Citrus Payment Solutions Complaints & Reviews

Address: 244 nana peth, Pune, Maharashtra, 411002

Website: citruspay

I am pravin pimpude, writing you this complaint regarding fraud transaction that done through your application.

On 16th aug, 2019 at 3:00 pm, i received a call from[protected] number. He already knows my all bank and debit card details. Through that, he did 2 fraud transaction and transfer around rs. 97, 990 from my pnb account.

I register complaint regarding this issue to police station - pune maharashtra, pnb bank - nana peth branch pune.

Please take necessary action and solve this matter asap.

I request you to please do necessary action urgently for my refund, if you need any help call me on [protected]

Sep 20, 2019

Complaint marked as Resolved

Verified Support

Aug 20, 2019

Citrus Payment Solutions Customer Care's response Hey,

Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrsuPay will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your nearest cyber cell for any assistance.

Regards,
Citrus Support Team

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S

Sharmila_rao

from Delhi, Delhi

Aug 19, 2019

Dear Madam/Sir,
Airtel prepaid Recharge done for Rs 399/- with 84 days validity of mobile no # [protected] on today at 10:40 AM.
Payment deducted but reacharge not updated and Incoming/Out going call's are not working.
Please help me and update the reacharge immediately to continue the calls.
Regards
Sharmiladevi
[protected]

Reply

Citrus Payment Solutions Customer Care's response, Aug 20, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have booked gas cylinder for HP gas on 09/08/2019 for my consumer no. 632451 with Vahikar Gas Agency, Pune by paying online through Citrus payment gateway using internet banking. The amount shown on receipt was Rs. 565.50 but the amount deducted from my account is Rs. 576.84. The gas agency claims that they have not received the payment.
Either the company should acknowledge the receipt of amount and pay to the gas agency or refund me my amount back.
Requesting a quick action.

Sep 28, 2019

Complaint marked as Resolved

Verified Support

Aug 19, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 26, 2019

Updated by SuhasAmbekar1 Dear team,
This seems to be standard response to the queries. However, please find below the details.

Date of transaction: 9th August 2019

Time of transaction: Between 10:24 AM to 10:26 AM

Amount: Rs. 576.84

Transaction id: INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/

Transaction made through internet banking from account Axis bank xxxxxxxxx498147.

Expecting a quick processing of the query and positive response.

Regards,

Verified Support

Aug 27, 2019

Citrus Payment Solutions Customer Care's response Hi Suhas,

Kindly write to us at [protected]@payu.in and our team will get this checked for you now.

Regards,
Citrus Support Team

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Address: PRASANNAYAPALLI,JNTUA ENGG COLL POST, 515002

My sbi debit card transaction to kotak bank amount rs.1000 transferred,

But this amount not credited to my kotak saving account,

Transaction id: inv79cao2c658

Transaction date on 15:08:2019,
Time:8:31pm
By debit card othpg 715815 citrus pay kotak mumbai

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[[protected]], kindly check the issue, account holder name lokeswar reddy
http://sabio.kotak.com by citrus pay

Pls check & refund the amount to as same bank proces & clear the issue.

+1 photos

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Address: 1-16,PRASANNAYAPALLI, ENGG COLL POST, Anantapur, Andhra Pradesh, 515002

My SBI Debit card transaction to Kotak bank amount Rs.1000 transferred,

but this amount not credited to my kotak saving account,

Transaction ID: INV79cao2c658

Transaction Date on 15:08:2019,
Time:8:31pm
By debit card OTHPG 715815 CITRUS PAY KOTAK MUMBAI

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[[protected]], kindly check the issue, account holder name Lokeswar reddy
http://sabio.kotak.com by citrus pay

Pls check & refund the amount to as same bank proces & clear the issue.

+1 photos

Sep 22, 2019

Complaint marked as Resolved

Verified Support

Aug 19, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Flaat no. 001, Rama Niwas, Plot no. 84, Hill Road, Ram nagar, Nagpur -440033, Nagpur, Maharashtra, 440033

I made hp gas refill booking on 28/7/2019 for my consumer no.:629936 with gandhi gas booking agency nagpur (Distributor code 952030, phone no.[protected]/2546841). The booking confirmation message received on 28/07/19 prompted me to pay the price of refill online. The website prompted me to pay rs 685.37/- that was deducted from my bank-of-baroda debit card xxxxxxxc...6299 at citrusp*pushpam. But i got the delivery on 31st july 2019 on cash payment because the agency/distributer/delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount.
Mrs. Tushar shridhar moharil

Sep 20, 2019

Complaint marked as Resolved

Verified Support

Aug 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: No 74 Om Shakthi Nagar Mangadu, 600122

Hi Sir/Madam,

I made a Gas Refill booking on 09/08/2019 for my Consumer NO.:625669 with Sakthi Gas Agencies.The booking confirmation message prompted me to pay the price of refill online.The price was Rs 592.00 but the website lead me to pay Rs 603.88/ that was deducted from my HDFC Bank Debit Card xxxxxxxc...0459. at CITRUS PUSHPAM. But I got the delivery on 13th August 2019 on cash payment because the Agency/Distributer/Delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount.

