Citrus Payment Solutions Complaints & Reviews

I was making a payment from zara through upi of 5280. I switched to the upi app and made the payment. Then when i switched back to zara it said something’s wrong try again later. But the money got deducted and zara cancelled the order too.

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Jul 18, 2020

Complaint marked as Resolved

The amount has been credited back

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 13, 2020

Verified Support

Hi Ankit,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 13/07/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I have made a upi payment through citrus payment solutions for zara app.
But zara has not received the money.
On zara app it is showing purchase pending.

I need refund

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Jul 09, 2020

Updated by Shlok Patil I need you to pay the money to zara
Or refund it asap

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 10, 2020

Verified Support

Hi Shlok,

As checked, this is a successful transaction via source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I had made a payment of rs 2795 on citrus pay for a purchase on zara.com, money was deducted from account but the payment status showed failed.

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 9, 2020

Please share the below details for assistance.
• Transaction date along with the amount.
• Screengrab of the payment page if any.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Made a payment of rs1170 on citruspay via internet banking, although the amount got deducted, but payment wasn't successful.
The screenshot of received message with reference number is attached with this
Reference number:[protected]
Date of transaction:- 8 july 2020
Phone no:- [protected]
Email :- [protected]@hotmail.com

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R

Rishâv

Jul 8, 2020

made a payment of rs1170 on citrusPay via internet banking, although the amount got deducted, but payment wasn't successful.
The screenshot of received message with reference number is attached with this
Reference number:[protected]
Date of transaction:- 8 july 2020
Phone no:- [protected]
Email :- [protected]@hotmail.com

Amount deducted but not paid - Comment #3701486 - Image #0

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To the debit of my account with unionbankofindia payment effected to coimbatore municipal corporation towards water charges but payment not reached and hence receipt not generated.
Amount rs.664 (658+6)
Watrer service no. 5660232
Payment effected on 07/07/2020
Time : 20.01 hours
Ref. No. Id[protected]
Bank. Unionbankofindia
Please investigate and recredit the funds
Raman g cell no. [protected]
Email. [protected]@gmail.com

Jul 9, 2020

Complaint marked as Resolved

payment effected by unionbankofindia favouring CITRUS PAYMENT SOLUTIONS P LTD VIDE ID.123119116 BUT NO RESPONSE EITHER FROM COIMBATORE CORPORATION OR FROM CITRUS Payment solutions pltd.The payment effected on 7th july 2020 around 8.00 pm

Jul 11, 2020

Updated by raman g neither unionbankofindia nor citrus payment solutions responded positively regarding my payment made on 7/7/2029.NOW I dont know to whom i should make complaint or should proceed legally.

Jul 11, 2020

Updated by raman g please mark the date of payment as 7/7/2020

Jul 13, 2020

Updated by raman g i have not received any reply from your end though the payment made by me on 07/07/2020 through netbanking with unionbankofindia.
treat the matter as very urgent
raman g ell. [protected]

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R

raman g

from Bengaluru, Karnataka

Jul 8, 2020

Sir, please let me get the amount back to enable me to remit back to corporation

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R

raman g

from Bengaluru, Karnataka

Jul 8, 2020

no response from your end regarding my query for nonpayment to coimbatore municipal corporation.please treat the matter as very very urgent

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 9, 2020

Verified Support

Hi Raman,

Greetings from Citrus!

We regret the inconvenience caused to you. Your transaction with the Citrus ID: [protected] processed on[protected] for Rs. 664.00 was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.

We appreciate your understanding with regards to this matter.

Regards,
Citrus Support Team

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Address: 11-C-3 VBK COMPLEX, RAMASAMY ROAD

I had made for assessment number 79121909 on 24.06.2020 for rs 2463/- exclusive of credit card charges.

The amount got debited but not credited in our account.

It has been more than 10 days, request look into on priority.

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 8, 2020

Verified Support

Hi,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) and we will get this checked for you.

Regards,
Team Citrus

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I used up to pay for zara clothes for kids.first time money debited but transaction said pending. Second time I tried and debited money and successfully but zara canceled order saying not received any amount.

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I have done an online payment through citrus pay for hp gas on 7th may 2020. My money was deducted from my account but it was not credited to hp gas as there was error.

I also didn't get any refund for the same.

Transaction id from bank - prcr/ecom/f0008477/[protected]

My mobile no. [protected]

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 8, 2020

Verified Support

Hi Thomazine,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) and we will get this checked for you.

Regards,
Team Citrus

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Thomazine D'mello's [Complaint's author] reply, Jul 9, 2020

I have already given the details you are asking for

Transaction id from bank - prcr/ecom/f0008477/[protected]

My mobile no. 9960120643

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I paid for zara through phone pe using upi citrus solutions gateway first time money debited but it says pending. Second time successful but zara says payment not received so order canceled. Both time money debited. How will i get money back.

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 8, 2020

Verified Support

Hi Deepa,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) and we will get this checked for you.

Regards,
Team Citrus

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I tried to deposit ₹10, 000 money to kotak mahindra bank using citrus pay payment gateway by using my debit card.. At the end it was showing that retry the payment but money deducted from bank account.. I already informed this to kotak bank customer care i didn't get any response from them.
Payment date:

Transaction datails:[protected] ecom-citrusp*kotak mumb/22:
12/f0006477

I got this from my bank statement

Contact number : +91 [protected]
Email id : [protected]@gmail.com

+2 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Jul 10, 2020

Citrus Payment Solutions Customer Care's response Hi Vignesh,

Apologies for the inconvenience.

We are unable to trace this transaction with the given information. Request you to share the below mentioned details via help.payu.in for further assistance.
• Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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F

Faizaan Akhtar Xll B 13

Jul 2, 2022

I tried to deposit ₹10, 000 money to kotak mahindra bank using citrus pay payment gateway by using my debit card.. At the end it was showing that retry the payment but money deducted from bank account.. I already informed this to kotak bank customer care i didn't get any response from them.
Payment date:02/07/2022 at 9:30 PM.
Contact no- [protected]
Email id - [protected]@gmail.com

money is debited from debited and not credited to kotak bank account - Comment #4016499 - Image #0

money is debited from debited and not credited to kotak bank account - Comment #4016499 - Image #1

money is debited from debited and not credited to kotak bank account - Comment #4016499 - Image #2

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Address: nashik

On 30/06/2020 I paid my tax via citrus pay. Money was deducted but not credited on site. No transaction id was provided.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 8, 2020

Verified Support

Hi,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) and we will get this checked for you.

Regards,
Team Citrus

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On 30th july 2020 through login id option i am add rs, 10000/- the transaction is successful and debit the same amount but the amount is not credited to the beneficiary account, please look into the matter and do the needful at the earliest, i am sending the transaction description for your reference.
. Transaction description: - inb/[protected]/citrus payment solution pvt ltd
Thanking you

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Jul 03, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus transaction Id - OL[protected] at our end.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - MB811P[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Amount deducted, order failed, refund needed
Kindly refund the amounts deducted for the following transaction id as the order was failed and payment was successful. I did the payments my payments twice but you did not accept it so i did the payment from my card but then you deducted the two earlier payments also.

Payment 1
Dear customer, your a/c. Xxxxxxxx3092 is debited for rs. 1290.00 on[protected]:33:15 through upi. Available bal: rs. 10, 389.99 (Upi ref id:[protected]

Payment 2
Dear customer, your a/c. Xxxxxxxx3092 is debited for rs. 1290.00 on[protected]:48:21 through upi. Available bal: rs. 9, 099.99 (Upi ref id:[protected]

My balance was ₹11679 before this and it is now ₹7809
I need a total refund of ₹2580

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Jul 03, 2020

Citrus Payment Solutions Customer Care's response Hi Srijan,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 03/07/2020 via RRN[protected] &[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I ordered a denim on zara app and did the payment via citruspay using upi. The amount got deducted from the account and i got the message from the bank as well but as soon i got redirected to the zara app it is showing pending payment option. After i faced this issue i immediately googled about it and got to know that there has been a lot of cases where zara app users faced problem paying via citruspay. Requesting you to please refund my amount of 1990/_ as soon as possible.

