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Citrus Payment Solutions Complaints & Reviews

3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
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Citrus Payment Solutions reviews & complaints page 33

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K
Kiki03
Jun 23, 2021
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Whatever complaint I write it says it is not unique so better mail me for the complaint
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    Mansisingh23336
    Jun 23, 2021
    Resolved
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    Resolved

    Address: Mumbai, thane

    I placed an order through zara app, when I proceeded to the payment I paid through UPI ( PhonePe) the money was deducted immediately but the payment was not successful on the zara app. And as I saw the complaints of others and your response that money gets deducted quickly but why does the refund takes so much time. My birthday is in 5 days and that was the dress I wanted to buy. And now you have my money and I don’t think my mother will give me money unless and until you refund it. So please it’s a humble request generate the refund in 24-48 hours. Everything you need is I am attaching below. Payment was made on 23rd June 2021 at 2:50am. If you need anything else to generate the refund - [protected] this is my number please help.
    +2 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Verified Support
    Jun 24, 2021
    Citrus Payment Solutions Customer Care's response
    Hi,

    We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
    processed on[protected] for Rs. 2790.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

    Regards,
    Citrus Support Team
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      kiranulve
      Jun 21, 2021
      Resolved
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      Resolved

      Address: Nashik
      Website: checkout.citruspay.com/ssl/checkout/8f5ov0yfe4

      Name:- Ashok Laxman Gulve
      Email Id :- er.[protected]@gmail.com
      Mobile No:- [protected]

      Sub:-cm90004-duplicate record, but money deducted

      As Per Your Request I will Send Additional Details

      First Transaction

      Transaction City:- Nashik City
      Transaction SEQ No:[protected]
      Terminal ID :[protected]
      Debit Card First Six Digits:- 608023
      Debit Card Last Four Digits:- 0616
      Transaction Date:-31/05/2021
      Transaction Amount:- 1322
      Email Id:- er.[protected]@gmail.com
      Website URL:-
      https://propertytax.nmctax.in/
      Payment URL:-
      https://checkout.citruspay.com/ssl/checkout/8f5ov0yfe4
      [protected][protected][protected]--------
      Second transaction
      Transaction City:- Nashik City
      Transaction SEQ No:[protected]
      Terminal ID :[protected]
      Debit Card First Six Digits:- 608023
      Debit Card Last Four Digits:- 0616
      Transaction Date:-31/05/2021
      Transaction Amount:- 1322
      Website URL:-
      https://propertytax.nmctax.in/
      Payment URL:-
      https://checkout.citruspay.com/ssl/checkout/8f5ov0yfe4

      Plz Find Attachment Of Bank Statement

      Thank you.
      +2 photos
      Jun 30, 2021
      Complaint marked as Resolved 
      Verified Support
      Jun 22, 2021
      Citrus Payment Solutions Customer Care's response
      Hi,

      Please note that this is a successful transaction via Citrus Txn Id - OL[protected] & OL[protected] at our end, the amount for the same has been remitted to the merchant.

      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] &[protected] respectively.

      Regards,
      Citrus Support Team
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        Ashutoshdubey98
        Jun 21, 2021
        Resolved
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        Resolved

        Hi. I placed an order on zara on 20th june 2021 and paid via upi to citrus solutions pvt ltd.
        an amount of 1280 was deducted from my account but there was no order received by zara and it has been canceled.

        Kindly look into it and proceed with the refund at the earliest.

        Thank you
        +1 photos
        Aug 13, 2021
        Complaint marked as Resolved 
        Verified Support
        Jun 22, 2021
        Citrus Payment Solutions Customer Care's response
        Hi,

        We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
        processed on[protected] for Rs. 1280.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

        Regards,
        Citrus Support Team
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          Anil kumawat4321
          Jun 21, 2021
          Resolved
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          Resolved

          Address: VPO-JHEEGAR CHHOTI SIKAR
          Website: ptetraj2021.com/PteTFroM2021/hSpage.php#

          Sir mene B.ed 2year ka net banking se chhalan kiya tha to mere pese kat gye or B.ed ka payment fail bta rha hai.
          +2 photos
          Sep 5, 2021
          Complaint marked as Resolved 
          Verified Support
          Jun 22, 2021
          Citrus Payment Solutions Customer Care's response
          Hi!

          As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

          Regards,
          Team Citrus

          Verified Support
          Aug 05, 2021
          Citrus Payment Solutions Customer Care's response
          Hi!

