Citrus Payment Solutions Complaints & Reviews

Address: 638104

I recharged my sundirect smart card for rs 554/- amount is debited from my account bt not reflected in the sundirect app. I asked sundirect care and got feedback that problem is with citrus solutions pvt ltd.
So i clearly mentioning u to resolve my problem as quick as possible. Please take tis bug as serious. Quickly resolve my problem..
Upi transaction id:[protected]

+1 photos

Jul 5, 2019

Complaint marked as Resolved

Takes 10dys

Verified Support

Jun 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 01, 2019

Updated by Prabhakaran pvp Still now no response from your side ...

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Address: State bank of india manavalakurichi

I am the Branch Manager of State Bank of India Manavalakurichi branch.One of our customer's account is debited with Rs.49999/- through atm card without customer's knowledge . Seems fraudulent transaction has happened using your gateway Citruspay Mumbai.Customer's Name Hithayathulla A.M .The atm card number [protected]. The Othpg Number[protected] .The transaction reference number[protected]. Kindly refund the amount.

Aug 23, 2019

Complaint marked as Resolved

Jun 27, 2019

Updated by prisen Recover

Verified Support

Jun 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query with the nearest Cyber cell and your bank that has issued your Credit card/Debit card /Savings Bank. Your they shall facilitate you on the further process.

Regards,
Team Citrus

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Address: 395004

I just order something from zara and it autodirected me to your page saying citrus solutions when i was trying to pay through upi app i approved it from my bhim app but.. My money got deducted and the order didn’t went through it’s not placed yet.. My bank send me a message saying the. Money deducted from my account but no confirmation from the store as it says it’s still pending.. I am attaching the messages

+3 photos

Aug 9, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 28, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

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Address: South Andaman, Andaman and Nicobar Islands, 744101

I received a call from fraud caller saying that I am calling from SBI Bank and asked me to give my ATM last 4 digit number otherwise my bank account will be blocked for 6 months. I frightened and give my ATM last 4 digit number. Immediately I received OTP message in my mobile and the fraud caller asked for OTP number which I gave to him and immediately I received another message in which Rs 25000 was debited to my account. So I request to kindly help me to recover my hacked amount of Rs 25000/- from my bank account.
The reference number is OTHPG[protected] CITRUSPAY KOTAK MUMBAI DATED - 17.06.2019. My mobile number is [protected]

Aug 5, 2019

Complaint marked as Resolved

Verified Support

Jul 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,

Citrus Support Team.

View replies

D

Dips Gupta

from Mumbai, Maharashtra

Jun 28, 2019

Dear sir,

I am Deepak Gupta, I received fraud call from a number [protected] his name is Rahul kumar Sharma calling from atm head office he was saying that my atm card is blocked so he asked me the details of atm card, he send me message for pin code and withdraw Rs 25000/- twice i.e., total 50000/- from my account message details
1st msg

698628 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
2nd msg

787057 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
Sir plz help me this money i kept for my mom treatment she is at hospital
Plz sir i m helpless
Plz refund my money

Thanking u
Deepak Gupta
Mob. No. [protected]

Reply

D

Dips Gupta

from Mumbai, Maharashtra

Jun 28, 2019

Dear sir,

I am Deepak Gupta, I received fraud call from a number [protected] his name is Rahul kumar Sharma calling from atm head office he was saying that my atm card is blocked so he asked me the details of atm card, he send me message for pin code and withdraw Rs 25000/- twice i.e., total 50000/- from my account message details
1st msg

698628 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
2nd msg

787057 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
Sir plz help me this money i kept for my mom treatment she is at hospital
Plz sir i m helpless
Plz refund my money

Thanking u
Deepak Gupta
Mob. No. [protected]

Reply

Citrus Payment Solutions Customer Care's response, Jun 28, 2019

Verified Support

Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

Dips Gupta's reply, Jun 28, 2019

Sir actually that is fraud transactions he have taken my money saying that my atm is not working so I scared becoz i need money for my mom treatment so I given that otp without reading the msg...plz sir try to understand
Plz cancelled that transactions and refund my money...
Atleast Rs 40000/- plz i m requesting..for my family
Contact no. 6296972006

D

Dips Gupta

from Mumbai, Maharashtra

Jun 28, 2019

For above comment plz find the attachment

I am complaining about money hacked from my bank account by fraud caller - Comment #3471704 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 1, 2019

Verified Support

Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

Dips Gupta's reply, Jul 2, 2019

Sir i agree that I have given otp but that was actually he have done fraud with me..
Sir i was not known about this process
Plz help me
Plz cancel his order and don't deliver his material and plz refund my money atleast Rs 40000/-

A

Avishek Purkait

from Ranchi, Jharkhand

Jun 28, 2019

Transacion No : [protected]
14-jun-2019 15:35:08
Amount : 772
Merchant Type : Citrus
Please Refund my blance sir

Reply

Citrus Payment Solutions Customer Care's response, Jun 29, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Sundar@@@

from Mumbai, Maharashtra

Jun 28, 2019

I'm recharged with my sun direct app, I had not yet updated my recharge...

