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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 66

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Address: Jaipur

Hello, i ordered from zara on june 16th, 2020. I opted to pay through upi (Google pay). Upon authorizing the payment 990 rs were debited from my account. However, zara did not confirm purchase and said payment incomplete instead. I have not received the product and i am short a thousand rs. Please let me know how i can get the refund.

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Inb citrus payment solutions
[protected]igaiuiqt
23, 996.08
16-jun[protected]jun-2020)

Kindly look into this transaction and do the needful

Regards
Mdsharma

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 17, 2020

Hi Anju,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your query.

Regards,
Team Citrus

Anju_Sharma's [Complaint's author] reply, Jun 25, 2020

TRansaction is as follows

INB Citrus Payment Solutions 052006069534717IGAIUIQT 23, 996.08 6, 975.24
16-Jun-2020 (16-Jun-2020)

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Today in the morning at 1.30 pm i paid 10000/- to open up my kotak account. But my account is showing zero balance that is it has not been credited by 10, 000 till now. I want your support, please reach me out.

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Respected madam /sir

Iam MD Farooq Ahmed i have paid a property tax through ghmc app by ur citrus solutions pvt. Ltd through google pay upi, transaction details are transaction id :[protected]
Citrus solutions pvt ltd Paid upi is
[protected]@okhdfcbank and amount was debited, but the tax was showing due so please i request you to solve my problem and refund my amount to same upi id as soon as possible.

Thanking you

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Transaction for amount inr 304.10 was done on june 1, 2020 at 17:12:53 which showed as sale success in the system. (Merchant txn id : 2424bcb6-bb1b-4f94-b6a5-12cca792f36d).
Refund was initiated for full amount of inr 304.10 on june 1, 2020 at 19:47:23, which showed status of refund success in the system. (Merchant txn id: 2424bcb6-bb1b-4f94-b6a5-12cca792f36d).

The amount has still not been refunded in bank account. Kindly check and revert. No customer care or help has been provided. Emails are returned as "wrong address". Need help urgently. Money not refunded as yet.

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I was placing an order on vasustores.com on 14th jun 2020 and had opted for payment via upi the payment through Google pay for which vasustore had used citrus payment.
I did the transaction via lavanya.[protected]@okhdfc and money got debited from my account but vasustore did not received the amount.
so vasustores cancelled my order from their side.
Kindly check my transaction details and give me refund of my money at the earliest .

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Jun 16, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 492.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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L

Laisa Debbarma

Jun 17, 2020

I paid 4780 via citrus but order not placed.

Money debited from my Gpay account but not order my product - Comment #3693406 - Image #0

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I have made a transaction of kotak mahindra bank through cirtus powered by payu, they showed your transaction is successful but amount not credited
Transaction id is invaf90f1a3ac
Please give my money back

+1 photos

Jun 13, 2020

Updated by RakeshArya786 and they marked my complaint as resolved, such a big fraud

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 15, 2020

Verified Support

Hi Rakesh,

Apologies for the inconvenience.

As checked, this is a successful transaction via merchant transaction Id - INVaF90F1a3ac and source transaction id CBC[protected]U2SG5Z0 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

RakeshArya786's [Complaint's author] reply, Jun 16, 2020

I have twice and thrice checked the bank account transaction whom I have send money through you, he didn't received this money... And still I am checking...there is nothing credited in his account, you are such a big liar and fraud, if u are honest then call me, and make me understand regarding this transaction, i belong to a very poor family and in this period of lockdown 1000 rs means a lot to me, give my money back or call me...[removed]

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 17, 2020

Verified Support

Hi Rakesh,

Apologies for the inconvenience.

As informed earlier, this is a successful transaction via merchant transaction Id - INVaF90F1a3ac and source transaction id CBC[protected]U2SG5Z0 at our end. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards,
Team Citrus

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Address: h.no 26-43 subash nagar trimulgherry secunderabad TG

I have made a payment of rs 1918 towards the property tax through upi platform. But it has not been update in the government website. Please resolve my problem asap. I am attaching the photo of the transaction. My email id is [protected]@gmail.com.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 15, 2020

Verified Support

Hi Mukul,

Apologies for the inconvenience.

As checked, this was a failed transaction and amount for same has been reversed on 13/04/2020 via RRN [protected]
and source transaction id UPI[protected]. Request you to contact your issuing bank with the given details for further assistance.

Regards,
Team Citrus

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I made payment before generation of invoice aundh gas transaction no [protected] amount 592.30 26/05/2020 at 9.51 am
But i have to pay cash gas agency. I want refund.
I haven't receive call but my complaint marked as resolved.
I want my money refund.

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Address: chennai

I recharged rs 45 rs twice to my airtel no.[protected] on 20 may 220 through indianbank net banking
Ref no citrus [protected] 5/airt[protected] 98785 / transfer to [protected] rs 45
Ref no citrus [protected] 2/airt[protected] 99112 / transfer to [protected] rs 45

Rectify this problem immediately initiate refund to bank account

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 11, 2020

Verified Support

Hi Jaya,

Apologies for the inconvenience.

Request you to share the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your query.