          As checked, this is a successful transaction via Citrus transaction Id - OL[protected]
          and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

          Regards,
          Team Citrus
          Verified Support
          Aug 05, 2021
          Citrus Payment Solutions Customer Care's response
          Hi!

          As checked, this is a successful transaction via Citrus transaction Id - OL[protected]
          and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

          Regards,
          Team Citrus

          Sir mene meri beti ki practical fees inb corus solutions se pay ki h but mere account se payment cut gya 2 baar but ak hi payment show ho raha h dusra payment refund nahi huaa plz help my payment refund

          Transfer inb citrus payment solutions - Comment #3872582 - Image #0
          Transfer inb citrus payment solutions - Comment #3872582 - Image #1
          Sir mene bstc counsling ke liye payment kiya 3000rs account se to cut ghya but counsling ke liye fail bhta raha hai wapus payment karne ke liye bole raha hai

          Transfer inb citrus payment solutions - Comment #3905767 - Image #0
          Transfer inb citrus payment solutions - Comment #3905767 - Image #1
          Jaisingh Rawat's reply, Oct 11, 2021
          Sirji payment wapus kar dijiyhga
          Please
          Acc.no.51103940165
          SBI BHUDOL
          IFSC SBIN0031586
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            A
            Jun 20, 2021
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            It’s a fraud ! Citrus solutions ! I’m filing a complaint with the police ! wanted a refund for zara of the amount 3700, I spoke to officials from citrus solutions and then they took my 24000 and still
            Haven’t received the money ! It’s a fraud ! Please don’t use citrus solutions for any of your payment !
            Hi, happened same with me for zara, did u get the money back?? I’m very worried
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              Aditijain03
              Jun 20, 2021
              Resolved
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              Hi,
              I placed an order on Zara dated 19 june 2021 and made payment via UPI, using google pay to citrus payment solution their payment gateway. The amount for 4680 has been deducted from my account but my order has been canceled. Please either process my order or provide me with the refund.
              +2 photos
              Aug 10, 2021
              Complaint marked as Resolved 
              Verified Support
              Jun 21, 2021
              Citrus Payment Solutions Customer Care's response
              Hi!

              Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 21/06/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

              Regards,
              Team Citrus
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                A
                Jun 19, 2021
                Resolved
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                Resolved

                The amount has been debited from my account but zara is showing it’s pending please help
                Me out !!! Not fair !
                +2 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                Verified Support
                Jun 20, 2021
                Citrus Payment Solutions Customer Care's response
                Hi!

                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                Regards,
                Team Citrus
                Jun 20, 2021
                Updated by [email protected]
                My contact number -[protected]
                Email - Aarushi.[protected]@outlook.com

                Jun 20, 2021
                Updated by [email protected]
                I got a call from this number and all
                My money got debited

                Jun 20, 2021
                Updated by [email protected]
                Right after I wrote an email to you, I got a call from this saying he was from citrus payments this happened! Please help
                Jun 20, 2021
                Updated by [email protected]
                I had placed an order on zara for 3900 and the amount got debited from my account but don’t get confirmed on zara .so I had to complain .
                Please help me out ! I’m also complaining to the police

                Jun 20, 2021
                Updated by [email protected]
                I still haven’t got refund for the amount from your company and now another 24ooo has been cut . Please help me
                Verified Support
                Jun 21, 2021
                Citrus Payment Solutions Customer Care's response
                Hi,

                Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
                at our end, the amount for the same has been remitted to the merchant.
                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                Regards,
                Citrus Support Team
                Jun 21, 2021
                Updated by [email protected]
                Come on . This website is a fraud . You think we don’t know what you guys are doing here
                Jun 21, 2021
                Updated by [email protected]
                I’m not interested in getting my money back honestly
                Verified Support
                Jun 22, 2021
                Citrus Payment Solutions Customer Care's response
                Hi,

                Please note that we are a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                Regards,
                Citrus Support Team
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                  Aditijain03
                  Jun 19, 2021
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                  Hi
                  I placed an order on the zara app and made payment via UPI, google pay to citrus payment solution. The amount 4680 has been deducted from my account but the status of my order still shows payment pending. Please either process my order or provide me with refund as soon as possible
                  +1 photos
                  Jun 19, 2021
                  Updated by Aditijain03
                  I received email regarding pending payment from Zara even after making the payment. Please provide me with the refund asap. This is really disappointing. Kindly look into this matter.

