad) via citrus pay on dated 01/08/2017 at around 07:06 p. M. My card shows the balance deducted of amount rs. 580.80/- but the system not generate the payment slip.

This is very bad response. When i clicked on the given link by ezygas got error message. Like payment failure.

Sep 5, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Dehradun, Uttarakhand, 248001

Dear sir/madam
While filling of online filling of nios registration an amount of rs. 1742 deducted but not generated receipt and payment not made in nios form.

But amount deducted why this is happening? In other gateways it never happens if happen refunded within minutes or one hours.

In citrus always payment captured and never refunded why? If payment captured why receipt is not generated. If there was server error than after some time payment should be refunded to customer.

Please rectify this immediately.

Sep 6, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 01, 2017

Updated by max28061977 it is now almost 72 hours have been passed away but nothing happen how long citrus will hold the payment. please refund it so that i can try for another method of payment to complete the NIOS registration form.

Verified Support

Aug 03, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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M

MMManhas

from Srinagar, Jammu and Kashmir

Aug 1, 2017

Bro. Same incident Happened with me...citrus/nios deducted rupees 2300 from my bank account on 31 august...but payment status is still showing PAYMENT NOT MADE... neither they (NIOS) pick calls nor reply to emails... NIOS is nothing but a body comprising of bunch of crooks nd corrupted officials for looting public money...

Reply

S

Shelar Shivaji

from Mumbai, Maharashtra

Aug 4, 2017

Sir/ madam ..
Sir maine 1/08/2017 . Ko apana hp gas consumer no 674365 ka refill booking ka payment kiya tha jo aaj tak agency ko mila nahi hai aour mare bank account se paise kat gaye hai so please solution

an amount of rupees 1742 deducted while filling of online registration of nios but not generated receipt slip and form payment not completed. - Comment #2809049 - Image #0

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Citrus Payment Solutions Customer Care's response, Aug 7, 2017

Verified Support

Hi,

We would like to inform you that the TXN 721311343667 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Beed, Maharashtra, 431123

Sir, i have invested rs 5000/ per month for three years. I asked for my money then they replied that u can get ur money after the scheme period. Now the period is over before six month and from that i constantly asked for money but they are avoiding. Please return my money i am in a need of my money. Please help me and guide me to get the money.
P. L. Jadhavar beed.

Sep 1, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Citrus Payment Solutions Customer Care's response Hi Pratibha,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: New Delhi, Delhi, 110007

I try the nios website admission payment is done then side is error 500.. Pls resolve my problem. Name manish card last 4 digit is 8486 and card is sbi date 29 july 2017 time 11:30 pm. Amount. 2655.98. Pls verify transection and refund my credit card money asap. My address is m-432 chander shekhar azad colony a kishan a ganj delhii 110007 mobile [protected]/ [protected] waiting ur helpfully response

Sep 11, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Citrus Payment Solutions Customer Care's response Hi Mohan,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: New Delhi, Delhi, 110046

We have made payment of rs. 4248/- to renew tally tss on 21/07/2017 online from our pnb account, bahadurgarh branch. Amount debited to our account but with remarks 'payment not successful' transaction ref:
Citrus p/[protected]/[protected] dt. 21/07/2017
Pnb txn. S54239320

Please credit the amount to our account
Thanks
Rajiv hydraulics pvt. Ltd.

Aug 31, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Citrus Payment Solutions Customer Care's response Hi Rajiv,

We would like to inform you that the Merchant Txn ids -[protected] is not successful at our end. Amount for the same shall be refunded to you within 7 to 10 bank working days.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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S

Shaik Naveed

from Adoni, Andhra Pradesh

Jul 31, 2017

Sir i have got failed transcation but money debited from my account

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Citrus Payment Solutions Customer Care's response, Aug 1, 2017

Verified Support

Hi Naveed,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 110045

I would like to inquire about the transaction status when i paid my fees. The status is shown as transaction initiated. Does this mean it will excuted the next working day or the transaction has failed? But the amount was debited from my account.. Even if the transaction has failed.. I would get a refund or something
Early reply would be greatly appreaciated.

Aug 27, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 560100

I tried to make fee payment to comedk for seat acceptance in second round on 21 july 2017 of rs 50, 000/-
An amount of rs 50, 017.70/- was debited from my bank account at punjab national bank. Transaction id is[protected]. However, the payment has not reached comedk. And fees paid was showing as zero. Kindly resolve at the earliest.

This is the transaction remark - citrus pa/[protected]/[protected]/pesit fee

Aug 21, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Citrus Payment Solutions Customer Care's response Hi Abhinandan,

We would like to inform you that the Merchant Txn ids - [protected] is not successful at our end. In case of any deduction please get in touch with your bank as it might be an accidental debit.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra, 400052

I pay my electricity bill through online
Citrus payment gateway but amount debited from my bank account but not reach to electric supply company citrus payment show payment is successful but payment not done amount rs 664 please check my problem

Transaction i'd - ctx[protected]
Bank name idbi
Card type - visa
Transaction date - 17/07/2017

Aug 27, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN CTX[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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8

8927079866

from Kolkata, West Bengal

Jul 28, 2017

I would like to inform you that I had paid my son school fee through Axis bank net banking on 12th july 2017 fee process was not successful but amount of fee RS.2918/- deduct from my account while processing.

