Citrus Payment Solutions Complaints & Reviews

Address: [email protected]

Dear Team,
I have accessed Sri Ma Vidyalaya School website and done the school fee for my daughter. Immediately i got msg to my phone and not received school receipt.
This is happening 2nd time for me.
Please check and provide the transaction ID.
The Transaction ID is more helpful for me to check with School Management.
Kindly do the needful.

Regards
Pradeep R [protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 2, 2021

Verified Support

Hi, please help us with the needful Citrus Payment ID for assistance.

Regards
Team Citrus

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Address: NA

I ordered a product from Zara and paid for it with Gpay. Money was deducted from my BANK ACCOUNT. However, Zara never confirmed my order and eventually cancelled it because they did not receive payment. Since you are the third party, I would really request you for an immediate refund. Below attached are the following invoices:
1) Gpay Transaction Snap
2) Bank Text Message confirmation snap
3) Zara order cancellation snap
4) Gpay Statement Snap
5) Zara App Snap

+5 photos

Mar 3, 2021

Complaint marked as Resolved

Verified Support

Mar 01, 2021

Citrus Payment Solutions Customer Care's response Hi, the status of this transaction with Citrus ID OL[protected] stands failed Which means the amount shall be auto-credited in your account within 5 to 7 working days. Thanks!

Mar 03, 2021

Updated by jannat0202 I got my refund. Thank you.

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Address: HNo. 547 Sector 9

An amount of Rs. 4050/- was made towards HUDA water bill on 26/02/2021 vide transaction no. INB[protected], however, the same has not been credited in to HUDA account.

Please resolve on urgent basis

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 1, 2021

Verified Support

Hi, please share the below details for assistance.
• Scan copy of a statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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Dear Sir,
I have done a wallet topup at rupy 1700/- at 25/02/2021
through citrus payment gateway amount deducted from my bank account but not credit in my csc account.
then i another topup a same amount of rupy 1700/- they got it in my
csc wallet but previous topup not credited in my csc wallet nor in my
bank account.
Please Help me..
thanking You..Sir

attachment:
1) Copy of bank Statement

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Address: 19/4, Gorkha Hills, DSSC Wellington

Hi
I have done the shopping trhough Zara app on 24Feb with an amount of 10470, using Paytm upi. The money deducted from my account but it has not credited to the merchant so I again placed the same order. The time of transaction was 8:33 and 8:46 pm. Kindly initiate the refund pl

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 1, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I placed the order of zara today morning, while making the payment I choose the option for UPI payment, and I made the payment through Google pay, for citrus solutions Pvt Ltd. my money got deducted however I received a mail from Zara that my order is cancelled coz I haven't made the payment, but the payment was done through Google pay to the UPI( [protected]@axisbank). Kindly help me as its not a small amount which has been debited.i have also shared the screenshot of the payment details.please revert me ASAP.

+3 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Feb 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I was placing an order on zara india and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via @sbi and money got debited from my account but zara did not received the amount.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

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Dear Sir/Madam,

Kindly refund the amount as the safari ticket through ecorbett is not booked but the amount got deducted from the account.
Transaction No:D[protected]
SBI Transaction No:[protected]IGAKNELAF2
Amount-994.67
Transaction Date:16.02.2021
email id:[protected]@gmail.com
Mob No:[protected]

Thanks & Regards
Utsab Sengupta

Verified Support

Feb 23, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - D[protected] in order to get the status at their end.

Regards
Team PayU

Feb 23, 2021

Updated by utsabsen As per the merchant Jim corbett it is a failed transaction and the ticket was not booked.Kindly refund the amount ASAP

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Website: Zara.com

I placed an order on Zara's website on 18 th February 2021.
The payment was successful through upi but the order was not processed.

+3 photos

Feb 19, 2021

Complaint marked as Resolved

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I placed an order from Zara on 18th February, 2021 through UPI payment Option by using PhonePe UPI ID sahil.[protected]@ybl . When i completed the transaction, the money was deducted from my bank account but the payment got cancelled and ZARA didn’t get the money and it’s still showing as Pending payment. So I would like a refund ASAP.

+3 photos

Feb 22, 2021

Complaint marked as Resolved

I asked ZARA about this situation and they told me that I would get a refund in some days and I got one today. That’s All.

