Citrus Payment Solutions Complaints & Reviews

Your Card ending x1749 used on ECOM at CITRUS PAY ETAILING Mumbai MHIN for Rs 500.00 Bal Rs 3987.61. Call [protected] if txn not done by you and to block Card

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I have ordered on zara website using Google pay UPI option.Money has been debited from the account but order placement has not been successful.Please look into the issue and resolve it as soon as possible.

+2 photos

Nov 18, 2020

Updated by Meghanapogula Hello team!
Can i have any update about my refund?

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Address: 47, New Tangra Road, Near Chinese Kali Mandir

Today 16/11/20 I made a payment to west Bengal state beverages corporation the sum of 61271 rupees through HDFC net banking using your portal but the beneficiary did not receive from your end.
The money has been debited from my account. I did not get any narration nor did I get a ref number. The page just went blank and it got debited from my account.
Please look to the matter and eagerly waiting for your feedback.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 16, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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Walter888's [Complaint's author] reply, Nov 17, 2020

Details given in comment

W

Walter888

from Kolkata, West Bengal

Nov 17, 2020

.Scan copy Attached herewith
.Transaction date 16/11/2020 Amount 62, 141 ( SIXTY TWO THOUSAND ONE HUNDRED AND FOURTEEN)
.EMAIL - [protected]@gmail.com
.NET BANKING details attached

Money Not Received By Beneficiary - Comment #3763830 - Image #0

Money Not Received By Beneficiary - Comment #3763830 - Image #1

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Address: Jaysingpur

Sir/Madam,
I Mr.Venkatraj Tantry, had purchased some item from Zara and done my payment through UPI I’d through citrus solution through google pay.Money got deducted twice and my purchase through Zara app says “Payment pending “.Sir please look into it if the ordered is placed by second time payment should be refunded to me as two times payment has been deducted.The payment amount of the item is 4490.and money got deducted is 4490+4490.Sir please look into it and sort the problem as soon as possible.

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I have paid a property tax of 61222 INR through ghmc app using citrus solutions pvt. Ltd through phonepe upi and the amount got debited. But still the tax is due from GHMC end so please i request you to solve the issue and refund my amount to same upi id as soon as possible.

+1 photos

Nov 17, 2020

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Hey, this is a successful TXN via UPI[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Team
Citrus

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kiranb1620's [Complaint's author] reply, Nov 17, 2020

Thank you for the response. I have checked the property tax in GHMC app and confirm that the payment was successful. The issue has been resolved, Hence closing the ticket.

Thanks
Kiran

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I ordered an item from Zara and did the payment on UPI but the order got cancelled and money has been deducted, please refund it immediately

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Hi, as checked refund was successfully initiated on 16th Nov 2020 for UPI[protected] and shall reflect in the source account within 5 to 7 working days. Please find the needful Bank RRN no.[protected] for your reference. Hope this helps.

Team Citrus

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I made a payment regarding property tax to GHMC on 12th Nov. Transaction is successful but GHMC sent msg Payment Failed.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 16, 2020

Verified Support

Hi, as checked refund was successfully initiated on 13-NOV-20 for UPI[protected] and shall reflect in the source account within 7 to 10 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

Regards
Team Citrus

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Dear sir

I am having issue with the transaction dated on[protected] of Rs. 33, 153.00/- towards INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/, for which amount has been debited from my account for the declined transaction.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected] was successful and the same has been routed to the vendor.

We request you to coordinate with my axis bank by confirming the PRN details and please reflect the same amount to my account.

Regards
Shambhu kumar
Mob [protected]

+2 photos

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I have paid for a order in zara via UPI ID and payment gateway was citrus solutions pvt ltd money got deducted from account and zara has not received the amount they have cancelled the order.kindly refund my amount. Please refer to the attached screenshot for details.

+1 photos

Nov 19, 2020

Complaint marked as Resolved

Nov 13, 2020

Updated by Sriram Saripalli Hi team,

Can you please please refund my money.
Kindly let us know how many days it will take.

Nov 13, 2020

Updated by Sriram Saripalli Please find the screenshot of order cancellation.
Please refund my amount.

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S

Sriram Saripalli

from Hyderabad, Telangana

Nov 17, 2020

Hi team,

When i will get my refund amount.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Hi Sriram, as checked refund was successfully initiated on 12th Nov 2020 for UPI[protected] and shall reflect in the source account within 7 to 10 working days. Please find the needful Bank RRN no. for your reference[protected]. Hope this helps.