Reply

Citrus Payment Solutions Customer Care's response, Jun 29, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

D

Dips Gupta

from Mumbai, Maharashtra

Jun 30, 2019

Dear Sir/ Mam,

As per your desire details
To track the transactions is send in mail ([protected]@payu.in )
Plz process forward and refund the money
Plz help me

Deepak Gupta
Mob. No. [protected]

Reply

P

Parmender Negi

from Vikasnagar, Uttarakhand

Jul 8, 2019

30/6/2019 fraud transaction by ur customer and deducted money from my bank account ATM card.many email send me in ur email but not satisfied email by yoy

Reply

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Address: Chattenahalli, Tumkur, Karnataka, 572121

Website: www.sundth.com

I have recharged my sun dth with citruspay upi not recharged please recharge my sun dth
Transaction id[protected]
Date :[protected]
I have recharged my sun dth with citruspay upi not recharged please recharge my sun dth
Transaction id[protected]
Date :[protected]
I have recharged my sun dth with citruspay upi not recharged please recharge my sun dth
Transaction id[protected]
Date :[protected]

+1 photos

Jul 29, 2019

Complaint marked as Resolved

Verified Support

Jun 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

V

Vamana Prabhu T P

from Bengaluru, Karnataka

Jun 27, 2019

Hi Team,

On 25th night I tried recharging Rs.150 to Metro card. Amount got debited from Bank but not reflecting in card.

Please help

sun direct recharge problem - Comment #3471407 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 28, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 635126

Hi, I have recharged a subscription pack of sundirect ₹200 on [22/june/2019] and ₹2399 on [23/june/2019] through sun direct app. (total 2599 rs). The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sun direct for transaction. But the money is not reached to the sun direct till now. I am attaching a screen shot for your reference. Please do necessary action to get my deducted money refunded back to my account.

I spoke to ICICI customer care and they confirmed the transaction is perfect.
i confirmed with sun direct customer care as well and they confirmed the money has not reached them yet.

Please do the needful ASAP

+2 photos

Jul 29, 2019

Complaint marked as Resolved

Verified Support

Jun 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

H

Hiteshgupta123

from Mumbai, Maharashtra

Jun 26, 2019

Payment made via UPI Ref No[protected] for HP Gas but it still showing as unpaid.

Please check and made the HP Gas payment asap.

Please check and call me at [protected].

Reply

Citrus Payment Solutions Customer Care's response, Jun 27, 2019

Verified Support

Hi Hitesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Bangalore, Karnataka

I have recharged a subscription pack of sundirect ₹591 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. Please do necessary action to get my sundirect get recharged as early as possible

Recharge to sundirect

View replies

A

abdul hamid288313

from Jaipur, Rajasthan

Jun 25, 2019

Csc spv a/c wallet refiiel kiya tab account se amount debit ho gya lakin csc spv a/c me nahi gya csc common sevice center ki digtal seva portal se

trans/ ref no.[protected]IGAGJYTGY8
name javed mohammad
mob.[protected]

sun direct payment citrus solution - Comment #3468345 - Image #0

sun direct payment citrus solution - Comment #3468345 - Image #1

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Citrus Payment Solutions Customer Care's response, Jun 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

A

Ambili Jayakrishnan

from Mumbai, Maharashtra

Jun 26, 2019

I have recharged for Rs. 659 through UPI and the amount is debited from my account. I contacted the sundirect executive, she told that the amount is not credited in their account and not recharged yet.

Reply

Citrus Payment Solutions Customer Care's response, Jun 27, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

O

Ochen

from Bettiah, Bihar

Jun 27, 2019

I’ve made a purchase on Zara but my order has not been placed however the amount has been transacted from my account by UPI mode of payment. I’ve attached a photo of my transaction ID.

sun direct payment citrus solution - Comment #3471367 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 28, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

D

Divlog

from Madanapalle, Andhra Pradesh

Jun 28, 2019

I have recharged 199 for sundirect through citrus pay, my money has been deducted but the pack was not activated. So please do refund my money that has been deducted from my SBI card

Reply

Citrus Payment Solutions Customer Care's response, Jun 29, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Bangalore, Karnataka

Kind attention please,
I had make sun direct dth online recharge of rs. 591. On 23/05/2019through citrus pay by using my phonepe app but the amount was not credited to sun direct and the dth service was not activated but the amount was deducted from my account and bank sent me the message of deduction for rs. 591. So please do needful at the earliest. Thank you.