Regards,
Suresh H

+1 photos

Sep 22, 2019

Complaint marked as Resolved

Aug 14, 2019

Updated by Sure1286 Could you please check and let me know the status of the ticket.

Regards,
Suresh H

Verified Support

Aug 16, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 19, 2019

Updated by Sure1286 Hi,

Please find the below details as mentioned above,

Citrus No.: [protected]-CITRUSPUSHPAM

Bank Ref. No.:[protected]

Transaction Date: 09 August 2019

Amount: 603.88

Email Id: [protected]@gmail.com

Phone No.: [protected]

First 6 Digit of my Card: 512967

Last 4 Digit of my Card: 0459

Thanks & Regards,
Suresh H

Verified Support

Aug 20, 2019

Citrus Payment Solutions Customer Care's response Hey,

Kindly write to us at [protected]@payu.in and our team will guide you further on this.

Regards,
Citrus Support Team

Aug 20, 2019

Updated by Sure1286 Hi Team,

As suggested i have sent the information to the mail id [protected]@payu.in, Could you please check and let me know the status.

Thanks,
Suresh H

Verified Support

Aug 21, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra

I have read the similar problem below. I am lodging this complain on my uncle's behalf. Fraudster used citrus account to take money from his account. I get the explanation of citrus that loading money requires otp and debit card number and it's the card holder's mistake that they shared the details. But, citrus also boast for analytics and bigdata. How you approved such as transaction which is coming from a card member or card number which were never used in history by that card member? Second, money belonged to a bank branch which could be at far from your customer home location. A genuine card member uses two or three card in a given year but fraudster generally uses multiple cards. Many more such variable you could be used to ascertain whether that was a genuine or fraud transaction. Use data wisely, in a way you are responsible for this fraudulent transaction. Because you provided the platform to fraudster to fraud the gullible people. Your explanation is like explanation of facebook when their platform was used for terror activity. You have to act.

Sep 13, 2019

Complaint marked as Resolved

Verified Support

Aug 13, 2019

Citrus Payment Solutions Customer Care's response Hey,

Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your nearest cyber cell office and they shall help you out further on this.

Regards,
Team CitrusPay

View replies

G

Girishpanchabhai

from Mumbai, Maharashtra

Aug 14, 2019

I paid the amount rs.618. 74 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payments.

fraudulent transaction using citrus account - Comment #3511007 - Image #0

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Girishpanchabhai's reply, Aug 13, 2019

I paid the amount rs.619. 74 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it.

Transaction No. 191108124920645
Amount 619.74
Date 8/11/2019 12:53:07 PM
Bank UPI ref No 922312074628

Soon you will resolve these issues and refund my money
Cont No 9765929811
Email [email protected]

Citrus Payment Solutions Customer Care's response, Aug 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Girishpanchabhai's reply, Aug 19, 2019

All the requests you have made, I have already sent to you in the Comments, the transaction number transaction Amount, Date Bank Ref. No. Mobile No. Email etc

S

SaiSanthuS

from Mumbai, Maharashtra

Aug 15, 2019

I have recharged Sundirect DTH account of Rs. 196 Telugu DPO 1 pack on 11th august 2019 through Google pay. The amount is debited from my account and sundirect is not activated yet. Please solve the problem early and activate it.

fraudulent transaction using citrus account - Comment #3511549 - Image #0

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Address: Srinagar Gas Service HP Refill, 190015

I made a Gas Refill booking on 28/7/2019 for my Consumer NO.:621581 with Srinagar Gas Service.The booking confirmation message prompted me to pay the price of refill online.The price was Rs760.50 but the website lead me to pay Rs774.50/ that was deducted from my JK Bank Credit Card xxxxxxxc...9392. at CITRUSP*PUSHPAM. But I got the delivery on 31st July 2019 on cash payment because the Agency/Distributer/Delivery told me that they have not received the online payment.Please look into the matter and refund my deducted amount.
Dr Abdul Hameed Khan
Phone#[protected]/ email: khan.[protected]@gmail.com
HP Gas Consumer NO. 621581

+1 photos

Sep 9, 2019

Complaint marked as Resolved

Verified Support

Aug 03, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Ashoka Nagar, Bangalore, Karnataka, 560025

I have done online recharge of 1000 rs for the bangalore metro card which nis not updated in card but amount got deducted from the bank account.

