Citrus Payment Solutions Complaints & Reviews

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Hi,

Please note that this is a successful transaction via Citrus Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

I cant seem to share the screenshots. They arent uploading; am getting a system error-"move file error".

DEtails of transactions are as below- Order Details

Norton 360 Standard - 1 User 1 Year |Includes Secure VPN & Firewall |Total Security for PC, Mac, Android or iOS |Code emailed in 2 hrs.
Sold by Arham World (Exclusive Authorized Reseller)
(http://www.amazon.in/exec/obidos/ASIN/B086XSDRQP/ref=TE_new_PaymentHardDeclined...⇄

_____________________________________________________________________

Item Subtotal: Rs.761.86
Total Before Service Tax: Rs.761.86
Service Tax: Rs.137.14

Order Total: Rs.899.00

Got this message from Amazon:

Amazon.in Payment Declined
Order #[protected]
www.amazon.in/ref=TE_new_PaymentHardDeclined_3p_tex_h
_____________________________________________________________________
Hello Marilyn,

We're writing to let you know that the payment for the item listed below has been declined. You can update the payment method for your order or add a new one or opt to pay using Cash on Delivery (if applicable for the order) using the link below:
https://www.amazon.in/gp/css/summary/edit.html/ref=TE_new_PaymentHardDeclined_3p...⇄

Please revise your payment details or select an alternative payment method within 4 hours of receiving this email, failing which we would consider this order cancelled*.

also got a message from citrus payement solutions that transaction for amount of Rs 899 to Citrus Payt soln has been completed successfully with reference id[protected]

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Hello,
Contacted with the merchant site but they replied that the transaction was failed by Citrus Payments Solutions, you contact with them.
please take the necessary steps against above said matter.

Thanks
Ujwal Chandra Das

My transaction is not complete please add my money in account

My Challan No.[protected]
And transaction is fail

Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

Top-up Credited to my Wallet

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 22/04/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 19/04/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Hi,

Refund shall reflect in your account within 5 to 7 working days in case of any auto- deduction. Thanks!