View replies

N

Nishi@123

from Mumbai, Maharashtra

Jun 25, 2019

Sir i have recharged my sundirect dth with amount of 591 but my account is not credited so please resolve my problem as soon as possible.hoping a quick recovery.

payment through citrus solutions - Comment #3468312 - Image #0

Reply

Nishi@123's reply, Jun 23, 2019

Sir please recover my balance into sundirect .
Name Nishanth reddy
Mail id [email protected]
Ph no.9381159352

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I recharged rs. 591.00 inr to my sun direct account no: [protected] through your site on 23.06.2018 through state bank of india personal internet banking.
The transaction id of the above payment in my sbi online banking is [protected]igacrcect8. But the amount is not credited till now. My name is lokesh and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible.

Jul 25, 2019

Complaint marked as Resolved

Jun 23, 2019

Updated by Løkësh Rëddy Date:[protected]

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Sumathi Manjunath

from Bengaluru, Karnataka

Jun 25, 2019

AXIeb7037811cdc4479bedf060ddca4d39f this is my transaction id. I paid to recharge sundirect DTH two days ago. Amount debited from my account but the recharge was failed. But the amount debited has not credited to my account. Neither I have received a message about the amount.

sun direct payment citrus solutions - Comment #3468441 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Address: Poovar, Thiruvananthapuram, Kerala, 695525

Website: citrus solution pvt ltd

Have recharged sun direct bouquets of sun direct, ₹ 50 through sun direct website. The money has been deducted from my account by citrus solution pvt ltd as the gateway of sun direct for transaction. But the money is not reached to the sun direct till now. I am attaching a screen shot for your reference. Please do necessary actions to get my sun direct get recharged as early possible.

Smc no: [protected]
Mobile:[protected]

Find the attached payment details please refund early possible...

+1 photos

Jul 29, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

M

Manismack

from Delhi, Delhi

Jun 25, 2019

I was reacharged 230 rs in sun direct app .and still isn't get recharged my DTH SUN DIRECT account.plz fix this issue or refund back my money.

refund dedicated money - Comment #3468302 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 21-9/3,durga colony santhapet chittoor, Chittoor, Andhra Pradesh, 517001

I recharged rs. 230.00 inr to my sun direct account no:[protected] through your site on[protected] through state bank of india using upi transaction.
The transaction id of the above payment in my sbi upi phonepe online banking is:
(Axi78c51569298b4a76b6f1cb78c560f1d3) but the amount is not credited till now. My name is j. Durga pavan and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible.

+2 photos

Jul 28, 2019

Complaint marked as Resolved

Jun 23, 2019

Updated by Durgapavan I recharged rs. 230.00 inr to my sun direct account no:[protected] through your site on[protected] through state bank of india using upi transaction.
The transaction id of the above payment in my sbi upi phonepe online banking is:
(AXI78c51569298b4a76b6f1cb78c560f1d3 )But the amount is not credited till now. My name is J.Durga pavan and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible.

Jun 23, 2019

Updated by Durgapavan I recharged rs. 230.00 inr to my sun direct account no:[protected] through your site on[protected] through state bank of india using upi transaction.
The transaction id of the above payment in my sbi upi phonepe online banking is:
(AXI78c51569298b4a76b6f1cb78c560f1d3 )But the amount is not credited till now. My name is J.Durga pavan and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible. I did before month the transaction was sucessfull but this month fails before month 21st i did transaction it was sucess this month on 20th i did it was not recharged yet..

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

B

Brijeshreddy

from Hyderabad, Telangana

Jun 25, 2019

I have recharged my sun direct DTH TV through Google pay UPI on 22/06/2019.
My UPI transaction ID is[protected]
Paid from name GAJJALA VENKAT REDDY(state bank of India) of amount INR 322.
The amount has deducted from my bank account yet recharge of my sun direct DTH TV is not done.

recharge not done yet - Comment #3468388 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

S

Sridhara M.S

from Delhi, Delhi

Jun 25, 2019

I have recharged by Sun Direct Dth but it is not yet recharged and debited from my account.So please solve my problem.

recharge not done yet - Comment #3468428 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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2 Comments

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Address: Sarenga Palpara, Howrah, West Bengal, 711309

Respected sir,

I am ritan pal. I lived in howrah sarenga westbengal pin code711309. I would like inform you that on 20th june morning from my paytm savings account rs. 20000 fraud by some one fraud man's details given below.
Contact no.[protected].
Citrus pay etailing transaction no.[protected]Trns amount-10000) please help.
Transaction detail attached with this mail.

Please find the attachment.

I need to return rs.10000. Please help me sir. Please i am help less.
Please.