+2 photos

Jul 02, 2020

Updated by shaikhmohsin345 Hi, I can see my complaint has been marked as resolved. Please give me the details or the transaction id of the refund initiated

Jul 02, 2020

Updated by shaikhmohsin345 The complaint has not been resolved yet. I think i mistook the ‘Mark as Resolved’ hyperlink. Please solve it as soon as possible

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Address: Coimbatore

Today i have remitted rs. 664 (658+6) towards water charges for coimbatore municipal corporation around 14.53 hours to the debit of my account with unionbank and citrus payment solutions also acknowledged vide if.[protected]. But the payment not reached cmc. Please investigate and return the funds to enable me to make payment again.
Regards
Raman g

Jul 07, 2020

Updated by raman g payment not yet received back sir

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 2, 2020

Verified Support

Hi please share the below details with us here or through help.payu.in for assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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raman g's [Complaint's author] reply, Jul 3, 2020

Ref. 122826742 dated 1/7/20 and time 14.53 hrs.
Bank unionbank of India Coimbatore
email. [email protected]
Ph. 9880416831

R

raman g

from Bengaluru, Karnataka

Jul 3, 2020

the amount debited from my account with unionbank of india on 1/7/2020 not reached the beneficiary namely coimbatore municipal corporation with ref no. ID.[protected] vide your ack. Iam sending bank statement for your reference. regards
raman g
cell. [protected]

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Citrus Payment Solutions Customer Care's response, Jul 4, 2020

Verified Support

Hi Raman.

The refund of INR 664 has been successfully initiated against Citrus ID 071802383579077 and shall reflect in your account within 5 to 7 working days. Let us know for any other assistance.

Regards
Team Citrus

R

raman g

from Bengaluru, Karnataka

Jul 3, 2020

No solution has come for payment made on 1/7/20 with ID[protected] time 14.53 hrs

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I tried to municipal tax of hyderabad on ghmc app through net banking it took me through citrus pay payment gateway and 18748 has been debited from my account and when it is getting processed it showed payment fail & the transaction has been not completed and i will enclose the required proofs and the money went to citrus payment solutions pvt ltd didnt came back and im kindly requesting you to solve this issue as soon as possible and give my money back to my bank account

+1 photos

Sep 8, 2020

Complaint marked as Resolved

Jul 01, 2020

Updated by Abhilash Reddy Gummalla see the transaction has been failed

Jul 01, 2020

Updated by Abhilash Reddy Gummalla I have made a payment through citrus payment gateway to ghmc property tax on[protected] but has not been paid to ghmc and has also not been reflected back to me. Kindly refund me i need to pay the property tax.

Verified Support

Jul 02, 2020

Citrus Payment Solutions Customer Care's response Hi Abhilash,

Hey, this is a successful TXN via Citrus ID OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards
Team Citrus

Jul 03, 2020

Updated by Abhilash Reddy Gummalla i got this message from GHMC and i already contacted the GHMC they are saying that they have not received and payment and you have outstanding bill amount u have not paid anything and u can see the date also its updated bill on 03/07/2020

Jul 03, 2020

Updated by Abhilash Reddy Gummalla then why i got this message that transaction got failed

Jul 06, 2020

Updated by Abhilash Reddy Gummalla As you said that this is a successful transaction from your side can u send the payment reciept or screenshot which u have remitted to the merchant please??

