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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

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Citrus Payment Solutions reviews & complaints page 42

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I placed an order on Zara India online on 18 March 2021 and had opted for payment via UPI.
I then did the payment through phone pay. Money got debited from my account but Zara did not receive the amount.

Kindly initiate a refund as soon as possible.

Thank you

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 23, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 19/03/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

son09's [Complaint's author] reply, Mar 23, 2021

Thank you so much. I got my refund today

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I ordered from Zara the amount was debited from my account but my order was canceled since the payment didn’t reach Zara. Please look into this when will I receive my refund

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 22, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I made a payment of 815 via net banking today 21/03/2021 but payment was not success and my money debited.
Please check and credit back my money in my account.
Payment reference number = [protected]

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 23, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Hey I made a payment for amount 2990/- through zara . I made payment via google pay . The amount was deducted right away from my account and when I went to the zara page. The page showed that the payment is still pending and later the order placed for cancelled.
Please either initiate my payment or refund the money back

UPI Transaction id: [protected]

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Hi,

I was placing an order through zara and the payment gateway was Citrus Solutions. Nearly Rs 20, 000 were debited but the order was never placed. There has been no mail of refund initiation. Please assist as I am scared. Attaching photos of the two orders and the payment.

Aug 6, 2021

Complaint marked as Resolved

Mar 20, 2021

Updated by priyalalwanii adding more images from google pay transactions. please see.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 21, 2021

Verified Support

Hi,

We regret the inconvenience caused. We will check and update you on the payment status within 24 hours. We appreciate your understanding in this matter.

Regards,
Citrus Support Team

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2021

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] & OL[protected] processed on[protected] for Rs. 8370.00 & 11160.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I made an order on 19th march, and opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.

I did the transaction on googlepay and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
UPI transaction id[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 20, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Priyadershita Singh's [Complaint's author] reply, Mar 22, 2021

Sure, Below are all the details;
Contact number- 9997304671
mail id- [email protected]

Priyadershita Singh's [Complaint's author] reply, Mar 22, 2021

Sorry, the contact number is - 9997306471

P

Priyadershita Singh

Mar 22, 2021

Transaction screenshot

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Plz provide your email address to stop payment
Thanks

Aug 6, 2021

Complaint marked as Resolved

Mar 21, 2021

Updated by Aqdus hi

just give us your contact number and stop the payment and reverse it back to my account as previously sent all information to you. I have already provide you all the details of this scammed happened with us
stop this payment ASAP

Mar 21, 2021

Updated by Aqdus hi

just give us your contact number and stop the payment and reverse it back to my account as previously sent all information to you. I have already provide you all the details of this scammed happened with us
stop this payment ASAP

Mar 21, 2021

Updated by Aqdus hi

just give us your contact number and stop the payment and reverse it back to my account as previously sent all information to you. I have already provide you all the details of this scammed happened with us
stop this payment ASAP

Mar 21, 2021

Updated by Aqdus contact us and stop this payment refund our money back

Mar 21, 2021

Updated by Aqdus stop this payment reverse this money back to my account

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 20, 2021

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to elaborate your concern along with your registered details via help.payu.in and our respective team will assist you further with your query.

Aqdus's [Complaint's author] reply, Mar 20, 2021

hi

just give us your contact number and stop the payment and reverse it back to my account as previously sent all information to you. I have already provide you all the details of this scammed happened with us

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 23, 2021

Verified Support

Hi! Please note, please note that all transactions processed through Citruspayment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

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I placed an order on Zara application as guest and I got link for payment via Citrus Solutions Pvt Ltd I initiated the payment it got debited from my Google Pay Account but did not received with Zara. Kindly check and return the amount asap. Thank You

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I placed an order on zara India online app on 18 march 2021.
I did the payment through phone pay.
and money got debited from my account but zara did not received the amount. I haven’t been initiated a refund yet.

My Transaction Id :- T2103182152037675829719

Kindly check my concern and give me refund as soon as possible.

