Citrus Payment Solutions Complaints & Reviews

I am sharaj and i order a product from zara the transaction was made through BHIM UPI the money has been deducted but the beneficiary has not received the money. I am not able to get my order . Help me to refund my money .

Aug 10, 2021

Complaint marked as Resolved

Verified Support

Jan 22, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hello,
I made payment of Rs 1175 on 5 January 2021. The money is debited from my account but not yet received by the beneficiary - Chennai Metro Water.
Please tell how to proceed
Reference Number[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Hey I ordered 3 items from Zara online and paid via Google Pay to Citrus Payment Solutions ([protected]@axisbank) . The amount was deducted from my account, however I did not receive any confirmation. kindly resolve the issue. Thank you. Transaction ID[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 19, 2021

Verified Support

Hi, please share the below details for assistance.
• Screenshot indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

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Transaction id - OL[protected]
My refund of ₹8, 070 was processed from zara on[protected] but i have still not received the refund till date. There has been a huge delay. Please look into the matter with utmost priority.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 19, 2021

Verified Support

Hey,

Please help us with the needful Citrus ID for assistance.

Regards
Team Citrus.

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Address: Goa

I had done online transactions on Zara app on 27 November 2020 and 2 December 2020 through UPI. And I had put items for return.

So far, I have received only partial amount of my only 1 order ₹1554 on 16 Dec 2020. Remaining total balance of all the orders ₹7252 merchant is stating that they have already initiated me the refund but there is no update with the refund in my bank statement.

Total 3 different orders were placed and merchant provided me all 3 Return ID transaction numbers mentioned below.

OL[protected]
OL[protected]
OL[protected]

+1 photos

Verified Support

Jan 19, 2021

Citrus Payment Solutions Customer Care's response Hi, as checked refund was successfully initiated on[protected],[protected],[protected] for OL[protected], OL[protected], OL[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected],[protected],[protected] . Hope this helps.

Jan 20, 2021

Updated by Vienna07 Kindly provide me the dates of initiations and reference number on my email. It shows me protected here And please confirm though refund was successfully intiated, if the transactions of the payments were successful or failed.

Jan 20, 2021

Updated by Vienna07 Provide me the screenshot of my all 3 transactions I'd that refund was successful so I can refer to my bank. I have attached you screenshot bank asking me the details

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I placed an order from Zara, and selected payment method as BHIM UPI . Further I approved the payment from UPI app but it did not connect with Zara app. and shows my payment as pending .
please resolve this issue and get the money refunded asap .

+1 photos

Jan 18, 2021

Updated by kashish987654321 now my Zara order is marked as cancelled but no refund has been initiated .
please help me with the same

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 19, 2021

Verified Support

Hi, please share the below details for assistance.
Screenshot indicating the debit for the required transaction.
Transaction date along with the amount.
Email id or phone number used for processing the transaction.

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Ive placed an order on ZARA APP and selected the payment option as UPI. The payment was successful and money got deducted from my accoun and credited to citruspay but in the zara app the order is still showing as pending and got popup that payment got failed.
Ive got confirmation from zara that payment was not credited to them and order got cancelled. Could you check

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jan 19, 2021

Citrus Payment Solutions Customer Care's response Hi, as checked refund was successfully initiated on[protected] for Citrus Txn IdOL[protected]
Source CTXUPI[protected]
and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank rRN no. for your reference[protected]. Hope this helps.

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Money deducted from My account but it shows no payment

+1 photos

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I paid but payment status is still pending in Zara app India
Please resolve this issue

+1 photos

Jan 17, 2021

Complaint marked as Resolved

Thank you Payment was successful later on

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A

Aishwarya Vucha

from Delhi, Delhi

Jan 17, 2021

Payment was successful later .
Please ignore my complaint.
Issue resolved
Thank you

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 18, 2021

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team PayU

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Address: Chennai

Hello,
I have made a payment of Rs 1, 175 to Chennai Metro Water through HDFC Bank. The amount is debited from my account but the beneficiary has not received it yet.
Payment is done on 05/Jan/2021

Reference number:[protected]

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P

Popokumar

from Mumbai, Maharashtra

Jan 16, 2021

Your amount refund regards to the call [protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 17, 2021

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team PayU

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I’ve returned some product to zara and they have refunded successfully but I’m not not able to see any refund from them in my registered account. So they’ve provided me a reference number for the payment. Which is OL[protected]. Please highlight my case and contact me asap regrading this incident.

+2 photos

Jan 23, 2021

Updated by Deep8640 here's the reference number of my payment.
please resolve the query asap.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 17, 2021

Verified Support

Hi!

Apologies for the inconvenience.

Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Reply

Deep8640's [Complaint's author] reply, Jan 17, 2021

Contact number-9335777779
[email protected]
and where I can dm u guys?

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Address: 1/3363 ram nagar shahdara

I was placing an order on Zara India online on 8th Jan 2021 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used the citrus payment gateway.
I did the transaction via sbi and the money got debited from my account but Zara did not receive the amount.
So Zara canceled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me a refund of my money at the earliest.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Verified Support

Jan 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I made a transaction of rs 1580 on 12th January 2021 on Zara platform through citrus pay upi.
Upon contacting customer care at Zara they told they never received the money but the transaction to citrus pay was successful in upi.
I want the money to be transferred to them so that the order can be fulfilled.

