Citrus Payment Solutions Complaints & Reviews

Hello sir,
I have paid my hp gas refill payment through the link provided in the refill booking msg. The link redirected me through citrus and i made the payment through phone pay.. But after successful payment the status of payment in hp gas is still cash on delivery.. And didn't get any transaction invoice or anything. But the money has got deducted from my bank account. What can i do with this issue?
Plz refund my money 719rs.
Phone pay number [protected].

Hello,

I was paying for my comedk exam fee and citrus payments was the gateway for the transaction. While upi payment of rs 1, 600 was processing, the citrus payment gateway site showed up a timed out message, and within 2 next secs the payment was successful from my upi app (Google pay) and even my bank's passbook shows a deduction of amount rs 1, 600 to citrus solutions pvt ltd. When i inquired about it with the comedk authorities and showed them up the screenshots and the details of transaction, they say, the payment has not reached them.
Perhaps, the amount of rs 1, 600 deducted from my bank is stuck at the citrus solutions pvt ltd. I kindly request you to check for the following transaction details and revert the amount back to my bank.

For your reference, the details of transaction are as follows:

Transaction id: s79888286
Upi transaction id :[protected]
Transaction date: 5th feb 2020, 08:03 pm
Account holder: rajnish kumar
Amount: rs 1, 600

Thank you,
Regards

While doing a payment for comedk exam i had paid a amount of 1600rs for the first time but the payment was not accepted. So i had to pay the amount again, after few minutes i paid the amount again. A total of 3200rs had been deducted but my application form still remains unsuccessful. After doing 2 payments also the application status still remains failed. I would like to inform you to refund amount of 3200rs due to unsuccessful of application, i have also shared the payment details below. Look into the matter as soon as possible.

PL. REFER FOUR PNR i.e. S4IWMI, W8WNJZ, KFHVJR and EY9U3A. AIR TICKET FROM BHUBANESWAR TO MUMBAI For[protected].
Against above PNR my payment of Rs 4063/- debited from AXIS Bank through Citrus Payment and No ticket has been confirmed.
Pl. refer transaction id.[protected] dt. 5-2-2020. Prn No. [protected]/ 5-2-2020 and arrange to Refund Rs 4063/-

Thanks & Regards,

Bhabani S. Mishra
Mob-[protected]

Hello,
I have paid my hp gas refill payment through the link provided in the refill booking msg. The link redirected me through citrus and i made the payment through google pay.. But after successful payment the status of payment in hp gas is still cash on delivery.. And didn't get any transaction invoice or anything. But the money has got deducted from my bank account. What can i do with this issue?

Sir/madam
While doing a payment for comedk exam i had paid a amount of 1600rs for the first time but the payment was not accepted. So i had to pay the amount again, after few minutes i paid the amount again. A total of 3200rs had been deducted but my application form still remains unsuccessful. After doing 2 payments also the application status still remains failed. I would like to inform you to refund amount of 3200rs due to unsuccessful of application, i have also shared the payment details below. Look into the matter as soon as possible.
Thanking you

On 24.05.19 my account has been debited for rs.3450 and the name reflected that payment has made to citrus payment solution kindly give me the details of payee as after payment i have not received any services
kindly treat this as urgent
I have wrote this query to my bank but they have given me reply as below,
Our records show that the transaction with reference number (Prn) [protected] was successful.

"i request you to coordinate with your biller by providing the prn details. Kindly contact us with the proof of interaction where vendor has disowned the payment receipt and confirmed that refund is applicable so that we can take up the matter".

Hi, i have done the payment for hp cylinder through citrus via google pay for amount of rs.684.50 (Vpa - vishal.05. [protected]@okicici), however it did not confirmed the payment at hp end but amount has been deducted from my account. Successful payment is showing in google pay but not at hp side.
Could you please look into it and do the bedding to either revert my payment or confirm my payment to hp. As it is going nowhere

I already shared you the proof of payment and your a saying couldn’t find☹️. And i am trying to send an email on given address, but it is showing me some error. Please do read once again and let me know or call me that would be great.

Again i wrote please read it,

This is mohammed mubashir uddin, i made a payment for the property tax at ghmc website. I made a payment on 24 jan 2020 using “google pay app” ([protected]@okicici) or by my shop name “youth touch collection”. The amount got debited from my account of rs. 5, 878/-. But in the ghmc server still showing me to pay. Please, update in the ghmc server or refund my money to my account.

Website ghmc:
https://ptghmconlinepayment.cgg.gov.in/PtOnlinePayment.do

Pti no: [protected]

Email id: [protected]@gmail.com
Ph: [protected]

Upi: [protected]@okicici

Below you can find the attachment for support or proof of payment, 👇👇

Account owner: mohammed mubashir uddin
Account number:[protected]
Account name: savings
Ifsc code: icic0000008

Please me at the earliest,

Regards,
Mohammed mubashir uddin
Ph: [protected]

I had paid emd of rs. 5000 to the maharashtra state electricity transmission company limited (Further referred as msetcl) inb/[protected]/citrus payment solutions pvt ltd/em
Paid for emd for rfx. Merchant order no. Msetcl 70016154. Citrus no. [protected][protected]:01:32 pm.
Msetcl on 23/08/2018.
Si miler payment was done on 6/10/2018.
Msetcl on 16/01/2019 have credited to my account rs 5000. Similarly on 23/01/2019 rs 5000 credited to my account.
Thus the amount of rs 23.6+23.6=47.2/- were not remitted.
The amount is your bank charges and gst on bank charges
20+3.6 & 20+3.6 were your charges.
Out of above gst charges 3.6+3.6) paid to gst department by you may please be credited to my gst number 27aalpn3109n1zc

Hi,

Recently i had done kyc for my 811 kotak account.
After the completion of kyc, a message from bank arrived as:

Dear sushila panigrahi, go to http://t.payu.in/9z5OJ9 to deposit money and complete the account opening process.

