Citrus Payment Solutions Complaints & Reviews

I have paid nashik municipal corporation property tax online from website property tax nmctax.in for index no.10300267 for rs.2091/- using sbi on 4th sept 2020 through nmc property tax website (Citrus payment solutions).
The amount of rs.2091.00 was debited from my sbi account (Account by the name rajkumar patil).
This payment is not reflecting on the said property tax website i. E. Nmctax.in. I would like to know the status of the payment made towards the property tax of rs.2091.00
You are requested to look into the matter and solve the problem, and help me to recover the payment from the citrus payment company.
Thankfully yours,
Rajeshwari patil
Nashik.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Verified Support

Sep 25, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction id [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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A

avinash Vankar

Aug 24, 2021

I tried to pay property tax by credit card.
in final step it shows paying d ammount to citras solutions.
i m sceptical if its official govt site as its not showing payment to nmc .
should i proceed and pay anyway?

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Hii i am made a payment for csc through axis bank internet banking but my transaction failed and amount got deducted from my bank account on 22/09/2020

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Axis Bank Customer Care

from Pune, Maharashtra

Sep 24, 2020

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 25, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 23/07/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hi,
I made an online payment for hobpas/demno/21538/20-21 amount 34768.48 via my hdfc bank credit card at citrusptcpharyana on 23/09/2020 at 9:34 :24 am.
My application hobpas-8595/20-21 on https://haryanabpas.gov.in/TCPOPORTAL is still showing unpaid and i did not receive any transaction receipt i just got a blank screen after payment.
Kindly provide me a receipt and also update the payment at https://haryanabpas.gov.in/TCPOPORTAL asap
My mobile is [protected]
My email is - [protected]@gmail.com

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Sep 25, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction Id OL[protected] and source transaction Id - CBC[protected]ALQO5LN at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team Citrus

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H

Harshitbhatia80

Dec 10, 2020

Hi Mr. Jain,

Wanted to check on how this got resolved as I am facing the same issue and payment is not reflecting even after 2 weeks.

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Citrus Payment Solutions Customer Care's response, Dec 11, 2020

Verified Support

Hi We are not able to trace any transaction with the given information. Request you to share below mentioned details for further assistance.
• Citrus or Merchant transaction id and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Hiii dear citrus, maine ek transaction kya tha csc ka wallet topup ke lye RS 8045 ka on 22/09/2016 lekin transaction failed ho gaya or wo naato bank account me aaye or naahi csc ke wallet me, i am sharing transaction details as per my axis bank statement ( Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS )

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A

Akki Xaifi

Sep 23, 2020

this is account statemnt

Amount not yet refund - Comment #3738698 - Image #0

Amount not yet refund - Comment #3738698 - Image #1

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Address: Kale house ,goma lane , versova ,andheri-west ,mumbai-61

Hi,

I made a payment for my order from zara using googlepay upi id to (Citrus solutions pvt ltd). The amount is paid successfully to citrus solutions pvt ltd ([protected]@axisbank) and i got the reference number id[protected] and is attached herewith. But the status of the transfer is shown 'failed' to zara. I waited for one day for refund but didn't receive. Kindly resolve the complaint and please refund my money. Expecting your response at the earliest.

+1 photos

Aug 10, 2021

Complaint marked as Resolved

Verified Support

Sep 25, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 21/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Sep 30, 2020

Updated by Vibha Kale Hi,

As per your last comment i should have received refund till date 30th September but turns out haven’t received it yet.

Please check on this.

Verified Support

Oct 01, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

Request you to connect with your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus

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V

Vibha Kale

Sep 30, 2020

Hi,

As per your last comment i should have received refund till date 30th September but turns out haven’t received it yet.

Please check on this.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 1, 2020

Hi!

Apologies for the inconvenience.

Request you to connect with your issuing bank with the given RRN for further assistance with your query.

Regards,
Team PayU

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I ordered something from zara and made upi payment through citrus and the payment wasn't completed but the money is deducted. So kindly return my money in my account.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 22, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 22/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hi team

I have made property tax payment for the year 20-21 using citrus payment method and it has failed. Amount got debited from my account but transaction got failed. I was supposed to get refund but didn't got any till date. I have used citrus payment method.

I am disclosing transaction number and other details. So could you please check this and do refund as soon as possible.

Your payment amount of rs. 1999/- against ptin ([protected]) has been failed. Reference no :c117106840020200909131838

Rs 1999.00 debited from a/c * on 09-09-20 to vpa [protected]@axisbank (Upi ref no[protected]. Not you? Call on [protected] to report

Can you check reference number and please process refund asap. I am waiting for your reply.

