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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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I placed an order on zara india online on 23rd december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So the order from their side is pending.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Dec 24, 2020

Updated by Rupinder03 Zara canceled the order for non payment and money was debited from my account.

Please resolve this issue at the earliest and refund my money back.

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I have paid ₹3980 to Zara for an online order via UPI. But it has not been placed although my account has been debited. On the app it showed the payment was unsuccessful. Please check and ensure the money is credited back into my account.
My order has been cancelled by zara

+1 photos

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Hi,

I made payment for Zara order on 20 Dec via UPI. The payment was successful however on the application order was not placed and is showing under pending payment. Please look into this matter. Either refund the amount or add it to the order.

Thanks

+1 photos

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S

shreyasri

from Delhi, Delhi

Dec 22, 2020

Please Citrus, look into this matter. Zara isn’t taking the responsibility for the transaction.

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 23, 2020

Verified Support

Hi,

We regret the inconvenience caused.

We would like to inform you that the refund has been processed against the Citrus Transaction ID: OL[protected] on[protected] and the same will get credited into the source account within 7 to 10 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

Regards,
Citrus Support Team

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Address: Zara.com

I am sameer temkar I order from zara on 26th November and I returned my order on 2nd December and zara mail me that your refund is proceed but now it's more than 15 days I still didn't received any refund and I also check with my bank there no refunds in my account . Below I attach my transaction screen shot and refund mail screen shot . Please look in to this matter . And solve my problem as soon as possible .

+2 photos

Verified Support

Dec 21, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Dec 21, 2020

Updated by Sameer1305 Yes but I didn't received any refund still it's more than 16 days . This is so inconvenient I want my refund as soon as possible I check with my bank and also with upi app which is phonepay they didn't received any refund so it's issue from your side so look into this matter as soon as possible.

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I have done payment for my kids school fee. The payment has been deducted by citrus from my hdfc account.but as the internet crashes...amount is not deposited in school fees.The payment has been dedcuted on 15th december .when shall it will be refunded.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 21, 2020

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

About funds - Comment #3777612 - Image #0

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 21, 2020

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

About funds - Comment #3777613 - Image #0

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 21, 2020

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I placed an order on zara india online on 16th December 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund at the earliest.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Dec 19, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Id - OL[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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I had placed an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
Money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Dec 19, 2020

Citrus Payment Solutions Customer Care's response Hi Riya,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus transaction ID, Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Hyderabad

Sir I paid property taxes to ghmc through citrus
Money debited from my account but not credited to ghmc pleace pay to ghmc are you return to my bank .
MY TRANSACTION ID IS.
T2012160344028603763214
FROM PHONE PE

+3 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 17, 2020

Verified Support

Hey, this is a successful TXN via Citrus Txn IdOL[protected]
Source CTXUPI[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team Citrus

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Sir for b.ed collage fees amount has been deducted from my sbi account [protected].amount is 22000 rupees please make my amount back to my account please

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 17, 2020

Verified Support

Hi!

As checked, your transaction has been refunded by the merchant on 14/12/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I paid amount from my hdfc account to my University for some forms...and saw the amount withdrawal from account but I haven't got any debit message and neither did receiver received the amount...this is highly unprofessional and torturous thing...

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I placed an order on Zara by UPI payment but i cancelled within few minutes due to wrong shipping address. But i don't received my refund payment till now

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 14, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Jot Aulakh's [Complaint's author] reply, Dec 16, 2020

My contact number-9478490138
Email id of order - [email protected]
Transaction id - DBTR/034816451157

Citrus Payment Solutions Customer Care's response, Dec 17, 2020

Verified Support

Hi!

As checked, this is a successful transaction via transaction reference number - AXI8aa0a40c27ec4f4b923795151a688c05 and source transaction Id - UPI6084294659803355282 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I placed an order on the zara app and for the payment it directed me to citrus app for upi payment. I made a payment of Rs. 1790 via the citrus app, but the payment got deducted from My Kotak account and on the Zara app it reflected nothing at all..attached the deducted amount with the reference number.

Kindly refund my money asap...

Zara needs to relook into this issue and change the payment gateway partner asap with such numerous issues showing up.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Dec 14, 2020

Citrus Payment Solutions Customer Care's response Hi Snehal,

We will check and assist you with the status soon.

Regards,
Ctrus support team.