Regards
Team Citrus

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Sriram Saripalli's [Complaint's author] reply, Nov 17, 2020

Hi Team,
Thanks for your reply i’m not able to see the Bank RRN No.

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I have paid for an order on ZARA.com via my UPI Id but payment was not successful. Although money was deducted from my account.
UPI Transaction ID:[protected]
Date : 11th October 2020
To: [protected]@axisbank
from: [protected]@okicici

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 13, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 12/10/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 13, 2020

Verified Support

Hi!

Apologies for the hassle.

As checked, this is a failed transaction and amount for same has been refunded on 12/10/2020 via RRN [protected]. Request you to contact your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus

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psarab's [Complaint's author] reply, Nov 13, 2020

Hi Citrus team

i have not received refund. Which is the issuing bank?
To: citruspay@axisbank
from: psarab@okicici

Is it Axis bank - associated to your UPI or ICICI bank associated to my UPI account?

Also i can not see RRN here, may you please send details on [email protected]?

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On 10th November 2020, I paid for an order on Zara using the UPI payment method, I paid using Google pay, Money was deducted from my bank account and paid to ' CITRUS SOLUTIONS ' but Zara never received my order and it is still showing payment pending.

+1 photos

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Y

Yashvaardhan_7

from Powai, Maharashtra

Dec 2, 2020

You guys still haven’t replied or refunded this, I think I’ll have to do more than just a consumer complaint now. this is proper fraud!

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Citrus Payment Solutions Customer Care's response, Dec 3, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 11/11/2020 via RRN 031520782838. Please connect with your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus

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I placed a order on ZARA India online on 7th Nov'20 and had opted for payment via UPI and then did the payment through PAYTM for which ZARA had used citrus payment gateway.
Money got debited from my account but Merchant i.e. ZARA did not received the amount and order got cancelled eventually.

Tried reaching the customer care wing of Citrus on [protected] but no use, do look into the issue and initiate the refund immediately.

+1 photos

Dec 1, 2020

Complaint marked as Resolved

As soon as I received response from Citrus Payment Solutions I contacted Zara Customer support team and they resolved it in a day. Payment partner I.e Citrus Payment Solutions and Zara has coordination issues. Initially Zara claimed that they didn't receive amount of the stated transaction but later they refunded on Citrus Payment Solutions response.

Verified Support

Nov 11, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. We will check and assist you with the transaction status soon.

Regards,
Citrus Support Team

Nov 16, 2020

Updated by capricornvijay Dear Citrus Support Team, will you please update on the transaction status, when can I expect refund.

Nov 18, 2020

Updated by capricornvijay Dear Citrus Support team,

Its been more than a week and I'm still waiting for my refund. Whats the status and when can I expect refund.

[protected] this number is not even working for assistance. Do initiate refund ASAP.

Verified Support

Nov 24, 2020

Citrus Payment Solutions Customer Care's response Hi,

We apologize for the delay in response. Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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C

capricornvijay

Nov 16, 2020

Dear Citrus support team, could you please update on the transaction status, when can I expect the refund?

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Money has been deducted but the order has been not been placed on 10, November.
Hi, I made a recent purchase on Zara. The money has been deducted but the order has been cancelled by Zara.

Order No: [protected]

Puja Das

Please do the refund at the latest

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Verified Support

Nov 11, 2020

Citrus Payment Solutions Customer Care's response Hi Puja,

We will check and update you on the status soon. We appreciate your patience.

Regards,
Citrus Support Team

Verified Support

Nov 24, 2020

Citrus Payment Solutions Customer Care's response Hi Puja,

We apologize for the delay in response.

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected]

Regards,
Citrus Support Team

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Citrus Payment Solutions — Money has been deducted but the order has been cancelled
on Nov 10, 2020
Hi, I made a recent purchase on Zara. The money has been deducted but the order has been cancelled by Zara.

Order No: [protected]

Puja Das
Please do the refund at the latest

+1 photos

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I was purchasing an item worth INR 990 from Zara using the Zara app on 6th July 2020. I was paying for the order using UPI on Google Pay. The amount got deducted from my account and was successfully transferred to [protected]@axisbank. But the amount was not received by Zara and the order still showed payment pending on the Zara app. Zara customer care said that they haven't received the payment. This incorrect charged amount has yet not been refunded back to me. Please look into this at the earliest.

