Citrus Payment Solutions Complaints & Reviews

Website: Zara.com , Citrus pay

Hi . Amoutn of 7990 rs has been deducted from my bank but Zara claims to have not received and I haven't received the refund .

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Citrus payment solutions I will legit file a police complaint for fraudulent activity now. I want my refund as soon as possible!!!

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 1, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As informed earlier, this is a failed transaction and amount for same has been refunded on 23/11/2020 via RRN[protected]. Please contact your issuing bank for further assistance.

Regards,
Team Citrus

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Vaibhavi Gunjal's [Complaint's author] reply, Dec 2, 2020

This is not what I am asking. If you have refunded then where is the money???? It lost its way to my account?

U

Usha_kom

Dec 4, 2020

I will also file a complaint. They are asking for a minimum balance of 10, 000 for my amount to be credited to my account. Like wtf!

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Vaibhavi Gunjal's [Complaint's author] reply, Dec 4, 2020

Seriously!!!

U

Usha_kom

Dec 4, 2020

And they citied it as an RBI rule. LOL.

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Anusha63's reply, Dec 26, 2020

How did u contact them ?

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Address: Eva Luxuriya Flat No.T5-202 , Dwarka-Takli Road , Nashik Maharashtra India

Dear Sir/ Madam,
I sunil Kalaskar had make online payment to Property Tax for Nashik Municipal corporation on 26 Nov 2020. wide reference No.[protected]. In bank statement the POS 512967******3559 Citruspay Property is mentioned . But even after 5 days the payment has not yet credited to Property Tax department nither I received receipt of the same .

You are requested to kindly look into this matter and inform on [protected]@gmail.com or [protected].

Regards,

Sunil Pandurang Kalaskar

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Aug 8, 2021

Complaint marked as Resolved

Verified Support

Dec 01, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id- OL[protected] and source transaction Id - CBC[protected]VVPDRMV at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I have made a payment for a product in ZARA for rupees 4990 the throught UPI the transaction become success but ZARA doesnot recieved the money. The payment has been made to [protected]@axisbank with transaction id[protected] on[protected]. Please refund the amount as soon as possible.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 1, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team Citrus

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Money was deducted from my bank account. Payment was done via UPI.
Rs 2694.00 was deducted.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 1, 2020

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id- OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Vshlkhatri's [Complaint's author] reply, Dec 1, 2020

My order was cancelled, and i have contacted zara they said that payment has been failed. They haven't received the money. It's with you only. Everyone is facing the same issue with your payment gateway. I will literally file a police complaint regarding this fraudulent activity.
My order on zara app got cancelled and money got deducted from my bank account and it hasn't been credited back.

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 2, 2020

Verified Support

Hi!

As informed earlier, this is a successful transaction via Citrus transaction Id- OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.

Regards,
Team Citrus

My Money deducted from my bank account but order not placed in zara app. - Comment #3770257 - Image #0

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Vshlkhatri's [Complaint's author] reply, Dec 8, 2020

They are denying that they don't have the money and it's with citrus only. What should i be doing now ?

V

Vshlkhatri

from Powai, Maharashtra

Dec 19, 2020

I haven't received any refund yet, and zara is saying that citrus pay is having your money. Why are you fooling people around ? Everyone is facing issues with your payment gateway. I'll seriously file a case against you for fraudulent activities. Refund my money right away.

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This is the second time I am submitting a complaint since there has been no response. I had placed an order and made a payment on zara.com through citruspay but it has not reflected on their website. Please issue a refund immediately for the same. :
Dear Customer, acct XXXXXX has been debited for Rs.1780.00 on 29-Nov-20 towards linked [protected]@axisbank. UPI Ref no[protected]

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Verified Support

Dec 01, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 30/11/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Dec 01, 2020

Updated by Ridima_J Thankyou!

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I placed order on zara on 26th Nov and I paid for my order through upi but payment didn't reached to zara so they mailed me for payment pending so I paid again through upi then my order is confirmed so now I am waiting for my first refund . Please. Look into matter as soon as possible. I have attached all screen shot of payment

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I have just placed an order an made payment on zara.com through citruspay but it has not reflected on their website. Please issue a refund immediately for the same. :
Dear Customer, acct XXXXXX has been debited for Rs.1780.00 on 29-Nov-20 towards linked [protected]@axisbank. UPI Ref no[protected]

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Money was deducted from my bank account. Payment was done via UPI.
Rs 5980.00 was deducted.

UPI Ref No[protected].