UPI reference no:[protected]

+2 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Jan 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 13/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I booked two Jungle Safari tickets for Jim Corbett National Park via Citrus Pay gateway, one for Rs. 6030 via google pay and Rs. 5222 via Net Banking of SBI.

The amount got deducted in both cases, but both tickets didn't get booked.

I booked the tickets on 6th January and was told that refunds will be done within one week. But the amount has not been refunded yet.

The transaction number done via google pay is D[protected] and net banking of SBI is D[protected].

Please look into the matter as soon as possible

Verified Support

Jan 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Jan 15, 2021

Updated by Aakash Tripathi The contact number used during these transactions was [protected] and mail id was [protected]@gmail.com

Jan 21, 2021

Updated by Aakash Tripathi Will you look at it?

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A

Aakash Tripathi

from Mumbai, Maharashtra

Jan 15, 2021

My contact number is [protected] and my mail id is [protected]@gmail.com

Refund not done - Comment #3788008 - Image #0

Refund not done - Comment #3788008 - Image #1

Refund not done - Comment #3788008 - Image #2

Refund not done - Comment #3788008 - Image #3

Refund not done - Comment #3788008 - Image #4

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I done payment on zara app on[protected] by UPI method from my UPI to [protected]@axisbank and amount debited but not received any refund. I done payment from my phonepe app. I need my refund fast otherwise i visit cyber cell delhi.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 15, 2021

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Reply

Gurvinder3161's [Complaint's author] reply, Jan 15, 2021

Contact number 9988177552
Amount 4480
Transiction id AXI9278e28a1bbd4c07be5329d3a9130efa
Email [email protected]

Date 12-01-2021

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details so that we can assist you further.

• Citrus Transaction ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

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Payment made by merchant Zara but not received. Attached details

+1 photos

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I was purchasing an item worth INR 990 from Zara using the Zara app on 6th July 2020. I was paying for the order using UPI on Google Pay. The amount got deducted from my account and was successfully transferred to [protected]@axisbank. But the amount was not received by Zara and the order still showed payment pending on the Zara app. Zara customer care said that they haven't received the payment. This incorrect charged amount has yet not been refunded back to me. Please look into this at the earliest.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jan 13, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

Request you to confirm your UPI handle from which this transaction was made so that we can get this checked with our respective team for further assistance.

Regards,
Team Citrus

Verified Support

Jan 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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S

shreya_123

from Powai, Maharashtra

Jan 25, 2021

UPI Handle is - [protected]@okicici

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Citrus Payment Solutions Customer Care's response, Jan 27, 2021

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL8863878489009680475 and source transaction Id - UPI8746243695973403975 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Ordered a shirt and jacket from Zara on November using UPI via Citrus Pay. I returned my shirt because of a size issue. Zara cleared my refund on the 5th December and told me the amount would be refunded within 14 days. I contacted them again since I did not receive the refund and finally got the transaction ID of the refund. I want to know the status of my refund as it has been more than a month and I still have not received my amount. The transaction ID is OL[protected]. Kindly help.

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Address: Haryana

Hi SIr,

I have made payment for fee on Kuk.ac.in on January 2 . However, payment has been debited from account however no receipt was genreated on the same.

1. Narration -[protected]-CITRUSEAZYPAY- Ref no.[protected]

2. Naration [protected]-CITRUSEAZYPAY- Ref[protected]

Payment has been debited twice however one recipet is genreated.

Request you to refund the one amount

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Payment on Zara website failed but money deducted from my bank account

I placed an order on Zara and paid via UPI. The money got deducted instantly but it didnt reflect on Zara's website.Kindly get back to me about my order or.refund my money asap
Paid ₹590
10 Jan 2021 17:21
590
Payment started
Payment received by CITRUS SOLUTIONS PVT LTD
Purchase confirmed
UPI Transaction ID
[protected]
From: SAACHI AJITKUMAR SINGH (ICICI Bank)
[protected]@okicici
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
Google Transaction ID
CICAgKCz-vixVw

+2 photos

Verified Support

Jan 12, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 46

Transaction made but not reached to beneficiary

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Money Debited but not credited to beneficiary account

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Amount deducted but no confirmation received

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Refund not received from ZARA

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Zara refund has not reflected in my bank account

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Money deducted from account but the order from zara is still pending

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Payment credited to citrus pay but not to the recipient

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Money deducted but payment was not made

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I paid but payment status is pending in ZARA india

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Payment Debited but Not Added to Beneficiary Account

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Refund not reflected in account from zara.com

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UPI failed payment on zara but amount is debited from account on upi

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Upi payment made but not forwarded to the merchant for the product delivery

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Refund not done

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Payment on zara app failed and refund not received

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Payment made by merchant but not received

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Amount deducted but payment was not received by Zara. Refund not received

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Zara order refund still not received

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Payment for Fee

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Payment on Zara website failed but money deducted from my bank account

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