Citrus Payment Solutions Complaints & Reviews

I placed an order on zara india online on 23rd december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So the order from their side is pending.
I haven’t been initiated a refund.

Kindly check my concern and give me refund...

I have paid ₹3980 to Zara for an online order via UPI. But it has not been placed although my account has been debited. On the app it showed the payment was unsuccessful. Please check and ensure the money is credited back into my account.
My order has been cancelled by zara...

Hi,

I made payment for Zara order on 20 Dec via UPI. The payment was successful however on the application order was not placed and is showing under pending payment. Please look into this matter. Either refund the amount or add it to the order.

Thanks...

I am sameer temkar I order from zara on 26th November and I returned my order on 2nd December and zara mail me that your refund is proceed but now it's more than 15 days I still didn't received any refund and I also check with my bank there no refunds in my account . Below I attach my transaction screen shot and refund mail screen shot . Please look in to this matter . And solve my problem as soon as possible ....

I have done payment for my kids school fee. The payment has been deducted by citrus from my hdfc account.but as the internet crashes...amount is not deposited in school fees.The payment has been dedcuted on 15th december .when shall it will be refunded....

I placed an order on zara india online on 16th December 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
br...

I had placed an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
Money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the...

Sir I paid property taxes to ghmc through citrus
Money debited from my account but not credited to ghmc pleace pay to ghmc are you return to my bank .
MY TRANSACTION ID IS.
T2012160344028603763214
FROM PHONE PE...

Sir for b.ed collage fees amount has been deducted from my sbi account [protected].amount is 22000 rupees please make my amount back to my account please...

I paid amount from my hdfc account to my University for some forms...and saw the amount withdrawal from account but I haven't got any debit message and neither did receiver received the amount...this is highly unprofessional and torturous thing......

I placed an order on Zara by UPI payment but i cancelled within few minutes due to wrong shipping address. But i don't received my refund payment till now...

I placed an order on the zara app and for the payment it directed me to citrus app for upi payment. I made a payment of Rs. 1790 via the citrus app, but the payment got deducted from My Kotak account and on the Zara app it reflected nothing at all..attached the deducted amount with the reference number.

Kindly refund my money asap...

Zara needs to relook into this issue and change the payment gateway partner...

I have paid nashik municipal corporation property tax online from website property tax nmctax.in for index no.43106486
for rs.1865/- using sbi card on 11th Dec 2020 through nmc property tax website (Citrus payment solutions).
The amount of rs.1865.00 was debited from my sbi account (Pooja Raju Devkar)
This payment is not reflecting on the said property tax website i. E. Nmctax.in. I would like to know the status of the...

I made a payment on Zara through upi. The upi payment was successful but money hasn’t been credited to Zara and it says payment not successful in the Zara payment page. The money hasn’t been reverted back to me.
The transaction I’d is[protected]....

I tried ordering 2 articles from ZARA app
From my phone amounting to rs .7580
Using Google pay upi .
My transaction on Google pay to citrus payment solutions was completed
But my order was not confirmed, I waited for it to get completed but it got canceled later .
I was expecting the amount to be reflected back in my account the same day but it didn’t happen
I m expecting my amount reflected...

I have been following up with customer care on citrus pay ut no one has realled cared to answer!!

this transaction happenned on 18th Oct, 2020. But not settled at all till date.

txn ID: 28254e[protected]b2bb-90a72b9b0e41

email: [protected]@gmail.com...

I made an online payment to KUK, I dint receive the receipt. And on same time, because of missing receipts, Transactions were made twice . Please look into it ASAP...

Hey Citrus,

First of all i would like to start with i have read a lot of threads regarding how people have to pay twice at Zara because at first payment you guess tend to tell that the payment has declined and deduct the money. and then the second payment always go through.
This has been quite a pattern for sometime.

This happened with me recently as well. So i went online and did a little research...

I was placing an order on zara india online on 05 December 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.br...

I was placing an order on zara india online on 5 dec 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfc and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
br...