Claimed

Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Citrus Payment Solutions

Having problems with Citrus Payment Solutions?

File a complaint and get it resolved by Citrus Payment Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 49

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Guys please it's been 4 days now and I'vnt got any response from you if you can't reply back to complaints then why the heck you've customer service..Everyone here deserves some sort of replies atleast if you'll keep doing things like this who's gonna trust you and sooner or later your so called comany bank or whatever it is will come to an end.
Refund me my money as soon as possible.

+1 photos

Verified Support

Dec 27, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. We will check and assist you ith the status soon.

Regards,
Citrus Support Team

Dec 27, 2020

Updated by Simran rawal Please I'm waiting since then

Dec 28, 2020

Updated by Simran rawal Citrus how long does it'll take you to check the status it's been so many days now writing this for the 6th time.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made payment of Rs.100000 through pnb internet banking for payment of credit card bill, but transaction through amajon pay got failed, but my account debited by Rs.100000, details of transaction is enclosed

+1 photos

Dec 27, 2020

Updated by Tps123 I am submitting screen shot of my account statement where Rs.100000 debited through PNB internet banking, through amajon pay site for payment of credits card. But payment did not deposited in hdfc credit card

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 27, 2020

Verified Support

Hi,

We regret the inconvenience caused. We will check and assist you with the status soon.

Regards,
Citrus Support Team

Citrus Payment Solutions Customer Care's response, Dec 27, 2020

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was placing an order on zara india online on 26th december and had opted for payment via upi.
I then did the payment through Bhim Upi for which zara had used citrus payment gateway.
I did the transaction via [protected]@upi to [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Jan 2, 2021

Complaint marked as Resolved

Money has been refunded by the citrus pay

Verified Support

Dec 27, 2020

Citrus Payment Solutions Customer Care's response Hi Paras,

We regret the inconvenience caused. We will check and assist you with the status soon.

Regards,
Citrus Support Team

Verified Support

Dec 28, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1880 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 273, manbhiyar vistar badikabas, Sitapur Jaipur, Vidhani

BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
REQUEST NUMBER : [protected]
I made ₹ 100 from my account, so he has not come to the place he was trying to do.

+1 photos

Dec 26, 2020

Updated by ROCK'S GAMING STAR BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
REQUEST NUMBER : [protected]

Dec 26, 2020

Updated by ROCK'S GAMING STAR My payment refund in account
Bank of Baroda
A/C - [protected]
IFSC BARB0KARIRI
I'm pay for internet banking
NAVAL1111

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 27, 2020

Verified Support

Hi,

We regret the inconvenience caused. We will check and assist you with the status soon.

Regards,
Citrus Support Team

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share a Scan copy of the bank statement indicating the debit for the required transaction.

Regards,
Citrus Support Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hi .this is regarding zara india .
I had made two transactions on 8th of Nov via Google pay for the amount of 7990 rs to zara.com . Out of which one transaction was successful and one failed at citrus end . I have not received the 7990 rs back and attaching the details of failed transaction from Zara .com after complaining. The transaction number is - OL[protected] Pls reply to this at the earliest . Citrus pay does not have a customer phone bum and email

Dec 27, 2020

Complaint marked as Resolved

This has not been resolved . Stop letting it be marked closed

Verified Support

Dec 27, 2020

Citrus Payment Solutions Customer Care's response Hi Anusha,

We will check and assist you with the status soon.

Regards,
Citrus Support Team

Verified Support

Dec 27, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret to inform you that the transaction with the Citrus Transaction ID: OL[protected]
has been failed and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the customer's source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday).

Kindly request your customer to contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Regards,
Citrus Support Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On 23rd December 2020 I have made a purchase and payment done via UPI transaction in citrus payment gateway via Google pay the amount was debited but the payment was not successful so zara cancelled the order kindly check and refund my money

+1 photos

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 24/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was purchasing on Zara and then i opted for upi payment and then it directed me to upi app and then money got deducted but on the Zara app it is showing that payment pending

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

What are you guys doing?
Zara isn't taking responsibilty Its just 1080 rs why are you not refunding me my money..
I've put complaints many times..
Please refund me my money.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: v.p.o barwala,disttpanchkula

Hi,

This is ruddar partap singh, I have done payment 34200 on :20 Dec 2020 to kuk.

Transaction No.:[protected]
Bu i have no rcd and trans detail for retuning page.

