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3.2
Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 36

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S
S.MANZOOR KOUCHAY
from Nagpur, Maharashtra
May 21, 2021
Resolved
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Address: BARSOO AWANTIPORA PULWAMA JAMMU AND KASHMIR

Hello Sir/ Madam

DATED: 18/05/2021 i upload to Top-up my CSC wallet rupees 1800
through Citrus payment solution Gateway under transaction ID (
[protected]IGALDPYTV5) the same amount deduction from my SBI
account but not to upload in my CSC wallet[protected] Account till date so
kindly solve my problem as soon as possible.
Aug 9, 2021
Complaint marked as Resolved 
Verified Support
May 21, 2021
Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team
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    U
    Ujala Patil
    May 20, 2021
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    Address: [email protected]
    Website: zara.com

    I was placing an order on zara india online on 19th may 2021 and had opted for payment via upi.
    I then did the payment through google pay for which zara had used citrus payment gateway.
    I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
    So zara cancelled the order from their side as it keep pending
    I haven’t been initiated a refund.

    Kindly check my concern and give me refund of my money at the earliest.
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      U
      Ujala Patil
      May 20, 2021
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      Address: [email protected]

      I was placing an order on zara india online on 19th may'21 and had opted for payment via upi.
      I then did the payment through google pay for which zara had used citrus payment gateway.
      I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
      So zara cancelled the order from their side as it keep pending
      I haven’t been initiated a refund.

      Kindly check my concern and give me refund of my money at the earliest.
      View replies
      Hi,

      We are unable to see the transaction details you have provided. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

      • Citrus ID, Merchant, and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Citrus Support Team
      Reply
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        S
        sesh1221
        May 19, 2021
        Resolved
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        Resolved

        I had placed an order on the Zara app on May 18, 2021 for Rs 3, 980. The money was debited from my account via UPI on Google Pay but Zara cancelled my order later. I would like a refund ASAP.
        +2 photos
        May 21, 2021
        Complaint marked as Resolved 
        Money refunded
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          P
          Peter Ferdinand
          May 18, 2021
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          Address: Bangalore

          Just would like to know the details of 2 transactions on 4th and 5th from my axis account to Citrus Payment Solutions.. The amounts are ₹1672 and 1271
          View replies
          Adding a copy of bank statements

          Iam complaining about two transactions happened on 4 and 5th May from Axis account - Comment #3834441 - Image #0
          Reply
          Hi!

          Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

          Regards,
          Team Citrus
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            A
            Ameya98
            May 18, 2021
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            Website: www.Zara.in

            Hi, I placed a payment for Zara via google pay (UPI) and was directed to citrus payment solutions. My payment got deducted from my account but Zara never received it hence my order was cancelled. I called Zara and they informed me my payment is stuck with Citrus, I have a receipt to prove the same. Kindly refund my money.
            +1 photos
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              A
              Atul rajput 2307
              May 18, 2021
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              I payed my property tax to Jackson municipal corporation. 18 May 2021 [protected]-CITRUSEAZYPAY [protected] 18 May 2021 5, 813.00
              But transaction not done by you
              +1 photos
              May 18, 2021
              Updated by Atul rajput 2307               18 May 2021 [protected]-CITRUSEAZYPAY [protected] 18 May 2021 5, 813.00
              Transaction not done by you
              May 18, 2021
              Updated by Atul rajput 2307               Jalgaon municipal corporatiob
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                M
                ManthanShah7
                May 17, 2021
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                My amount of Rs 3070.00 debited from a/c **9464 on 17-05-21 to VPA [protected]@axisbank(UPI Ref No[protected]. UPI account: [protected]@okhdfc but failed on Zara’s application and I need a refund. Thank you
                View replies
                Hi!

                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                Regards,
                Team Citrus
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                  R
                  Reshmamittal
                  May 17, 2021
                  Resolved
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                  Resolved

                  Address: Ghaziabad

                  An amount of Rs. 74997 transferred from my account no. [protected] on 30/10/2-21, ref no. IB/CITRUS/[protected].

                  Name of beneficiary in whose account, amount is transferred is required.
                  May 17, 2021
                  Complaint marked as Resolved 
                  30.10.2020 IB/CITRUS/162010001499325/162010001499325 Rs. 74, 997.00
                  View replies
                  Hi!

                  As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "Amzon Pay India" directly to get the status at their end.

                  Regards,
                  Team Citrus

                  Name of Beneficiary required - Comment #3834108 - Image #0
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                    S
                    Sal23
                    May 17, 2021
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                    Hi, I made a payment of 3580 to Zara on 14 May through google pay. The money got deducted from my account but zara did not receive the amount and eventually cancelled the order. Kindly, process my refund at the earliest. I am contantly trying to call the customer service but there is no response
                    +3 photos
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                      S
                      SameerAnand17
                      May 17, 2021
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                      I had placed an order through the zara application on 13th april, made the payment of ₹3270 through google pay which was debited to citrus solutions, the money was never received by zara and hence the order was canceled. Since then have contacted citrus on their mail 4 times never getting a reply,
                      Highly unprofessional, please resolve this ASAP
                      View replies
                      Hi!

                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                      Regards,
                      Team Citrus
                      Reply
                      SameerAnand17's [Complaint's author] reply, May 18, 2021
                      UPI Transaction id : 110315631450
                      Amount : ₹3270
                      Completed on 13th April
                      Contact number : 8929181405
                      Mail id : [email protected]
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                        C
                        Cheryl Lavya
                        May 16, 2021
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                        This is very disappointing, please see to it that Zara receives my payment otherwise please refund asap.
                        +2 photos
                        View replies
                        Hi,

                        We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                        processed on[protected] for Rs. 3670.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                        Feel free to write to us if any other information is required.

