Citrus Payment Solutions Complaints & Reviews

Subject: Need a receipt of payment on email id.
Sir I made a transaction from PNB account to kurukshetra University through net banking option on your citrus pay platform but I didn't got any reciept which I need to submit in university so kindly send me a receipt of the same. Thanks
From A/c : [protected]
Transaction details: CITRUS/PA/[protected]/[protected]
Date of fee submission:[protected]
Time of transaction: 14:45:58
Amount: 850
Contact no:[protected]
Email id: [protected]@gmail.com

+1 photos

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P

Pushkar Gandhi

Dec 23, 2020

Subject: Need a receipt of payment on email id.
Sir I made a transaction from axis bank account to kurukshetra University through net banking option on your citrus pay platform but I didn't got any reciept which I need to submit in university so kindly send me a receipt of the same. Thanks
From A/c : [[protected]]
Transaction details: INB/[protected]/CITRUS
Date of fee submission:[[protected]]
Time of transaction: 09:58:21
Amount: 2700
Contact no:[[protected]]
Email id: pushkar.[protected]@gmail.com

Need a Receipt of payment - Comment #3779021 - Image #0

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Citrus Payment Solutions Customer Care's response, Dec 24, 2020

Verified Support

Hi,

Please note that this is a successful transaction via Citrus Transaction Id - OL4948502667840060206 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 20122383738579 in order to get the status at their end.

Regards,
Citrus Support Team

P

Pushkar Gandhi

Dec 24, 2020

Well, Noted and Thankyou soo Much,
I'll Submit the documents accordingly

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Address: Kurukshetra University haryana

Subject: Need a receipt of payment on email id.
Sir I made a transaction from PNB account to kurukshetra University through net banking option on your citrus pay platform but I didn't got any reciept which I need to submit in university so kindly send me a receipt of the same. Thanks
From A/c : [protected]
Transaction details: CITRUS/PA/[protected]/[protected]
Date of fee submission:[protected]
Time of transaction: 14:45:58
Contact no:[protected]
Email id: [protected]@gmail.com

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Payment of 1, 417.00 is deducted from bank account on 04 Dec 2020 ([protected]-CITRUSAMAZON) but not yet reflected, Kindly refund my money asap.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Hi Sonali,

We regret the inconvenience caused. Please share the bank statement of the said transaction or bank reference ID so that we may check and assist you with the status.

Regards,
Team Citrus

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Hi .
I had made two transactions on 8th of Nov via Google pay for the amount of 7990 rs to zara.com . Out of which one transaction was successful and one failed at citrus end . I have not received the 7990 rs back and attaching the details of failed transaction from Zara .com after complaining. The transaction number is - OL[protected] . I have raised the issue before and they have provided me the transaction I'd of the successful one . And not the failed one . I'm attaching the details of the transaction . Pls reply to this at the earliest .

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Sir, i had paid Rs 2 lacs on 22/07/19 for my haryana state counselling
i didn't get receipt from your side
here i am giving details for my payment
please look into the matter & help me getting the receipt & refund
[protected]/CITRUSEAZYPAY
Reference number: [protected]
& how much time it will take to get my refund back ?
Regards:
karan Juneja
phone no: [protected]
karan.[protected]@gmail.com

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Hi Karan,

We are unable to find your transaction details. Please share the below details so that we may check and assist you with the status.

-Transaction Date & Amount
-Citrus transaction ID/Bank reference number
-Bank statement of the said transaction
-Email ID, Phone number

Regards,
Citrus Support Team

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I haven’t received mine refund the amount didn’t got credited in Zara’s account when I contact Zara’s customer care they were saying that they didn’t receive any credit from your side but you were saying that the amount got transferred in the Zara’s account but the payment was unsuccessful so please refund mine rs 6544 .

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Dec 04, 2020

Updated by Shivi0611 How you guys mark complain as resolved when it’s not resolve. the order got cancelled of rs 6544 . And I have received mail from Zara’s regarding the cancellation of the order.

Dec 04, 2020

Updated by Shivi0611 Please refund mine amount of rs 6544

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Hi Shivi,

We regret the inconvenience caused. We will check and assist you with the status at the earliest by Monday.

We appreciate your patience.

Thanks and regards,
Citrus Support Team

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Shivi0611's [Complaint's author] reply, Dec 7, 2020

I didn’t receive any update by your end as you mentioned in the comment that you will update me on Monday. Please refund mine amount of ra 6577

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 7, 2020

Verified Support

Hi,

We would like to inform you that this is a successful transaction via Citrus transaction ID UPI[protected] and the amount has been processed to the merchant. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant.

Regards,
Citrus Support Team

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Shivi0611's [Complaint's author] reply, Dec 15, 2020

Give me the transaction details to show zara coz they haven’t receive the amount of rain 6544

S

Shivi0611

from Powai, Maharashtra

Dec 23, 2020

Still waiting for the update it’s being almost a month now

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Anusha63's reply, Dec 26, 2020

They are scamster. They won't. We have to take legal actions

Shivi0611's [Complaint's author] reply, Dec 30, 2020

Let’s file a case in consumer court..

