Citrus Payment Solutions Complaints & Reviews

I made a transaction of 3710 inr on 4th January 2021 via upi on zara fashion app.
While paying through upi, it deducted money from my account but after that it showed message, your order was not successful.
Though credit reverse happen fast in such case generally, i didn't get my money yet in my account.
Mails from zara show that they didn't get the amount and automatically cancelled my order. Still, i am waiting for my money to be deposited in my account.

Sir, I processed transaction against Tr I'd no[protected] of Rs.116015/-through net Banking on 4/1/2021 at 3.04PM from my SB a/c of Punjab National Bank, Balasore {Odisha} Branch for making payment of semester fee of my daughter to Birla Institute of Technology, Mesra {Ranchi}, Jharkhand.The above said amount was deducted from bank a/c but no any acknowledgement receipt was generated and and amount was not at all received by the Institution so far.plz credit the said amount immediately into the a/c of the institute or refund the amount to my PNB Balasore Bank a/c immediately.Priyabrat Dikshit

Payment was made using Citrus payment gateway for the order on zara application.
Date: 3 Jan 2021
Time: 1st transaction: 11:15
2nd transaction: 11:27
Both for same amount : 2280 ₹
For the same order.
Both the time the amount was deducted from the account but the zara app shows payment not completed.
Would like to request a refund of the total amount of 4560 ₹.
Transaction ID are the screenshots attached.

We have paid 960 rupees towards our metro water and sewage tax on the 29th Dec'20 which has gone unpaid which has not reflecting in the Chennai metro water website how ever the pmt has been debited from our bank account.

Transaction details
[protected]-CITRUSEAZYPAY

Ref NO[protected]

I ordered products on zara
Payment method upi
Citrus payment solutions
Tried 2 times both time successfully 2280 ₹ amount deducted from account
But zara shows payment still pending

Would like to be refunded as soon as possible.

I have placed order on zara on 3 jan 2021 and selected upi for payment where they have used citrus. The amount has been deducted from the account but Zara has not received the payment and the order is still pending. Issue refund asap!!!

Placed a ZARA order on 3 Jan 2020 and paid via upi. They money was debited from my bank account and yet the payment is shown as pending by zara. Please initiate a refund immediately.

I made a purchase from Zara site yesterday worth Rs 6160. Money debited from my account but site showed Payment pending. I had paid through UPI gateway of citrus solutions Pvt ltd. I called customer care who suggested cancel the purchase to get back money . But I didn’t get the amount . Return the amount immediately!!

Sir/ Madam,

I had made a Chennai metro water tax payment on 28.12.2020. with reference number [protected] for amount Rs.1725.

Transaction shows successful on my banking site but said failed on the metro water payment page.

Please let me know the status of the same and refund the amount asap.
I'm also attaching the copy of my bank statement and the transaction.

Thanking you,

Darendra Kumar
[protected]

Hi,
I have placed an order on zara app with upi transaction for amount 3, 280 twice. Money was deducted both times but order was not shown as paid on zara app. Please initate refund for the below transaction upi ids-
[protected] and
[protected]

I placed an order from Zara app and completed the payment by UPI and the gateway was citrus payments.
My money have been deducted from my bank account but my order was not confirmed and got cancelled.
It was an order for 2270 rs.
I wish to recieve my money back as soon as possible.

Hello Team
My name is Anil Kumar . I paid .B.A. 1st year of Kurukshetra University on 30th December 2020 payment 1410 rs . Payment of pay has been made but pleas I provide me fee slip.

student name Jayalata
Class B.A.1st
father Sukhdev

I have made order on 13 December 2020 but i cancelled my order on same day. Now more than 15 days i haven't received my refund amount in my account .
Transaction id - DBTR/[protected]

I was placing an order on zara india online on 31st december 2020 and had opted for payment through upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction through [protected]@okicic and money got debited from my account. I cancelled the order later, zara cancelled the order from their side. I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Plz check these transection. It is pending from 29/12/20.
Amount deduct from bank but not credit in CSC Wallet .

ref no:- [protected]IGAKDPAJC0 TRANSFER T
amount:-60000/-

plz check

This is regarding zara India. I hade made a transaction on 5th december 2020 and I had cancelled my order on 5th december 2020. and didn't receive the amount yet. it's been almost a month now. and according to zara they have initiated the refund on 6th of december. attaching the proof of transaction and refund initiation. please reply as soon as possible this is very disappointing and irresponsible behaviour.

