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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 65

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Address: Ravivar peth, ravivar karanja

Hello,
I have paid online property tax no.60801894 worth of rs. 2833inr.
The amount deducted also got message of successful payment but in online portal showing outstanding amount
I want to know is it paid or not???

Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Hi Amol,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

Regards,
Team Citrus

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I chose to pay via net banking while checking out on the zara shopping app. Txn of rs.3870 frm a/c x0043 to citrus pay... Ref#igaiwceng3 on 28jun20. Zara did not receive the payment and hence order not placed. Kindly check and initiate refund at the earliest.

+1 photos

Jun 29, 2020

Updated by Sarthak Khattar Screenshot of the transaction message

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Hi Sarthak,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

Regards,
Team Citrus

Sarthak Khattar's [Complaint's author] reply, Jun 29, 2020

Hi, do you want me to do post the required details on live chat on help.payu.in? Please clarify

Sarthak Khattar's [Complaint's author] reply, Jun 30, 2020

Citrus Team,

Any update here?? This is the ticket number YV1018736436 raised on help.payu.in

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Sir i have done 18000 top up on 27/06/2020 22:54 time amount is debited from my account but not reflected in wallet top up and screenshot are in below,

+2 photos

Jun 27, 2020

Updated by DKVMPD MATHOD these are the images of my transcation sir plese solve this problem sir amount is debited from my account and either not in CSC wallet or in Account plese check it sir

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Amount of 1, 780 was succesfully paid to citrus solutions pvt ltd but the merchant to whom the payment was to be made didnot received the amount. My upi id[protected]
Paid to [protected]@axisbank.
Also i have attached the screen shots herewith

+2 photos

Jun 27, 2020

Updated by GeetanjaliPrd Please refund my money

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Paid my ghmc property tax through citrus pay on 26/06/2020 at 10:14:24 vide the transaction id[protected]Through Google pay upi. From my mobile no [protected]
For which the transaction failed but money is debited from my account
Enclosed the bank statement and transaction status here with

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 27, 2020

Verified Support

Hi Vishwanath,

As checked, this is a successful transaction via source transaction Id - UPI[protected] and merchant transaction id M122061163420200626095831at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: Nashik

Rs 5006 was paid for propertytax at nashik municipal corporation via nmc app wide no medr/propertytax/19910 on dtd 22/06/2020. But neither receipt is generated not amount is refunded.
Pl do the needful.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Hi Pravin,

Please share your transaction details with us so that we can assist you with the status.

Regards,
Citrus Support Team

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Address: Kondapur, Hyderabad

Dear team,

We made payment through citrus payment solutions amount of rs. 8900 around apr 2017. But it is still showing as due on the ghmc site. I have attached the payment screenshot for your reference.

Can you please help in resolving the issue and let me know if you need any other details.

Thanks in advance.

+1 photos

Verified Support

Jun 26, 2020

Citrus Payment Solutions Customer Care's response Hi, we have acknowledged your concern and will update you soon. Thanks!

Regards
Team Citrus.

Verified Support

Jun 26, 2020

Citrus Payment Solutions Customer Care's response Hi Rudra, the refund was successfully initiated against UPI[protected] on 20.04.20 with RRN[protected]. Let us know for any other assistance.

Jun 29, 2020

Updated by Rudra Kumar G Hi Team,

Thanks for your response.
we haven't received any amount yet. can you please let us know the approx. processing time and how will you process the refund?

Thanks
Anjaneyulu G

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R

Rudra Kumar G

Jun 29, 2020

Hi Team,

Thanks for your response.
we haven't received any amount yet. can you please let us know the approx. processing time and will you credit the amount directly to our account?

Thanks
Anjaneyulu G

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I was making a payment ₹1590 towards a sliders from zara. I chose the upi option, and made the payment. Zara application shows payment as pending.
Please refund the money at the earliest.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Hi Aditya,

Please share the below details for assistance.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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I was placing an order on zara india online on 23 june and used upi as my payment method. I used paytm to pay the money as requested by citrus pay which zara uses. The money got debited from my account but transaction was failed on citrus pay website.
So zara kept my order on pending and i had to use my card. I haven’t been initiated any refund till now. So kindly take a look into it.

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Verified Support

Jun 24, 2020

Citrus Payment Solutions Customer Care's response Hi Aniketh,

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. You are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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R

Ridge Fernandes

Jul 17, 2021

Dear team,

It’s very unfortunate to know that UPI being such convenient mode of payment would turn to to be such a disaster. The amount is been processed through my account but Zara site is displaying that the amount is yet to be paid. It’s been a hassle full experience. Kindly look into this matter and try and resolve the inconvenience the customer is facing.