Jul 27, 2020

Updated by Abhilash Reddy Gummalla what happened i need the proof which u have remitted Rs.18748/- to he merchant so that i will get to know the actual status of the payment

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Hello sir/madam
Today (30th june 2020) in the morning time i used to fill my examination form to rajiv gandhi proudhyogiki vishwavidalaya bhopal. There are various options given i choose citrus ubi and pay using a debit card and money deducted but i didn't get any acknowledgment related to my payment.

Bank name: central bank of india

Debit card: 6521 60xx xxxx xx36

Date: 30/06/2020

J. H.:[protected]This no. I got from my nearest bank)

Jul 1, 2020

Complaint marked as Resolved

I don't know much about it because it is a technical issue and today I got confirmation from RGPV (i.e. your payment was successful for exam form).

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 1, 2020

Hi,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

Regards,
Team Citrus

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Thakur Anuj Singh's [Complaint's author] reply, Jul 1, 2020

Thank you for your valuable reply. My query related to RGPV payment solved.

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I was purchasing a shorts online through zara app. I chose an option to pay through upi payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay. My money 2590, got deducted but my order in the zara app still shows payment pending. Kindly refund my money.

+2 photos

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 1, 2020

Hi,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 01/07/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hi citrus payment solutions customer care's team,
I have made payment successfully via upi (Bhim) for the order [protected] in zara. But the payment that i have made using upi didn't reflected into the zara order page and few hours later the placed order [protected] is cancelled. The order is cancelled even though the amount has been deducted from the bank account.
Following are the details of the transaction using upi (Bhim).
Upi id : [protected]@upi
Transaction id :[protected]
Date : 28 june 2020
Time :13:00:29
I kindly request you to refund the money if the transaction is failed. Thank you.

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Jun 30, 2020

Citrus Payment Solutions Customer Care's response Hi Mangesh,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1290.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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M

Mangesh Bhoyar

Jun 29, 2020

The transaction amount is : 1290rs
Online shop name : Zara

money has been debited from my bank account (upi) but order is cancelled in zara. - Comment #3697945 - Image #0

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Address: A 26 Menlo Park Pipe Line Road Gangapur Road

I am going to pay my property tax at nashik municipal corporation website and done a payment through your website but at last money is debited from my account and screen show me *cm90004-duplicate record* this message this happen with me for 2 times the amount are 1472 and 2028
Please look into issue
Thanks

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Hi Pushkart,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

Regards,
Team Citrus

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P

Pushkart21

Jun 29, 2020

Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 2, 028.00
Particulars : ECOM CITRUS PAY Gov Mumbai MHIN
Personalised Remarks : not confirmed by site
Pushkar: Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 1, 472.00
Particulars : ECOM CITRUS PAY Gov Mumbai MHIN
Personalised Remarks : This is not confirmed by website

After payment my page not showed any detail I have send you the my passbook detail
My contact number [protected]
I have attached the photo
My payment mode is debit card Central Bank of India Rupay debit card

my money is debited from my account but my transaction not completed - Comment #3697802 - Image #0

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Pushkart21's [Complaint's author] reply, Jul 3, 2020

I don't get any message from you.
If you need some more details you can contact me.

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 64

Payment failed but money deducted.

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Payment refund form citrus payment solutions

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Payment deducted but payment not successful

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Amount deducted but not paid

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payment effected to coimbatore municipal corporation not cleared

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Property tax debit

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Payment debited no purchase

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hp gas payment done

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Payment debited

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money is debited from debited and not credited to kotak bank account

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Money debited from my account but not credited on property tax site

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debited from beneficiary account but not credited my

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amount deducted order failed refund needed

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payment got deducted but app is showing pending payment

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Payment not reached the ultimate beneficiary

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money got debited from my account through phonepe to citrus solutions pvt ltd

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issue in getting acknowledge of payment.

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money deducted from account but payment on zara app shows pending

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money has been debited from my bank account (upi) but order is cancelled in zara.

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my money is debited from my account but my transaction not completed

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