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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

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Citrus Payment Solutions reviews & complaints page 40

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Address: 3rd Floor, Viraj Building, SV Road, Khar (West) Mumbai Mumbai City District Maharashtra India - 400052

Hello,

I tried to pay my college fee 20810/- on[protected] for my second semester. My college that is University of Hyderabad is using eazypay which redirected me to the citrus payment gateway.

I made the payment through Union bank of India and amount got debited from my account. I also got a message from the bank that transaction to citrus payment solutions was completed successfully but my college has not received any amount. So it will be very helpful if you could look into this matter and credit the amount back into my account.

Kindly help because I need to pay my semester fees.
I have attached the transaction history screenshot and the message that I received from the bank.

+3 photos

Apr 10, 2021

Complaint marked as Resolved

The company did not contact me but the amount was credited back into my account. So I am marking this complaint as resolved.

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Address: CUTTACK, ODISHA

We had made online payment through your payment gateway on 27.03.2021 for Rs. 3, 90, 908.60. But till date the amount not credited to the Payee account neither it is refunded to our account also.
My Transaction ID[protected]
Dt. 27.03.2021
The photo of our account statement is attached for reference

It is therefore requested to look into the matter and solve the problem.
Regards
P.K.Sahoo
Officer-In-Charge (Examination)
BOSE, Cuttack
Mob No.- [protected]

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Apr 09, 2021

Citrus Payment Solutions Customer Care's response Hi! As checked, this is a failed transaction and we have not received any funds for the same. You need to contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team Citrus

Verified Support

Apr 09, 2021

Citrus Payment Solutions Customer Care's response Hi! Please find screenshot.

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On[protected] I made a transaction of ₹999 for Amazon prime annual subscription with reference ID[protected]. I cancelled that, so when do I get back the money.

Apr 09, 2021

Updated by bindukiranmayi [protected]
[protected]@gmail.com

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 9, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

bindukiranmayi's [Complaint's author] reply, Apr 14, 2021

I already posted the details of my transaction on 9th April itself along with the screen shots of my transaction as asked. I didn't receive any correspondence till today

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With respect to the above subject I purchased a shirt from zara online and was not happy about the product I returned it back in the store in February and was told I the amount will be deposited into my bank account .and was the check for it after 14th February and first week of March, return No was[protected] for order no[protected] it is 7th April and I have received my money of Rs1999 so far when I called costumer care Zara I was given the no
(OL[protected] and was told the was released by zara in the name of INDITEX TO my bank account when I checked with my bank I was told no such transaction was received by the bank. I would like to know if your organisation can help me get back my refund amount from zara
Thanking you
Latha

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Website: Zara

I ordered a product from Zara and paid for it with Gpay. Money was deducted from my BANK ACCOUNT. However, Zara never confirmed my order and eventually cancelled it because they did not receive payment. Since you are the third party, I would really request you for an immediate refund. Below attached are the following invoices:
1) Gpay Transaction Snap
2) Bank Text Message confirmation snap
3) Zara order cancellation snap

+3 photos

Verified Support

Apr 08, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• Citrus transaction id, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Apr 11, 2021

Updated by nandesh sabunkar Citrus transction proof and transaction date along with amount is updated in images

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Ordered a product from Zara and paid for it with Gpay. Money was deducted from my BANK ACCOUNT. However, Zara never confirmed my order and eventually cancelled it because they did not receive payment. Since you are the third party, I would really request you for an immediate refund. Below attached are the following invoices:
1) Gpay Transaction Snap

+3 photos

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On 31 March 21, Rs 5000/- has been payed to you vide No[protected] from my bank account with Union Bank of India.
please let me know to whom this payment has been made by you.
Thanking You
Ravi Eipe

Aug 9, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi Ravi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reipe's [Complaint's author] reply, Apr 4, 2021

The issue has been resolved. Thanks.
My bank has reversed the payment.

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Address: KHANDWA MADHYA PRADESH(450001)

RESPECTED ALL,

The payment I have made from my account didn't recieved in my CSC account.
The amount of 5002.95 was debited from my bank account but not credited in my CSC account.
Please try to resolve my problem as soon as possible..
CSC ID[protected]
OWNER - BHARAT KUMAR JAIN
CONTACT NUMBER- [protected]

01-Apr[protected]Apr-2021) TO TRANSFER
INB Citrus Payment Solutions [protected]IGAKWDIYE2 5, 002.95

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Apr 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Amount deducted from bank but not recd in wallet
Message from Bank:
Transaction for INR|502.95 to CITRUS PAYMENT SOLUTIONS has been completed successfully with reference id[protected].

Aug 9, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via and we shall assist you further.