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 29, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team Citrus

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Anetta Joby's [Complaint's author] reply, Nov 29, 2020

Mobile no. 7829066824
Mail id- [email protected]
Amount- Rs 5980.00
Date- 28-11-20
UPI Ref No 033323792493
Transaction id- T2011282359462771163947

A

Anetta Joby

Nov 29, 2020

Pfa

Money deducted from my bank account but order not placed in zara app. - Comment #3769116 - Image #0

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Citrus Payment Solutions Customer Care's response, Dec 1, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 30/11/2020 via RRN 33323792493. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I placed order on zara app but money I paid through upi didn't reach zara so can you please help with refund
I have attached screenshot of payment I'd and date time
Name is sameer Rajendra Temkar
So first payment didn't reached so I made second payment that is successful in zara so please refund my first payment

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Hi,

I made a purchase of ₹1484 on Zara.com yesterday. I was transferring the money to merchant through UPI payment method. My ICICI bank is linked to my Paytm UPI and amount got deducted from my account which means payment was done from my side but Zara didn’t recieve it because the payment was transferred to their payment Gateway which is Citrus solutions pvt ltd. So I contacted Customer service of Zara and recieved a mail from zara stating that my order has been cancelled because payment was pending and is stuck with citrus solutions and they didn’t transfer it to zara.
Now, My order has been already cancelled and I want my refund of the same amount as soon as possible.
UPI reference ID :[protected]

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Aug 13, 2021

Complaint marked as Resolved

Verified Support

Dec 01, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 30/11/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hi this is rohit, on 27 nov 2020 i orderd zara denim jacket and my money got deducted but the order got cancelled and i didn’t get my money back so i am sharing my upi id with transcaction details below please return my money

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 1, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 30/11/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I placed order on zara app so I paid for that order two times so I am waiting for refund so can you please help me with this because when I contact zara customer service they told me charge you paid is pre Authorization amount so it will refund automatically in your account my order number is [protected] and name is sameer temkar . please help me with this

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Aug 13, 2021

Complaint marked as Resolved

Nov 28, 2020

Updated by Sameer1305 Can you please help me with my refund please my is marked as resolved I didn't get any response

Nov 28, 2020

Updated by Sameer1305 How canyou guys mark complaint as resolved with out checking it this is so inconvenient and third class customer service

Nov 28, 2020

Updated by Sameer1305 My complaint still not solved why it's marked as solved please help me

Verified Support

Nov 29, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, transactions done on 26/11/2020 and 27/11/2020 via Citrus transaction Id- OL[protected] & OL[protected] and source transaction Id - UPI[protected] & UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Nov 29, 2020

Updated by Sameer1305 Yes but I paid two times for same order so according to that your team should refund my one payment . So can you tell me about that

Verified Support

Dec 01, 2020

Citrus Payment Solutions Customer Care's response Hi!

Please note, Citrus is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team Citrus

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Shraiy Gupta

from Delhi, Delhi

Dec 27, 2020

My amount is debited but the transaction is failed and no money is refunded

Payment regarding on zara.com - Comment #3780567 - Image #0

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Citrus Payment Solutions Customer Care's response, Dec 28, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 28/12/2020 via RRN 036122434151. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Citrus Payment Solutions — Payment not received no receipt given after online payment
November 28, 2020
Hi,
I made an online payment for HOBPAS/demno/24482/20-21 amount 34768.48 via my Yesbank credit card at citrusptcpharyana on 27/11/2020 at 3:30:00 pm.

My application HOBPAS-9631/20-21 on https://haryanabpas.gov.in/TCPOPORTAL is still showing unpaid and i did not receive any transaction receipt i just got a blank screen after payment.

Kindly provide me a receipt and also update the payment at https://haryanabpas.gov.in/TCPOPORTAL asap

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Nov 29, 2020

Citrus Payment Solutions Customer Care's response Hi We are not able to trace any transaction with the given information. Request you to share below mentioned details for further assistance.
• Citrus or Merchant transaction id and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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I got an email from the team and the executive attended me and addressed my problem. He said that the refund amount will be back in your account in 30 minutes. It's two since then and no money has been refunded in my account. And they are not even answering my calls and emails. Citrus payment solutions, I want to know my status. Please, refund the money as soon as possible.

