Citrus Payment Solutions Complaints & Reviews

I order from the Zara app on 26/11/2020 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I placed the same order again and paid for it again which was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly provide me some information about my refund...

Hi,
I did a UPI payment on zara today and the amount got deducted 5920 with upi transaction id : Rs 5920.00 debited from a/c —— on 31-01-21 to VPA citruspay@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report...

I order from the Zara app on 26/11/2020 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I contacted Zara customer care and they asked me to pay for it again. I paid for it again and it was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly...

Hi team,
I was doing payment for my Zara purchase with opting upi payment
My amount was debited from my account and credited to citrus solutions merchant - 2520 rupees
But order was not placed
Zara app is showing that payment processing failed and payment is pending.
When will the debited amount refund will be initiated????
Please do it asap....

I was placing an order on Zara India online on 31 January 2021 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used the citrus payment gateway.
I did the transaction via SBIand the money got debited from my account but Zara did not receive the amount.
Then i make it as COD
I haven’t been initiated a refund.

Kindly check my concern and give me a refund...

Hie. While making a payment through UPI, money was successfully deducted but the order wasn’t placed. Now there is no means to contact you or actually understand the situation.
My number - [protected]...

Was placing an order on zara india online today and used upi as my payment method. I used PhonePe to pay 3760rs as requested by citrus pay which zara uses. The money got deducted from my account but transaction was failed on citrus pay website.
So zara kept my order on pending and i had to use my card. I haven’t been initiated any refund till now. So kindly take a look into it. This is the second time the same thing happened I don’t...

I tired to place an order on zara using upi method which uses citrus pay. Unfortunately my money deducted from bank account and got a failure message at zara and citrus pay received the amount !

What can be done? Please HELP me...

I had made a purchase in Zara through UPI(to citrus solutions). I had returned the items for which I got confirmation email from Zara but not yet received amount from Citrus solutions. I have also emailed the customer support of Citrus solutions yet received no reply....

I order from the Zara app on 26/01/2021 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I contacted Zara customer care and they asked me to pay for it again. I paid for it again and it was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly...

I was placing an order on Zara India online on 28th November 2020 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used the citrus payment gateway.
I did the transaction via hdfc and the money got debited from my account but Zara did not receive the amount.
So Zara canceled the order from their side as it kept pending
I haven’t been initiated a refund.
br...

My Zara order was returned back in late November and the refund was processed by Zara on 5 December and should have been in my account within 14 days but it has been around 2 months yet my refund is still not in my account. The transaction ID which Zara customer care gave me is OL[protected]...

I ordered a pair of jeans and amount of Rs. 990 got deducted from my account when I did UPI payment via Google Pay but the payment status is showing as pending. Please initiate a refund in my account as soon as possible...

Hi
I've ordered two products from Zara on 24/01/2021 through Citrus Solutions payments. The amount has been deducted, however the app shows my payment is still pending. Please process the payment as soon as possible. Thank you....

Sir, my purchase in zara is still pending even after the payment n my money is already been deducted...

I have done a payment using my upi on Zara where funds have been deducted and payment made but it still shows pending on the website of Zara....

I was placing an order on zara india online on 21st Jan 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@hdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
br...

Hey
I was Doing Payment From zara app through Citrus payment gateway via upi ([protected]@ybl), money is deducted but Citrus payment app shows Transaction Failed.
I am attaching Screenshot of Payment done via upi

Transaction id—
T2101212259025509718314...

I was filling my RGPV exam form and I had paid money Rs.1850 to my CBI bank card but the next page shows this "CM90004-Duplicate Record" and the amount of my account has been deducted.

Timing of this transaction failed 7:18 pm
I want my refund back....

I was placing an order on Zara India online on 28th november 2020 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used the citrus payment gateway.
I did the transaction via hdfc and the money got debited from my account but Zara did not receive the amount.
So Zara canceled the order from their end since it was showing pending.
I haven’t been initiated a refund.br...