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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

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1777

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Citrus Payment Solutions reviews & complaints page 44

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Money deducted but shows no payment on zara

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 7, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I was placing an order on zara india online on 5th February 2021 and had opted for payment via upi. I then did the payment through phonepe for which zara had used citrus payment gateway. I did the transaction and the money got debited from my account but zara did not receive the amount. Transaction id T2102052318359246645427. So zara cancelled the order from their side. I haven't been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Aug 10, 2021

Complaint marked as Resolved

Verified Support

Feb 08, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I placed an order of a product whose cost was Rs 1280 at the website of Zara using the UPI option. The payment gateway that it showed was that of Citrus Payment Soln & Pvt Ltd. As soon as I made the payment I got confirmation immediately from my bank stating that the payment was completed but on the Zara page it showed that the payment was due.

Please refund my money at the earliest

+2 photos

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I made a payment on googlepay.
The money waa deducted but on zara website it is still showing payment pending.
Later on I made the purchase using COD.
But 4990 rupees are deducted from my account

+1 photos

Feb 05, 2021

Updated by Asmita Kaushal I contacted Zara and they asked me to contact citrus pay for a refund. Kindly look into this matter and initiate my refund at the earliest.

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Address: Zara

Hi,
This is with regards to my Zara order, Order No. [protected]. Two items from my order were cancelled by Zara because they were out of stock. Zara seems to have initiated the refund.
Merchant transaction ID:[protected].
Amount: 5388 INR (proof attached below)

Can you please help me with this?
I donot know where the money is stuck.

Thanks!
Noopur Choksi
+91 [protected]
noopur.[protected]@gmail.com

+1 photos

Aug 10, 2021

Complaint marked as Resolved

Verified Support

Feb 05, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction has already been refunded at our end on 05/12/2020 and 16/12/2020 at our end. Please contact your issuing bank for further assistance in this regard.

Regards,
Team Citrus

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I was placing an order on zara india online on 2 february and had a option for payment via upi.
Then i did the payment through google pay for which zara had used citrus payment gateway.
I did the transition via [protected]@oksbi and money got debited from my account but zara did not received payment amount so zara canceled the order from their site as it keep pending.
i haven't been initiated a refund

kindly check my concern and give me a refund of my money at the earliest.

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Total 3 different orders were placed from Zara and merchant is stating that they have already initiated me the refund through citrus pay but there is no update with the refund in my bank statement. Merchant has provided me all 3 Return ID transaction numbers mentioned below.

OL[protected]
OL[protected]
OL[protected]

Kindly provide me the dates of initiations and reference numbers of the transactions on my email. It shows me protected here And please confirm though refund was successfully intiated, if the transactions of the payments were successful or failed.Provide me the screenshot of my all 3 transactions ID that refund was successful so I can refer to my bank. I have attached you screenshot bank asking me the details.

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Total 3 different orders were placed from Zara and merchant is stating that they have already initiated me the refund through citrus pay but there is no update with the refund in my bank statement. Merchant has provided me all 3 Return ID transaction numbers mentioned below.

OL[protected]
OL[protected]
OL[protected]

Kindly provide me the dates of initiations and reference numbers of the transactions on my email. It shows me protected here And please confirm though refund was successfully intiated, if the transactions of the payments were successful or failed.Provide me the screenshot of my all 3 transactions ID that refund was successful so I can refer to my bank. I have attached you screenshot bank asking me the details.

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Dear Sir,
Today (03/02/2021) while booking the safari my money got deducted from my Axis bank account but transaction is not successful. the transaction No. is D[protected]
Kindly refund my amount as soon as possible.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 4, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

G

gauravnigam786

from Noida, Uttar Pradesh

Feb 4, 2021

Details of Axis Bank transaction is:

03 Feb 2021 INB/[protected]/EDUQFIX(CCAVENUE)/Null 3, 080.00

Email id: [protected]@yahoo.com
Mobile:[protected]
Transaction type: Internet banking

Refund of failed transaction No. D20212101425 - Comment #3795829 - Image #0

Citrus Payment Solutions Customer Care's response, Feb 6, 2021

Verified Support

Hi,

Please check and confirm if the transaction was made via Citrus or CC avenue.

Regards,
Citrus Support Team

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I made a transaction of 5490 on 1st December (via UPI) with Zara India and the same was reversed by the merchant on 10th December. However, I have not received the credit till date. My bank (HDFC) requires proof of payment, transaction status and mode by which the payment was made to be able to assist with this further. I have raised multiple requests with both Zara and Citrus Payments Solution, but haven't received any response yet. It's been over 2 months now and request your immediate response.

Name - Shivangi Poddar
Email ID - [protected]@gmail.com
Contact number - [protected]

+1 photos

Verified Support

Feb 04, 2021

Citrus Payment Solutions Customer Care's response Hi Shivangi,

We regret the inconvenience caused.

We have raised your concern to our team, they will check and we'll confirm the status at the earliest. We appreciate your patience.

Regards,
Citrus Support Team

Verified Support

Feb 05, 2021

Citrus Payment Solutions Customer Care's response Hi,

As checked with our team, the refund against the txn ID UPI[protected] could not be processed from the bank end on 10th Dec 2020 due to some system issue at their internal end. And we are checking with Bank to process the Refund at utmost priority and will revert with the refund date in 3-5 working days.

We appreciate your patience and understanding in this matter.

Regards,
Citrus Support Team

Feb 11, 2021

Updated by Shivangi2207 Hi, please update on this

Feb 12, 2021

Updated by Shivangi2207 Hi, please help here on priority.