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Hi,

I have made a payment for a purchase on Zara on December 1. The amount has been deducted, however the company has confirmed that they have not received the payment and that it is probably a gateway failure.

I am attaching the screenshot of the message with details of the transaction, can you please confirm when I can expect the refund. There was no response to my email and hence sending a mail here. Thank you
Sarah

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Dec 05, 2020

Citrus Payment Solutions Customer Care's response Hi SarahG,

We regret the inconvenience caused. We will check and assist you with the payment status bby Monday.

Regards,
Citrus support Team.

Verified Support

Dec 07, 2020

Citrus Payment Solutions Customer Care's response Hi,

The transaction via Citrus transaction ID UPI[protected] has been failed and the refund has been processed on 02/12/2020 with RRN: [protected]. The amount will credit into the source account within 7 to 10 working days.

Regards,
Team PayU

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While purchasing from Zara I tried doing the payment via UPI google pay.
On google pay it reflected the amount was debited but on Zara it kept on showing payment failed.
To place the order I had to do the payment via a different method and that went through.
Could you please help me through to resolve the issue and I can get the money back which has been wrongfully debited.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Dec 05, 2020

Citrus Payment Solutions Customer Care's response Hi Parul,

We regret the inconvenience caused. We will check and assist you with the status of the payment by Monday. We appreciate your patience.

Regards,
Citrus Support Team

Verified Support

Dec 07, 2020

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the refund for your transaction via Citrus transaction ID UPI[protected] was processed on[protected]. The amount will reflect in your source account within 7 to 10 working days from the date of refund (excluding Saturday, Sunday, and bank holidays).

Regards,
Citrus Support Team

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I paid the fee of Delhi university with rs.1772/- on 3/12/2020. My pnb account was debitted under reference citrus pa/[[protected]]/[protected]] payment of ed by rs.1772/- but no money received in beneficiary's account.
Please check and advise

Either refund the money to originating account or remit to the beneficiary's account.

Regards,
Mohd zubair
Phone: [[protected]]

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Ive made a payment to Zara.com through citruspay but Zara.com didn’t receive the amount and as notified it’s stuck with the third party. So I’ve posted a complaint asking for refund several days back and even wrote an email several times but my complaint is neglected. Please citrus pay initiate an immediate refund.

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Dec 8, 2020

Complaint marked as Resolved

Citrus payment solution costumer care please look into this issue it’s almost two weeks but I haven’t got any updates.

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I haven't been refunded yet for the amount deducted for a zara purchase. Zara hasn't received the amount but I was deducted. Please provide assistance.

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Dec 4, 2020

Complaint marked as Resolved

Dec 04, 2020

Updated by Usha_kom Requesting Citrus Solutions to pay heed to my complaint

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Hi,

We will check and assist you with the status soon.

Regards,
Citrus Support Team

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Address: Shopian kashmir

Sir I submitted a fee amount on website of kurukshetra University through your platform and I didn't got any receipt. Sir kindly send me the receipt of the same.
Name: yawer hamid
Payment from A/c: [protected]
Date : 03/12/2020
Contact no: [protected]
Email id: [protected]@gmail.com

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 4, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team PayU

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Yawer14's [Complaint's author] reply, Dec 4, 2020

Transaction details: CITRUS/PA/442012004570738/0245877778
Date of fee submission: 03-12-2020
Time of transaction: 14:45:58
Contact no:9149637100
Email id: [email protected]

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Hi,

Thank you for providing the details. We will check and assist you with the status by Monday.

Regards,
Citrus Support Team.

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Yawer14's [Complaint's author] reply, Dec 5, 2020

Sir kindly hide my details as spammers are calling me regarding the same.

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 7, 2020

Verified Support

Hi,

We regret to inform you that the transaction via Citrus Transaction ID OL[protected] has been failed. In case of an accidental debit, the amount should be reversed to the source account within 7 to 10 working days.

Regards,
Citrus support Team

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I had placed an order on Zara India 26/11/2020 and had opted for payment via UPI. got debited from my bank account but Zara did not receive the amount

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 4, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 27/11/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I ordered through Zara App and picked UPI option as a payment method. The payment didn’t reach Zara. I emailed and sent Twitter DM to the Citruspay team which powers Zara UPI feature. They said they are looking into it and that the payment will be refunded in 48 hours. It’s been more than 3 days. They don’t reply to my emails and Twitter DMs anymore. This is such an unprofessional behavior and I am very irritated by it.