Regards
Ritan pal
Contact number:[protected]/[protected]

+1 photos

Jul 25, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hey,

Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Citrus Support Team

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Today on 22/06/2019 a fraudulent call has came to my father registered mobile number and a fraudulent transaction has been done for the amount of rs 50, 000/-
The details are hereunder-

Amount of transaction - rs 50, 000/-
Date of transaction - 22/06/2019
Debit message on mobile - "your debit card x1262 used on ecom at citrus pay etailing mumbai mhin for rs 50000.00"

Kindly block the wallet account on which fraudulent amount has been transferred and do the needfull to return the hard earned money

Kindly contact if you have any queries

With regards,
Sudha ranjan singh

Jul 27, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have made transaction on 21 june 2019 for inr 1000 for account opening with kotak mahindra. I got the transaction sms it is successful. The amount is not yet credited in kotak mahindra account. The payment was made from sbi debit card ending wìth 3990. The transaction id[protected]. For my own money i need to approach pillar to post. The details sent on email address too. The citrus number not working.

Aug 19, 2019

Complaint marked as Resolved

After fought with bank amount credited

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I had opened an account in kotak bank and there came a link in my message box to deposit 2000. I did it. It was succesfully completed. But the amount did not show up in my bank. I want my money back. Pls kindly reply.
I am in need of money. I saved this money. If not pls give it back. Below i am enclosing my transaction details. Pls see to it and reply as soon as possible.

+1 photos

Jul 26, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 12-2-800/71 Dilshad nagar,Rethi bowli,Mehdipatnam,Hyderabad, Hyderabad, Telangana, 500028

Sir/madam,
My consumer no is 621488, in the name of Dr John Appa Row. I paid on line from Axis bank account number [protected] on 15th June for rs 808.91rs fir HP cylinder which costed 793 rs from Swami enterprises Received the cylinder yesterday but the agency says they have not received any payment. Please note the CRN no from my bank is [protected]., please look into the matter immediately. As per my statement, reference no is INB/[protected]/ Citrus payment gateway. My mobile number is [protected].please revert back as I have paid twice for a single cylinder refill.
Regards,
Vijay John

+2 photos

Jul 26, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 742148

I am writing to you on behalf of my father, Dipak Kumar Roy.

This is to bring to your notice about a fraudulent txn (INR 49, 999/-), wherein his debit card (Blocked Now) was used to make a Txn using your gateway on 20/06/2019 (via fraudulent call)

Txn Details: OTHPG 420121 CITRUSPAY KOTAK MUMBAI

We have We hope you could help us in this regard.

We have registered police complaint for this issue.

Supriya Roy
roy.[protected]@gmail.com
Lalgola, Murshidabad, West Bengal, India
Phone : [protected]

Jul 28, 2019

Complaint marked as Resolved

Verified Support

Jun 22, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process

Regards,
Team Citrus

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Address: Flat 202 Totem banjara, Road no.14 Banjara Hills, Hyderabad, Andhra Pradesh, 500034

To pay for my insurance for 2wheelel to ICICI LOMBARD thru Sbi internet banking.I made payment of rs 1471 This amount was debited to my ac on 10 may19 but recd msg from you that transaction failed.TRANSACTION REF OL[protected] AND
UNIQUE TRANSACTION CODE CHP201905101354132392338628
payment till date not recd by ICICI LOMBARD.PL CHECK AND CREDIT THE AMOUNT TO MY ACCOUNT [protected] OF SBI.AWAITING FOR UR PROMPT RESPONSE PL.
KS RANDHAWA
[protected]

Jul 25, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

ICICI Lombard Customer Care

from Mumbai, Maharashtra

Jun 23, 2019

Dear,

Apologies for the unpleasant experience and the inconvenience caused. Kindly share your contact/policy details for us to check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance

Reply

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Address: Dhamangaon Tal.Igatpuri dist.nashik, Nashik, Maharashtra, 422403

Have recharged a subscription pack of sundirect, ₹ 209 through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

Aug 14, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 600044

Yesterday someone miss used my father debit card and purchased in online RS 19999 in my SBI account through CITRUSPAY KOTAK in State Bank Debit Card pls hold the below transaction .I have shared the police complaints details and rbi complaints with you shortly please do the needful the amount is important to us for operation

SBIDrCard X6043 used for Rs19999.00 on19Jun19 at70015208 Txn#951661

Verified Support

Jun 21, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jun 21, 2019

Updated by Sivas_a Already I submitted all the details in [protected]@payi.in but I didn't get any proper responses

Jun 21, 2019

Updated by Sivas_a Please help us

Jun 21, 2019

Updated by Sivas_a Transactions details are attached please help us and do the needful

Jun 24, 2019

Updated by Sivas_a Team please do the needful

Verified Support

Jun 27, 2019

Citrus Payment Solutions Customer Care's response Hey,

Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Citrus Support Team

Jun 28, 2019

Updated by Sivas_a I submitted the transaction details please help us to reverse the transaction

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