                  Jun 19, 2021
                  Updated by Aditijain03
                  My order has been cancelled even after the payment deduction. Please respond to me asap regarding my complaints. I have not received any reply yet.

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                    S
                    shiv@1223
                    Jun 19, 2021
                    Resolved
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                    Resolved

                    Website: zara.com

                    I was placing an order on zara india online on 6th june 2021 and had opted for payment via upi. I then did the payment through BHIM FOR WHICH ZARA HAD USED CITRUS PAYMENT GATEWAY.I did the transaction via @punjab national bank and money got debited from my account but zara did not recived the amount.
                    so zara cancelled the order from their side as it keep pending
                    i haven't been initiated a refund.
                    Kindlyt check my concern and give me refund of my money as soon as possible'
                    +1 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Verified Support
                    Jun 20, 2021
                    Citrus Payment Solutions Customer Care's response
                    Hi!

                    As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                    Regards,
                    Team Citrus
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                      Aakriti Gurung
                      Jun 18, 2021
                      Resolved
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                      Respective sir/madam
                      I was placing a order on Zara India on 17th of June, 2021 and had opt for payment via UPI. Then I did the payment through PAYTM for which Zara had use citrus payment gateway. I did the transaction via [protected]@axisbank and money got debited from my account but Zara didn’t receive the amount because of which they cancelled my order from their side as it kept pending .
                      I haven’t been initiated refund .
                      Kindly check my concern and give me refund of my money at the earliest.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      Verified Support
                      Jun 21, 2021
                      Citrus Payment Solutions Customer Care's response
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Citrus Support Team
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                        G
                        graudit
                        Jun 16, 2021
                        Resolved
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                        Resolved

                        I have made a payment of rs 499 to ZEE5
                        reference[protected]
                        I would like to know which account the money was transferred.
                        G Rama swamy
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Hi!

                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) on [protected]@payu.in and our respective team will assist you further with your query.

                        Regards,
                        Team Citrus
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                          Vk@18
                          Jun 15, 2021
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                          I had placed an order at zara which could not be a success. My money got debited and the bank says it is a success from their side and zara has cancelled the other as they have not recieved it. Please refund this amount asap
                          Please find the details below and provide the refund asap to the bank account

                          Money Stuck - Comment #3845260 - Image #0
                          Citrus Payment Solutions Customer Care's response, Jun 22, 2021
                          Verified Support
                          Hi,

                          We regret the inconvenience caused. Your transaction with Citrus ID OL8074655755159270354
                          processed on 13-06-2021 for Rs. 5580.00 INR was a failed transaction. The amount has been refunded to your source account on 14-06-2021 and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

                          Regards,
                          Citrus Support Team
                          Please see the details below

                          Money Stuck - Comment #3845262 - Image #0
                          please find details below

                          Money Stuck - Comment #3845271 - Image #0
                          Hi, happened same with me for zara, did u get the money back?? I’m very worried
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                            D
                            dakhani
                            Jun 15, 2021
                            Resolved
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                            Resolved

                            I placed an order from Zara on the 23rd of December, 2020 for Rs 1470 through upi.

                            The order got returned without reaching me and I still haven't received the refund in my account even though zara claims that they have initiated the refund on the 23rd of Dec 2020.

                            I have checked with the bank and even have my bank statements and there is no credit for this.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                            Regards,
                            Team Citrus
                            dakhani's [Complaint's author] reply, Aug 29, 2021
                            Hi..
                            Ph no : 9740775040
                            Email id : [email protected]
                            How to share screen shot of payment details..pls let me know.
                            Our complaint is not yet resolved..as requested by you the payment details attached herewith and the contact number used is [protected] and email id is [protected]@gmail.com.. please look into the matter and arrange refund at the earliest.

                            Refund issue - Comment #3885998 - Image #0
                            Refund issue - Comment #3885998 - Image #1
                            Refund issue - Comment #3885998 - Image #2
                            Citrus Payment Solutions Customer Care's response, Aug 31, 2021
                            Verified Support
                            Hi,

                            We regret to inform you that the transaction with the Citrus ID: OL7317571990135987695 has been failed and we have not received funds against the same.