This is the online portal -https://webtopup.bmrc.co.in/.

Please find the transcation details below

Transaction result: success
Email: [protected]@gmail.com
Engraved id: [protected]
Transaction id:[protected]
Amount: 1000 rupees
Datetime:[protected]:50:28 pm

+1 photos

Sep 10, 2019

Complaint marked as Resolved

Verified Support

Aug 02, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Ghaziabad, Uttar Pradesh, 2010112

I had made the following transactions.
I need details of payment to which merchant it is made.
Also a transaction made twice. Please inform me the refund status.

The transaction details are given below

1- transaction no - [protected] amount rs 29168 dated[protected]
2- transaction no - [protected] amount rs 28918 dated[protected]
3- transaction no - [protected] amount rs28918 dated[protected]

Sep 3, 2019

Complaint marked as Resolved

Verified Support

Aug 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 1st Floor,White Tower,Kuthhapafi Toad,Thammanam,Cochin, 680072

DearSir
Yesterday, I had made to Purchase a software from AstroVision Futuretech Pvt Ltd, Thammanam, Cochin, by clicking on the link provided for online payment which was made by me using UPI I'd [protected]@ybl
Even after the lapse of almost 21hrs neither party got the credit nor it was frgunded back to my account.
Even my incorrect phone no.is being displayed in report the report, the no. being displayed is [protected].
Kindly help resolving the issue either by giving credit to party (under intimation to the undersigned) or refund themoney
Regards
Manish Goel
Mail to:[protected]@outlook.com

+1 photos

Jul 31, 2019

Updated by ManishGoel(BCL) & this is screen shot of the transaction of payment made to Astrovision using UPI Phone Pe via citrus

Jul 31, 2019

Updated by ManishGoel(BCL) The complaint is still pending unredolved

Aug 01, 2019

Updated by ManishGoel(BCL) This has not been resolved yet

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T

thvardhana

from Mumbai, Maharashtra

Aug 5, 2019

Hi I have tried to pay the money using citrus gateway via amazon UPI, money deducted from my bank account, but didn't get the confirmation from citrus.
Bank reference ID[protected].
Please help me to refund the amount or complete the order and pay to HP gas.

regarding non receipt of payment/refund - Comment #3504194 - Image #0

regarding non receipt of payment/refund - Comment #3504194 - Image #1

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Citrus Payment Solutions Customer Care's response, Aug 6, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 1st Floor,White Tower,Kuchhippafi Road,Thammanam,Cochin, 680032

I had made payment using upi by clicking on the payment link & the gateway was citrus payment solution.
The party from whom i had initiated proceedings was astro vision future tech pvt ltd, thammanam, cochin failed to get the payment in his account even after the lapse of more than 18hrs.
The party is still claiming non-receipt of payment.
What should be done.

+1 photos

Sep 2, 2019

Complaint marked as Resolved

Verified Support

Aug 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 01, 2019

Updated by ManishGoel(BCL) Dear Sir
I have already uploaded the screen shot pertaining to the payment.my UPI ID is [protected]@ybl
&Bank statement also follows

Aug 01, 2019

Updated by ManishGoel(BCL) Astrovision is also providing of non receipt of payment by sending me screenshot from your site already uploaded & being uploaded afresh for reconsideration

Aug 01, 2019

Updated by ManishGoel(BCL) [protected]@gmail.com

Aug 01, 2019

Updated by ManishGoel(BCL) [protected]@gmailcom where the mail originated from

Aug 01, 2019

Updated by ManishGoel(BCL) Our bank has also sent SMS to this effect

Aug 01, 2019

Updated by ManishGoel(BCL) ‌ Kindly act on my complaint or refund my psyments

Verified Support

Aug 02, 2019

Citrus Payment Solutions Customer Care's response Hi,

Your Citrus Txn ID OL[protected] processed on[protected] for 7000.00 INR has failed. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

For more help and assistance you can also write to us at [protected]@payu.in

Regards,
Citrus Support Team

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V

Vinod Kishore

from Mumbai, Maharashtra

Aug 2, 2019

I have made an payment through sundirect app to Citrus Solutions who is the payment gateway on 25/07/2019 of Rs.333 and the customer service of sundirect is been telling that they have not received the payment I am worried about what happened about the money

