Citrus Payment Solutions Complaints & Reviews

Hi, I had made a payment of Rs 744/- on april 24th by mistake for kada.in. The details have been uploaded. I request you to kindly revert the payment made by me by mistake.

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Address: Delhi

I recharge my wife mobile from airtel app today (8th, May, 2020) and paid by my axis bank account.
Amount deduction 558rs. msg came from the axis bank but recharge msg or anything does not reflacting in mobile or airtel app.

May 8, 2020

Complaint marked as Resolved

Refund the deducted recharge amount from my axis bank account. Contact on 9716947991 for more detail.

May 08, 2020

Updated by Vikasdesigner11 Kindly repair this issue or refund my amount in the same axis bank account back asap. Kindly resolve it or call on [protected]. Hoping for the quick responce on this.

May 08, 2020

Updated by Vikasdesigner11 mobile msg

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Hi,

There is a fraud transaction through my bank account for Rs. 29, 500 & 20, 000 on May 07 2020. Transactions were made from Punjab National Bank vide transaction number
1. Bank reference Number: [protected] - Punjab National Bank : Dated May 07, 2020: Amount: 29, 500
2. Bank reference Number: [protected] - Punjab National Bank : Dated May 07, 2020: Amount: 20, 000

Can you please cancel the transaction asap to avoid loss of money from my account.

Feel free to call me for further details @ [protected]

Thanks in advance for your support.

Aug 15, 2021

Complaint marked as Resolved

Verified Support

May 13, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. However, if you need the details of the transactions or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

Regards,
Citrus Support Team

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Address: csc noida

Dear sir / mdm,
csc wallet not a credit balance 2500 Rs, date 07/05/2020
online net banking transition .ref id :- IGAIOMPBV3
so plz help me..my contact no. [protected] / [protected]

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I filled the comedk exam and paid for the application form, my money got deducted but the transaction status was unsuccessful. So i again tried for the payment again my money got deducted but transaction failed. So i tried for the 3rd time and the transaction was successful, i got approved. But after that my pending 1st transaction got approved and i got the message of successful transaction. The 2nd transaction is still pending so there is a slight chance that it may get approved and again i wont get my refund. So at last here i am paying 4800 rupess for a application form that should have costed 1600. Aslo there is not a easy way to even contact them which is very annoying... I want my money back

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Aug 6, 2021

Complaint marked as Resolved

Verified Support

May 11, 2020

Citrus Payment Solutions Customer Care's response Hi,

Apologies for the inconvenience.

As checked, this is a failed transaction via Transaction id UPI[protected]. Request you to check with your issuing bank for further assistance.

Regards,
Team Citrus

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I have been trying to integrate my Wix Platform with Citrus Pay and nothing much has progressed. None of the email ids of Citrus Pay works. No way to contact them. No response. Kept in dark.

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My name is Twisha Sharma. I made a purchase from zara. The account was debited from my account but the payment wasnt authorized. Pls help.

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May 12, 2020

Updated by Twisha Sharma Pls reply the order no is [protected].The amount was debited from my account yet my order got cancelled pls reimburse at the earliest

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Hello,
I have made payment for a purchase on zara.com for rs.3990on 7 th may 2020 at 7:40 pm. The amount has been deducted from my account but the payment isn't reflected in the transaction for purchase. Since the website has claimed to make the payment again as there was an error and has proposed to cancel the order, please look into the issue as soon as possible.
Thank you

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Aug 9, 2021

Complaint marked as Resolved

Verified Support

May 09, 2020

Citrus Payment Solutions Customer Care's response Hi,

Apologies for the inconvenience caused.

As checked, this is a failed transaction and amount for same has been reversed on 08/05/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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My rs1600 deducted while paying to comedk on 5may I want to submit my application but don't have money pls help me.

