Citrus Payment Solutions Complaints & Reviews

Hello

I had made a transaction on zara and for some reason my oder was not placed but the oder is not placed. I have tried contacting paytm but they said to contact you. Please see this problem and let me know what is the solution As soon a s possible.

Did you get it back? I have a similar problem

Hi Ankita,

We are unable to view your Citrus ID here.
Please drop an email at [protected]@payu.in along with the needful details for assistance.

Team Citrus

@Citrus Payment Solutions, Please update me, Its been 5 days and haven't heard back from you.

Please find the attached transaction details shared by Zara, As per Zara they have refunded the amount and got stuck at your end, I had already checked with the bank and haven't received the amount.
My mobile number [protected]
Email id : [protected]@gmail.com

Its been a month now and haven't received any response from your end.

Transaction details

Any update here? Its been more than a month now. PLESE PRVIDE AN UPDATE ASAP.

Please find below details, My transaction refund was done as Rs 2280 and Rs 990
Total[protected] + 990) was debited from my account on 2nd Dec 2020 (Proof attached)as ordered together, while returning made separate return so the refund is in two parts

For Rs. 2280
Citrus refund ID : OLREFUND[protected]
Merchant Refund ID : OLREFUND[protected]
Bank Reference number :[protected]
Refund Transaction date : 13th Dec 2020

For Rs 990
Citrus refund ID : OLREFUND[protected]
Merchant Refund ID : OLREFUND[protected]
Bank reference number :[protected]
Refund Transaction date : 13th Dec 2020

Another transaction ID provided by Zara : OL[protected]

Card Number : 4143 66** **** 1433
UPI : [protected]@okicic

Email Id : [protected]@gmail.com
Phone : [protected]

Please check the screenshot below which shows total[protected]+990) has been paid to citrus pay on 2nd December

Please look into this ASAP, Its been really frustrating now. Amount is stuck at your end so REFUND THE AMOUNT ASAP.

Hi!

As checked, both the transactions are already refunded on 12 & 13th December 2020. Please find the screenshot for your reference. Please contact your issuing bank in case of any further assistance is required.

Regards,
Team Citrus

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - CBC[protected]RI968G4 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected]
and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Hi Shanu,

We would like to inform you that for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

We are just a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

Regards,
Citrus Support Team

Attachment snip of payment

Attachment of snip of Payment