Citrus Payment Solutions Complaints & Reviews

I ordered 3 items from zara worth Rs 5570. I opted for UPI payment method and then I entered my UPI Id and after that I received to accept the payment on google pay which I did. The money has been deducted from my account but zara shows Pending Payment. What to do now?

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Hi,

I had made payment towards Corporation Tax Chennai Rs.1257/- through E Pay/Citrus Payment Solution/I.D.No:[protected] on 12/04/2021. The Amount duly got debited from my U.B.I. S.B. a/c. but the receipt was not generated.

When I checked in Corporation Tax Website it is stated that the said Transaction of Rs.1257/- has been failed. Already 48 Hrs have lapsed and my payment is still not refunded to my Bank a/c.
For any clarification contact me Ph: [protected]

Aug 8, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 18, 2021

Verified Support

Hi!

As checked, this is a failed transaction and we have not received any funds for the same. You need to contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team Citrus

Corporation tax (chennai) paid, transaction failed but refund not credited - reg. - Comment #3824318 - Image #0

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Hello this is karan. I emailed on level 1 and level 2 it’s been more than 24 hours. No response yet.

I made payment to Zara via using citrus. However payment had been deducted. But my order was cancelled. My refund hasn’t been initiated.

Please refund my money.

Phone numbers : [protected]

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K

Karan3894

Apr 17, 2021

Solved

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PayUMoney Customer Care's response, Apr 18, 2021

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 14/04/2021 via RRN 110317086790. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Customer Care's response, Apr 18, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 14/04/2021 via RRN 110317086790. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was placing an order on zara india online on 15th April 2021 and had opted for payment via upi.
Then I made the payment through google pay for which zara used citrus payment gateway.
I made the transaction and money got debited from my account but zara did not receive the amount. Zara cancelled the order from their side as it showed pending
I haven’t been initiated a refund.

Kindly look into it and process the refund request for my money at the earliest.

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Verified Support

Apr 18, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 16/04/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I Shaina Gupta, did payment for Kurukshetra examination fee rs 1800 by net banking with Citrus payment solutions,
Payment deduct from my account same time on 15.04.2021 time 9:11 am while examination fee is still pending.
Ref no. is IGAKYOYXX7
So i requested to you please resolve my problem as soon as.
exam fee submitted last date is 15.04.2021.
please return my amount as soon as possible.
i shall be thankful to you for this.

regards
Shaina Gupta

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Apr 28, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

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I Abhayender Lohan, did payment for Kurukshetra examination fee rs 1800 by net banking with Citrus payment solutions,
Payment deduct from my account same time on 14.04.2021 time 20:05 while examination fee is still pending.
Ref no. is [protected]IGAKYNVVN2
So i requested to you please resolve my problem as soon as.
exam fee submitted last date is 15.04.2021.
please return my amount as soon as possible.
i shall be thankful to you for this.

regards
Abhayender Lohan
[protected]

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For my zara order, payment was done twice by me as the first time it failed and order did not go through. As per zara its been refunded with citrus txn id OL[protected] on 24th December 2020 but I haven’t received the amount in my account yet. Its been 4 months now but still my bank has not received this amount.can you please help to resolve this?

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 15, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Swatisharma510's [Complaint's author] reply, Apr 15, 2021

Hi, not sure if its safe to share personal details like phone number and email id here. The other details are as below:
First transaction:
1. UPI Transaction id: 035821373059
2.Amount: 3280
3. Dec 23, 2020, 9:55 PM

Second transaction:
1. UPI Transaction id: 035821418622
2.Amount: 3280
3. Dec 23, 2020, 9:58 PM

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 16, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] [protected] processed on[protected] for Rs. 3280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and should reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.

Further, this is a successful transaction via Citrus transaction Id - OL[protected] [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected]
in order to get the status at their end.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Reply

S

Swatisharma510

Apr 17, 2021

Hi, i am not able to see the details of the transactions here as they are masked for security reasons by this platform. Request you to send the above message on my email which is as below:
swati.[protected]@yahoo.in

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Citrus Payment Solutions Customer Care's response, Apr 28, 2021

Verified Support

Hi Swati,

We have mailed you.