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The payment was made on 3rd Jan around 3:14am for a purchase from zara website using UPI for ₹5770. The bank account was debited but the payment on the citrus page showed payment failed.
Please ensure the amount is refunded back into the account.
Upi transaction id is[protected].
UPI Id used was [protected]@okicici
Thanks

+1 photos

Feb 03, 2021

Updated by Raunak6291 Correction - payment date was 3rd Feb, 2021

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I placed an order on Zara on jan 31 and the money was deducted but the order got cancelled. I am yet to receive a refund worth ₹3160. This is my third complaint regarding this matter and I have not yet received any acknowledgment from citrus payment solutions. Please revert ASAP.

+1 photos

Feb 3, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 2, 2021

Verified Support

Hi, as checked refund was successfully initiated on 1st Jan 2021 for citrus Txn IdOL[protected] Source CTXUPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

Regards
Team Citrus

Sanvi Hegde's [Complaint's author] reply, Feb 2, 2021

How is that possible, how can a refund be initiated on 1st jan when the money was deducted on 31st jan?

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I was supposed to get a refund from Zara of amount ₹ 7, 122 but till now the amount is Credited to my bank account. the refund was escalated on 13 of December 2020. I was provided with a citrus id from Zara OL[protected].

Name: Ankit raj
Mode of payment: UPI.
Amount: 7, 122
Order no: [protected]
Citrus ID: OL[protected]
Contact no: [protected]
Email: [protected]@gmail.com

Kindly look into this matter.

+4 photos

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I placed an order on Zara worth ₹3160 on jan 31 2021 through upi. The money was deducted but the order got cancelled. Please refund the money back ASAP. I’m writing this here for the second time.

Feb 3, 2021

Complaint marked as Resolved

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I have made the online transaction at TCP Haryana website for the payment of the labor cess amounting to RS. 26007.08 through NET Banking on 1 FEB at 1:20 pm. The payment has been debited from my account in Indian Overseas Bank but the receipt failed to generate. The bank transaction ref, is CTRUS-[protected][protected]@828172 made on 1 FEB. kindly refund the amount as the receipt has not been generated.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 2, 2021

Verified Support

Hi!

As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team Citrus

Payment debited from bank but receipt not generated - Comment #3794666 - Image #0

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I booked two Jungle Safari tickets for Jim Corbett National Park via Citrus Pay gateway, one for Rs. 6030 via google pay and Rs. 5222 via Net Banking of SBI.

The amount got deducted in both cases, but both tickets didn't get booked.

I booked the tickets on 6th January and was told that refunds will be done within one week. But the amount has not been refunded yet.

The transaction number done via google pay is D[protected] and net banking of SBI is D[protected].

Please look into the matter as soon as possible

email: [protected]@gmail.com
contact no.: [protected]

+5 photos

Feb 4, 2021

Complaint marked as Resolved

Verified Support

Feb 02, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• Citrus transaction id, Merchant transaction id and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

Feb 02, 2021

Updated by Aakash Tripathi This is the reference number of one transaction done using SBI Net Banking:- [protected]IGAKFEZDC3
Transaction done using Google Pay reference id:[protected]

Also, I have already talked to Jim Corbett officials they are able to retrieve information using the transaction number provided already, and told that refund will be done within 1 week, but it is going to be a month soon.

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Hi. I got this Citrus ID OL[protected] from Zara's cust care, saying they have refunded the amount but I have not received it. It has been more than 40 days now. Please look into this.

Feb 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 2, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Fowle Lampe's [Complaint's author] reply, Feb 3, 2021

Hi,
I placed an order on Zara mobile app on 26th November 2020 worth Rs. 11, 064.
Through UPI(Google Pay). I used the mobile 8218172060 for this. (My UPI ID is killingmachine247@okicici)
The RRN(Reference) number for this transaction is 033119218473.

On 13th December, I decided to refund one item from the order worth Rs. 9, 990.
Successfully returned the item on 13th Dec but haven't received the refund yet.

In January 2021 I contacted Zara for information. They said they did NOT receive the original amount (Rs. 11, 064). Still refunded me the amount. But I didn't receive it.
They sent this message-

"With regards to your order number 52343808998, we had already refunded the sum of ₹ 9, 990.00 on 13-Dec-2020 with Citrus ID OL7654543520611399428."

I hope the info I've given is enough.
I can't find any way to upload a pic here for the bank statement.

Thanks.

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Hi, I made an order with Zara on 31/1/2021 using UPI. The amount was deducted from my account via Citrus pay solutions but Zara did not receive my order. I contacted Zara and they asked me to contact citrus pay for a refund. Kindly look into this matter and initiate my refund at the earliest.
Amount deducted: 3290 Rupees

Feb 4, 2021

Complaint marked as Resolved

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R

Riniks9

Feb 1, 2021

Please find attached screenshot

Amount deducted but order not received by Zara - Comment #3794059 - Image #0

R

Riniks9

Feb 1, 2021

Screenshot below

Amount deducted but order not received by Zara - Comment #3794068 - Image #0

R

Riniks9

Feb 1, 2021

UPI transaction Id[protected]

Citrus Payment Solutions Customer Care's response, Feb 1, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/02/2021 via RRN 103111158782. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hi i made a payment on zara via upi for amount of 1190/- on 31.01.2021
The payment was processes via citrus and amount debited from my account but zara did not receive it.
They cancelled my order for lack of payment. Please advise how to proceed now. How can I get my refund.
Thankyou

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I made a payment for Zara order on 31 jan 2021 through upi and the money was deducted. But on Zara it says payment pending and later the order got cancelled.

+1 photos

Feb 3, 2021

Complaint marked as Resolved

Jan 31, 2021

Updated by Sanvi Hegde Transaction id

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