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Citrus Payment Solutions Customer Care's response, Aug 3, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have made an online payment through google pay routed through [protected]@axisbank as detailed below:
Date of payment: 27.07.2019
Time: 15.39
Beneficiary: gas house mahe
Upi ref:[protected]
Google pay ref: cicagkdaso2abq
Amount: 665.05 + 1.33 = 666.38
Reason for payment: hp gas refill bill
Gas house mahe informed that they have not received the payment, even though my bank account is promptly debited for rs.666.38 the same day.
Anticipating your immediate action
Regards
Prabhakaran mappa
Mob: [protected]
Gas cons number: 613952

Sep 6, 2019

Complaint marked as Resolved

Verified Support

Jul 31, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 31, 2019

Updated by Prabhakaran Mappa have already submitted the required data
you mean by citrus reference?
UPI reference number and Google pay reference is already quoted. Now it is seen in protected mode. Date of transaction, amount all are there. What else you require? My Bank account is already debited. Where I have to move to solve my issue?

Jul 31, 2019

Updated by Prabhakaran Mappa Your email id?

Verified Support

Aug 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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P

Prabhakaran Mappa

from Muluppilagadu, Kerala

Jul 31, 2019

I have already submitted the required data
you mean by citrus reference?
UPI reference number and Google pay reference is already quoted. Now it is seen in protected mode. Date of transaction, amount all are there. What else you require? My Bank account is already debited. Where I have to move to solve my issue?

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I made payment of 691 inr using the citrus payment gateway link received in sms after booking. However, the payment is not reflecting.

I need a refund of the transaction.
UPI:[protected]@okaxis
UPI transaction id:[protected]
Date of transaction - 26th jul
Amount debited - 691.38
Phone no :[protected]
Against hpgas booking no - 525798

Thanks,
Sobiya

Sep 6, 2019

Complaint marked as Resolved

Verified Support

Aug 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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S

Sai Krishna Manchikatla

from Mumbai, Maharashtra

Aug 2, 2019

I have done a transaction using Paytm debit card(Rupay) to load money into Kotak savings account, money has been debited but it is not reflected into my account please help me in this regards
Here I attach transaction details in screenshot
Thank you

hp cylinder online booking unsuccessful - Comment #3502073 - Image #0

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Citrus Payment Solutions Customer Care's response, Aug 3, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: College road, Tirupur, Tamil Nadu, 641602

This is to inform you that i have booked a cylinder for hp gas on 4th july vide order no-645051 and make payment online the amount of rs 668.33 through citrus payment solution on 4th july 2019. But the dealer has denied for such online payment and i have to pay again the amount of rs 668.33 by cash at the time of delivery. As a result i have paid twice for the same.
I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint. Please contact me
[protected]
Email: [protected]@gmail.com

+1 photos

Sep 5, 2019

Complaint marked as Resolved

Jul 29, 2019

Updated by Narayanaraja Sir this is my final message. If here is no response I want to move to further step

Verified Support

Jul 30, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 02, 2019

Updated by Narayanaraja Amount refunded

Verified Support

Aug 05, 2019

Citrus Payment Solutions Customer Care's response Hi,

Thanks for your confirmation.

Regards,
Team Citrus

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P

Prema shivaram

from Delhi, Delhi

Jul 30, 2019

Money deducted but recharge not done 448 rupees has been deducted from my account and the recharge has not been credited to this number [protected]

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Citrus Payment Solutions Customer Care's response, Jul 31, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Y

Yokeeshwaran

from Chennai, Tamil Nadu

Aug 1, 2019

Hi Citrus Customer Care,

This is to inform you that i have booked a cylinder for HP gas on 1st August vide Booking No-505758 and made the payment online with the sum of amount Rs 573.64 through citrus payment solution by using my ICICI Pay later account UPI, The payment was not successful but the amount has been detected from my Pay later account. Therefore i checked with ICICI customer care and got confirmation that the detected amount was paid successful to your Citrus 3rd party and therefore they requested me to contact you for initiating the Refund process.

Please find the below information for your reference,

• Citrus, Merchant and Bank reference number[protected]
• Scan copy of bank statement indicating the debit for the required transaction - Attached the debit message screen shot received from ICICI bank.
• Transaction date along with the amount - 1st August Rs 573.64
• Email id or phone number used for processing the transaction - [protected]@gmail.com
• First 6 and last 4 digits of your card - Its ICICI Pay Later account linked with my ICICI account
• UPI / VPA if any used - pl.[protected]@icici

I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint. Please contact me if you need any further information and resolve my concern.