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I was placing an order on zara india online on 13th April 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

Apr 17, 2021

Complaint marked as Resolved

I got the reply from the merchant the next day of me writing to them which was quite quick. They assured me. I got my refund on the third day.

Apr 14, 2021

Updated by Divyanshi Joonn Revert to me at the soonest

Verified Support

Apr 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 15/04/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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S

shriya kalia

Apr 18, 2021

Please get back to me at the earliest. Thankyou.

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Website: Citrus solutions pvt ltd

I was placing an order on zara india online on 13th April 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

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Address: Vill Post Garhi, Teh Baihar, Dist Balaghat

REF NO - [protected]IGAKYLSXP3
Mob-[protected]
Khemraj Bandhaiya

Aug 8, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 15, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Address: Khar West

Hey I paid my Zara order through Citrus Payment solutions (Gpay) the transaction was canceled midway but still ₹ 1460 got debited from my account. Please help & issue my refund it's urgent.

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Address: csc (manoj kumar) Vill Po-Barkagaon (ward no 12) PS pakdidayal District East Champaran Bihar 845428

Success full not add money in csc but amount is deduct in my sbi account
Amount-1462.95
transaction NO- -[protected]IGAKYEMDT1
Date Time-12/04/2021

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Hi,

I placed an order on Zara app through UPI on 11.04.2021. They payment has been debited and have been successfully paid to citrus pay. Although the Zara app is showing error and says that the pay has not been complete and still pending, hence the order never got placed. Kindly resolve this issue as soon as possible and generate the refund.

Thankyou
Yuveena

Aug 8, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 13, 2021

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Amount deducted via UPI transaction on 11th Apr 2021 but not paid to Zara
So now I requested you to please refund my amount on a priority basis
Please find attached the paytm transaction receipt

Thanks
Ankur

+1 photos

Aug 8, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 14, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2990.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Zara shared a refund proof with me where the amount should have been credited back to my UPI account on 2nd Nov 2020. I still have not received the amount back. I dont see any credit in my account. Please refund this at the earliest. Screenshot shared by Zara is attached.

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I opted for UPI mode of payment (via Paytm) to pay for an order from ZARA, and the website directed me to to Citrus Gateaway Payment. Although the amount was deducted from my bank account, ZARA did not receive the money. Please refund the money ASAP.

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I made a payment on the Zara app through UPI but the payment shows as failed even though my money got debited. PFA the screenshot and details of the transaction
I tried making another payment through UPI and again for the second time the payment got failed and money got debited from my account. A total of INR 7760 needs to be refunded back to my account. Please take note of this and resolve as soon as possible.

+3 photos

Apr 13, 2021

Complaint marked as Resolved

It took 3-4 days. Zara assured the refund will be credited but Citrus pay did not respond to my emails and messages. Marking this complaint as resolved as I have received the amount back into my account.

Apr 12, 2021

Updated by Aarushikohli11 There has been no response from the merchant yet

Apr 12, 2021

Updated by Aarushikohli11 Please help this is urgent

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Address: 18, free school street kolkata-16

I have paid school fees rs.4100 on 9apr2021 at 1616 hrs i have not recieved the reciept please e-mail me the reciept as i have to hand over the same to school citrus pay ref igakxrrml9

my contact no is [protected]
e-mail [protected]@gmail.Com

Aug 9, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 10, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Please find the attached screenshot.

Regards,
Citrus Support Team

Not received payment receipt - Comment #3821648 - Image #0

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I have done fees to sachdeva public school, pitampura, delhi from axis bank account but transction amount RS 4730/- is debited from my account but not yet get any receiving confirmation from ur company and from school so please take relevant action.

bank payment reference no- [protected]

Aug 9, 2021

Complaint marked as Resolved

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 10, 2021

Hi, we request you to refer to the following link and raise a dispute for the referred transaction: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ Regards, Team Axis Bank.

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I made a payment of 42.95 rupees
reference no. IGAKXQGAT2 BY STATE BANK OF INDIA

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Apr 09, 2021

Updated by Chaudhary Pardeep Beniwal I did payment of 42.95 rupees payment debited from account but not added in the CSC wallet with reference no [protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 10, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 39

Money deducted from bank account but zara shows pending payment

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Corporation tax (chennai) paid, transaction failed but refund not credited - reg.

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Money is debited from my account but not added in CSC wallet

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