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N

Nitu KV

Feb 22, 2021

Please reply . My order got cancelled by Zara because they didnot recieve money, but my money got deducted by citrus solitions pvt ltd. I have sent them multiple complaints but now i got mail from [protected]@consumercomplaints.in as follow: Hello,

We provide our users with an opportunity to post their complaints online in order to find a solution to their problem. Often the companies try to contact the complainants and offer to resolve the issue. The solution of a company representative of your complaint does not depend on us.

What do i do now? I dont know how to get my money back.

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I have placed an order on zara.com with the number [protected]. I already made the payment via UPI. The money has been deducted from my account, but it still shows payment pending on the app, and I did not get any email regarding the order confirmation. PFA reference screenshot of the payment.

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I placed an order with zara, but no order was placed. It was a prepaid order. The amount has been deducted.
Tried calling the zara help line. They said they never received an order.
Kindly help or refund the money

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 19, 2021

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Money deducted, but no order placed. - Comment #3801613 - Image #0

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Hi,
I ordered items from zara and payment was made through google pay.
The amount (1870) got debited from my bank account but the order was cancelled stating payment was not received

Kindly look into the issue and do the needful

+1 photos

Feb 16, 2021

Complaint marked as Resolved

I got my refund

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Hi Team,

I placed an order from zara on 13th feb 2021 through upi payment. The medium of payment was through citrus private solutions. The money got deducted from my account but the order got canceled from zara due to pending payment. Can you please revert my money back to my account.
Added attachments from my bank and from google pay that money has been transferred to citrus solutions.

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Feb 15, 2021

Updated by Love_neha Can you please give me some information on this

Verified Support

Feb 17, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 15/02/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was paying through upi payment mode whole transaction was completed money was deducted from my account but my order was canceled upi reference number[protected]

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Feb 12, 2021

Updated by Dikshant khanduja Any update?

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Hi Citrus Team
This is the message I got from ICICI team that the amount was credited to your account. However ZARA did not receive the payment & cancelled my order.

Your transaction of Rs 5150 was successfully credited to the beneficiary CITRUS SOLUTIONS PVT LTD account XXXXXXXXX1465 on 10/02/2021 19:27:51 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Please check
Thanks
Sabhya

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Zara. Citrus payment solutions

Hi,

Zara cancelled the order [protected] on 08/02/2021 for Rs 1880. Money got deducted from bank account. Kindly refund my money. Please leave a response on Divyanshu.[protected]@gmail.com.

Thanks,
Divyanshu Ratawal
[protected]

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Website: watertax.nmctax.in

Dear
Sir/ Mam,
I have done payment of water tax of Rs 5872/-
On 27 January. But it's showing that amount is in merchant bank citrus payment solutions.
Please refund my amount.

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On 08/02/2021 paid rs 50 online as marriage certificate fees on NMC portal through Citrus payment solutions .Money also deducted for the above on 08/02/2021 at 12.14am but my NMC dashboard does not show any paid record and insists to pay.

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Money was deducted from my account but payment was not completed I am sharing my Transaction ID T2102071400492887631881
Payment time 2 PM
Date Sunday 07 February
Amount paid from PhonePe was 2980rps
my mobile number [protected]
name siva krishna madasu
email.[protected]@gmail.com

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 7, 2021

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 43

Online School Fee payment (Sri Ma Vidyalaya chennai)

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Zara Order Rejected, money deducted from account. Want Refund.

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HUDA water bill payment

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Csc wallet not topuped

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Zara shopping

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My money got debited however the ZARA order was not placed.

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Zara refund

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Amount Debited Ticket Not booked

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The amount was debited from my account but the zara order was not placed

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Zara Order Not Processed but Amount money deducted from account

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Money deducted but order not placed on zara.com

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Money deducted, but no order placed.

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Amount debited but order got cancelled

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Money got deducted from account but order was not placed.

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Zara canceled order money deducted

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Money Debited from ICICI Account but ZARA Order was not placed

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Zara cancelled order and money deducted

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Payment regarding

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Amount deducted online for Marriage certificate registration but my account does not reflect that.

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Money was deducted from my account but payment was not completed

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