Citrus Payment Solutions Complaints & Reviews

I placed an order on Zara application as guest and I got link for payment via Citrus Solutions Pvt Ltd I initiated the payment it got debited from my Google Pay Account but did not received with Zara. Kindly check and return the amount asap. Thank You

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I placed an order on zara India online app on 18 march 2021.
I did the payment through phone pay.
and money got debited from my account but zara did not received the amount. I haven’t been initiated a refund yet.

My Transaction Id :- T2103182152037675829719

Kindly check my concern and give me refund as soon as possible.

Thank you

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Address: [email protected]

Good morning,
I have done a payment of 1050 on 15/03/2021, the amount has deducted from my account but the e payment receipt has not received.so please send me the e payment receipt on my mail [protected]@gmail.com.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 18, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Have made payment twice for HSVP water bill for Rs 2679/- from my sbi account which means Rs 2679/- paid two times but payment has failed and amount deducted . Details of msgs received are given below:-

Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSOEQX9 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSODSG0 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Mar 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, both the transactions are successful via Citrus transaction Id - OL[protected] & OL[protected] and source transaction Id - [protected] & [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

Mar 15, 2021

Updated by rajnamrit Have made payment twice for HSVP water bill for Rs 2679/- from my sbi account which means Rs 2679/- paid two times but payment has failed and amount deducted- was made towards HUDA water bill on 13/03/2021 vide transaction no.Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSOEQX9 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Thx for INB txn of Rs.2679 frm A/c X9618 to i-Collect... Ref#IGAKSODSG0 on 13Mar21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

however, the same has not been credited in to HUDA account. It remains unresolved.

Verified Support

Mar 17, 2021

Citrus Payment Solutions Customer Care's response Hi!

As informed earlier, both the transactions are successful via Citrus transaction Id - OL[protected] & OL[protected] and source transaction Id - [protected] & [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

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I have made a payment through citrus payment gateway for GHMC. Upi payment have proccessed and shows success in GPay but shows transaction failed in the gateway and I have lost 1200 Rs

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Dear Sir/Madam,

Kindly refund the amount as the ticket is not booked but the amount got deducted from the account.
Transaction No:D[protected]
SBI Transaction No:[protected]IGAKNELAF2
Amount-994.67
Transaction date 16.02.2021
Anount has been refunded from e corbettTiger Conservation foundation to Payu on 09.03.2021.Kindly refund the amount from your side ASAP.

Thanks & Regards
Utsab Sengupta

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Verified Support

Mar 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your refund is done on 11/03/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Request you to wait for the given timeline.

Regards,
Team Citrus

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Address: 7-1-621/34, Opp. Axis Bank, S R Nagar Main Road, Hyderabad,, 7-1-621/34, Opp. Axis Bank, S R Nagar Main Road, Hyderabad,

I paid Airtel New Dth Connection fee through airtel official Website Through Cirtus Payment Gateway Through My Axis Bank Netbanking Payment Reference No Is[protected] But Airtel CustomerCare Saying We Don't Received Any Payment So Please Slove My Problem As Early As Poosible

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I completed a transaction of a product on zara via upi and i was directed to pay to citrus solutions and while the amount was deducted from my acc, zara has not received the money and has not confirmed my order which was placed today (10.03.21)

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 12, 2021

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Zara order confirmation unsuccessful - Comment #3809974 - Image #0

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Hello,
I made a transaction of 2196/- from my HDFC bank with a Ref Num:[protected]. but the merchant (HSVP WATER BILL) did not receive the payment till, for more detail check to attached picture.

kindly check the details

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 10, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Address: P.RAJYA SRI, HIG-116, Phase 1 and 2, Behind Venkateswara Temple, KPHB Colony, Kukatpally, Hyderabad:500072 , MOBILE NO: 9492031295

I paid my property tax through net banking as per the details given below. I could not get acknowledgement for the payment and getting `Failed` message even though the amount mentioned below is being deducted from my account on 05-Nov-2020.

DETAILS OF TRANSACTION
Date: 05 Nov 2020
Amount: Rs 3, 640.00
Transaction ID`s: [protected], CITRUSGHMC,
Ref No:[protected], Bank Name: HDFC, KUKATPALLY,...

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Thanks for paying Rs.4, 000.00 from A/c XXXX1690 to CITRUSEAZYPAY via NetBanking. Call [protected] if txn not done by you. My mobile number is [protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 9, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Delhi

I am add money in Kotak 811 savings account from yes bank debit card transactions Sucessful confirmation received Transactions Sucessful but amount not credited my Kotak account.
Transaction Details
Amoun-12900/-
Date-02/03/2021
Use debit card last four digits-3239
Transaction reference number- MB811P[protected]
Please send me transaction Status and refund my amount

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Mar 06, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - CBC[protected]FQT96GU at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant Kotak Mahindra Bank Ltd directly to get the status at their end.

