Citrus Payment Solutions Complaints & Reviews

I was placing an order on zara india online on 30th May and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Jun 1, 2021

Complaint marked as Resolved

I don’t know what happened. But I got back my money. Thank you.

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The money was deducted from my account on 23rd May 2021 by citrus solution but zara didn’t receive the payment and so my order was cancelled. I kindly request you to check and refund my amount as soon as possible. It has already been 7 days seen I’ve done the payment.
Waiting for ur response and the refund.
Thankyou.

+3 photos

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I placed an order on zara india website, i paid used the gpay app. The money got deducted from the account, however, the order was cancelled later as is said payment was pending from my end. Please initite refund immediately.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jun 01, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 31/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: Shimla

I had placed order on zara on 29 may 2021 with order no. [protected] and payment was made from citrus. Payment got deducted from my account but order not confirmed with Zara. I am attaching the transaction id o[censored]PI:[protected] and google transaction id:- CICAgOCUiJiZCg. Please refund my amount asap. Attaching screenshot of payment as well.
Have again put complaint with complete details!

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jun 01, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 31/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: Shimla

I had purchased order Of zara through upi payment on citrus. Money got deducted but zara still not recieved money. Refund my money ASAP! Attaching screenshot for proof

+1 photos

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Dear sir an amount of rs 510 deducted from my sbi internet banking having ref no IGALFDACV2 but not accepted by your gateway kindly look into the matter

Verified Support

May 30, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Jun 02, 2021

Updated by paras makkar [protected] contact no
[protected]@gmail.com
paras makkar
ihave done many payment on that day so i share a screen shot of 5 transaction

[protected]
citrus transaction id which i think failed

Jun 04, 2021

Updated by paras makkar kindly update

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Address: 1A/10B/1M OPS NAGAR RAJROOPPUR PRAYAGRAJ

I payment 850₹ on date 25/04/2021...Via icici citrus payment gateway...
Still the payment is not completed...
Where the CITRUS Ref.- [protected]
And ref. No. -IGALADFXE6

mob. No. [protected]..[protected]

Please complete this payment my form is incompleted...

+3 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

May 31, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Address: Mumbai

Hi I made a purchase from zara on May 27th, 2011 and the payment was made through citrus solutions. The payment was on processing and the order got cancelled because zara didn’t receive the money however it was deducted from my bank account. Kindly look into the matter.Thanks.

+2 photos

Aug 7, 2021

Complaint marked as Resolved

Verified Support

May 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 27/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Amount of ₹10460/- successfully debited from account for ORDER NUMBER: [protected] for Zara India Online.
However, the order got cancelled by Zara Online.
Please inform me the status of refund initiated as I did not get any response. Please do reply at the earliest as the amount is not small.

+2 photos

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Amount of ₹10460/- successfully debited from account for ORDER NUMBER: [protected] for Zara India Online.
However, the order got cancelled by Zara Online.
Please inform me the status of refund initiated as I did not get any update on the same.

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Address: Bhayander thane

I had placed order on 23/12/2020 of 5980 rupees .I had cancelled the order with in 10 minutes zara had refunded my money .but still I had not received my refund .I had checked my bank statement .I contacted my bank as well they ask me to contact you .I am attaching my refund details kindly check where is my refund got stuck

+1 photos

Verified Support

Jun 04, 2021

Citrus Payment Solutions Customer Care's response Hi,

Refund shall get processed at the bank's end today and shall reflect in your account within 3 to 5 working days. Thanks!

Jun 05, 2021

Updated by Dolly Vachhani I got the refund today thank you so much

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PayUMoney Customer Care

from Gurgaon, Haryana

May 26, 2021

Hi,

We are getting this checked with our recon team for you.

Reply

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Jayashree Rahul Kalbhor

Amount deducted from Google pay on 25th May but not paid to Zara. So now I requested you to please refund my amount on priority basis. Please see the attachment for further details.

+1 photos

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R

RoshanChugh45

May 26, 2021

Hi, did you get your refund for the above issue?!

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Address: Wanowrie, Pune

I was placing an order on zara india online on 26th may 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okaxis and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest and it’s a big amount and there is no direct phone number given and I expect the action and procedure to be informed to me at the earliest.

+1 photos

May 26, 2021

Updated by pandapriyanka My phone number is -[protected]
and my email ID is [protected]@gmail.com

May 26, 2021

Updated by pandapriyanka Attaching the cancel order of notification of Zara.
Attached the bank transaction which was debited to Citrus Payment Solutions through Google pay as well.

Verified Support

May 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 27/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

May 28, 2021

Updated by pandapriyanka There were two transactions.The money got deducted and transferred in the first transaction and in the second transaction citrus again asked for the amount which I declined.As the zara order was showing pending after the first transfer it self.
Thanks for the response I would wait for the money to come back to the account as I enquired with my bank as well and they confirmed that money has already been transferred to Citrus account (15, 400/-).
Please recheck again and I will also keep you posted about it.Till then I can’t take complain back.