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I have paid nashik municipal corporation property tax online from website property tax nmctax.in for index no.43106486
for rs.1865/- using sbi card on 11th Dec 2020 through nmc property tax website (Citrus payment solutions).
The amount of rs.1865.00 was debited from my sbi account (Pooja Raju Devkar)
This payment is not reflecting on the said property tax website i. E. Nmctax.in. I would like to know the status of the payment made towards the property tax of rs.1865.00
You are requested to look into the matter and solve the problem, and help me to recover the payment from the citrus payment company.

Aug 7, 2021

Complaint marked as Resolved

Verified Support

Dec 13, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - CBC[protected]HICF5R6 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I made a payment on Zara through upi. The upi payment was successful but money hasn’t been credited to Zara and it says payment not successful in the Zara payment page. The money hasn’t been reverted back to me.
The transaction I’d is[protected].

+2 photos

Dec 11, 2020

Updated by John tadigoppula Please revert back the money as I have provided all the necessary details for the upi payment and the payment has not been done in Zara. Please resolve my issue as soon as possible

Dec 12, 2020

Updated by John tadigoppula Citrus payment solutions I’m expecting a refund of the transaction which you deducted money but didn’t send it to Zara. I’m well aware of your scam and I’m notifing you in advance that the issue has been notified to the higher officials in the income tax department. If I don’t get my money refunded to me by the earliest you will face the worst consequences I’m telling you. Don’t you mess with me. I have attached all the necessary details needed for the transaction so refund me at the earliest.

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J

John tadigoppula

from Hyderabad, Telangana

Dec 13, 2020

I’m posting this again because I haven’t been refunded yet and my order on Zara has been cancelled because the transaction was failed as the money was credited to you but not to Zara. I have attached all the necessary information needed for the refund. I have mailed you but no respond and as there is no number to contact you I’m requesting you to pay heed to my complaint. Please refund my amount.

Zara product. Made a payment to Zara through upi to Zara. - Comment #3774545 - Image #0

Zara product. Made a payment to Zara through upi to Zara. - Comment #3774545 - Image #1

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 14, 2020

Verified Support

Hi John,

Hi, as checked refund was successfully initiated on 14-DEC-20 22:10:00
for UPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

Regards
Team Citrus

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I tried ordering 2 articles from ZARA app
From my phone amounting to rs .7580
Using Google pay upi .
My transaction on Google pay to citrus payment solutions was completed
But my order was not confirmed, I waited for it to get completed but it got canceled later .
I was expecting the amount to be reflected back in my account the same day but it didn’t happen
I m expecting my amount reflected back soon as no order was placed
Thank you

+2 photos

Verified Support

Dec 11, 2020

Citrus Payment Solutions Customer Care's response Hi, as checked refund was successfully initiated on[protected] for UPI[protected]
and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

Dec 26, 2020

Updated by gaurav Aj Thank you

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I have been following up with customer care on citrus pay ut no one has realled cared to answer!!

this transaction happenned on 18th Oct, 2020. But not settled at all till date.

txn ID: 28254e[protected]b2bb-90a72b9b0e41

email: [protected]@gmail.com

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Dec 10, 2020

Citrus Payment Solutions Customer Care's response Hey, are you a merchant? If yes please raise your concern through [protected]@payu.in for assistance.

Regards
Team Citrus

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B

Belesiri

Dec 10, 2020

Hey! I tried reaching through email I'd too but no response! Yes I am a merchant. Send me the email I'd to my email address. Here it's shown as protected, looks like some masking

Citrus Payment Solutions Customer Care's response, Dec 11, 2020

Verified Support

Hey, please help us with the case ID which may have generated once you dropped a mail on [email protected] for assistance.

Regards
Team Citrus

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I made an online payment to KUK, I dint receive the receipt. And on same time, because of missing receipts, Transactions were made twice . Please look into it ASAP

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

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Address: 2ND FLOOR, P&G TOWER, CARDINAL GRACIOUS ROAD, CHAKALA, ANDHERI (EAST), MUMBAI Mumbai City MH 400099 IN

Hey Citrus,

First of all i would like to start with i have read a lot of threads regarding how people have to pay twice at Zara because at first payment you guess tend to tell that the payment has declined and deduct the money. and then the second payment always go through.
This has been quite a pattern for sometime.

This happened with me recently as well. So i went online and did a little research...

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Address: Bulandshahr

I was placing an order on zara india online on 05 December 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Dec 07, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 07/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: Bulandshahr 203001

I was placing an order on zara india online on 5 dec 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfc and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

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