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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
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Citrus Payment Solutions reviews & complaints page 45

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A
Arzoo Mahajan
Jan 31, 2021
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I order from the Zara app on 26/11/2020 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I placed the same order again and paid for it again which was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly provide me some information about my refund and help me with my refund of Rs 3588.

I request you to please help since every penny for me counts a lot at this moment.
+1 photos
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    T
    Tanvi Kolbhandari
    from Gurgaon, Haryana
    Jan 31, 2021
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    Hi,
    I did a UPI payment on zara today and the amount got deducted 5920 with upi transaction id : Rs 5920.00 debited from a/c —— on 31-01-21 to VPA [protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report
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      A
      Arzoo Mahajan
      Jan 31, 2021
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      I order from the Zara app on 26/11/2020 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I contacted Zara customer care and they asked me to pay for it again. I paid for it again and it was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly provide me some information about my refund and help me with my refund of Rs 3588
      +1 photos
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      please respond
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        M
        Madhura bm
        Jan 31, 2021
        Resolved
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        Resolved

        Hi team,
        I was doing payment for my Zara purchase with opting upi payment
        My amount was debited from my account and credited to citrus solutions merchant - 2520 rupees
        But order was not placed
        Zara app is showing that payment processing failed and payment is pending.
        When will the debited amount refund will be initiated????
        Please do it asap.
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        Feb 02, 2021
        Updated by Madhura bm         No reply received yet ...
        Waiting for the money to be refunded
        Verified Support
        Feb 03, 2021
        Citrus Payment Solutions Customer Care's response         Hi Madhura,

        As checked refund against Citrus Txn IdOL[protected]
        Source CTXUPI[protected] was successfully processed on the 1st of Feb and shall be reflecting in your account by now. Please find the needful bank RRN for your reference[protected].

        Team Citrus.
        .
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          T
          Tanisha Nanda
          from Karnal, Haryana
          Jan 31, 2021
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          I was placing an order on Zara India online on 31 January 2021 and had opted for payment via UPI.
          I then did the payment through google pay for which Zara had used the citrus payment gateway.
          I did the transaction via SBIand the money got debited from my account but Zara did not receive the amount.
          Then i make it as COD
          I haven’t been initiated a refund.

          Kindly check my concern and give me a refund of my money at the earliest
          +2 photos
          Jan 31, 2021
          Updated by Tanisha Nanda           I want my refund

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            Y
            Yamini Pahwa
            Jan 31, 2021
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            Hie. While making a payment through UPI, money was successfully deducted but the order wasn’t placed. Now there is no means to contact you or actually understand the situation.
            My number - [protected]
            View replies
            Let me know what extra information you need.
            Reply
            Transaction details

            Zara payment problem - Comment #3793808 - Image #0
            Zara payment problem - Comment #3793808 - Image #1
            Reply
            PayUMoney Customer Care's response, Feb 1, 2021
            Hi Yamini,

            As checked, refund was successfully initiated on 1st Feb 2021 for UPI6587376278631109759
            and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference103022003440. Hope this helps.

            Regards
            Team PayU
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              K
              Kajal1228
              Jan 31, 2021
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              Was placing an order on zara india online today and used upi as my payment method. I used PhonePe to pay 3760rs as requested by citrus pay which zara uses. The money got deducted from my account but transaction was failed on citrus pay website.
              So zara kept my order on pending and i had to use my card. I haven’t been initiated any refund till now. So kindly take a look into it. This is the second time the same thing happened I don’t understand what is the problem. It says payment successful but merchant doesn’t proceed the order
              +1 photos
              Verified Support
              Feb 01, 2021
              Citrus Payment Solutions Customer Care's response               Hi!

              Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/02/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

              Regards,
              Team Citrus
              Feb 01, 2021
              Updated by Kajal1228               Really sad.
              View replies
              So if the transaction has failed shouldn’t you do something about the same? Instead of leaving your customers worried? And not answered? This is not the first time.
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                C
                Charuhasan236
                Jan 31, 2021
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                I tired to place an order on zara using upi method which uses citrus pay. Unfortunately my money deducted from bank account and got a failure message at zara and citrus pay received the amount !