Jun 05, 2021

Updated by pandapriyanka More amount was deducted and the phone is switched off of the helpdesk..Give another number .Total 49, 980 has been taken

Jun 05, 2021

Updated by pandapriyanka The coupon code was given instead of amount being credited it was debited from the account and they kept saying the money will come back and more amount was deducted through the code

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RoshanChugh45

May 26, 2021

Hi, I’m facing the same issue, could you get in touch with Citrus Payment Solutions thru any other platform ?

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Citrus Payment Solutions Customer Care's response, May 27, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I placed a prepaid order with zara via google pay (citrus payment solutions ltd.) money got deducted from my bank account but zara cancelled my order. Kindly refund the amount as soon as possible. Here is the transaction detail screenshot.

+1 photos

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PayUMoney Customer Care

from Gurgaon, Haryana

May 26, 2021

Hi,

Please note an auto refund shall reflect in your account within 5 to 7 working days in this case.

Regards
Team PayU

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Website: Zara

I tried ordering heels from zara online store worth INR 2990. I had completed the payment procedure and the money got deducted from my account. As soon as i closed the payment window, the order payment was showing cancelled. The order status was showing “payment pending “ but the momey has been deducted. I used net banking as the payment mode. Attaching below the refrence no of the payment done. My registered email id with zara is [protected]@gmail.com . Please look into the matter and revert back in the same email for refund information.

+1 photos

May 25, 2021

Updated by Shaily Goyal Please reply fast with the solution.

May 25, 2021

Updated by Shaily Goyal When will i get solution for my problem. Plss update me with when will i get the refund back in my account.

Verified Support

May 26, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 25/05/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

May 26, 2021

Updated by Shaily Goyal Ok thank you so much. I will update once i will receive the refund.

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Address: India

A payment of INR 1532.82 on 23rd May 2021 was made from my Axis Bank Account for payment of my Airtel bill through Net Banking. The Payment has been Debited from my account but is yet to be posted against my Airtel Number in the portal.
Airtel Customer Care says the amount has not been posted or received.
below are the details
Airtel Number : [protected]
Email Id: an.[protected]@gmail.com
Date of payment:[protected]
I would either like a refund of the amount or post it against the respective Airtel Payment

Thanks,
Srinivasan

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

May 25, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• Citrus transaction id, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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Address: Mumbai

Website: Zara

My order money is debited on sunday 23 May and through upi it was successfully but showing unsuccessful on the app. Haven’t received the refund either

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

May 25, 2021

Citrus Payment Solutions Customer Care's response Hi Amisha,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

May 30, 2021

Updated by Amisha Pednekar Pls refund my money asap

Jun 03, 2021

Updated by Amisha Pednekar Citrus support team pls respond, i still haven’t received my refund yet.

Verified Support

Jun 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3080 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 1, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Website: Citrus pay

Hello,

I’ve placed an order on 22nd of May on Zara. Opted for UPI payment - got redirected to Citrus payment solutions gateway and made the payment from the paytm app. Money got debited from my account but the status of the purchase shows pending payment .

Please let me know if the order and payment is successful else if it is unsuccessful kindly initiate the refund.

Kindly resolve at the earliest.

This is absolutely ridiculous and a horrible customer experience, given that there is no one on the app or any contact/email to get in touch with. Spent an hour and reached here which appears to be my only choice.

Nikhaar Agrawal

+2 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

May 25, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 24/05/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was placing an order from Zara through phonepay app
Money got deducted from the bank
But order was not placed
Find the screenshot
Please refund the amount asap

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

May 23, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 22/05/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was placing an order on zara india online on 20 may and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@hdfc and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Aug 19, 2021

Complaint marked as Resolved

Verified Support

May 23, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

May 23, 2021

Updated by Juten Contact number : [protected]
Email Id : [protected]@gmail.com

Verified Support

May 25, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 21/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 35

Issue - payment toZara

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My payment 850 is not completed

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Amount got deducted from my account but zara didnt receive it

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Amount Paid successfully and Order Cancelled- REFUND ENQUIRY

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Zara Online - Refund Enquiry

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Got refund from Zara but not showing in my bank statement

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Zara payment issue,Amount deducted from Google pay, not paid to Zara

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Money to be refunded

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Money deducted but zara cancelled my order

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Zara Payment issue

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Payment has been debited from Bank Account but not reflected in Airtel Portal

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Zara product payment debited from account but showing unsuccessful order payment

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Money debited but payment failed

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Citrus Payment Solutions money debited from bank account but order not received by zara

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Refund as soon as possible

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