Please check the same.

ruddar partap singh
[protected]

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 24, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Simran rawal's reply, Dec 25, 2020

Atleast i expect a reply from you regarding my issue

Simran rawal's reply, Dec 25, 2020

When you guys are going to respond to our issues you guys have sucha pathetic customer service if earlier i would have known about this i would've never done that you guys are looting people for their hard earned money atleast we deserve some replies.. i am not going to leave this issue i'll continously follow you untill you guys will not refund me my money. Look at to this issue otherwise i am going to file complaint in consumer forum.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

It’s being a month I am continuously taking a follow up with you guys regarding mine refund of rs 6544 which I paid through UPI to Zara on 26th November, 2020... the amount got debited of rs 6544 from mine account but order didn’t got placed and neither the amount was received by Zara. Mine bank provided the RRN number as well..of the successful payment which is RRN.[protected]

+1 photos

Verified Support

Dec 24, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

Dec 25, 2020

Updated by Shivi0611 If that is a case Citrus Payment Solution why don’t you contact and coordinate with Zara’s about the refund and you can reverse the payment in your account and transfer back to me.. you these people directly denying it. Please mail me the transaction I’d and all the relevant details to show Zara about the successful transaction of rs 6544 in their account

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed an order on zara india online on 23rd december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So the order from their side is pending.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Dec 24, 2020

Updated by Rupinder03 Zara canceled the order for non payment and money was debited from my account.

Please resolve this issue at the earliest and refund my money back.

Dec 28, 2020

Updated by Rupinder03 Please refund my money back. This isn't the way of doing business.

Jan 01, 2021

Updated by Rupinder03 Writing for the 4th time return my money back. Why aren't you refunding?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

( Transaction ID :[protected]
I would like to bring to your notice that I had approved a payment via my UPI account for the purchase that I had made at the Zara mobile application at exactly 09:01 PM on the 23rd of December, 2020. The payment was successful and money was sent to CITRUS SOLUTIONS PVT LTD and it was debited from my bank account too. But the payment at Zara is still pending and CITRUS SOLUTIONS PVT LTD has not yet cleared my payment at the Zara account. I request that this matter be looked up soon and my payment at the Zara account also be cleared. If that is not possible then I request that my money be credited to my account. I have also attached the screenshot of my payment to CITRUS SOLUTIONS PVT LTD as proof of the matter.

+3 photos

Aug 7, 2021

Complaint marked as Resolved

Verified Support

Dec 26, 2020

Citrus Payment Solutions Customer Care's response Hi!
Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 24/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

On ordering from Zara I had payed Citrus from Gpay the money got successfully sent to Citrus. However, Zara cancelled it. The transaction took place on 23rd December 2020. I haven’t got the refund till now. No one seems to cooperate

+1 photos

View replies

B

Bivore Wangchuk

Dec 25, 2020

I have also had the same issue. They haven’t credited back the money till now. I think that they are not planning to return our money back to us.

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Hi Jasmine!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 24/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I paid 1580/- for an order I placed at around 9pm on 23rd December. The payment was made via my upi ID which redirected me to the gpay app where the money was debited from my account at the same time.
But my order is still pending In “my purchases” section of the zara app. It still shows “complete your payment”
Kindly look into the matter and resolve the payment issues.

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Dec 26, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 24/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

Can you please refund the money? Details are below -

Dec 23, 2020
Paid To - [protected]@Axisbank
Amount - ₹ 4570
Txn. ID : T2012232258496551064443
Txn. Status : Successful
Bank Ref. No. : [protected]

Jan 20, 2021

Complaint marked as Resolved

Got the refund

View replies

U

uncle_larry

from Delhi, Delhi

Dec 24, 2020

Adding the screenshot of payment

UPI payment successful and money deducted but Zara didn't get it - Comment #3779365 - Image #0

U

uncle_larry

from Delhi, Delhi

Dec 24, 2020

Adding transaction screenshot

UPI payment successful and money deducted but Zara didn't get it - Comment #3779366 - Image #0

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 24, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

uncle_larry's [Complaint's author] reply, Dec 24, 2020

Hi I have attached the necessary details. It was a UPI payment. Please check. The phone number details have been provided with the complaint.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I was purchasing clothes and I opted for upi then payment of 6830 got deducted from bank and it is now showing that payment pending

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I've paid zara Rs.1080 through upi and in their app it's showing payment pending i've done the sucessfull payment and the same is deducted from my account.please refund me my money.

+3 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Today i ordered from zara app as sale was going on i did online payment amd they directed me to the citrus payment solutions and i did the payment of Rs.1080 from my upi id the same amount was deducted from my account and my gpay account and bank account is showing the amount has been debited but app is still showing payment pending.please resolve this issue or refund me the money asap.
Thank you!

+2 photos

Dec 24, 2020

Updated by Simran rawal Please help me in getting my refund as soon as possible

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,
I placed an order on zara with id NZara with id. Payment has been deducted from my account but the order is not paced.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

It’s being a heights now of robbing people... I didn’t receive my refund after so many complaints done to you guys.. initiate my refund of rs 6544 immediately otherwise I am filing a case against you of Fraud in the consumer court.. how you guys are fooling people and keeping their money..

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines