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Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 70

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W
WhiteCoatChap
May 5, 2020
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Sir/Ma'am I completed an UPI payment for ComedK application. The payment was successful but the application showed not completed. So I made the payment again. Kindly refund the fee amount deducted the first time.
+2 photos
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    N
    NGUITAR 4U
    May 5, 2020
    Resolved
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    Resolved

    Address: 297,DOLLOR SCHEME COLONY,BTM 1ST STAGE

    On 5 may 2020 i have filled the form of comedk and my amount has been deducted but the form has not been processed. The page is showing as "payment not successfull". The amount was 1600 and you guys dont have any customer support this is very unethic behavier i am facing and this was the last date i have been told and now the date has been extended, please refund my money as soon as earlier.

    So, until unles i will not get my refund i cant fill the next form, i am a student i dont have extra money please m requesting i need my money back..I have some details which i can share with you.And m not the only one who is facing this issue there are many students who are facing this issue kindly look into this.

    Here are the details
    ;name:praveen sahu
    number;[protected]
    upi transaction id:[protected]
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Verified Support
    May 07, 2020
    Citrus Payment Solutions Customer Care's response     Hi,

    Apologies for the inconvenience caused.

    As checked, this is a failed transaction and amount for same has been refunded on 06/05/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days.

    Regards,
    Team Citrus
    View replies
    Same with me bro I am so much scared where my money got, they are taking money but not forwarding them.
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      P
      Princeraj Shukla
      May 5, 2020
      Resolved
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      Resolved

      Hello sir/madam.
      It is about my comedk form transaction failure while my money got deducted.
      I have done my payment of 1628rs for comedk form on 4 may 2020 through card payment of indian bank. But when i login again my transaction was showing unsuccessful while my money got deducted.
      Kindly refund my money.
      My comedk id - hcu062295
      Email id and mobile no. Through which transaction has been held - [protected]@gmail.com
      [protected]
      Bank name - indian bank
      Account no. - [protected]
      Ifsc code - idib000p107
      +2 photos
      May 7, 2020
      Complaint marked as Resolved 
      My transaction has completed. My application has registered in comedk. Thanks.
      Verified Support
      May 06, 2020
      Citrus Payment Solutions Customer Care's response       Hi,

      We regret the inconvenience caused.

      Please note that your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600.00 INR is successful. We request you to contact the merchant directly with Merchant Order Id - HCU06229520200504120646075 in order to get the status at their end.

      Feel free to reach out in case of any further assistance required.

      Regards,
      Citrus Support Team
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        A
        Akschauhan
        May 5, 2020
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        I paid its payment by citurspay by link given by hp gas after i book the riffil.but sai gas traders are says that the payment is not haven't to them so i also pay them by cash but my amount is also credited from my account.
        My transaction id is . AXIa4d6548f84ff4727ba90c7c9a9b25004
        Via phone pay upi transaction.
        +3 photos
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          S
          Subham Panjiyar
          May 5, 2020
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          I have paid my application fee but they are showing that my payment was unsuccessful but balance has been deducted from my account.
          (UPI Ref no[protected].
          Please help me today is last date of form submission.
          +1 photos
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            S
            Shivu@123
            May 5, 2020
            Resolved
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            Resolved

            This is kishan kumar...
            On 3rd may 2020...
            I paid an amount of rs 1600 to comedk application form through phone pe upi... The transaction was successful but it has not been updated yet

            As today is the last date and still its not updated and not refunded...
            This is my request to sort out this problem.. As i have to pay again because today is last date.. So the money should be refunded sir...


            Application id_ hcu062009
            Transact to _ [protected]@axisbank
            +2 photos
            May 6, 2020
            Complaint marked as Resolved 
            May 05, 2020
            Updated by Shivu@123             Thos is done by the second payment ...
            So please refund the first. Transact money

            May 05, 2020
            Updated by Shivu@123             The complaint has not been resolved yet ... Please reply me
            Verified Support
            May 06, 2020
            Citrus Payment Solutions Customer Care's response             Hi,

            We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

            Feel free to write to us if any other information is required.

            Regards,
            Citrus Support Team
            View replies
            Comedk replied that it doesnt get the amount which was deducted from upi account of phone pe as the photo have attached above

            comedk fee transaction issue.. - Comment #3681514 - Image #0
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              S
              Satyarth Ranjan
              May 5, 2020
              Resolved
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              Resolved

              Hi,
              I was applying for comedk application.
              Application number is hcu063469, applicant name is satyarth ranjan, i paid rupees 1600/- application fee using upi, the payment did not reflect on the application but was deducted from my bank account, my upi id is [protected]@

              The payment details are attached in this mail.

              However since tomorrow was the last date for the application, i have paid rupee 1600/- again using my debit card.

              Please refund the first payment as soon as possible.

              Thank you
              +5 photos
              Aug 15, 2021
              Complaint marked as Resolved 
              Verified Support
              May 06, 2020
              Citrus Payment Solutions Customer Care's response               Hi,

              We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

              Feel free to write to us if any other information is required.

              Regards,
              Citrus Support Team
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                S
                Shivangi@123
                May 5, 2020
                Resolved
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                Resolved

                This is kishan kumar...
                On 3rd may 2020...
                I paid an amount of rs 1600 to comedk application form through phone pe upi... The transaction was successful but it has not been updated yet

                As today is the last date and still its not updated and not refunded...
                This is my request to sort out this problem..


                Application id_ hcu062009
                Transact to _ [protected]@axisbank
                +2 photos
                Aug 11, 2021
                Complaint marked as Resolved 
                Verified Support
                May 06, 2020
                Citrus Payment Solutions Customer Care's response                 Hi,

                We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

                Feel free to write to us if any other information is required.

                Regards,
                Citrus Support Team
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                  M
                  MohdSahil
                  May 5, 2020
                  Resolved
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                  Resolved

                  I paid the ₹1600 fee through citrus payment gateway on the comed-k website. The amount has been deducted from my bank account but the website shows that the transaction failed. I need a refund of my money as soon as possible since today is the last day to submit the comed-k form.
                  There are no available helpline mails or numbers to contact this gateway.
                  Please provide a valid mail id to which i can send my details to. Thank you
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Verified Support
                  May 06, 2020
                  Citrus Payment Solutions Customer Care's response                   Hi Sahil,

                  We regret the inconvenience caused.

                  Please share the transaction ID with us so that we may check and assist you with the status.

                  Regards,
                  Citrus Support Team
                  View replies
                  I paid the ₹4900 fee through citrus payment gateway while using e care app The amount has been deducted from my bank account but the school app shows that the transaction failed. I need a refund of my money as soon as possible.Thank you

                  Tr.ID [protected]IGAOTDUWY3. dated 3 Dec 22
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                    S
                    siva krishna Kodali
                    from Hyderabad, Telangana
                    May 5, 2020
                    Resolved
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                    Resolved

                    Address: Nallagandla

                    Hi citrus team,

                    My name is siva krishna kodali, i paid my property tax of rs.4365 through myghmc app by using citrus payment solution through gpay on this may 1st 2020. Money got debited from my account on the same day. But i didn't received any acknowledgement from ghmc about my payment.in app it still showing tax is in due state only.
                    Please resolve this issue asap. Please refund my money

                    Thanks
                    Siva kodali
                    +1 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    May 06, 2020
                    Updated by siva krishna Kodali                     Hello, Citrus Team, Please Resolve my issue ASAP, then only i will pay my Property tax.
                    Verified Support
                    May 06, 2020
                    Citrus Payment Solutions Customer Care's response                     Hi Siva,

                    We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 4365.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

                    Feel free to write to us if any other information is required.

                    Regards,
                    Citrus Support Team
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                      P
                      Prashant811
                      May 4, 2020
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                      Website: Citruspay.com

                      On 4th may 2020, i made a payment of rs 1600 through upifor comedk - uget engineering entrance examination for b. E/btech 2020. The money rs1600 was deducted from my upi andra bank account but in my application form it is transaction failed. My application was also not submitted. Please help last date of comedk is 5th may 2020. Bank transaction details and screenshot is given below
                      +2 photos
                      Verified Support
                      May 06, 2020
                      Citrus Payment Solutions Customer Care's response                       Hi,

                      We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

                      Feel free to write to us if any other information is required.

                      Regards,
                      Citrus Support Team
                      May 27, 2020
                      Updated by Prashant811                       I have not received my money in my bank account for this complaint even after 15 days of wait time.citrus payment solution please reply as soon as possible
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                        J
                        jjchintu95
                        May 4, 2020
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                        Hello I’ve made payment through upi to zara . However money has been deducted from my account and merchant has not received th e same.
                        +1 photos
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                          F
                          Fitnut online
                          May 4, 2020
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                          Hi.

