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Payment on Zara website failed but money deducted from my account
I placed an order on Zara and paid via UPI. The money got deducted instantly but it didnt reflect on Zara's website.Kindly get back to me about my order or.refund my money asap.
Aug 8, 2021
Complaint marked as Resolved
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Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jan 11, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Paid ₹590
10 Jan 2021 • 17]21
590
Payment started
Payment received by CITRUS SOLUTIONS PVT LTD
Purchase confirmed
UPI Transaction ID
101017449154
From: SAACHI AJITKUMAR SINGH (ICICI Bank)
saachisingh2001@okicici
To: CITRUS SOLUTIONS PVT LTD
citruspay@axisbank
Google Transaction ID
CICAgKCz-vixVw
On 8 january I had tried to place an order on zara.in through google pay upi via citrus solutions pvt. Money got debited from my account but order was not processed by zara. Please refund the amount asap.
+1 photos
Aug 8, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jan 12, 2021
Verified Support
Hi!
Apologies for the inconvenience.
As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Payment was made using google pay app via upi for the order on zara application.
Date: 10 Jan 2021
Time transaction: 2:20 pm
Amount : 2490₹
The amount was deducted from the account but the zara app shows payment not completed.
Would like to request a refund of the total amount of 2490 ₹.
Transaction ID are the screenshots attached.
As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Money is debited from my account yet my zara order is not confirmed
I have placed order on zara on 8th jan 2021 and selected upi for payment . The amount has been deducted from the account but Zara has not received the payment . Please resolve my issue . And initiate refund asap.
UPI transaction ID:[protected]
I placed order on zara via citrus payment solution using upi on 10 january.
Transaction id:[protected]
Amount debited: 2490
Payment did not received by zara its shows pending payment on my order. Refund me my amount as soon as possible. Thank you.
I placed order on zara via citrus payment solution via upi. Its show zara did not recieve any amount so its showing my order amount is pending. Refund me as soon as possible
Money debited but the app still shows that the order is pending
I had ordered 3 things from zara, and made payment through UPI. It was smoothly done and with no issues related to network. The payment debited and the message also recieved of payment done but the order at zara app is still showing pending and not confirmed.
+1 photos
Aug 8, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jan 11, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Money deducted from my bank account but order is not confirmed by ZARA
Sir/Maam
I, Harshit placed an order on ZARA app and paid using UPI but it is still showing payment pending and order is cancelled but money got deducted from my bank account .I request you to please look into it and refund my money as soon as possible.
I am attaching a screenshot of the payment
Thank you
+1 photos
Aug 8, 2021
Complaint marked as Resolved
View replies
PayUMoney Customer Care
from Gurgaon, Haryana
Jan 11, 2021
Hi, as checked refund was successfully initiated on[protected] for citrus Txn IdOL[protected]
Source CTXUPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.
Vijay poojari from kandivali east I submitted all the documents in the office in last year and I'm not getting any rrply from the citrus company. Pls chek the details of my name
I made a payment for zara but the zara is showing payment pending and the money already got deducted from my account
I made a payment for zara using upi mode the money was deducted from the account but zara din’t recieved it please address to my concern as earliest as possible transaction id :-T2101091536035959061540
Amount debited from my account but not credited on payee account
Sir, I processed a transaction of amount Rs73015 through net banking on 08/01/2021 at 1:26pm for making payment of semester fee in Birla Institute Of Technology, Mesra(Ranchi)Jharkhand.The above amount debited from my account but no acknoledgement slip generated and the amount not at all recieved by institution so far. So please refund the said amount immidiately to my bank account. Atul kumar jha
I was placing an order on Zara on Jan 8th 2021. I opted for UPI payment option. The amount was deducted and transaction was successful at UPI pay end but the payment failed at the merchant end . I contacted the merchant and they said it didn’t reach them or the payment would have failed and it’s refunded to citrus. Kindly look into this issue.
Name: Ashwini B
Email I’d: [protected]@gmail.com
Mobile no: [protected]
I will attach the screenshots from the UPI and my bank statement for further reference . Kindly resolve at the earliest
+2 photos
Aug 11, 2021
Complaint marked as Resolved
Jan 11, 2021
Updated by Ashwini93 Hi,
It's been 3 days and no update yet can I get an update on this ????
Thanks,
Ashwini
As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
I was placing an order on Zara India online on 8th Jan 2021 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used the citrus payment gateway.
I did the transaction via sbi and money got debited from my account but Zara did not receive the amount.
So Zara canceled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me a refund of my money at the earliest.
Hi, I was placing an order on zara india online on 7th January 2021 and had opted for payment via upi of rupees ₹4980
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 4980 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Payment success from bhim upi but order failed at zara
I have made a payment of Rs 2270 at zara from bhim upi app and payment was success from the bhim app towards [protected]@axis but failed at zara.com
Please revert back the money as the zara did not recieve the money to place the order and it was deducted from my bank account
+1 photos
Jan 12, 2021
Complaint marked as Resolved
i got the refund today. thanks alot :)
View replies
F
farah bukhari
Jan 7, 2021
All the details are present in the screenshot. if you need any more details please write back. Kindly look into the matter and process the refund at earliest.
Was placing an order on zara india online on 4th January 2021 and had opted for payment via upi.
The payment was made through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side and
I haven’t been initiated a refund.
Kindly look into the matter and give me the refund at the earliest.
I was placing an order on zara india online on 4th January 2021 and had opted for payment via upi.
The payment was made through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side and
I haven’t been initiated a refund.
Kindly look into the matter and give me the refund at the earliest.
zara order payment
+1 photos
Jan 06, 2021
Updated by nitika chugh Here is the screenshot of the amount debited from my google pay account but not received by ZARA.
Refund of cancelled order with Zara not yet received
I had placed an order with Zara on 7th Dec and had to immediately cancel it fue to some problem. As informed by Zara refund was processed by them. Screenshot of the same attached but i have not received the same amount in my account so please credit the same at the earliest
+3 photos
Aug 8, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jan 6, 2021
Verified Support
Hi! As I can check we are already addressing your concern on our Twitter page. Request you to maintain one channel of communication in order to avoid delay in resolution.
Amount deducted For zara order But It shows failed
I Wanted to Purchase a wallet from Zara But payment failed In the app And the money Is Deducted From my account through Citrus Solutions Pvt Ltd. Please Initiate The refund Immediately
Aug 8, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jan 6, 2021
Verified Support
Hi!
Apologies for the inconvenience.
Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
101017449154
From: SAACHI AJITKUMAR SINGH (ICICI Bank)
saachisingh2001@okicici
To: CITRUS SOLUTIONS PVT LTD
citruspay@axisbank
Google Transaction ID
CICAgKCz-vixVw
10 Jan 2021 • 17]21
590
Payment started
Payment received by CITRUS SOLUTIONS PVT LTD
Purchase confirmed
UPI Transaction ID
101017449154
From: SAACHI AJITKUMAR SINGH (ICICI Bank)
saachisingh2001@okicici
To: CITRUS SOLUTIONS PVT LTD
citruspay@axisbank
Google Transaction ID
CICAgKCz-vixVw
help me out asap