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May 09, 2020

Updated by KingAvinash Give my refund why you are not responding it's 5 are over give my money, fraud company, I will sue you.all fraud company you have corrupted many students application fee.
If the transaction was fail then why you accepted money from gpay

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Hi,
I placed an order on the zara app and made a payment via upi through your gateway. The upi transaction's status is successful but my order has been cancelled due to lack of payment.
The amount has been already debited from my account and the customer support of the merchant has stated that they cannot help me as the payment has not been received by them

I am attaching the upi transaction receipt and would request you to initiate a refund as soon as possible.

Email : [protected]@gmail.com

May 13, 2020

Complaint marked as Resolved

The amount has been refunded to my account

May 07, 2020

Updated by graffstar UPI Transaction ID :[protected]

Verified Support

May 09, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret to inform you that we are unable to find the transaction receipt, please attached again so that we can check and assist you.

Regards,
Citrus Support Team

May 09, 2020

Updated by graffstar I am unable to upload any pictures to this thread. Could you please send me an e-mail so I can reply ? Or can you give me an address to which I could send the pictures to ?

That would be greatly appreciated

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Dear sir/madam
On 07 may 2020.

I made a transaction of rs 1500 through upi for unigauge – engineering entrance exam for be/b. Tech 2020. Rs 1500 was deducted from my bank account but not yet updated on uni-gauge website.
Screenshot of website is attached to this -
Upi/[protected]/transactiondeta/citrusp dated 07 may 2020.

I am facing this problem second time.

Kindly update the same on the website for early and timely registrati.

And please tell should i pay the fee for unigauge exam through your payment gateway or any other.

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May 08, 2020

Updated by Sanjayhl Please respond it

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On 5may I paid rs1600 to comedk and through gpay upi my money got deducted but comedk is saying that your transaction was unsuccessful plz help me out my application isn't submitted.plz refund my account asap.

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May 7, 2020

Complaint marked as Resolved

May 07, 2020

Updated by KingAvinash Where are my rs1600 money they didn't reach to comedk .

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Website: comedk.org

Hello,

I was paying for my comedk exam fee and citrus payments was the gateway for the transaction. While upi payment of rs 1600 was processing, the citrus payment gateway site showed up a timed out message, and within 2 next secs the payment was successful from my upi app (Google pay) and even my bank's passbook shows a deduction of amount rs 1600 to citrus solutions pvt ltd. When i inquired about it with the comedk authorities and showed them up the screenshots and the details of transaction, they say, the payment has not reached them.
Perhaps, the amount of rs 1, 600 deducted from my bank is stuck at the citrus solutions pvt ltd. I kindly request you to check for the following transaction details and revert the amount back to my bank.

Plz help me fast.

+2 photos

May 8, 2020

Complaint marked as Resolved

Refund my money

May 08, 2020

Updated by KingAvinash My problem isn't solved

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Address: Bikaner

Dear sir / mam
I was filling a form of COMEDK UGET 2020 on 2nd may 2020, but what happened is an amout of Rs.1600 was debited from my account but the form wasn't filled due to unsuccess of payment .
Screenshot of payment is attached here.
Also its my request to proceed with the refund of this amount as i want to fill the form before the last date .
Kindly take necessary action as soon as possible.

Thanks

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K

KingAvinash

May 8, 2020

Same problem happened with me on 5may at 1:20 am
My money isn't refunded.
All fraud payment services they hier.

Reply

KingAvinash's reply, May 10, 2020

Does your money came back I am so depressed, plss reply
And you had submitted your application yet or not??
Plss reply.

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Address: GHMC Hyderabad

I have made GHMC property tax payment using citrus pay

After payment this is message received from upi account amount has dedicated

Dear Customer, acct XXX481 has been debited for Rs.1828.00 on 04-May-20 towards linked [protected]@axisbank. UPI Ref no[protected]

but it's not updated in GHMC property tax website showing msg as Your Payment Amount of Rs. 1828/- against PTIN([protected]) has been Failed.

And we called GHMC support team they said amount not received also called to icici bank upa account support team they said payment already released

So we request you to check my transaction ref. No[protected] and relase payment to my property tax account PTIN([protected])
Please check and update me.