Name: Ankur Kumar
Phone number: [protected]
UPI ID: [protected]@icici
UPI ref number:[protected]

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Address: 3rd Floor, Viraj Building, SV Road, Khar (West) Mumbai Mumbai City District Maharashtra India - 400052

I was placing an order on zara india online on 26th November 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used a citrus payment gateway.

I did the transaction via [protected]@axisbank and money got debited from my account but zara did not receive the amount.
So Zara cancelled the order from their side as it kept pending
I haven’t been initiated a refund.

Kindly check my concern and give me a refund of my money at the earliest.

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Hi,
Amount of 7990 rs was deducted on 9th Nov as part of payment to zara.com and they have not received the payment and I have proof of the same . Attaching both transaction of Zara and my google pay . Please look at this at earliest . I do not understand why a Citrus does not have call support esp when its a payment gateway .

+2 photos

Dec 4, 2020

Complaint marked as Resolved

They have not provided me with transaction I'd and status or any kind of proof . This is a scam company

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 3, 2020

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id- OL[protected] and source transaction Id - UPI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Anusha63's [Complaint's author] reply, Dec 3, 2020

I have contacted the merchant and I have got the status of the transaction as fail and the money is at your end. Please send me the proof of statement from your database

Citrus Payment Solutions Customer Care's response, Dec 4, 2020

Verified Support

Hi!

As informed earlier, this is a successful transaction via Citrus transaction Id- OL6672966357781974824 and source transaction Id - UPI5280579137286856189 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Please refer the above screenshot for your reference.In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team Citrus

S

Shivi0611

from Powai, Maharashtra

Dec 4, 2020

Hi Anusha same thing happened with me . Mine amount of ra 6544 got stuck with citrus payment solution. Any idea how to get back the refund from these people they are just robbing our money

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Anusha63's [Complaint's author] reply, Dec 4, 2020

Citrus pay does not even have an email service or customer care call number . There is no way to contact them and they are not providing the screen shot of our payment . This is day light robbing and holding our funds to make interest out of it because citrus is in debt and was recently acquired

Anusha63's [Complaint's author] reply, Dec 4, 2020

I'm filing a charge back with bank and taking this to consumer court .

Anusha63's [Complaint's author] reply, Dec 4, 2020

You can escalate this with zara . As well

Shivi0611's reply, Dec 7, 2020

Anusha even we can’t connect with zara as well because there customer care no. Is not working which they have provided in their App and Chat support is also useless hardly they response on chats.

U

Usha_kom

Dec 4, 2020

Same issue with me too. Can we all do something ?

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Anusha63's [Complaint's author] reply, Dec 4, 2020

I think we should take it to consumer court. Our payments that is illegally held .

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I had placed an order on Zara India on 8th October 2020 and had opted for payment via UPI. I then made the payment via google pay for which Zara used the citrus payment gateway. I did the transaction via meheli.[protected]@okaxis and INR 2170/- got debited from my bank account but Zara did not receive the amount. Transaction ID for this is UPI/P2M/[protected]/CITRUS SO/AXIS BANK/TRANSAC . The order placement did not go through and the amount has still not been refunded to my bank account. I've attached images of the transaction details with this complaint.

Kindly look into this matter & help issue a refund at the earliest.

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Dec 03, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id- OL[protected] and source transaction Id - UPI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: Andheri West

Hey hdfc net banking transaction no is [protected] /CitrusEazypay reference no[protected] ..I have done a payment of 78152 Rs from skolero app to Utpal Sanghvi school (USGS) ..but have not received any payment receipt or payment confirmation

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Address: 1-11-194/197 Begumpet shyamlal building

I have done payment of Rs 500 of property tax by citrus payment solution but it's not updated in app .

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Dec 01, 2020

Updated by Vema Naresh Kumar Clearly image has shown payment done .

Dec 02, 2020

Updated by Vema Naresh Kumar It's showing same amount please try to solve this i
Problem

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Address: Vema Kamala tower's 1-11-194/197

I have paid 500Rs property tax in GHMC app but it's showing to pay full amount please can you solve this issue.

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 51

Need a Receipt of payment

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I didn't get confirmation or any receipt

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Payment is not reflected to Amazon pay account

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Amount is 7990 rs has not been refunded and held up at CITRUS

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I didn't get counselling receipt

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Not received any refund of rs 6544

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Payment made on Zara - December 1

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Money debited via UPI but payment failed on the merchants page

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College Fee transaction

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Money deducted from my ac and Ive posted a complaint for refund several days back but I've not been contacted yet till date

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Money deducted for Zara transaction but not received by zara.

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I didn't get confirmation or any receipt or transaction id

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Amount got debited.. but zara shows payment failed

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Not refunding amount even after several emails and Twitter DMs

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Amount debited from my account without order being processed from Zara

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Refund not received from Citrus for amount 7990 rs .

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Money debited from bank account but payment not received by Zara

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Payment deducted from bank and not reflecting

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I have made the payment from GHMC app

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Yesterday I paid amount in GHMC APP

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