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Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card
I've paid zara Rs.1080 through upi and in their app it's showing payment pending i've done the sucessfull payment and the same is deducted from my account.please refund me my money.
Today i ordered from zara app as sale was going on i did online payment amd they directed me to the citrus payment solutions and i did the payment of Rs.1080 from my upi id the same amount was deducted from my account and my gpay account and bank account is showing the amount has been debited but app is still showing payment pending.please resolve this issue or refund me the money asap.
Thank you!
Dec 24, 2020
Updated by Simran rawal Please help me in getting my refund as soon as possible
Not got the refund almost after a month of Ramadan 6544
It’s being a heights now of robbing people... I didn’t receive my refund after so many complaints done to you guys.. initiate my refund of rs 6544 immediately otherwise I am filing a case against you of Fraud in the consumer court.. how you guys are fooling people and keeping their money..
I placed an order on zara india online on 23rd december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So the order from their side is pending.
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
Dec 24, 2020
Updated by Rupinder03 Zara canceled the order for non payment and money was debited from my account.
Please resolve this issue at the earliest and refund my money back.
I have paid ₹3980 to Zara for an online order via UPI. But it has not been placed although my account has been debited. On the app it showed the payment was unsuccessful. Please check and ensure the money is credited back into my account.
My order has been cancelled by zara
I made payment for Zara order on 20 Dec via UPI. The payment was successful however on the application order was not placed and is showing under pending payment. Please look into this matter. Either refund the amount or add it to the order.
Thanks
View replies
S
shreyasri
from Delhi, Delhi
Dec 22, 2020
Please Citrus, look into this matter. Zara isn’t taking the responsibility for the transaction.
We would like to inform you that the refund has been processed against the Citrus Transaction ID: OL[protected] on[protected] and the same will get credited into the source account within 7 to 10 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.
I am sameer temkar I order from zara on 26th November and I returned my order on 2nd December and zara mail me that your refund is proceed but now it's more than 15 days I still didn't received any refund and I also check with my bank there no refunds in my account . Below I attach my transaction screen shot and refund mail screen shot . Please look in to this matter . And solve my problem as soon as possible .
As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
Dec 21, 2020
Updated by Sameer1305 Yes but I didn't received any refund still it's more than 16 days . This is so inconvenient I want my refund as soon as possible I check with my bank and also with upi app which is phonepay they didn't received any refund so it's issue from your side so look into this matter as soon as possible.
I have done payment for my kids school fee. The payment has been deducted by citrus from my hdfc account.but as the internet crashes...amount is not deposited in school fees.The payment has been dedcuted on 15th december .when shall it will be refunded.
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Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Dec 21, 2020
Verified Support
Hi!
As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
I placed an order on zara india online on 16th December 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund at the earliest.
Please note that this is a successful transaction via Citrus Id - OL[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.
I had placed an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
Money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side.
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
Aug 6, 2021
Complaint marked as Resolved
Verified Support
Dec 19, 2020
Citrus Payment Solutions Customer Care's response Hi Riya,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus transaction ID, Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I make payment for property tax through citrus Salutation from ghmc app but money not credited
Address: Hyderabad
Sir I paid property taxes to ghmc through citrus
Money debited from my account but not credited to ghmc pleace pay to ghmc are you return to my bank .
MY TRANSACTION ID IS.
T2012160344028603763214
FROM PHONE PE
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Dec 17, 2020
Verified Support
Hey, this is a successful TXN via Citrus Txn IdOL[protected]
Source CTXUPI[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
Amount deducted from account but n transaction was not successful at party end
Sir for b.ed collage fees amount has been deducted from my sbi account [protected].amount is 22000 rupees please make my amount back to my account please
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Dec 17, 2020
Verified Support
Hi!
As checked, your transaction has been refunded by the merchant on 14/12/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
I paid amount from my hdfc account to my University for some forms...and saw the amount withdrawal from account but I haven't got any debit message and neither did receiver received the amount...this is highly unprofessional and torturous thing...
I placed an order on Zara by UPI payment but i cancelled within few minutes due to wrong shipping address. But i don't received my refund payment till now
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Dec 14, 2020
Verified Support
Hi!
Apologies for the inconvenience.
Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
As checked, this is a successful transaction via transaction reference number - AXI8aa0a40c27ec4f4b923795151a688c05 and source transaction Id - UPI6084294659803355282 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Payment Deducted for Zara, but on zara app it shows that payment yet to be made
I placed an order on the zara app and for the payment it directed me to citrus app for upi payment. I made a payment of Rs. 1790 via the citrus app, but the payment got deducted from My Kotak account and on the Zara app it reflected nothing at all..attached the deducted amount with the reference number.
Kindly refund my money asap...
Zara needs to relook into this issue and change the payment gateway partner asap with such numerous issues showing up.
Aug 6, 2021
Complaint marked as Resolved
Verified Support
Dec 14, 2020
Citrus Payment Solutions Customer Care's response Hi Snehal,
We will check and assist you with the status soon.
After payment also not showing receipt on online payment to NMC Nashik website via Citrus payment
I have paid nashik municipal corporation property tax online from website property tax nmctax.in for index no.43106486
for rs.1865/- using sbi card on 11th Dec 2020 through nmc property tax website (Citrus payment solutions).
The amount of rs.1865.00 was debited from my sbi account (Pooja Raju Devkar)
This payment is not reflecting on the said property tax website i. E. Nmctax.in. I would like to know the status of the payment made towards the property tax of rs.1865.00
You are requested to look into the matter and solve the problem, and help me to recover the payment from the citrus payment company.
As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - CBC[protected]HICF5R6 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Zara product. Made a payment to Zara through upi to Zara.
I made a payment on Zara through upi. The upi payment was successful but money hasn’t been credited to Zara and it says payment not successful in the Zara payment page. The money hasn’t been reverted back to me.
The transaction I’d is[protected].
Dec 11, 2020
Updated by John tadigoppula Please revert back the money as I have provided all the necessary details for the upi payment and the payment has not been done in Zara. Please resolve my issue as soon as possible
Dec 12, 2020
Updated by John tadigoppula Citrus payment solutions I’m expecting a refund of the transaction which you deducted money but didn’t send it to Zara. I’m well aware of your scam and I’m notifing you in advance that the issue has been notified to the higher officials in the income tax department. If I don’t get my money refunded to me by the earliest you will face the worst consequences I’m telling you. Don’t you mess with me. I have attached all the necessary details needed for the transaction so refund me at the earliest.
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J
John tadigoppula
from Hyderabad, Telangana
Dec 13, 2020
I’m posting this again because I haven’t been refunded yet and my order on Zara has been cancelled because the transaction was failed as the money was credited to you but not to Zara. I have attached all the necessary information needed for the refund. I have mailed you but no respond and as there is no number to contact you I’m requesting you to pay heed to my complaint. Please refund my amount.
Hi, as checked refund was successfully initiated on 14-DEC-20 22:10:00
for UPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card