AXIS BANK LTD.
Panchanantala
Howrah-711101

amount debited from my bank account not reach to west bengal state electricity company limited - Comment #2801121 - Image #0

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Citrus Payment Solutions Customer Care's response, Jul 31, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Hyderabad, Andhra Pradesh, 500055

Website: Ghmc property tax

Dear all,
This is to inform you that i had paid property tax of rs 1526 on 9/7/17, through net banking, the payment was paid from bank but it was not credited to word bill amount. Please do the needful
Please find the below details of payment
Bank name:-idbi
Payment id:[protected]
Payee id:[protected]
Date:-9-july-2017.

Regards
Srikiran
[protected]

Sep 1, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN C115240509320170709125738 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Bundi, Rajasthan, 323001

Website: www.citruspay.com

Payment regarding university form failed three times stating payment as unsuccessful each time (400 each times, 2times from one card and one time from other) and amount getting deducted, makes a total of 1200₹, payment was done with pnb net banking via citrus payment gateway, transactions done is attached as seperate image.. Transaction number is visible in image. Kindly see to this and refund the deducted amount..
Mail me regarding the subject on [protected]@gmail.com

+2 photos

Aug 19, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Citrus Payment Solutions Customer Care's response Hi Diwakar,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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D

dontpanic

Jul 18, 2017

While recharging through My AIRTEL app the amount Rs.150 was debited from my AXIS bank account through Citrus gateway but the recharge was not done also the money is not returned to my account either. So i need my money back to my account.

I'm complaining about failed transaction of 1200 done with pnb net banking via citrus payment gateway - Comment #2790594 - Image #0

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Citrus Payment Solutions Customer Care's response, Jul 20, 2017

Verified Support

Hi,

We would like to inform you that the Merchant Txn ids -025630238003649 is not successful at our end. Amount for the same has been refunded from our end today and shall reflect in your account within 5 working days.

For more help and assistance you can also write to us at [email protected].

Regards,
Citrus Support Team

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Address: 201301

Hi sir
I have made a payment of rs. 4651.57 for my admission in ma political science using my hdfc debit card. The amount is already deducted but it still shows that my fee is pending.
My ref. No for the payment is[protected].
I did not receive any citrus id.
My email: niteshsingh11.[protected]@gmail.com
My number: [protected]
Date of payment : 15th of july 2017
Please do resolve this issue.

+1 photos

Aug 20, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

View replies

K

king life

from Delhi, Delhi

Jul 17, 2017

I did not get any Citrus id.
I made the payment using
Email: niteshsingh11.[protected]@gmail.com
Phone: [protected]

Reply

king life's [Complaint's author] reply, Jul 17, 2017

I did not get any Citrus id.
I made the payment using
Email: [email protected]
Phone: 9749103171

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Address: West Khasi Hills, Meghalaya, 793119

Sir i have made payment on 23 june 2017 for ignou admission fees of m.com for 5611.50 through state bank of india net banking with reference no: igabngii0 and citrus reference no : [protected], it says payment is successful but no message or email sent for confirm, so sir please solve the problem or either refund the money to my account
Thank you
CITRUS TRANSACTION ID: [protected]
EMAIL ID: [protected]@gmail.com
MOBILE NO: [protected]

Aug 19, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Citrus Payment Solutions Customer Care's response Hi Kitkupar,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Jul 20, 2017

Updated by Kitkupar Diengdoh merchant here mean the state bank of india..

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K

Kitkupar Diengdoh

from Kolkata, West Bengal

Jul 20, 2017

merchant here mean the sbi bank...

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Address: 522311

Website: citruspay.com

Sir
I am paid the amount rs.629 for gas and the tranction no is [protected]igablrpzc2 of my account on[protected] on 04:00pm. The ppayment has made success and amount rs629 is debited from my account. But gas agency agent was declred the amount has not credited to my account. But the payment of[protected] is not credited in my account. So kindly refund my amount rs.629 to my account as soon as possible.
Thanking
From:
Nerella venkateswarulu

Aug 14, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
Team PayU

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Address: 793119

Sir i have made payment on 23 june 2017 for ignou admission fees of m.com for 5611.50 through state bank of india net banking with reference no: igabngii0 and citrus reference no : [protected], it says payment is successful but no message or email sent for confirm, so sir please solve the problem or either refund the money to my account
Thank you here below i'm attaching the payment confirm slip..