                            Kindly request your customer to contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account .
                            Regards,
                            Citrus Support Team
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                              Namaah Hans
                              Jun 15, 2021
                              Resolved
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                              Resolved

                              Hi I placed an order on zara yesterday and paid via upi …@okhdfcbank. The almond got debited from my account but the order got cancelled. Please initiate a refund asap
                              +1 photos
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Jun 22, 2021
                              Citrus Payment Solutions Customer Care's response
                              Hi!

                              Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 15/06/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

                              Regards,
                              Team Citrus
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                                KJShah
                                Jun 14, 2021
                                Resolved
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                                Resolved

                                Address: 6, Parishram Complex, 132ft. Ring Road, Near Bhavasar Hostel, Nava Vadaj,

                                I was placing an renew software order on KDK Software online on 12th June 2021 and had opted for payment via upi.
                                I then did the payment through Paytm Rs.7434/- (rupees seven thousand four hundred thirty four only) pay for which KDK Software had used citrus payment gateway.
                                I did the transaction via [cirtus]@axisbank and money got debited from my account but KDK Software did not received the amount.
                                So KDK Software cancelled the renew order from their side as it keep pending
                                I haven’t been initiated a refund.

                                Kindly check my concern and give me refund of my money at the earliest.

                                N K Shah
                                +91-[protected]
                                +1 photos
                                Jun 15, 2021
                                Complaint marked as Resolved 
                                KDK Software email as below [email protected] Phone no.+917969012008
                                Jun 15, 2021
                                Updated by KJShah
                                Still not resolved the problem.
                                Verified Support
                                Jun 22, 2021
                                Citrus Payment Solutions Customer Care's response
                                Hi,

                                We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                                processed on[protected] for Rs. 7434.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

                                Regards,
                                Citrus Support Team
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                                  Abigail Darlong
                                  Jun 14, 2021
                                  Resolved
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                                  Resolved

                                  Hi, I placed an order to Zara (Amount- INR 5780) via UPI on 14th June. The amount was deducted and I got a message from my bank. However, on the Zara website, it said the payment wasn't successful and the order has been canceled.
                                  +2 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Jun 16, 2021
                                  Updated by Abigail Darlong
                                  Hi, it's been 2 days, there is no reply from your end.
                                  Kindly treat this as urgent and refund my money.
                                  Verified Support
                                  Jun 22, 2021
                                  Citrus Payment Solutions Customer Care's response
                                  Hi!

                                  Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 15/06/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

                                  Regards,
                                  Team Citrus
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                                    Avantika Dubey
                                    Jun 14, 2021
                                    Resolved
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                                    Resolved

                                    I placeyan order on 13 june 2021 on Zara India, I paid via paytm UPI an amount of Rs. 2280/-
                                    The amount was debited from my bank account but was not received by Zara and they cancelled the order.
                                    Kindly check my concern and give me a refund of my money at earliest !
                                    +1 photos
                                    Jun 14, 2021
                                    Complaint marked as Resolved 
                                    Hi, issue is not resolved, i have received no mail or any call regarding the issue. I made an order on zara india on 13th June 2021. Money got deducted but zara didn't receive the payment. Please help in refunding the amount Email: [email protected] No: 9411890691
                                    Jun 15, 2021
                                    Updated by Avantika Dubey
                                    Hi please update on this, i have still not received any refund confirmation
                                    Jun 16, 2021
                                    Updated by Avantika Dubey
                                    Hi, please update. Kindly initiate my refund.
                                    Verified Support
                                    Jun 22, 2021
                                    Citrus Payment Solutions Customer Care's response
                                    Hi,

                                    We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 2280.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

                                    Regards,
                                    Citrus Support Team
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                                      Avantika Dubey
                                      Jun 14, 2021
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                                      I made an online order on Zara on 14th June 2021 via UPI payment mode.
                                      I made payment through Paytm, for which zara directed me to citrus payment gateway via [protected]axic bank.
                                      Money got debited from my account but not received by zara, and has cancelled my order from their end.
                                      Kindly support and refund the amount at the earliest.
                                      +1 photos
                                      Jun 14, 2021
                                      Updated by Avantika Dubey
                                      Issue not resolved.

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                                        Himanshi.27
                                        from Pali, Rajasthan
                                        Jun 13, 2021
                                        Resolved
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                                        Refund Status

                                        I placed an order of ₹2990 on Zara on 12.06.21 through UPI. The amount has been deducted but Zara said the payment is pending so I eventually cancelled the order. Haven’t received the refund yet. How am I supposed to know about the processing of refund? Please respond....
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