Citrus Payment Solutions Complaints & Reviews

Address: India

I have just purchased items on the zara app, the money has been deducted but the payment on the app shows that it's still pending. If the payment bas not been processed, I urge that the money be refunded asap.

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Jul 03, 2021

Updated by Alvah Issue is still not resolved. Please look into this asap .

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Address: jammu

Dear Sir
the amount of 25000 has been deducted from our a/c no.[protected]from transasia alloys on 25.06.21 but it has not been shown in the investjk.in portal and. not returned back till datecopy of bank statement regarding above said paymentis enclosed kindly clarify the same as early as possible

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I filed a complaint regarding my payment where my order was cancelled but the amount was deducted, i was contacted last night by one of the customer service person via call and all my transaction details were taken and told within the 30 minutes my payment would be reverted back into my account and i could call them for further assistance, my payment has still not been given back its been 14 hours, that phone number is unreachable and nobody is reciprocating to my complaint.
This is an extremely unprofessional and unethical behaviour from the company and I being a customer do not think this is the way any company’s customer service has behaved.
Kindly look into my complaint, give me my money back.

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jul 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. You need to raise your concern via [protected]@payu.in and our respective team will assist you further with your query.

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Dear Team,
Please check and confirm status of 1st payment.
Transaction Id
[protected]
IGALKJPUK9
TRANSFER T
Transaction Date 29 june 2021

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Jul 01, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Hi. I paid amount of ₹3780 through UPI for ZARA using citrus pay. The amount got deducted and also received deduction text from bank but while redirecting to the ZARA app it was giving error of order cannot be placed. Kindly loom into it and refund the money back.

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Jun 30, 2021

Updated by Pallavi1108 Hi team is there any update on this ?

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Address: JAMMU

Website: [email protected]

Dear Sir
the amount of 25000 has been deducted from our a/c no.[protected]OF Transasia Alloys through Axis Bank for land purchase of Sam Speciality industries through investjk.in but it has not been shown in the investjk.in portal. copy of bank statement regarding above said payment enclosed kindly clarify the same as early as possible

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 30, 2021

Hi,

Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

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I was placing an order yesterday where an amount 3, 290 INR was deducted from my bank account but zara did not receive the payment and my order was cancelled, Kindly provide me a refund for the same at the earliest.

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Aug 13, 2021

Complaint marked as Resolved

Jun 29, 2021

Updated by AKSHITA BAMBA 1930725 Kindly revert back and i want a refund at the earliest.

Verified Support

Jun 30, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 30/06/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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This is regarding your payment gateway, while shopping from zara app, I paid the money through google pay. The money got deducted from my bank account but on the app it says payment pending and after that it got canceled. Kindly refund my money back.

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 29, 2021

Verified Support

Hi,

Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Iam Chain Singh Rajput,
I paid Rs 6500 Examination fees on rrbmuniv.ac.in using sbi net banking via Citrus payment Solutions pvt. ltd.On 26 June 2021. The amount got deducted from my account but didn't reflected on the university website.
I request you to please refund the amount.

Account number-[protected]
Branch-ADB RAJGARH, SBI Gol Market, Rajgarh, Alwar (Raj.)
Ifsc-SBIN0005311
Account holder's name-CHAIN SINGH RAJPUT

Sbi Transaction reference no.-IGALJYGAK9
CITRUS Ref.-[protected]
Amount-INR 6500.00
Date and Time- 26-June-2021 11:34 IST

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 29, 2021

Hey, this is a successful TXN via citrus id Citrus Txn IdOL[protected]
Source CTX[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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I made a payment of Rs.4480 to Zara via citrus solutions through UPI. the amount got deducted from my account but It didn’t reflect on Zara app and my order Got cancelled and I did not even get any refund from citrus solutions. kindly help! I had placed the order on 20th June. It has been eight days now. kindly look into the matter and inform me as soon as possible. even the contact number you have provided does not work and I am unable to call you.

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Id, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Nivedita Chandel's [Complaint's author] reply, Jun 30, 2021

UPI txn ID 117112329406
txn date and time June 20, 12:07 pm
email ID [email protected]

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 1, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 4480.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I placed an order from the Zara app and proceeded to complete my payment via google pay. Once was on September 27, 2020 and once was on June 28, 2021
Both times, my money got debited twice for each order because Zara app showed that the first transaction failed. Please refund both my amounts.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jun 29, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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A

ApurvaNampalle

Jun 30, 2021

Sure.
Can I please get an email id or WhatsApp number where I can send all this information?

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Citrus Payment Solutions Customer Care's response, Jul 1, 2021

Verified Support

Hi,

You can share the details at [email protected]

Regards,
Citrus Support Team

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I placed an order today, the payment dint get through ao i tried paying again.
The order got cancelled but the amount got deducted twice from my account.
Please help.