Thank you

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Address: [email protected]

Good morning,
I have done a payment of 1050 on 15/03/2021, the amount has deducted from my account but the e payment receipt has not received.so please send me the e payment receipt on my mail [protected]@gmail.com.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 18, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Have made payment twice for HSVP water bill for Rs 2679/- from my sbi account which means Rs 2679/- paid two times but payment has failed and amount deducted . Details of msgs received are given below:-

Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSOEQX9 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSODSG0 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Mar 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, both the transactions are successful via Citrus transaction Id - OL[protected] & OL[protected] and source transaction Id - [protected] & [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

Mar 15, 2021

Updated by rajnamrit Have made payment twice for HSVP water bill for Rs 2679/- from my sbi account which means Rs 2679/- paid two times but payment has failed and amount deducted- was made towards HUDA water bill on 13/03/2021 vide transaction no.Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSOEQX9 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSODSG0 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

however, the same has not been credited in to HUDA account. It remains unresolved.

Verified Support

Mar 17, 2021

Citrus Payment Solutions Customer Care's response Hi!

As informed earlier, both the transactions are successful via Citrus transaction Id - OL[protected] & OL[protected] and source transaction Id - [protected] & [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

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I have made a payment through citrus payment gateway for GHMC. Upi payment have proccessed and shows success in GPay but shows transaction failed in the gateway and I have lost 1200 Rs

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Dear Sir/Madam,

Kindly refund the amount as the ticket is not booked but the amount got deducted from the account.
Transaction No:D[protected]
SBI Transaction No:[protected]IGAKNELAF2
Amount-994.67
Transaction date 16.02.2021
Anount has been refunded from e corbettTiger Conservation foundation to Payu on 09.03.2021.Kindly refund the amount from your side ASAP.

Thanks & Regards
Utsab Sengupta

Aug 11, 2021

Complaint marked as Resolved

Verified Support

Mar 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your refund is done on 11/03/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Request you to wait for the given timeline.

Regards,
Team Citrus

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Address: 7-1-621/34, Opp. Axis Bank, S R Nagar Main Road, Hyderabad,, 7-1-621/34, Opp. Axis Bank, S R Nagar Main Road, Hyderabad,

I paid Airtel New Dth Connection fee through airtel official Website Through Cirtus Payment Gateway Through My Axis Bank Netbanking Payment Reference No Is[protected] But Airtel CustomerCare Saying We Don't Received Any Payment So Please Slove My Problem As Early As Poosible

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I completed a transaction of a product on zara via upi and i was directed to pay to citrus solutions and while the amount was deducted from my acc, zara has not received the money and has not confirmed my order which was placed today (10.03.21)

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 12, 2021

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Hello,
I made a transaction of 2196/- from my HDFC bank with a Ref Num:[protected]. but the merchant (HSVP WATER BILL) did not receive the payment till, for more detail check to attached picture.

kindly check the details

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 10, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Thanks for paying Rs.4, 000.00 from A/c XXXX1690 to CITRUSEAZYPAY via NetBanking. Call [protected] if txn not done by you. My mobile number is [protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 9, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Delhi

I am add money in Kotak 811 savings account from yes bank debit card transactions Sucessful confirmation received Transactions Sucessful but amount not credited my Kotak account.
Transaction Details
Amoun-12900/-
Date-02/03/2021
Use debit card last four digits-3239
Transaction reference number- MB811P[protected]
Please send me transaction Status and refund my amount

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Mar 06, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - CBC[protected]FQT96GU at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant Kotak Mahindra Bank Ltd directly to get the status at their end.

Regards,
Team Citrus

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A

Akshay72

Mar 6, 2021

But Kotak Mahindra Bank not add my money my bank account please raise complaint against merchant

Akshay72's [Complaint's author] reply, Mar 6, 2021

Amount Received

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I was let to believe I was speaking to Qantas office relating to a credit with them. the operator lead me to believe he was genuine he stated my bank was not working well and put through my account six fraudulent charges totaling $2449.24 on friday 19th February 2021
and My name is Jenny Webster email [protected]@bigpond.com
please advise at the earliest as this has been most distressing for me and cannot afford this lost your help would be most helpful

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Mar 05, 2021

Citrus Payment Solutions Customer Care's response Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

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On 31st December 2021 I placed an order ZARA and made my payment using UPI. I used google pay through ZARA's payment gateway Citrus Solutions. The order wasn't received by ZARA but the amount was debited from my account. I still haven't received my refund.
I request you to look into it and resolve my problem as soon as possible.

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