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M

Madhurima Tandon

from Powai, Maharashtra

Nov 28, 2020

Can you please share the email id and no. you contacted. I’m unable to reach the customer care.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 29, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team Citrus

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Vaibhavi Gunjal's [Complaint's author] reply, Nov 29, 2020

I have done that so many times already. Please, check my previous complaints. Are you guys just fooling people around?????
My email address is [email protected]

Please, contact me as soon as possible

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I transferred 5000 rupees for Kotak Mahindra account opening process on 27 November 2020 as their sms came after full kyc
SMS reads-
Dear Dr Yadav, Go to https://invoice.citruspay.com/invoice/enrwiayjnl/a93d56A96 to deposit money and complete the account opening process.

I clicked on this link and transferred the amount via debit card but it is not showing in the new bank account
Transfer the amount at the earliest in that account.
Transaction details are attached
Email id- [protected]@gmail.com

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Dec 5, 2020

Complaint marked as Resolved

Money got refunded into my account as the credit account has some kyc issues(name mismatch) so being that account in total freeze I have got my money back Finally

Verified Support

Nov 28, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - INVb4B4c73fF24 in order to get the status at their end.

Regards,
Citrus Support Team

Nov 28, 2020

Updated by IshaanY10 May I know whether the merchant is Kotak Mahindra Bank Only or I have payed the amount to someone else
Basically I want to know the merchant details with relation to this transaction
to rest assure myself that everything is fine since amount is not yet credited to the account it is supposed to.

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I

IshaanY10

Nov 28, 2020

May I know whether the merchant is Kotak Mahindra Bank Only or I have payed the amount to someone else
Basically I want to know the merchant details with relation to this transaction
to rest assure myself that everything is fine since amount is not yet credited to the account it is supposed to.

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Address: A-635 sector 9, new vijay nagar ghaziabad, uttar pradesh

Last night (26/11/2020) i placed a order of one jacket and paid using UPI, the amount of 3594 was deducted from my account but the order is still pending. I checked this at my end the UPI app is showing that the amount has reached to the merchant but i didn't received any order confirmation message or mail.
The order was placed in the name of Sarthak Choudhary.
Kindly look into the matter and provide me a refund.

Regards
Preeti Choudhary

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Nov 28, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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I was online shopping on Zara and made the payment through UPI though the amount of rs 6544 has been debited from mine account but the same didn’t got credited in Zara’s account. So kindly initiated mine refund at earliest. I am attaching the screenshot of all the messages I have received for the same.

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I was online shopping on Zara and made the payment through UPI though the amount of rs 6544 has been debited from mine account but the same didn’t got credited in Zara’s account. So kindly initiated mine refund at earliest. I am attaching the screenshot of all the messages I have received for the same

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Nov 27, 2020

Updated by Shivi0611 **Money got debited from mine account during shopping online but didnt got credited to Zaras Accounts

Nov 27, 2020

Updated by Shivi0611 Why it is showing and marked as resolved but it didn’t resolved yet. I want my refund soon.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 28, 2020

Verified Support

Hi,

We regret the inconvenience caused.

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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S

Shivi0611

from Powai, Maharashtra

Dec 4, 2020

I haven’t received mine refund the amount didn’t got credited in Zara’s account when I contact Zara’s customer care they were saying that they didn’t receive any credit from your side but you were saying that the amount got transferred in the Zara’s account but the payment was unsuccessful so please refund mine rs 6544 .

Money got debited from mine account during shopping online but didnt got debited to Zaras Accounts - Comment #3771128 - Image #0

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I did payment via google pay for my Zara order, payment got deducted but was not received by Zara. Therefore my order is not processed please refund or resolve.

Image attached below

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 28, 2020

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] of Rs. 5054.00 was a failed transaction. The amount has been refunded to your source account on[protected]and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 52

No refund received, amount has been deducted

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Yet another day and no response and refund

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Payment not credited to concerned party

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Zara Payment Not Received

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My Money deducted from my bank account but order not placed in zara app.

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Money deducted from my bank account but payment not reflected in zara app.

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Regarding Refund of my order placed on zara.com

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Zara Payment Gateway

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Money deducted from my bank account but order not placed in zara app.

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Payment failed to reach zara

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Refund not processed yet / SCAM

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Money got deducted and I want my money back

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Payment regarding on zara.com

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Citrus Payment Solutions Payment not received no receipt given after online payment

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No refund yet

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Regarding Transaction for account opening

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Amount deducted but order is still pending.

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Money got debit led from mine account when I was paying through UPI during online shopping on Zaras but didnt got credited in theirs account

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Money got debited from mine account during shopping online but didnt got debited to Zaras Accounts

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Payment deducted but not processed

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