Regards,
Yokeeshwaran A
[protected]

Reply

Citrus Payment Solutions Customer Care's response, Aug 3, 2019

Verified Support

Hi,

We'd request you to please share the above mentioned details at [email protected] via email and our team shall surely assist you further.

Regards,
Team Citrus

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Address: 200,KALIKADAS ROAD(BYE LANE),NEAR VENUS SQUARE, Landmark TORSHA APARTMENT, 736101

This is to inform you that i have booked a cylinder for hp gas on 19th july vide order no-508938 and make payment online the amount of rs 695.09 through citrus payment solution on 20th july 2019. But the dealer has denied for such online payment and i have to pay again the amount of rs 683.00 by cash at the time of delivery. As a result i have paid twice for the same.
I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint.

+3 photos

Aug 31, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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N

Nilgsh24

from Buxar, Bihar

Jul 29, 2019

This is to inform you that I have booked a cylinder for HP gas on 19th July vide order no-508938 and make payment online the amount of Rs 695.09 through citrus payment solution on 20th July 2019.But the dealer has denied for such online payment and I have to pay again the amount of Rs 683.00 by cash at the time of delivery. As a result I have paid twice for the same.
I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint. Your email [protected] @payu.in has found to be incorrect. Kindly take some necessary action.

faulty online payment for hp gas booking - Comment #3497607 - Image #0

faulty online payment for hp gas booking - Comment #3497607 - Image #1

faulty online payment for hp gas booking - Comment #3497607 - Image #2

faulty online payment for hp gas booking - Comment #3497607 - Image #3

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Citrus Payment Solutions Customer Care's response, Jul 30, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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We are a merchant on citruspay since last four years. This month they mailed us that one of the customer o[censored]s has filed a chargeback of a transaction against us. Citruspay asked us to show the proof of order, transaction and delivery proof of the goods supplied against the transaction. We gave them every proof they asked for on the same day itself. After continuous follow ups, they replied the documents are sufficient and its enough to defend chargeback, still if they need anything else, they'll let us know. Now without any email or anything, even after their confirmation, 64000 rs were deducted from our merchant account.
Now they dont do any email replies.

They took the money without any reason. This is a fraud. Return us our money or else we have to file a legal case against your company.

Sep 21, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

We'd suggest you to kindly mark us an email at [protected]@payu.in and our team shall surely help you out on this.

Regards,
Team Citrus

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K

Koosi Akhil Chowdary

from Mumbai, Maharashtra

Jul 30, 2019

I do a recharge of 212 in July 25 2019 but the recharge was not done and also amount is debited from my bank. Please send my money back.my transaction ID is[protected].can you help me in these isuue . When I asked Google pay customer care they said payment has been done but my DTH was not recharged. Make this to resolve as early as possible

wrong chargeback issued onto our merchant account - Comment #3499518 - Image #0

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Citrus Payment Solutions Customer Care's response, Jul 31, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have done the payment of rs 230 for tamil dpo package basic from my sun direct app via upi mode through google app on 24 jul 2019 at 6:59pm

The recharged amount credited to citrus solution pvt ltd as per directions of sun direct app directly from sun direct app
.
Amount debited my bank account but recharge not done. I called custmer care of sun ditect. But not resolved till date

+2 photos

Sep 18, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Shivu rai

from Mumbai, Maharashtra

Jul 29, 2019

I didn't get u r email ID

paid the amount but still not recharged - Comment #3498009 - Image #0

paid the amount but still not recharged - Comment #3498009 - Image #1

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Address: LIFESTYLE international Pvt LTD, 560010

I have opened a new account in kotak mahindra bank... After kyc updation i have received the message by the link and to complete the opening process deposit 1000 followed by the link.. I opened the citrus pay link and deposited.. It showed translation successful but wednesday but still it's reflecting in bank account. Know kindly do the needful...

+1 photos

Aug 30, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

I have paid 35100 rupees to government medical college silvassa dadra and nagar haveli dated 21/07/2019 at 09:31 am, at the time of payment process the amount debited from my account but not credit to concern department.

Following transaction details.

Transaction id: [protected]
Reference no:[protected]
Amount: 35100 inr
Date: 21/07/2019
Time: 09:31 am

Sep 3, 2019

Complaint marked as Resolved

Verified Support

Jul 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 83

fraudulent transaction

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need to know about the transaction

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for the purchase of software of gemology from astrovision

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hp cylinder online booking unsuccessful

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gas payment not received

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faulty online payment for hp gas booking

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wrong chargeback issued onto our merchant account

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paid the amount but still not recharged

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I have got sms and deposited 1000

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payment debited but not credited to government medical college.

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