                What can be done? Please HELP me
                +2 photos
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                  I
                  Ishnit saluja
                  from Kolkata, West Bengal
                  Jan 31, 2021
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                  I had made a purchase in Zara through UPI(to citrus solutions). I had returned the items for which I got confirmation email from Zara but not yet received amount from Citrus solutions. I have also emailed the customer support of Citrus solutions yet received no reply.
                  +1 photos
                  View replies
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card. • UPI / VPA if any used

                  Regards,
                  Citrus Support Team
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                    C
                    chauhaak
                    from Hamirpur, Himachal Pradesh
                    Jan 29, 2021
                    Resolved
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                    Resolved

                    I order from the Zara app on 26/01/2021 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I contacted Zara customer care and they asked me to pay for it again. I paid for it again and it was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly provide me some information about my refund and help me with my refund of Rs 3760.
                    +3 photos
                    Jan 31, 2021
                    Complaint marked as Resolved 
                    My refund has been processed. Thanks.
                    Verified Support
                    Jan 31, 2021
                    Citrus Payment Solutions Customer Care's response                     Hi!

                    As checked, transaction with reference id[protected] was successful via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                    Further transaction with reference id[protected] was a failed transaction and amount for same has been refunded on 27/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

                    Regards,
                    Team Citrus
                    View replies
                    HI,
                    On 18 March 2021, I made payment transaction thru Bharatkosh of 18000, however the same got deducted from my Account but the payment transaction failed. Kindly initiate my payment for the transaction towards the renewal of license or alternatively kindly process my refund.

                    Warm Regards,
                    Shraddha
                    [protected]

                    Regarding refund of the double payment of zara order - Comment #3812900 - Image #0
                    Reply
                    Citrus Payment Solutions Customer Care's response, Mar 20, 2021
                    Verified Support
                    Hi! As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

                    Regards,
                    Team Citrus
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                      A
                      Arzoo Mahajan
                      Jan 27, 2021
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                      I was placing an order on Zara India online on 28th November 2020 and had opted for payment via UPI.
                      I then did the payment through google pay for which Zara had used the citrus payment gateway.
                      I did the transaction via hdfc and the money got debited from my account but Zara did not receive the amount.
                      So Zara canceled the order from their side as it kept pending
                      I haven’t been initiated a refund.

                      Kindly check my concern and give me a refund of my money at the earliest
                      +1 photos
                      View replies
                      please help please
                      Reply
                      Hi Arzoo,

                      Hey, this is a successful TXN via Citrus Txn IdOL[protected]
                      Source CTX UPI[protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                        N
                        Nishchal Thakur
                        Jan 26, 2021
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                        Address: 3rd Floor, Viraj Building, SV Road, Khar (West) Mumbai Mumbai City District Maharashtra India - 400052

                        My Zara order was returned back in late November and the refund was processed by Zara on 5 December and should have been in my account within 14 days but it has been around 2 months yet my refund is still not in my account. The transaction ID which Zara customer care gave me is OL[protected]
                        +1 photos
                        View replies
                        Hi,

                        Please help us with the needful citrus ID and transaction date for assistance.

                        Regards
                        Team PayU
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                          S
                          SejalPardeshi
                          Jan 25, 2021
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                          I ordered a pair of jeans and amount of Rs. 990 got deducted from my account when I did UPI payment via Google Pay but the payment status is showing as pending. Please initiate a refund in my account as soon as possible
                          +2 photos
                          View replies
                          Hi!

                          As checked, this is a failed transaction and we haven;t received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

                          Regards,
                          Team Citrus
                          Reply
                          SejalPardeshi's [Complaint's author] reply, Jan 27, 2021
                          But my Zara order has been cancelled and amount has already been paid. Please provide refund
                          Hey, the needful refund shall reflect in your account within 5 to 7 working days in case of any accidental deduction.

                          Regards
                          Team PayU
                          Reply
                          SejalPardeshi's [Complaint's author] reply, Feb 2, 2021
                          Yes, I received the refund amount. Thank you
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                            D
                            Deepthi124
                            Jan 24, 2021
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                            Hi
                            I've ordered two products from Zara on 24/01/2021 through Citrus Solutions payments. The amount has been deducted, however the app shows my payment is still pending. Please process the payment as soon as possible. Thank you.
                            +2 photos
                            View replies
                            Hi!

                            Apologies for the inconvenience.

                            Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                            Regards,
                            Team Citrus
                            Reply
                            Hi!

                            Apologies for the inconvenience.

                            Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                            Regards,
                            Team Citrus
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                              J
                              Jum Da warlord
                              Jan 23, 2021
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                              Address: Senki View Near Zion Kids School

                              Sir, my purchase in zara is still pending even after the payment n my money is already been deducted
                              +1 photos
                              View replies
                              Hi!

                              As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our endand the amount for the same has been remitted to the merchant. . For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                              Regards,
                              Team Citrus

                              Payment not clear - Comment #3791492 - Image #0
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                                J
                                Jasmine Punia
                                from Mohali, Punjab
                                Jan 23, 2021
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                                Address: Zara online

                                I have done a payment using my upi on Zara where funds have been deducted and payment made but it still shows pending on the website of Zara.
                                +1 photos
                                View replies
                                Hi!