                        Regards,
                        Citrus Support Team
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                          A
                          Aishwarya Manjunath
                          from Chittur, Kerala
                          May 16, 2021
                          Resolved
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                          Resolved

                          I made a purchase for Rs. 2370 on Zara app through UPI payment method. The app showed that the payment is still pending while the amount has been debited. Now Zara has even cancelled the order from their side. It’s not a small amount. Kindly refund my money ASAP. I want my money back.
                          +2 photos
                          May 18, 2021
                          Complaint marked as Resolved 
                          The amount was refunded.
                          View replies
                          Hi,

                          We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                          processed on[protected] for Rs. 2370.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                          Feel free to write to us if any other information is required.

                          Regards,
                          Citrus Support Team
                          Reply
                          Aishwarya Manjunath's [Complaint's author] reply, May 18, 2021
                          Thank you, I got my money back.
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                            V
                            Vaibjad
                            May 16, 2021
                            Resolved
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                            Resolved

                            Address: 316, 3rd Floor, Gala Commercial Complex, Dindayal Upadhyay Marg, Mulund West, Mumbai, Maharashtra 400080
                            Website: consumers.citruspay.com

                            Hello,

                            I’ve placed an order on 16th of May on Zara. Opted for UPI payment - got redirected to Citrus payment solutions gateway and made the payment from phone pe app. Money got debited from my account but the status of the purchase shows pending payment . Therefore Zara cancelled my order My amount has debited from bank account

                            Please let me know if the order and payment is successful else if it is unsuccessful kindly initiate the refund.

                            Kindly resolve at the earliest.
                            +1 photos
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Verified Support
                            May 17, 2021
                            Citrus Payment Solutions Customer Care's response                             Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
                            • Citrus, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used
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                              S
                              Sakshi12345
                              May 15, 2021
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                              Paid ₹4250, but hasn’t been received by Zara hence order is payment pending. Kindly process it asap or initiate refund.
                              View replies
                              Google Pay
                              Reply
                              Citrus Payment Solutions Customer Care's response, May 16, 2021
                              Verified Support
                              Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used
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                                S
                                Sal23
                                May 15, 2021
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                                I paid money through gpay 3580 for my zara order. Money got debited from my account but it says payment pending
                                +1 photos
                                View replies
                                Zara cancelled my order. Kindly please refund my money ASAP.

                                Regarding Zara 3580 gpay - Comment #3833893 - Image #0
                                Regarding Zara 3580 gpay - Comment #3833893 - Image #1
                                Regarding Zara 3580 gpay - Comment #3833893 - Image #2
                                Reply
                                Hi,

                                We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                                processed on[protected] for Rs. 3580 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                                Feel free to write to us if any other information is required.

                                Regards,
                                Citrus Support Team
                                Reply
                                Hi Team,

                                I haven't received the payment yet. Can you check if it has been processed?
                                Reply
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                                  R
                                  rayapati lusture
                                  May 15, 2021
                                  Resolved
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                                  Resolved

                                  Hello,

                                  I’ve placed an order on 14th of May on Zara. Opted for UPI payment - got redirected to Citrus payment solutions gateway and made the payment from phone pe app. Money got debited from my account but the status of the purchase shows pending payment .

                                  Please let me know if the order and payment is successful else if it is unsuccessful kindly initiate the refund.
                                  Txn ID: T2105142229029232557345.
                                  Kindly resolve at the earliest.
                                  +1 photos
                                  May 19, 2021
                                  Complaint marked as Resolved 
                                  I’ve got the refund.
                                  May 15, 2021
                                  Updated by rayapati lusture                                   Zara has cancelled order from their side. Kindly initiate the refund.

                                  Verified Support
                                  May 16, 2021
                                  Citrus Payment Solutions Customer Care's response                                   Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used
                                  May 16, 2021
                                  Updated by rayapati lusture                                   Done the transaction via UPI Id : [protected]@ybl
                                  Transaction Date: 14th May ‘21
                                  Amount: 1, 470.

                                  Verified Support
                                  May 17, 2021
                                  Citrus Payment Solutions Customer Care's response                                   Hi,

                                  We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                                  processed on[protected] for Rs. 1470.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                                  Feel free to write to us if any other information is required.

                                  Regards,
                                  Citrus Support Team
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                                    S
                                    Sal23
                                    May 14, 2021
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                                    I made payment of 3580 to Zara through gpay and the amount got debited from my account but the website says payment pending. Please refund my money
                                    +1 photos
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                                      U
                                      U C Mishra
                                      from Jhansi, Uttar Pradesh
                                      May 9, 2021
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                                      I deposited online Hose Tax Rs.1256/- for ID 9157B7313 through SBI internet banking on 1st May 2021, the amount was successfully debited from my account. I am very sorry to advise again that the amount was neither credited to my House Tax not refunded to my deposit account as yet. Please expedite and advise me the correct position and further course of action.

                                      U C Mishra
                                      [protected]@gmail.com
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                                        S
                                        Surbhi Khatri
                                        May 8, 2021
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                                        I ordered shoes from online Zara app
                                        My amount 2990/- got debited through Googlepay gateway payment link. But order was not confirmed on Zara app and payment awaited sign showing continued so I cancelled the order after 1 hour. My amount is not yet credited. Please look into the matter on the urgent basis
                                        +1 photos
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