Regards,
Team Citrus

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Address: Hyder nagar, hyderabad

I have made a payment through citrus payment gateway to ghmc property tax on[protected] but has not been paid to ghmc and has also not been reflected back to me. Kindly refund me i need to pay the property tax.

For reference:

Rs 4287.00 debited from a/c *3449 on 29-05-20 to vpa [protected]@axisbank (Upi ref no[protected]. Not you? Call on [protected] to report

+1 photos

Jun 15, 2020

Complaint marked as Resolved

Thank you.

Verified Support

Jun 09, 2020

Citrus Payment Solutions Customer Care's response Hi Jagdeesh,

An auto -refund for INR 4287 was successfully initiated on the 30th of May against UPI[protected] and shall reflect in your account within 7 to 10 working days. Please find the needful RRN no. for your reference[protected]. Let us know for any other assistance.

Regards
Team PayU

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Address: 9704507999

Made a payment of inr 641 for hp gas through citrus app and vpa (Google pay upi), payment completed but did not get confirmation from citrus or hp gas.
Hpgas consumer num: 644858
Distributor : ajit enterprises

Call me on [protected] or [protected] for more details

Thank you

+1 photos

Jun 08, 2020

Updated by ZakirMD Please share your customer care number

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Z

ZakirMD

Jun 16, 2020

Hi,

Very bad support from you.

I did not receive any call / update from you.

Please refund the amount ( INR 641) deducted at the earliest as HP gas company did not receive the amount and collected the the same amount from me.

hp gas payment completed through vpa (upi) but did not get confirmation - Comment #3693071 - Image #0

Z

ZakirMD

Jun 16, 2020

Hi,
Please refund my amount INR 641 as HP GAS did not receive the amount and I paid them in cash.
Attached screenshot FYR...

hp gas payment completed through vpa (upi) but did not get confirmation - Comment #3693072 - Image #0

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I was filling the form of comedk on 29 may 2020 and the transaction was completed and the money was deducted but it showed that the form is still pending and the message of bank was not received i thought that the transaction has failed and tried again. Now the money was deducted twice and the form is completed. I request you to refund my ₹1600 of comedk form fees as soon as possible. Kindly check and revert.
My user id is hcu038940
I will be grateful to you

+1 photos

Verified Support

Jun 08, 2020

Citrus Payment Solutions Customer Care's response Hi Anish,

Apologies for the inconvenience.

As checked, this is a successful transaction at our end via transaction id[protected] and merchant transaction id HCU03894020200529205402679. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Jun 08, 2020

Updated by Anish_15 But there are 2 payments as shown in the file of which one is unsuccessful. Please see to it and refund it.
To whom should I contact for my refund now ?

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Address: Hyderabad

Paid property tax via virtual id (Google pay). Money was debited the property tax payment not done.. Please, resolve it immediately. Sharing receipt below...

+1 photos

Jun 05, 2020

Updated by Bhagya M Ghmc pin no=[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 6, 2020

Verified Support

Hi Bhagya,

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction id AXIf16ba56a3b124c7b845bf2edd7aa5d62 and source transaction id UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Bhagya M's [Complaint's author] reply, Jun 6, 2020

Thanks! It's resolved.Payment now showing in GHMC app

S

Sweety363

Jun 14, 2020

Hey
Is the payment shown in ghmc site or app ? I have raised a grievance in my ghmc and no response. How about you ?

Bhagya M's [Complaint's author] reply, Jun 20, 2020

Yeah! In App..
People are getting Fake emails and messages that compensation and refund is approved.Dont approve in google pay.Block it

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I have made a payment through citrus payment gateway to ghmc property tax on[protected] but has not been paid to ghmc and has also not been reflected back to me. Kindly refund me i need to pay the property tax.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 6, 2020

Verified Support

Hi Sweety,

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction id AXIc0e1d808b9f2416ea2de898786d0b8ac and source transaction id UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Sweety363's [Complaint's author] reply, Jun 14, 2020

Thank you

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I was attempting to make an online purchase from zara.
A payment of rs. 3560 was successfully made, however the order could not be processed and was automatically cancelled by zara.
The refund of above transaction is still pending.

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Refund my money so that i can pay my property tax thank you

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Jun 3, 2020

Complaint marked as Resolved

Money refunded

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Hi team,

This is udaykumar, i made the payment on 15th april 10:34 am with transaction number[protected] and the payment amount is 1642. The transaction is made for property tax payment on google pay but the payment is not reflecting certain transaction.

Kindly have a look on the issue and please revert my money back.

Thanks & regards,
Udaykumar.
[protected]
Udaykumar. [protected]@gmail.com

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Hi team,

This is udaykumar, i made the payment on 15th april 10:34 am with transaction number[protected] and the payment amount is 1642. The transaction is made for property tax payment on google pay but the payment is not reflecting certain transaction.

Kindly have a look on the issue and please revert my money back.

Thanks & regards,
Udaykumar.
[protected]

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B

Bhagya M

Jun 5, 2020

Meetoo same problem..debited but not showing in ghmc..how to approach

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I have placed an order from zara on[protected] my money got deducted but after that i recieved a message saying order failed... Still i have not got my money back

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Jun 02, 2020

Updated by shikhilg When i am going to get my answer

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