+1 photos

Verified Support

Sep 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We wish to inform you that your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 1999.00 was a failed transaction and we have not received the funds at Citrus.

In case of an accidental debit, the amount should be auto reversed to your source account within 7 to 10 (Excluding Saturday, Sunday and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund. We appreciate your understanding with regards to this matter.

Regards,
Citrus Support Team

Sep 26, 2020

Updated by vijay23081995 It's already been more than 10 days now infact 15 days. I have called my bank account customer care folks and they told whether from Citrus the payment has been issued or not? Are you guys making me to go circles and circles ? Is this how you treat your customers? I need reference or any kind of number emailed to me rgadding refund. I need this asap.

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I've made an order from zara while paying through upi, i was deducted with the sum rs. 1490 but zara still displays it as pending payment.

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I placed an order on19th september 2020 on zara india online and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
The amount of ₹2, 290 got debited from my account but zara did not received the amount.
My order has been cancelled now.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Sep 29, 2020

Complaint marked as Resolved

Verified Support

Sep 22, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 21/09/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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S

Shubham Kuldharia

Oct 6, 2020

Hi this is shubham kuldharia
I made a payment of 6770.00 to zara.com through upi id payment from your payment gateway on[protected].
Payment was done to you but not credited to zara and also they have cancelled my order
So please return my money in same account as its been more than 8 days.
Attaching payment details
Please check and reply on [protected]@gmail.com

amount debited through citrus pay but no order placed. - Comment #3744053 - Image #0

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Citrus Payment Solutions Customer Care's response, Oct 8, 2020

Verified Support

Hi Shubham,

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction Id - OL9049191590766317806 and source transaction Id - UPI7609597331458533275 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Shubham Kuldharia's reply, Oct 8, 2020

Hi this is shubham
thank you for your reply
As per your answer i talked with merchant and they are saying that payment
is not credited to them and showing invalid transaction.
so please confirm with zara for this transaction from your side and reply on this issue.

S

Sakshik080

Oct 10, 2020

Hey Shubham.. were your money refunded?

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Shubham Kuldharia's reply, Oct 10, 2020

NO
MY MONEY IS STILL NOT REFUNDED.

Citrus Payment Solutions Customer Care's response, Oct 13, 2020

Verified Support

Hi Shubham,

As informed earlier, please note that your transaction was successful and payment has been processed to the merchant. You are requested to contact the merchant with th Merchant Order Id - 104833029
in order to get the status at their end.

Regards,
Citrus Support Team

S

Shubham Kuldharia

Oct 16, 2020

Thank for your reply
i suggest you to please share your bank details with me about this payment credited to you and credited to zara.com from ypur side.
As zara.com is not accepting is amount they are not refunding this paymnent to me.
please share your bank statement about this transaction so i can raise a complaint about zara in my bank as suggested this procedure by bank itself.

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S

Shubham Kuldharia

Oct 24, 2020

merchant is denying that they receive payment and suggesting to file a chargeback against citrus in bank.
i am filing a chargeback in bank please reply what to do otherwise

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Address: [email protected]

Website: Myindianthings.com

I am new with citrus & it's been a month i have received the payment through website and still i haven't received my payout i have been dropping so many emails nd queries but no one responses correctly they say they will get back to me but when i dont know...i have waited for hell alot of time n now i think its useless to use payu if 1 payment u are doing this all ..how will u successfully b able to help me other payouts. Please settle my amount please

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Can u help me. Some amount has been deducted from my account against citrus pay gov. Can u let me know what it is about?? Awaiting your reply.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Sir my amount is debited my account but not credit my csc wallet so plz help me and refund my money

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Sep 18, 2020

Updated by Luckybava my debited money is 4000

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded to your source account on 19/09/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Vide cheque no./ref. No.[protected], dated 7th sept.2020 a sum of 3327 inr was supposed to be paid as water bill to hsvp via payment gateway issued by hsvp i. E. Citruseasypay. The money was deducted from my hdfc account [protected] but was not received by hsvp.

After multiple emails to citrus easy pay on their mentioned email contact i. E. [protected]@payu.in, i have received absolutely no revert nor have i got my money back.

Double checked the payment has been made by my bank but has not been transferred to hsvp. Checked with both hdfc and hsvp.

Please support.

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Aug 11, 2021

Complaint marked as Resolved

Verified Support

Sep 15, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "eazypay" directly for further assistance with your query.

Regards,
Team Citrus

Sep 16, 2020

Updated by karan281 That makes no sense to me, which merchant are you referring to here? Money was deducted through my HDFC bank account as mentioned and not paid to HSVP. Transaction happened to your payment gateway i.e.citrus easypay, who is keeping the money. I've already contacted easypay and there is no response. Request you to not send unverified messages just to close the topic in the forum.