+1 photos

Aug 24, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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N

Nagarajan Subramaniyan

from Korampallam, Tamil Nadu

Jul 11, 2017

Sir
I made online payment on 2/7/2017 for re registration in ignou .I did not receive confirmation but amt deducted my sms says CITRUSNEW [protected]-[protected] . How long will it take to reach ignou account.
Thank you

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Address: Bangalore, Karnataka, 560069

Website: www.airtel.in

I had made payment against my Airtel mobile rental on 7/7/2017 at 2:38 pm. for amount Rs 353 through Axis Bank.

Payment process failed at the end of transaction (After OTP was input). My Axis bank account has been debit for this amount but Airtel portal indicates that the amount is still due.

I have received email from Axis Bank indicating my account has been debited for Rs 353/- with info INB/[protected]/ Citrus Payment Solution

Please let me know if this transaction is successful or the amount will be credited back to my account

Aug 10, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: New Delhi, Delhi, 110001

Website: citrus pay

I had booked an air ticket from indego through citrus pay. An offer of rs 600 was sanctioned on 5.07.2017 regarding this an sms was received in my mobile. I has not received any offer from citrus it is therefore requested to kindly look into the matter.
Details of booking is as under
Flight pnr-oakuc2. Get
Doj - 6.7.2017
Passanger _ mr diwan singh
Date of booking ticket : 9.6.2017

Thanks

Contact no. [protected]

Aug 18, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Citrus Payment Solutions Customer Care's response Hi Girish,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Kota, Rajasthan, 324007

I received a call from this number [protected] and he asked about my debit card detail and hacked my bank account with 20000rs.So I request you to take strong action for these frauds because I complained also in police but nobody helped me so pls.soon take action for it.as soon as possible catch them frauds. I want my money back so I need help I just want that they will be punish so that they can't do this with anyone in future.

Aug 19, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 110095

Website: [email protected]

Please refer my Ticket id 01045891 raised for booking of DDA community hall. I was supposed to received the refund of Rs.9102/- as it is approved by DDA. i have been continuously taking follow ups with your citrus at [protected]@citruspay.com and tried to reach you at[protected] . And they are just making me a fool according to them the amount should be transferred in 3-5 working days. where it is not done yet.

It was 2 time committed that the amount is already transferred i shared my account statement where the amount is not reflecting. BUt they are again asking me to share the statement. i mean is it a kind of joke or what.
Neither i am getting an accurate answer on e-mail nor the contact no.s are correct what do i do now.

Jul 8, 2017

Complaint marked as Resolved

No body has reach me yet. I have been allotted with 3 different ticket no on different date .01095468, 01099391 and 01100811. By mentioning that your awesome support representatives will probably review and respond to my concern within the next 24 hours. But neither my query is responded nor i have received any call. Mr. Satyapal Salve is always write a repeated statement that the amount is refund today. (In different days of my mail reply). What is happening will anyone state me that. This is a height of tolerance.. Will any any respond to me over call.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by Kiranmano Citrus Payment Solutions — Amount Rs.9102 is not credited in my account

1 Review
Ki Kiranmano on Jul 5, 2017 Mark as Resolved

Please refer my Ticket id 01045891 raised for booking of DDA community hall. I was supposed to received the refund of Rs.9102/- as it is approved by DDA. i have been continuously taking follow ups with your citrus at [protected]@citruspay.com and tried to reach you at[protected] . And they are just making me a fool according to them the amount should be transferred in 3-5 working days. where it is not done yet.

It was 2 time committed that the amount is already transferred i shared my account statement where the amount is not reflecting. BUt they are again asking me to share the statement. i mean is it a kind of joke or what.
Neither i am getting an accurate answer on e-mail nor the contact no.s are correct what do i do now.

Verified Support

Jul 09, 2017

Citrus Payment Solutions Customer Care's response Hi Kiran,

Your concern has already been addressed over the email sent by you under the case number 01045891. Revert to the same for any more help or support.

Regards,
Citrus Support Team

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Address: West Khasi Hills, Meghalaya, 793119

Sir i have made payment on 23 june 2017 for ignou admission fees of M.com for 5600 through state bank of india net banking with reference no: IGABNGII0 and citrus reference no : [protected], it says payment is successful but no message or email sent for confirm, so sir please solve the problem or either refund the money to my account
thank you

Aug 9, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 136

nios payment failure

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amount deducted from bank but not deposit in favor of the party.

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an amount of rupees 1742 deducted while filling of online registration of nios but not generated receipt slip and form payment not completed.

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money collected under the scheme

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my payment is done but page error then close

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payment matter

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transaction status

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citrus pay bank account debited but payment not reached merchant

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amount debited from my bank account not reach to west bengal state electricity company limited

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payment dispute

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I'm complaining about failed transaction of 1200 done with pnb net banking via citrus payment gateway

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payment relating to ignou

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regarding online payment for ignou fees

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Bharat gas agency

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Regarding ignou fees payment

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Online Payment made not reflected

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Cashback on booking air ticket

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Bank hacker

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Amount Rs.9102 is not credited in my account

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Regarding ignou university fees

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