                          This is with regard to website www.fitnut.online where we have integrated citrus pay check out.

                          We are not able to divert payments to our bank account. We have uploaded some documents for kyc but a few could be missing.

                          Our clients are already paying on that link.

                          Please help else we will have to find another payment gateway
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                            D
                            Deepak J Acharya
                            May 4, 2020
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                            Resolved

                            Address: COMEDK

                            Hi,
                            I was applying for comedk application.
                            Application number is hcu062268, applicant name is mohammed kaif, i paid rupees 1600/- application fee using upi, the payment did not reflect on the application but was deducted from my bank account, my upi id is [protected]@okaxis

                            The payment details are attached in this mail.

                            However since tomorrow was the last date for the application, i have paid rupee 1600/- again using my debit card.

                            Please refund the first payment as soon as possible.

                            Thank you
                            +3 photos
                            May 13, 2020
                            Complaint marked as Resolved 
                            Thank you
                            May 04, 2020
                            Updated by Deepak J Acharya                             This is the second payment, which was successful

                            May 04, 2020
                            Updated by Deepak J Acharya                             Second payment

                            Verified Support
                            May 05, 2020
                            Citrus Payment Solutions Customer Care's response                             Hi Deepak,

                            We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

                            Feel free to write to us if any other information is required.

                            Regards,
                            Citrus Support Team
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                              U
                              us050091821
                              May 4, 2020
                              Resolved
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                              Resolved

                              Respected sir
                              I have paid hp gas refill amount on 01 may 2020 via ezpay link provided in booking confirmation message. But when i check on hp website or mobile app online payment details then payment not available. My consumer no is 617178. Kindly look into the matter. If any additional information required kindly revert back.
                              Regards
                              Screen shot is attached for your reference
                              +3 photos
                              May 5, 2020
                              Complaint marked as Resolved 
                              Gas agency agreed and not aske me to pay
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                                K
                                knagarajuk
                                May 4, 2020
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                                Resolved

                                Address: Hyderabad

                                I have paid my property tax for this
                                Pti no. [protected] paid through my ghmc app on mobile and amount paid through upi and upi reference no is[protected].

                                I got success message from bank and 7213 rupees got deducted from my account but i got failure message from ghmc app and still it is showing as due my property tax.

                                Almost 5 days completed but neighter refunded the amount nor the success property tax receipt received.

                                Can you pls help me in this.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Verified Support
                                May 05, 2020
                                Citrus Payment Solutions Customer Care's response                                 Hi, The refund for CTX - UPI[protected] was initiated back on 02.05.20 and shall reflect in your account within 5 to 7 working days. Please find the needful RRN[protected] here. Thanks!
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                                  A
                                  aviss
                                  from Delhi, Delhi
                                  May 4, 2020
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                                  Yesterday i had made a payment to zara but they havet receive any payment and cancelled my order but the payment has been deducted from my account
                                  +1 photos
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                                    P
                                    Prashanthsingaraju
                                    from Hyderabad, Telangana
                                    May 4, 2020
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                                    I am S. Prashanth i have paid a property tax to GHMC through citrus solutions pvt. Ltd through google pay UPI, transaction details are transaction id :
                                    [protected] for Rs, 7540/- The same is shown as pending in the GHMC site, Kindly check on the same,

                                    Dt: 04/05/2020
                                    Ph: [protected]
                                    +1 photos
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                                      A
                                      Apoo2510
                                      May 4, 2020
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                                      I paid for a product online through UPI on citrus payment gateway and the payment was completed. But still, the website mentioned payment pending and my order was cancelled.
                                      +2 photos
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                                        D
                                        d saravana
                                        May 3, 2020
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                                        Address: VADIPATTI madurai

                                        Dear sir
                                        I am booking to Lpg gas but deduction to my account pls resolve the problem
                                        Thanking you
                                        D SARAVANAKUMAR
                                        +2 photos
                                        May 03, 2020
                                        Updated by d saravana                                         Dear team
                                        Booking to Lpg gas but deduction to my account but not recived to gas station
                                        Kindly request to resolve the problem

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