Need Urgent attention!!

Verified Support

Sep 17, 2020

Citrus Payment Solutions Customer Care's response Hi!

As informed earlier, the given transaction was done via "eazypay" and amount for same has been remitted to them. Further, please connect with "eazypay" team for further assistance with your concern with the above mentioned transaction details.

Regards,
Team Citrus

Sep 17, 2020

Updated by karan281 What a sham!! Citrus pay and easy pay. We should all just go about tracking you and your partners while you chill with the situation. Quite horrifying when you look at a larger sum going through "Citrus easypay", I clearly see you shirking responsibility instead of engaging your partner and closing the issue for the customer.

Sep 20, 2020

Updated by karan281 Money has been acknowledged by HSVP and is now reflecting as balance.
@Citrus : You could have done a better job with support.

Verified Support

Sep 21, 2020

Citrus Payment Solutions Customer Care's response Hi Karan,

Thanks for the confirmation. Please let us know in case any further assistance is required.

Regards,
Team Citrus

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Address: india

I want to delete my account with citrus as it is no longer required. I have sent a mail and escalated the matter to the concerned nodal officer but I have not received any reply or no action has been taken.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 12, 2020

Hi Fitimaz,

You need to raise your concern through [protected]@payu.in for further assistance.

Regards
Team Citrus

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I made a payment through citrus for my account opening in kotak mahindra bank but there is no payment received in my account. I made payment on[protected]
But till now no payment received

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Address: hyderabad

I have done payment through myghmc app paid my tax and the amount was sent to citruspaysolutions but the payment failed has been shown and not got updated

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 11, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 10/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: Citrus Payment Solutions Customer Care Citrus Payment Solutions Pvt. Ltd. Website: www.citruspay.com TwitterFacebookLinkedIn Address 3rd Floor, Viraj Building, SV Road, Khar (West) Mumbai Mumbai City District Maharashtra India - 400052 Landmarks: Above HD

Hello,
I have an issue with one of my payments.
I payed ghmc property tax oft ₹4478/-
Money has been debited from my bank account.
But it is still showing as due on the ghmc site.
Please look into this matter and resolve as soon as possible.

+3 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 11, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via citrus transaction id OL[protected] and transaction Id - UPI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team Citrus

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Address: Hyderabad

I made a payment for ghmc property tax through their official website.in the website i selected upi payments i saw citrus payments page open i continue to pay the amount. Ghmc property tax not completed but the amount is deducted from my account

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I have made payment of rs. 1750/- for renewal of trade licence to guwahati municipal corporation through your gateway on sep 2nd, 2020.
The amount has been deducted from my bank union bank of india, chandmari branch, guwahati, as per details below

Tran id date remarks instrument id utr number amount (Inr)
S46476102 02/09/2020 epay/to:citrus payment sol/[protected]/trade licence - 1, 750.00 (Dr)

However the gmc website portal still reflects the status as payment pending
Please look into the matter and issue a letter of confirmation about the payment received, so that i may get the licence renewed.

Thanking you in advance for your kind cooperation.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 11, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via citrus transaction id OL[protected] and source transaction Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I chose upi option from zara which led to citrus pay which eventually landed me on google pay and a request from citrus pay to pay that amount, i paid the amount and it got debited.
When i got back to the zara tab, there was no confirmation, didn't even get any mail, but the money got debited.

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Sep 08, 2020

Updated by Rizz1 My upi id from which i made the payment:
[protected]@okhdfcbank
Kindly refund the amount!

Sep 08, 2020

Updated by Rizz1 Payment not recieved by zara

Sep 09, 2020

Updated by Rizz1 I recieved a mail that it has been cancelled now

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 10, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 09/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 59

nmc (nashik) property tax paid but the website does not show paid receipt

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Not refund

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Payment not received no receipt given after online payment

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Amount not yet refund

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Need a refund from citrus solutions pvt ltd

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I am complaining about my payment which is not refunded

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citrus payment for ghmc property tax

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Money deducted but payment still pending

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amount debited through citrus pay but no order placed.

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Payu Id - 11036651489 please settle my amount

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i'm complaining about the money deducted by citrus pay gov

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Payment related queries

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regarding non payment of bill (narration 102009038586139, cheque no./ref. no. 202518148783)

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Delete account

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Not received in account

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My money got debited but it shows failed

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citrus payment solutions ghmc property tax, money debited from account but still showing as due in ghmc property tax

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payment for ghmc property tax not completed but account debited

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payment done, not updated.

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Ordered from zara

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