Citrus Payment Solutions Complaints & Reviews

I was placing an order on Zara India online on 26th Nov 2020 and opted for payment via upi.
I did the payment through google pay for which zara had used citrus payment gateway. An amount of Rs. 3702/- has been deducted from my account but my order in the Zara app still shows payment pending. Kindly refund my money or confirm the payment of my order.
I've attached some screenshots for your reference.
Kindly look into this matter.

I was placing an order on zara india online on 26th November 2020 and had opted for payment via upi.

I then did the payment through google pay for which zara had used citrus payment gateway.

I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

I had placed order online on Zara India app on 26th November 2020 at 19:30 While paying for my order I opted for internet banking for which I got redirected to Citrus Payment Solutions to continue my payment. I did transaction through Axis bank internet banking. An amount of Rs. 2978 has been deducted from my bank account.
but my order in the Zara app still shows payment pending.
Kindly refund my money at the earliest so I can reorder.

Hi,

I made a payment of INR 16026 for shopping on the ZARA App, but the payment was not successful at the App and the purchase did not go through.

However, my money has been deducted from the bank and the GooglePay app show that the "Payment received by Citrus Solutions Pvt Ltd" and "Purchase confirmed", WHEREAS the purchase did not go through.

I had to pay again through my Debit card for the purchase which was successful on the Zara app.

Please refund the amount done from the UPI to Citrus solutions pvt ltd.

The amount has been debited from my account via upi but it's not been reflected on Zara application and firstly it was showing payment pending then Zara cancelled the order.
I would like to request to initiate the refund as soon as possible.
Thanks,
Divya

Dear Sir/Madam

I have recently opened an account with Kotak Mahindra Bank and I received the following message from them on 20/11/2020

Dear Munnangi Shashidhar, Go to https://invoice.citruspay.com/invoice/enrwiayjnl/dd9cF46Bb to deposit money and complete the account opening process.

This was an invoice for Rs 8, 800/- to complete the account opening process. We have opened this link and paid the amount through net banking through my dad's Yes Bank account on 20/11/2020 around 3:24 p.m. It reported the transaction was successful and the said amount was deducted from my dad's account, but never credited to my account. The details of transaction as reflected in my dad's Yes bank account are as below:
Transaction id:[protected]
Transaction description: NET TXN: CITRUSPAY[protected]

I have contacted Kotak Bank regarding this issue, they said it will take around 4 days for refund to Yes Bank if this transaction failed. It is already 4 days and the amount is not refunded. Please let me know the status of this transaction.

Regards
Shashidhar Munnangi

Respected Sir,
For PTET COUNSELING, Rs.5000 / was paid through SBI INB. The amount was debited from the account, but the payment invoice states that payment has not been made, please solve this problem soon.
Payment method- SBI INB
Bank- SBI
Amount- 5000
Dete- 24/11/2020
Branch code- 031117
Transfer to[protected]
Thank you
Name- Narendra prajapat

Hi, the agent asked me to visit help.payu.in and fill in my details regarding the purchase. But the site is not working. I am providing my details. Transaction date - 23/11/20
Payment amount - 1690
Attaching a screen shot again for transaction ID.

Citrus payment solutions please respond. It is not a joke. I have already complained twice regarding my money not getting refunded back in my account. Please, make it fast. Refer to screenshots attached in my first complaint for proof.

Citrus payment solutions do response and resolve this urgently. Even after so many same complaints why are you not taking actions. I want my refund back.

Sir, i made online payment under but payment failed and money debited rs 180 at eazypay icici bank ltd txn [protected] CITRUSEAZYPAY but not refund. Please kindly refund my money cheque/ref no.[protected] in this transaction is done on HARYANA labor department please refund my transaction.
Payment done by hdfc internet banking

Respected madam /sir

Iam Md abid uddin sameer, i have paid a property tax through ghmc app by your citrus solutions pvt. Ltd through google pay upi, transaction details are transaction id :[[protected]]
Citrus solutions pvt ltd. Paid upi is
[protected]@axisbank and amount was debited, but the tax was showing due so please i request you to solve my problem and refund my amount to same upi id as soon as possible.

Thanking you

I have made a recent purchase on Zara.com. I had completed the purchase using UPI(GooglePay). But the money got debited but Zara.com didn't receive my money and hence they cancelled my order so I need refund back as soon as possible.

Hi, I have paid GHMC tax amount Rs.4449.00 at 6:40 pm yesterday from my ICICI bank account ending with xxx155. The payment is deducted from my bank but not yet processed and not reflecting in the GHMC website. Kindly process the same asap.

I had placed an order with Zara on 12th of September.
I had contacted citrus regarding the same and I was told via a reply to my complaint that the payment had been successful towards Zara.
Further I contacted Zara a week ago and they sent me a mail as below

“Thank you for making your purchase with Zara.com.

In regards to your order number [protected], we would like to inform you that after checking, we did not charge you the amount of ₹ 3, 780.00. In this email, we attached a proof as your reference.

Further, please be informed that the from the refund proof it has mentioned that the payment is SUCCESS ON VERIFICATION, it does not mean that we charge you.

We apologize for any inconvenience caused to you and we hope you find this information useful”
Kindly let me know what the problem is.

I placed an order on 18th November 2020 on zara application and paid the amount using citrus UPI payment solutions, the amount was debited from my account, but zara didn’t receive the amount. I informed zara about it, their customer care said citrus payment solutions will provide a refund, I mailed citrus customer care about the issue at [protected]@payu.in, but nobody responded, I trusted their service and they are not refunding my money. I request you to resolve the issue immediately

Maine zara ko payment ki thi apki app se Zara n refund kr diya but mko payment received nhi hui hai mai parshan hu bhut din se so plzz meri payment received ki jaye

I placed an order on Zara and the money got debited but the order failed and now it shows cancelled
But the money has been debited
Please ensure my refund
Akanksha Singh
[protected]@gmail.com

I had opted for upto google pay option, the payment got debited but the order failed
Please help me get a refund
Akanksha Singh
[protected]

Hi I have made payment to Zara form upi form citrus gateway payment debit from account but Zara not get the payment please refund my amount

Please find screen shot of payment