Since, the message was sent from official kotak mahindra bank, i deposited requested 1000/-. The same amount was debited from my standard chartered bank account but was not deposited in my 811 kotak account. No refund was received either.
I am providing you with below details of transaction:
Bank name: from: standard chartered (Acc no: [protected])
To: kotak mahindra (Acc no: [protected])
Payment gateway: citrus payu payment gateway
Bank statement: attached
Transaction date: 21/01/2020 19:18:36
Transaction amount: 1000/-
Email id and phone number: no email id or phone number was asked but for reference: [protected] / [protected], kajal. [protected]@gmail.com / sushila. [protected]@gmail.com
First 6 and last 4 digits of your card: 4987 59* * 8058
Upa/ vpa if any used: none
Transaction id: not available

Kindly enquire and help in refunding debited 1000/- in my standard chartered bank (Acc no: [protected]) account.

I tried emailing you at [protected]@payu.in but the sent email was rejected:
550 5.4.1 recipient address rejected: access denied. As[protected]

Hello,

I have tried to recharge at airtel site by using axis bank online banking method and it's using citryspay but after payment it was spinning and resulted into failed transaction. The transaction date is 13-jan-2020 and transaction amount rs 399. But amount is deducted and not reverted yet. I had already contacted airtel and axis bank on same date. Please do the needful to refund my money as soon as possible. Below are the details. Attaching screenshot as well.

Thank you,
Deependra rawal
Mobile number : [protected]
Payment reference number (Prn) axis bank : [protected]
Transaction reference airtel :[protected]
Transaction date is 13-jan-2020
Transaction amount rs 399/-

Regarding i was applying for comedk entrance exam so i paid 1600 using bhima app its was unsuccessful and amount was deducted from my bank account and.in bhima app the transaction status was pending so... I thought the amount will get back to my account with in 2-3 days. So i made again new transaction. Again i paid rs1600 it was successful and i got confirmation letter too... But the 1st transaction was still pending after 2 days it was also sent the amount successfully... So i need 1st transaction amount should be refunded.. To my bank account so please help me regarding this position..

I have booked for a gas cylinder and paid using the link to this app. The money (Rs. 704.91) was deducted from the account but it did not reflect in the gas agency 's receipt. I have to pay on receiving the cylinder. Today the amount has been paid by me while receiving the cylinder, pl refund the money paid through your site. The payment was done on today 20-jan-2020.

I have made a payment of rupees 598 to recharge my prepaid airtel mob no [protected].
The payment has not been received by airtel. The details of the transaction forwarded by my banker icici bank is tagged below for your reference.
Now you are requested to refund my recharge amount in my account and oblige

Dear customer,
You have made an online payment of inr 598.0 towards citrus payment solution from your account xx609 on jan 10, 2020 at 10:31 hours. The transaction id is [protected].
In case you have not done this transaction, to report it please call on 18002662 or sms block 609 to [protected] from your registered mobile number.
Never share your otp, urn, cvv or passwords with anyone even if the person claims to be a bank employee.

Sincerely,
Icici bank limited

Dear sir,
Had paid my sons's school fees on 3rd jan 2020, amounting rs 20100, from axis bank.
Till time it is not reflecting in delhi public school ruby park records.
Amount also not yet credited back, if there was a system issue.
Kindly either you make refund to me, or pay to dps ruby park. I am getting worried as the amount is a considerable amount.
Thanks in anticipation.

Regards,
Kaushik mondal

I am not abe to withdraw my money rs 4155 from citrus pay account.
When i click withdraw link it says "complete kyc on lazy pay app". For this i downloaded lazypay app but found no link to complete kyc. I contacted customer care of lazypay, they said that citrus pay and lazypay are two separate entities and there is no link between the two. I am not able too get in touch with citrus pay customer care. I raised my query on payu website with ticket no. Xl[protected].

I had booked for a gas cylinder and paid using the link to this app. The money was deducted from the account but it did not reflect in the gas agency 's receipt. I had to pay on receiving the cylinder. Since the amount has been paid by me on the day of receiving the cylinder, pl refund the money paid through your app. The payment was done on 26th Dec. 2019.

Hi,
I booked a hp gas cylinder on[protected]. I got a message with the booking no and link to make online payment as usual.

Hpgas bkngno 591968 con *7 bkng clrd 03. Jan.2020 sri bommalingesh otp 1219 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I used the link and used the citrus payment solution and made the payment.
This is the sms i got from them:
Citrus solutions pvt ltd has requested money from you on your bhim app. On approving the request, rs.718.43 will be debited from your account

I approved it and made the payment. Will attach the the transaction details from bhim app. The transaction id is[protected].

This is the sms i got after the payment:
Acct xxxxxx debited with inr718.43 on 06-jan-20 and [protected]@axisbank credited. Info:upi[protected]. Call 18002662 for dispute or sms block 587 to [protected]

But as per my hpgas distributor, he never received it and therefore i had to make a cash payment again.
I would like a refund from citrus payment solutions for the amount of inr718.43

I have made payment to dps kolkata online but the same has not been received by school. The amount has been debited by hdfc bank for rs 14550. With reference no. [protected]. Kindly credit the amount to my hdfc bank at your earliest so that i can make payment again to dps kolkata orelse the due date will be over and late payment charges will be charged by the school. Kindly reverse the payment of rs. 14550.00 to my hdfc bank account.