ಮಾನ್ಯರೆ, ದಾರವಾಡ ಜಿಲ್ಲಾ, ಕಲಘಟಗಿ ತಾಲೂಕು KALLAPPA S KOTTANAD(CSC ONLINE CENTER) ತಮ್ಮಲ್ಲಿ ವಿನಂತಿಕೊಳ್ಳುವುದೇನೆಂದರೆ, ದಿನಾಂಕ 29.12.2020 ರಂದು CSC WALLETT ಗೆ SBI NETBANKING ನಿಂದ 3000 ರೂಪಾಯಿಗಳನ್ನು ಜಮಾ ಮಾಡಿದ್ದು, trnsantion REF NO. [protected]IGAKDNZNH6 TRANSFER T ಕಾರಣ ನನ್ನ ಖಾತೆಯಲ್ಲಿ 3000 ರೂಪಾಯಿ ಕಡಿತಗೊಂಡಿದ್ದು, CSC WALLET ಗೆ ಜಮಾ ಆಗಿರುವುದಿಲ್ಲ.ಆದಕಾರಣ ಮಾನ್ಯರು ನನ್ನ ಖಾತೆಗೆ ವಾಪಸ ಜಮಾ ಮಾಡಿ ಅಥವಾ CSC WALLETT ಗೆ ಜಮಾ ಮಾಡಲು ವಿನಂಸಿದೆ.

Dear Sir,

Please resolve.

Regards,
Rakesh Kumar
[protected]
[protected]
[protected]@gmail.com

[protected] Forwarded message[protected]
From: SBI - Customer Service
Date: Fri 27 Nov, 2020 8:38 pm
Subject: SBI Customer Care - Case[protected] has been resolved
To: [protected]@GMAIL.COM

Dear RAKESH KUMAR,

Thank You for Banking with us. Customer Care Case: 33870291 for TECHNOLOGY:INTERNETBANKING - ONLINE PAYMENT/TRANSFER - MERCHANT TRANSACTIONS - INB has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please find the resolution below:
As confirmed with merchant(DMRC CORPORATION), transaction IGAJOPZYH8 has been successful and settled . For more details kindly contact your merchant.
This is a System Generated Email, Please Do Not Reply

Thank you,
SBI Bank Customer Care

From: Rakesh [mailto:rakesh.[protected]@gmail.com]
Sent: Monday, November 09, 2020 10:01
To: 'AVM TEAM DMRC'
Cc: 'PCO DMRC'
Subject: RE: Card Recharge not done but Money deducted from my Bank Account

Dear Sir,

Thanks for reply,

My metro card no. is 85354582 and Bank transactions details are enclosed here. Please check Rs 300 transaction.

Regards,
Rakesh kumar

From: AVM TEAM DMRC [mailto:[protected]@dmrc.org]
Sent: Saturday, November 07, 2020 20:08
To: rakesh vappl
Cc: PCO DMRC
Subject: Card Recharge not done but Money deducted from my Bank Account

Dear sir,

please send your metro card number .

Citrus it's been heights now what the hell are you doing guys please do me a favour of refunding me my money it's been a week now i mean how can someone be so irresponsible towards customers there should be some strict action towards your pathetic customer service and deducting money from customers account without any reason..atleast have some courtsey
Just give me my money back its my 7th complaint and i still didnt got any response.

Hi .this is regarding zara india .
I had made two transactions on 8th of Nov via Google pay for the amount of 7990 rs to zara.com . Out of which one transaction was successful and one failed at citrus end . I have not received the 7990 rs back and attaching the details of failed transaction from Zara .com after complaining. The transaction number is - OL[protected] Pls reply to this at the earliest . Citrus pay does not have a customer phone bum and email.