                                Apologies for the inconvenience.

                                Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                                Regards,
                                Team Citrus
                                Reply
                                Hi!

                                As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                Regards,
                                Team Citrus

                                Payment pending even after successfully transfer - Comment #3791497 - Image #0
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                                  R
                                  RidhimaPlah
                                  Jan 22, 2021
                                  Resolved
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                                  Resolved

                                  I was placing an order on zara india online on 21st Jan 2021 and had opted for payment via upi.
                                  I then did the payment through google pay for which zara had used citrus payment gateway.
                                  I did the transaction via [protected]@hdfcbank and money got debited from my account but zara did not received the amount.
                                  So zara cancelled the order from their side as it keep pending
                                  I haven’t been initiated a refund.

                                  Kindly check my concern and give me refund of my money at the earliest.
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jan 23, 2021
                                  Citrus Payment Solutions Customer Care's response                                   Hi,

                                  We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1080 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday,
                                  Sunday and bank holiday) from the date of refund.

                                  Feel free to write to us if any other information is required.

                                  Regards,
                                  Citrus Support Team
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                                    E
                                    ekansh_001
                                    Jan 21, 2021
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                                    Hey
                                    I was Doing Payment From zara app through Citrus payment gateway via upi ([protected]@ybl), money is deducted but Citrus payment app shows Transaction Failed.
                                    I am attaching Screenshot of Payment done via upi

                                    Transaction id—
                                    T2101212259025509718314
                                    View replies
                                    Please find attached screenshot

                                    Zara payment failed and Amount is Deducted - Comment #3790271 - Image #0
                                    Reply
                                    Please find attached screenahot

                                    Zara payment failed and Amount is Deducted - Comment #3790272 - Image #0
                                    Reply
                                    Please find attached screenshot

                                    Zara payment failed and Amount is Deducted - Comment #3790275 - Image #0
                                    Reply
                                    Hi,

                                    We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                    • Citrus ID, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Citrus Support Team
                                    Reply
                                    Upi——— [protected]@ybl

                                    Zara payment failed and Amount is Deducted - Comment #3790473 - Image #0
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                                      A
                                      ayushsaxena0708
                                      Jan 21, 2021
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                                      I was filling my RGPV exam form and I had paid money Rs.1850 to my CBI bank card but the next page shows this "CM90004-Duplicate Record" and the amount of my account has been deducted.

                                      Timing of this transaction failed 7:18 pm
                                      I want my refund back.
                                      +1 photos
                                      View replies
                                      Hi Ayush,

                                      We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                      • PayU, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
                                      Reply
                                      ayushsaxena0708's [Complaint's author] reply, Jan 29, 2021
                                      Date of transaction: 20 January 2021, Time-7:18 pm
                                      Debit Card - first 6 digit:652160 and last four digit:7093
                                      OTP was came on this number:7389518822
                                      ayushsaxena0708's [Complaint's author] reply, Jan 29, 2021
                                      Debit Card - First 6 digit :652160 and last four digit:7098
                                      Citrus Payment Solutions Customer Care's response, Feb 1, 2021
                                      Verified Support
                                      Hi,

                                      Please note that this is a successful transaction via Citrus TXN Id - OL5733560581283929152 at our end, the amount for the same has been remitted to the merchant.
                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 8475994 in order to get the status at their end.

                                      Regards,
                                      Citrus Support Team
                                      I have only this photo of transaction.

                                      and card last four digit is 7098.

                                      Amount deducted, Transaction failed,I want to get refund - Comment #3793453 - Image #0
                                      Reply
                                      Sir, you was tolding me on call before 1 week that my money get back 3 working days and now its been a week and my refund not back yet.

                                      Sir, please give my refund back as soon as possible.
                                      Reply
                                      Sir you tell me contact with the Merchant, but Merchant se contact kaise kare?
                                      Reply
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                                        A
                                        Arzoo Mahajan
                                        Jan 20, 2021
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                                        I was placing an order on Zara India online on 28th november 2020 and had opted for payment via UPI.
                                        I then did the payment through google pay for which Zara had used the citrus payment gateway.
                                        I did the transaction via hdfc and the money got debited from my account but Zara did not receive the amount.
                                        So Zara canceled the order from their end since it was showing pending.
                                        I haven’t been initiated a refund.
                                        Kindly check my concern and give me a refund of my money at the earliest.
                                        +1 photos
                                        View replies
                                        Please respond to my request at earliest. it has been 2 months now
                                        Reply
                                        Please respond to my request
                                        Reply
                                        Please respond
                                        Reply
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