Submit a Complaint
Claimed

Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Citrus Payment Solutions

Having problems with Citrus Payment Solutions?

File a complaint and get it resolved by Citrus Payment Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Naveenhs
May 8, 2021
Report
Copy

Address: Kuvepmu nagar
Website: Bhart pay

Dear sir,
I have paid 647 ₹ on 13 the March 2021, by Amazon pay to Barth pay merchant but transactions done at same day . But amount credited at 8April 2021to merchant.
Now merchant telling amount not credit to account and I need to check like that. Now what I have to do.
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sumitkmr
    May 5, 2021
    Report
    Copy

    We recharge csc wallet through citrus pay 10.53 am dated 05/05/2021 and transaction was not successful but amount deducted from bank the bank transaction ref no. is IGALBRJAZ3. Plz check the payment status and refund the amount in bank account
    View replies
    Hi,

    The needful Auto-Refund shall reflect in your account within 5 to 7 working days.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      U
      U C Mishra
      from Jhansi, Uttar Pradesh
      May 4, 2021
      Report
      Copy

      I have successfully maid payment of House Tax for Rs.1256/- house ID 9157B73103 (Nagar Nigam Lucknow) on 1/5/2015 through SBI internet banking, but neither a tax receipt was generated nor a refund to my account has been maid. Plz expedite.

      Umesh Chandra Mishra
      Email - [protected]@gmail.com
      Mobile: [protected]
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kamilathasneem
        May 3, 2021
        Report
        Copy

        Hello i have ordered from zara and payment already taken by u but not got by zara.they already cancelled the order. Resolve my issue. When i will get my refund
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kamilathasneem
          May 2, 2021
          Report
          Copy

          I have ordered from zara and paid through citrus, money have been deducted but zara not confirming my order and showed payment pending and cancelled. Please resolve my issue
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bilal.ma1976
            May 2, 2021
            Report
            Copy

            Address: Thanjavur
            Website: Annamalai University fees

            Payment done by your gateway is failed but the amount is debited from my account Rs.2800 is not refunded
            Ph: [protected]
            Email: bilal.[protected]@gmail.com
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Anjali Sahajpal
              May 2, 2021
              Resolved
              Report
              Copy
              Resolved

              I was placing an order on zara india online on 1st May, 2021 and had opted for payment via upi.
              I then did the payment through google pay for which zara had used citrus payment gateway.
              I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount.
              So zara cancelled the order from their side as it keep pending
              I haven’t been initiated a refund.

              Kindly check my concern and give me refund of my money at the earliest.
              +1 photos
              May 5, 2021
              Complaint marked as Resolved 
              I have got my refund. thankyou!!
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                yogesh kashadra
                May 1, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: [email protected]

                Respected sir my your site deducted 7095from my sbi a/c kindly send detail on date 15.4.21 and 19.4.21
                Aug 10, 2021
                Complaint marked as Resolved 
                Verified Support
                May 06, 2021
                Citrus Payment Solutions Customer Care's response                 Hi,

                We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                • Citrus ID, Merchant, and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards,
                Citrus Support Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  riya hari
                  May 1, 2021
                  Report
                  Copy

                  I tried to place an order on Zara and payed by upi. The transaction occurred via citrus solutions pvt ltd and I payed the amount by google pay. The amount had been debited from my account but Zara canceled my order the next day.
                  Kindly look into this matter and refund the amount as soon as possible.
                  Thank you.
                  +1 photos
                  View replies
                  Hi,

                  We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                  processed on[protected] for Rs. 4280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

                  Regards,
                  Citrus Support Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rishirajsingh1
                    Apr 29, 2021
                    Report
                    Copy

                    Address: IIT Rohtak

                    I have already deposited the fees through SBI netbanking through Citrus Pay.
                    but not showing in my application status. Please find details enclosed.
                    Candidate Name: Ojasvi Singh

                    Registered Email Id :rishi.singh.[protected]@gmail.com

                    Registered Contact No.:[protected]

                    Date of Birth:14 March 2003

                    User Id/Application No.:1010853

                    Transaction Id/No.:[protected] IGALDYMO3

                    Transaction Date:25 April2021
                    Please let me know how should I further take up the matter for compensation from the suitable reimbursement and claim.
                    Father Name:Rishi Raj Singh
                    +2 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      khanujaaaa
                      Apr 29, 2021
                      Report
                      Copy

                      My amount of 3590 has been debited from my upi account to CITRUS SOLUTION PVT LTD but zara has confirmed my order. I request you to please refund my money back to my upi account.
                      Upi transaction id[protected]
                      My contact number - [protected]
                      View replies
                      Zara has not confirmed my order.
                      Reply
                      Hi,

                      Please note an auto refund shall reflect in your account within 5 to 7 working days in case the order was not confirmed and the amount deducted from your account. Thanks!
                      Reply
                      khanujaaaa's [Complaint's author] reply, May 1, 2021
                      Okay waiting
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Abhijna1234
                        Apr 28, 2021
                        Report
                        Copy

                        Money debited but transaction failed.
                        Amount: 2670 rupees
                        Zara order id: [protected]
                        Phonepay transaction id : T2104281000113924458277

                        I placed an order in zara on 28th april 2020 morning through phonepay but the amount was debited and transaction was failed. Hence zara cancelled the order. Please provide my money back .
                        +2 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sudstel
                          Apr 27, 2021
                          Report
                          Copy

                          I made a search for tickets to Bahrain from Kochi through google flights and Airindia express came up for 5May 2021.

                          I made the booking, selected the seat, made the payment but the confirmation page came up blank. I did not receive any email also. The payment was done through Citrusp*airindiaexpress on 27th April at 00.05Hrs

                          My Details.