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Hi I had placed an order on ZARA of ₹6370,
My order got canceled by ZARA but my money has been deducted through UPI-GPay to CITRUS PAYMENT SOLUTIONS I need my money back!!!

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Reply

Prishita Jhamtani's [Complaint's author] reply, Jun 30, 2021

To CITRUS PAYMENT SOLUTIONS
Please refund my money as soon as possible.
Name - Prishita Jairam Jhamtani
Contact number - 9850416416
Email id - [email protected]

Transaction details -
Transaction id - 117822138932
Transaction Amount - ₹6370
Transaction date - 27/06/2021 (27 June, 2021)

P

Prishita Jhamtani

Jun 30, 2021

Please refund my money as soon as possible.
Name - Prishita Jairam Jhamtani
Contact number - [protected]
Email id - [protected]@gmail.com

Transaction details -
Transaction id[protected]
Transaction Amount - ₹6370
Transaction date - 27/06/2021 (27 June, 2021)

ZARA order canceled but money debited - Comment #3852555 - Image #0

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Prishita Jhamtani's [Complaint's author] reply, Jun 30, 2021

Please reply and refund CITRUS PAYMENT SOLUTIONS

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Address: Pune

Website: Zara app

I placed an order at zara for Rs 6370 but it was cancelled as they haven’t received the amount. The money was debited to citrus instead. The refund is not initiated from your side. I need it asap

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I recharged my airtel DTH customer ID [protected] today using axis netbanking for amount Rs 5721.

The amount got deducted from my account but the DTH is not recharged. The following is the message i hot from Axis Bank.

INR 5721 debited from A/c no. XX1342 on[protected]:02:56 IST at INB/[protected]/CITRUS PAYMENT SOLUTIONS P.

Please do needful

Thanks

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I was placing an order on the Zara app through UPI and my money got deducted even though the payment was not processed on Zara’s end. Citrus pay is the payment portal on the app. Please refund my money asap.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 29, 2021

Hi Sakhshi,

Hi, the amount shall be auto-credited in your account within 5 to 7 working days if there was any accidental deduction in your account. Thanks!

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Address: Maharashtra

I was placing an order on zara india online on 26th June and had opted for payment via upi.
I then did the payment through phone pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jun 28, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 28/06/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I made a payment through CITRUSEAZYPAY for Gurgaon Municipal corporation in respect of water charges on 23/6/2021. Amount is debited to my bank account but no acknowledgement or receipt is generated. Please confirm that payment has been made to MCG . Details of bank transaction are as below:
[protected]-CITRUSEAZYPAY, Transaction reference - [protected] date 23 Jun 2021 amount 3, 951.00

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Id, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

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Address: B/401 VISHNU TOWER ROYAL GARDEN SOCIETY, B/H AFS MAKARPURA

05-Jun-2021
(05-Jun-2021) TO TRANSFER INB Citrus Payment Solutions [protected]IGALGHDGC7 TRANSFER T 25, 665.00
payment made through net banking but not reached to merchant

e-Receipt
PARUL UNIVERSITY FEE COLLECTION AC
Transaction ID : [protected] Date : 05/06/2021
Thank you, Your payment towards PARUL
UNIVERSITY FEE COLLECTION AC
amounting to Rs.25665.00 was successful
through NET BANKING paymode.
Payment Details Payer Details
ReceivedAmount25650
ConvenienceFee12.72
GST 2.28
Total Bill Amount 25665.00
Mobile [protected]
Enrollment Number[protected]
Student Id T2820BBA734
Student Name PRIYANSH UPANDEY
Academic Year 2021-22
Semester 3
College Code 28-PIBA
Degree BBA

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2021

Verified Support

Hi,

Please share a Scan copy of the bank statement indicating the debit for the required transaction so that we can assist you with the transaction status.

Regards,
Citrus Support Team

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I placed an order at zara for Rs 1670 but it was cancelled as they haven’t received the amount. The money was debited to citrus instead. The refund is not initiated from your side. I need it asap

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 24, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Reply

Prishita Jhamtani's reply, Jun 28, 2021

Same happened with me, I have submitted a complaint please reply and assist as soon as possible I’m very worried for my money

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 32

Money deducted while shopping on zara

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Not received of Rs. 25000/-

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Amount deducted but order not placed

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Payment not shown in investjk.in of Rs 25000.00 on 25-06-2021

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Money deducted from bank account but order canceled by zara.

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While shopping from zara app, the money got deducted from my bank account but it is failed in the app

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Amount deducted but fees not submitted.

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Money deducted but ZARA order got cancelled

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Zara order cancelled but payment deducted twice.

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Money debited but order not placed

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Order not placed on Zara but money deducted from account

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Money Has Been Deducted

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Payment made but acknowledgement not received

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On line fee payment

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Order cancelled at zara but money was debited to citrus

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