+1 photos

Nov 10, 2020

Updated by SVerma29 Was following up with Zara all these months and they finally said that the problem is at CitrusPay end. Mailed CitrusPay but no response was received after automatic email.

Verified Support

Nov 11, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. We will check and assist you with the status at the earliest.

We appreciate your patience.

Regards,
Citrus Support Team

Verified Support

Nov 24, 2020

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the refund has been processed against the Citrus transaction ID: OL[protected] on[protected] and the same will get credited into the source account within7 to 10 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Regards,
Citrus Support Team

Dec 01, 2020

Updated by SVerma29 What date was the refund initiated?

Dec 15, 2020

Updated by SVerma29 I have still not received my refund. What is the status?

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 12, 2020

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - UPI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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SVerma29's [Complaint's author] reply, Dec 29, 2020

What is the status of refund? It says it was initiated on Nov 24. I have yet not received the refund

S

shreya_123

from Powai, Maharashtra

Jan 25, 2021

Whats the status of refund?

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Citrus Payment Solutions Customer Care's response, Jan 27, 2021

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I have ordered from zara app on 9 nov 2020
The amount of rs 5410 has been paid through upi
Transaction id[protected] to [protected]@axisbank from kasturi.[protected]@okaxis google transition id CICAgKCd7pmwfw
The transaction is complete from googlepay
Zara has not processed the payment for my zara order no. [protected]
I request refund immediately

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K

Kasturi22

from Powai, Maharashtra

Nov 10, 2020

why is citruspay solutions not looking or reverting back regarding my refund. i see a lot of complaints. this is not expected when our hard earned money is at stake.

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Kasturi22's [Complaint's author] reply, Nov 10, 2020

i need a response

Citrus Payment Solutions Customer Care's response, Nov 24, 2020

Verified Support

Hi,

We regret the inconvenience caused.

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have paid through UPI for zara order from the app
[protected]
The amount of rs 5410 has been deducted and zara has not confirmed my order
Request refund at earliest
Zara order number is [protected]
Paid to [protected]@axisbank through google pay

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I was placing an order on zara india online on 8th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Verified Support

Nov 10, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I had already written a complaint yesterday and since I didn’t receive any response I’m writing again
I tried placing an order on zara.com on 9th of November using the payment option UPI (google pay)
The payment gateway was citrus pay and the amount ₹2990 was debited from my account but the payment failed to reach zara.com
Can I know when I will receive my refund?
Transaction id:
And zara.com has now cancelled my order so I need my refund back ASAP!!
I have attached all the receipts and screenshots

+5 photos

Nov 12, 2020

Complaint marked as Resolved

Got the refund!

Nov 09, 2020

Updated by Chidhvi Transaction Id:[protected]

Nov 09, 2020

Updated by Chidhvi I tried emailing citruspay customer care but I received no response.
Upon contacting the zara customer care they told me to contact the payment gateway (Citruspay) to initiate my full refund of ₹2990 Asap
Kindly look into my concern and refund the amount at the earliest.

Verified Support

Nov 10, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 10/11/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Nov 12, 2020

Updated by Chidhvi Got the refund!

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Hello,
I tried to place an order on zara.com on 9th of November 2020.
The amount 2990 was debited but the website says the payment is pending.
Can I please get my refund.
Transaction id:[protected]

+2 photos

Nov 09, 2020

Updated by Chidhvi Zara.com has cancelled my order now
Can I please receive my refund?

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 54

Money deduct but not submitted (Transaction not successful)

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Zara-money debited but order cancelled due to payment issue

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Money Not Received By Beneficiary

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About payment deduction

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Property tax through GHMC app

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Money deducted but order got cancelled

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Transaction Successful but payment failed

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Payment decline

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Money got deducted please refund

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Money deducted from UPI bank account but order not received by Zara on 11th October

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Money deducted from bank account but order not received by Zara

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ZARA Online Order Payment

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Money deducted but order not confirmed or placed.

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Money has been deducted but order was not confirmed

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Amount deducted but payment was not received by Zara

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Zara online shopping

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Amount deducted from account for zara order but not processed by zara

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I haven’t been initiated a refund.

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Zara order payment failed but money has been debited through the payment gateway citrus pay

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Zara.com order payment failed but the amount was debited through citrus pay

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