Thank you
Kavitha ch
[protected]

+1 photos

May 6, 2020

Complaint marked as Resolved

This seem to be surprise without taking further step how can you change complaint status issue has solved? This is ghmc property tax support team number 040 2111 1111 and icicibank upa support email [email protected] Check with them resove it

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Address: Kondapur hyderabad 500084

I have paid my property tax for PTin [protected] through my GHMC app on 01.05.2020 on mobile paid through bhimupi.
My account is debited but payment not received by GHMC hyderabad.I received message "UPDATE: INR 5, 792.00 debited from A/c XX2466 on 01-MAY-20. Info: UPI-CITRUS SOLUTIONS [protected]@axisbank-UTIB[protected]-transactionDetail. Avl bal:INR 5, 599.76"".

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Address: Citrus Solutions Private Limited Manoj Nair D - 004, Grit Residency, Ghatkopar Mankhurd Link Road Opposite Indian Oil Nagar, Near Shankar Colony, Chembur Mumbai - 400043 Maharashtra, India

Sir,

While doing payment transaction for refill booking details as follows

Hpgas bkngno 545658 con 617253 bkng clrd 24. Apr.2020 kushal gas agenc otp 5538 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

Rs.748 payment was successful but transaction failed.

Paid to
[protected]@axisbank
From
[protected]@paytm

Pfa, payment details attached

So, kindly requesting you to refund the same amount rs.748/- to my vpa address [protected]@paytm

+2 photos

May 19, 2020

Complaint marked as Resolved

Hi, Rs.748 credited in my RRN account on 30th April 2020. Thanks for the refund and to your faithful response. Thanks Prasad

Verified Support

May 07, 2020

Citrus Payment Solutions Customer Care's response Hi Prasad,

Apologies for the inconvenience caused.

As checked, this is a failed transaction and amount for same has been refunded on 28/04/2020 via RRN [protected]. Request you to check with your issuing bank with the given details for further assistance.

Regards,
Team Citrus

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P

Prasad Bhasme

May 19, 2020

Hi,

Rs.748 credited in my RRN, on 30th April 2020, thanks for the refund and to your faithful response.

Thanks
Prasad

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UPI I’d :[protected]
Please look in to the matter

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May 06, 2020

Updated by Tamannah Nain I was making payment to Zara in this process, the money is deducted from my bank and Zara didn’t receive any money . I contacted to both my bank and Zara, they say my money is with you ! Please help and refund my money.

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I was purchasing shoes online through zara app. I chose an option to pay through UPI paymnets. They redirected me to citrus solutions merchant to continue my paymnet. I entered my upi id . My money 11470 got deducted but my order in zara app still shows paymnet pending. Kindly refund my money as soon as possible.
UPI id is - [protected]@uboi

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May 10, 2020

Updated by Jay4680 Please slove my complain as soon as possible..

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Hi,

This to inform you that i tried making payment via google pay for 1290 twice and once it got failed. For the very first time the payment got stuck in between and the other time it was processed but the website didn’t received the order and they canceled the order.

It is my request to you to please return my money back which is 1290+1290=2580 in total in my bank account. I am attaching screenshot for the same. Kindly refer the same.

Name: himani sethi
Phn no : [protected]

Request you to revert me back asap on himani. [protected]@gmail.com and resolve my ticket.

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 69

reverting the payment made by mistake

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amount deducted from my axis bank account but mobile recharge does not work which I done from airtel app.

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fraud transaction for citruspay

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csc not a credit wallet 2500 rs

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money got deducted

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website integration

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zara order no 51712707071

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zara online - payment deducted from account but not reflected on the app for purchase

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my money got deducted but transaction unsuccessful

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upi transaction successful but merchant (zara) did not receive payment

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regarding unigauge fee registration problem

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money got deducted for comedk

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citrus payment solutions amount got deducted while paying for comedk exam fee but still they say transaction unsuccessful

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amount debited from my bank account

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property tax paid online upa payment ref no012516006751

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house tax payment

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refund amount rs.748 for lpg refill to my vpa address 9900483641@paytm

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money is deducted from my account but merchant did not receive it

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complaining about my money refund

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money deducted from account twice

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