                          Name Sudhir Krishnan
                          email [protected]@gmail.com
                          Phone No [protected]
                          Amount charged Rs. 40529.74 inclusive of the seat
                          +1 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            narender1546
                            Apr 27, 2021
                            Report
                            Copy

                            Address: faridabad

                            I had tried to pay school admission fee rs.110000 on 27.4.2021 and the amount got debited from my account.but later on the transaction status is being display that the transaction has failed .i have not yet rec.the money in to my account from where it got debit.
                            i need help

                            ref.id[protected]

                            [protected]
                            View replies
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                            Regards,
                            Team Citrus
                            Reply
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                            Regards,
                            Team Citrus
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              narender1546
                              Apr 27, 2021
                              Report
                              Copy

                              Address: faridabad

                              My payment 110000 paid th.citrus pay (regarding DPS FARIDABAD ADM.FEE) deducted my account but NOT RECEIVE receipt or acknowledge...SO pls solve this metter

                              date 27.4.21
                              ref.[protected]
                              hdfc bank..

                              [protected]
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Noopur Bhonsle
                                Apr 27, 2021
                                Report
                                Copy

                                I placed an order on Zara. Payment was made through upi Google pay. The amount was debited from my account but not received by Zara. They cancelled my order. The payment has been successfully made to Citrus Pay. Kindly refund my money IMMEDIATELY
                                +2 photos
                                View replies
                                Hi,

                                We request you to share a clear copy of the payment receipt so that we can assist you with the status at the earliest.

                                Regards,
                                Citrus Support Team
                                Reply
                                Noopur Bhonsle's [Complaint's author] reply, Apr 28, 2021
                                ICICI Bank Acct XXX818 debited for INR 5470.00 on 25-Apr-21 & citruspay@axisbank credited.UPI:111519842977.Call 18002662 for dispute or SMS BLOCK 818 to 9215676766

                                I don’t think it can get any clearer than this
                                Hi,

                                We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                                processed on[protected] for Rs. 5470 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                                Feel free to write to us if any other information is required.

                                Regards,
                                Citrus Support Team
                                Reply
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  T
                                  thisisbishaldas
                                  Apr 26, 2021
                                  Report
                                  Copy

                                  I had tried to pay my college fee amounting 47300 on 23/04/2021 and the amount got debited from my account but later on the transaction status is being displayed that the transaction has failed. I have not yet received the money into my account from where it got debited. I need help .

                                  Reference Id :[protected]
                                  UTR Number : S82755942
                                  Transaction ID : [protected]
                                  View replies
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Citrus Support Team
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Saihasa Oggu
                                    Apr 26, 2021
                                    Report
                                    Copy

                                    I had tried to pay my college admission fee amounting 80008rs on 17/03/2021 and the amount got debited from my account but the money did not get credited to my college account.It has been like a 45 days but there is no response from citrus payments i need help reg the same. I paid my college fees via netbanking and to icfai foundation of higher education.
                                    Account name the money got debited is SAIBER POWER SYSTEMS
                                    View replies
                                    Hi!

                                    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                                    Regards,
                                    Team Citrus
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rishirajsingh1
                                      Apr 25, 2021
                                      Report
                                      Copy

                                      Address: iim rohtak admission webdite

                                      Dir I received this message from bank
                                      Dear Customer, Thx for INB txn of Rs.3890 frm A/c X0085 to Citrus Pay. Ref IGALADYMO3 on 25Apr21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
                                      Sir, I did a netbanking payment through iim Rohtak website which diverted to your app but not showing in iim rohtak website.
                                      Verified Support
                                      Apr 27, 2021
                                      Citrus Payment Solutions Customer Care's response                                       Hi,

                                      Please note that this is a successful transaction via Citrus Transaction Id - OL[protected]
                                      at our end, the amount for the same has been remitted to the merchant.

                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                      Regards,
                                      Citrus Support Team
                                      May 02, 2021
                                      Updated by Rishirajsingh1                                       IIM Rohtak Vendor refused to have recieved the payment. I had to make second payment to get the application completed .Please return the first amount as Citrus has failed to pay the vendor.This payment was not recieved by IIM Rohtak.You have kept it please return my money.

                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        H
                                        harsh5201
                                        Apr 25, 2021
                                        Report
                                        Copy

                                        I was placing an order on zara india and opted to pay through upi payment mode, for which i use phonepe. Zara uses citrus payment gateway to which i paid the sum and money was deducted but as soon as i was redirected to the app, it showed payment failed and the order was not placed and my money was also deducted.

                                        It's very much inconvenient to run after your hard owned money like this from one email to another. Kindly address my grievance and refund. I can provide bank statement and phonepe transaction id one to one.

                                        Screenshot of my phonepe payment and transaction id added.

                                        Date of incident:- 24 April 2021
                                        +1 photos
                                        Apr 25, 2021
                                        Updated by harsh5201                                         Heyyy??? I’m really looking forward for your reply, and get my issue resolved asap, and refund of my payment.
                                        View replies
                                        Hi,

                                        We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 780.00 was a failed transaction. The amount has been refunded to your source account on[protected]and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

                                        Regards,
                                        Citrus Support Team
                                        Reply
                                        harsh5201's [Complaint's author] reply, May 12, 2021
                                        It’s been 15 days, I haven’t received any refund, which is really very bad, really looking forward for the refund and your reply!
                                        Please arrange the refund asap!
                                        harsh5201's [Complaint's author] reply, May 25, 2021
                                        I’m still looking forward for a reply, 780 is not a small amount that you’re taking so lightly?
                                        This is really not good.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Canara Bank
                                          1
                                          (5275)
                                          Shahi Exports
                                          1.4
                                          (26)
                                          Western Union
                                          1.3
                                          (64)