Upi payment problem on zara - Comment #3861627 - Image #0

Upi payment problem on zara - Comment #3861627 - Image #1

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Hi i had placed 2 transactions on zara mobile app via upi on[protected].
Unfortunately both the transactions had failed but the amount was debited from my account.
I checked with my bank on which they told that money has been credit to merchant's account.
I request you to please credit the amount back to my account. The amount is 4700 of each transaction.
Upi id - [protected]@ybl.
Attaching the statement same fyi

+1 photos

Jun 21, 2020

Updated by ashish185 My account no is- [protected]
IFSC- KKBK0004616

Verified Support

Jun 22, 2020

Citrus Payment Solutions Customer Care's response Hi Ashish,

Apologies for the inconvenience.

As checked, the transaction with UPI id[protected] is a successful via source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

The transaction with UPI id[protected] is a failed transaction via source transaction id UPI[protected] and amount for same has been refunded on 22/06/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Jun 22, 2020

Updated by ashish185 Can you please post the screenshot of the transaction. It is not being displayed on the forum.

Jun 22, 2020

Updated by ashish185 Hi, I have checked with Zara.com and they have told me that both the transactions have failed and they have not received the amount. Can you please check again and help me with this, since the transaction is between zara and citrus not between zara and my bank.

Regards

Jun 23, 2020

Updated by ashish185 Hi, Any update on this?

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Address: Chalukya 213,RV Avaneendra apartment, Pragati enclave, Miyapur

I paid the property tax for my son's villa, symphony park homes on[protected]. I paid through my ghmc app, amount was debited from my account but i didn't get any message from ghmc. So please solve my problem and the amount to ghmc. Thanks.

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 22, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I was placing an order on zara india online on 4th of may 2020 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did transacation and money got debited from my account (2180/-) but zara did not received the payment. So zara cancelled the order from their side as it keep pending. Since then i'm following up with your team on facebook messenger. I have raised chargeback for the same with the help of my issuing bank. Its been more tha 50 days i haven't been initiated a refund.
Kindly check my concern and refund my money at earliest.

+15 photos

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Jun 23, 2020

Citrus Payment Solutions Customer Care's response Hi,

We deeply regret the inconvenience caused.

We would like to inform you that we had received funds on 18.05.2020 to Citrus but you had already raised Chargeback before processing the Refund. Therefore, we had accepted the Chargeback and funds will be processed to your Issuing bank as per the Chargeback TAT. You are advised to follow up with your issuing bank regarding the status of Chargeback.

We appreciate your understanding in this regard.

Regards,
Citrus Support Team

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This is highly disturbing behavior of any organization so far, worst experience every.

got a call from ms. Manisha Parmar from citruspay. after the discussion she sent mail to us and asked us to reply to that with our issues regarding the merchant portal. she also asked us to call on the same number for any support.
now we are trying to reply her but the mails are bouncing back and no one is picking us at the same number.
it would be great if someone from citrus pay call us with genuine intentions to resolve our issues.

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Hi,
We are trying to reach out since 45 days now.
No one is entertaining at citrus pay.
We made and account and documents were verified in the first week of this month. Since then the bank verification process is pending.
Settlement is not being done. We are losing our business with payment issue. But no one at citrus pay cares. I am looking for a technical support from citrus pay team through call so that everything can be communicated from both sides at once.
Its so unprofessional behavior i have experienced from any company or organization.
Pls mail us at - [protected]@gmail.com

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Account debited but order not placed at zara

+1 photos

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 20, 2020

Verified Support

Hi Shivi,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 19/06/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I didn't order anything from Amazon but there was a payment request 4780 which was the same amount as what was debited from my account but order not placed (from zara) but what does that have to do with Amazon???what a fraudulent!!!

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Hi, my name is sai krishna i have paid property tax - ghmc website through citrus payment solutions. My amount debited from the account but still it shows due in the ghmc website.

Inb/[protected]/citrus payment solutions p

Could you please help me to resolve this problem

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S

saitiruksh

Jun 18, 2020

got resolved...Thank you

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Address: [email protected]

I did payment of airtel postpaid bill through net banking on 17.06.20 for 943. Amount deducted from my account but bill not paid sucessfully. I tried 2 times payment has deducted 2 times and failed 2 times. I would like to request you that please refund my both amount in my a/c

Payment details are (Fn/shp/[protected]/bhart[protected] and (Fn/shp/[protected]/bhart[protected]

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I paid 4780 but order not placed. Money was deducted from my account.

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I paid 4780 via citrus to an online shopping website but the order was not placed. My money has been deducted from my account.

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