Regards,
Team Citrus

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A

Akshay72

Mar 6, 2021

But Kotak Mahindra Bank not add my money my bank account please raise complaint against merchant

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Akshay72's [Complaint's author] reply, Mar 6, 2021

Amount Received

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I was let to believe I was speaking to Qantas office relating to a credit with them. the operator lead me to believe he was genuine he stated my bank was not working well and put through my account six fraudulent charges totaling $2449.24 on friday 19th February 2021
and My name is Jenny Webster email [protected]@bigpond.com
please advise at the earliest as this has been most distressing for me and cannot afford this lost your help would be most helpful

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Mar 05, 2021

Citrus Payment Solutions Customer Care's response Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

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On 31st December 2021 I placed an order ZARA and made my payment using UPI. I used google pay through ZARA's payment gateway Citrus Solutions. The order wasn't received by ZARA but the amount was debited from my account. I still haven't received my refund.
I request you to look into it and resolve my problem as soon as possible.

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Address: Allwyn P Mathew

Two transactions using net banking o[censored]nion bank of India on March 3 failed but money deducted from my account and reference id generated. Payment was made against sbi credit card through Amazon pay app. Screen shots of bank statement along with transaction details attached.

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Mar 03, 2021

Updated by Allwynpm Please refund the amount because the due date for credit card is on and I don't have any other source to make payment. The payment was tried between 11:36 and 11:59 AM

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 5, 2021

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share the below-mentioned details for further assistance.
• Citrus transaction id, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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Allwynpm's [Complaint's author] reply, Mar 5, 2021

The refund is credited back to my bank account.

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 6, 2021

Verified Support

Hi!

Thanks for the confirmation. Please let us know in case any further assistance is required.

Regards,
Team Citrus

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I made a purchase on zara website and used upi as my payment method, the amount was deducted from my account but zara didn’t receive the amount.
Please look into the matter, requesting you to initiate the refund asap.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 4, 2021

Verified Support

Hi Lakshay,

You shall receive the refund within 5 to 7 working days in case of any accidental deduction. Thanks!

Regards
Team Citrus

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I made a purchase from Zara.com on 28th January 2021 order no. [protected] - total amount ₹4280. I paid through UPI and the payment got stuck which caused the transaction to fail. Zara did not receive any payment and my order got cancelled. I need my refund since it’s been more than 1 month now.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 4280.00 was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday, and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.

We appreciate your understanding with regard to this matter.

Regards,
Citrus Support Team

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Ayesha Siddiqi

from Nāngloi Jāt, Delhi

Mar 7, 2021

The amount was debited from my account. The screenshot says the payment was made. I haven’t got any refund. Requesting you to check again.

UPI payment made to Zara.com failed - Comment #3808186 - Image #0

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Citrus Payment Solutions Customer Care's response, Mar 8, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for the same has been refunded on 28/01/2021 via RRN 102723938133. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Customer Care's response, Mar 8, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for the same has been refunded on 28/01/2021 via RRN 102723938133. Please contact your issuing bank with the given RRN if you have not received the funds.

Regards,
Team Citrus

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My daughter is in GD Goenka sec 9 Rohini. I deposited fees amount Rs.9839. It got deduct from my account but school haven’t received it. Kindly look into this matter. Please refund the amount.

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Mar 02, 2021

Updated by Samaira 7C Sir, While paying the fees for GD Goenka public school sec 9 Rohini Delhi on 01/03/2021, I submitted the fees of Rs.9839/- thru HDFC netbanking via CITRUSEAZYPAY.
Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
Please get my money refunded back in my account as soon as possible.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 9839 was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.

We appreciate your understanding with regard to this matter.

Regards,
Citrus Support Team

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I placed an order on Zara and paid for it with Gpay. Money was deducted from my bank account instantly but it did not reflect on my Zara account. Zara eventually cancelled the order because they did not receive payment. Since Citrus Payment is the third party involved, I demand an immediate refund. Please refer to the transaction screenshots attached.

+5 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Mar 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 6260 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hello! I have done the payment from phonepay on 01/03 but the order is not processed. The amount was for Rs. 5, 680.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 02/03/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 42

Payment deducted but not received by Zara

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Money deducted but order not received by zara

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E-Payment receipt not received

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Amount debited from sbi account but payment not made

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Payment gateway failure For GHMC

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Amount Debited Ticket Not booked kindly refund the same

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Airtel New Dth Connection Payment

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Zara order confirmation unsuccessful

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Money Debit From Bank Account But Not Received By Merchant

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Non acknowledgement of property tax

Money debited but transactions was failed

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Transaction Successful but amount not credited my Kotak account

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Fraudulent charges

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Refund not received on cancelled order

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Money deducted but transactions failed

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Request for refund ASAP

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UPI payment made to Zara.com failed

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Amount refund ASAP

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Zara order cancelled due to payment issue by Citrus Payment

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Money debited from the bank but order not processes

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