• Citrus Id, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Using my ghmc app i paid propert tax to ghmc through citrus pay but it's not reflecting to ghmc that i paid.
I paid through google pay with Transaction Number[protected] and the payment amount is 1642 and that was successfully credited to citrus solutions Pvt ltd on 15th April 10:34 am
But it's not credited to ghmc they have raised a penalty for this.
I request you to look at this matter and Please check and revert my money

Thanks & REgards,
Uday Kumar.

+2 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Apr 03, 2021

Citrus Payment Solutions Customer Care's response Hi Uday,

Please note that this is a successful transaction via Citrus Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - M111997137320200415103113 in order to get the status at their end.

Please find the screenshot attached.

Regards,
Citrus Support Team

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Address: A 2, Himgiri Enclave, Chander Vihar, Nilothi Extn. Near Aggarwal Chowk

[protected]-CITRUSEAZYPAY [protected] 21 Mar 2021 3, 890.00

Payment deduct what not showing in IIP Rohtak website

Kamal Kumar
Mobile: [protected]

Aug 9, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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On 31st March, I was placing an order on Zara for which I paid via PhonePe UPI. The money was requested through citrus payment solutions and I paid the amount. The amount Rs. 4980 has been debited from my bank account, but citrus page prompted that transaction was unsuccessful. Now the merchant “Zara” has cancelled my order because of the pending payment and I still do not have my money back. Also PhonePe indicates the transaction has been successful and also I got a message from my bank that the amount was credited to [protected]@axisbank. The UPI reference number is[protected]. Please refund me my amount.

+2 photos

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Website: Zara

On 31st March, I made a payment on Zara through Citrus Pay Solution using PhonePe UPI and amount got credited in [protected]@axisbank. Though the amount has been debited from my account, but the transaction is still unsuccessful. I would request Citrus Payment Solution to refund my amount. UPI reference number[protected].

+2 photos

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Address: Gurgaon

I have made payment for water bill on 30/3/21 at 13:17:33 time whose transaction id is [protected][protected] of rs2896/- This transaction shows as failed transaction and amount has been deducted from my hdfc account but not returned yet. Pls check ta your end and revert with a possible solution.
Email id [protected]@hotmail.com

+1 photos

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I was placing an order on zara india online on 131st march 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Apr 9, 2021

Complaint marked as Resolved

Though it took few days, and during the period there was no response received for any of the sides( neither the company nor this platform). And there is no proper grievance redressal mechanism or any contact point to get connected. Since my refund was initiated to my associated account. Hence, I mark my complaint resolved.

Mar 31, 2021

Updated by Ashwin Alawa Date is 31st march 2021

Verified Support

Apr 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on 31st Mr 2021 for Rs. 3480.00 was a failed transaction. The amount has been refunded to your source account on 3rd April 2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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A

Ashwin Alawa

Apr 2, 2021

There has been no response from the team regarding refund nor any update from Citrus Payment Solutions.

A

Anjali Sahajpal

May 2, 2021

I was placing an order on zara india online on 1st May, 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Zara payment failed but amount debited - Comment #3828828 - Image #0

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Address: Mumbai

I have done a transaction for YEIDA its been credited from my account but is not reflecting in YEIDA and showing status as failed. When i checked with my bank the transaction is successful and is credited to CItrus Payment Solutions Mumbai. Kindly return the amount....

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Address: Mumbai

I have done a payment of INR 496, 510 in favour of YEIDA using Citrus payment solution gateway via netbanking it is not reflecting in YEIDA application but my account is debited and credited to Citrus.

I have all the details which ofcourse i cannot share here i would request the team to please contact me and help to solve my issue.

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I have placed an order the amount had been debited but it’s was showing pending payment in the Zara site

So I cancelled the product

When will I get my refund.

Apr 02, 2021

Updated by Tript_i When will I get my refund ???

Apr 06, 2021

Updated by Tript_i 7 days already no refund

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 1, 2021

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Tript_i's [Complaint's author] reply, Apr 3, 2021

Please look into it

Tript_i's [Complaint's author] reply, Apr 3, 2021

Email - [email protected]
Number - 8860456506
Transaction date -30 march
Payment through UPI

T

Tript_i

Apr 2, 2021

Email - [protected]@gmail.com
Number - [protected]
Transaction date -30 march
Payment through UPI

I have placed an order the amount had been debited but its was showing pending payment. So I cancelled the product want refund - Comment #3818263 - Image #0

I have placed an order the amount had been debited but its was showing pending payment. So I cancelled the product want refund - Comment #3818263 - Image #1

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 4990.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi, i had done a transaction dated 28/3 to yeida byt transaction failed but amt. Debited from my Uco bank account.Transation no is IBP CITRUS[protected]..Pl get amt. Refunded back to my account.thanks

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2021

Verified Support

Hi Pankaj,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Txn ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Water bill payment deducted through sbi netbanking but receipt not generated. Amount has been deducted from sbi netbanking of Rs 1680. Transaction ID is #IGAKVOLWH9

+1 photos

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