Citrus Payment Solutions Complaints & Reviews

On 9th june i tried to recharge my sundirect the transaction was failed and i couldn't find any source for registering a compliant. I still have the proof of payment. Money was deducted from my bank account and was not reflected on sundirect.. Today 5th july2019 i made the recharge and it was failed twice a total of 597 rupees is stuck in citrus payment... Kindly refund as soon as possible

I have done the sun direct top up for 100 using citrus pay upi, when i entered upi id, i got the link to pay the amount using citrus upi pay. After doing the transaction using that link, the amount got deducted in my bank account and transaction failed in citrus. I have transaction id as well.
Upi transaction id[protected]
To [protected]@axisbank.
Amoun is 100.
Please refund my amount

I initiated a transaction of rs 589 to sun direct dth account no -
[protected] using sundirect app. I opted the upi method and got a request for rs 589 from citrus payment solutions on my upi app google pay, i accepted it but money deducted from my account and not added in sundirect account. Please find the attached transaction details. Please do the needful asap

I have made a payment through icici bank debit card of rs, 10 to shine.com however rs.10, 000 has debited to my account on 2nd july 2019 at 4.36 pm. While checking with shine.com they said they have not received said payment and it is locked in gateway portal of citruspay. And they are asking for other confidential details which is illegal hence not parted. I request your office not to execute this payment to shine.com instead please refund it to my icici bank account for which you have details in your portals.

Kindly reverse the entry into your portals so it will directly hit to my account without any further delay.

Kindly refund the same to my account immediately.

Yogita k

I recharged my sun direct account no: [protected] on 20.06.2019 through GPAY UPI transaction. The amount is detected from my account (standard chartered) and paid successfully.
But the amount is not credited to sun direct or reverted back to my bank account till now.

AMOUNT : 230
UPI Transaction id :[protected]
To : CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
From: MR HEMANTH KUMAR S ([protected]@okhdfcbank)
Google transaction ID: CICAgKDq4u7HJA
Phone no :[protected]
Please do necessary action to get my sun direct account get recharged as early as possible.

Dear Team,

I had made a recharge subscription of Rs 900 for Sun direct DtH on 30th June 2019.
The amount got debited from my bank account, but in sundirect app they have not recieved the payment of Rs 900.
I had made the payment through UPI
Kindly look into this matter and initiate the transaction asap.
I had attached the screenshot of transaction.

My self Arunkumar S from Bangalore I have recharged DTH through paytm for payments it is merged with Axis bank and amount as been debited in account kindly find the screen shot below but still now it is not reflecting in my sun Direct DTH account screenshot attached and we have spoken to sun direct customer care people they are telling that they have not received the amount, and my DTH no is [protected]R(Sun direct) request you look into it and do need full ASAP, both the screenshots attached below

Dear Sir/Madam,

I recharged my Sun direct wallet by Rs. 200 through your gateway vide Google pay upi, the transaction shows successful in Google pay app where as amount has not reflected in my sun direct wallet, I contacted sun direct customer care they they couldn't held in this regard, hence I am forced to contact you.

Kindly resolve issue ASAP.

I also attaching the screenshot which shows transaction successful.

Regards
Madan Kumar
pH [protected]
Mail - [protected]@gmail.com

On 8th June, I have ordered from zomato by payment from lazy pay.
Amount was Rs, .533
As the delivery was very late
Zomato have refunded the amount of Rs. 533 to my layaway account on 12th June.
Before that I have cleared all the payment to lazy pay.
So I had 533 excess amount in my account.
This I have confirmed b 4th talking to lazy pay customer care services
But now it shows that i have to pay Rs. 522.
Where that amount has to be adjusted in excess.
Customer care number is not getting connected
Kindly call to clarify

I recharged my sun direct DTH account with Rs.200 on 28.06.2019 through Google pay via citrus payment solutions. After 6 days my DTH account is neither recharged nor refunded to my account. I enclosed the screenshots of payment references.
Meanwhile, my UPI ref no.[protected] and smart DTH cc no. [protected].pls do the needful either to recharge or refund to my account.

Today 02/07/19 i made a payment to west bengal state beverages corporation the sum of 31821 rupees through hdfc net banking using your portal but the beneficiary did'nt receive from your end.
The money has been debited from my account. The narration is [protected] citruseazypay and the ref. No.[protected].
Please look to the matter and eagerly waiting for your feedback.

Urgent
Urgent
Urgent
On 1/7/2019 evening around 6. Pm our customer got fake call asking our customer for otp for blocking his old un used cards.in good faith our customer provided the otp. After the call he got the message of account debit.

Our customers account debited 4 times on 1/7/2019 of rs.49, 999/-.

Txn no 1. Othpg685999
2. Othpg687607
3. Othpg691220
4. Othpg693421

So an amount of rs.1, 99, 996/- has been debited from our customer. Kindly do the needful to reverse the amount at the earliest. We already filed fir in police.
And

I've deposited 500 rupees in my kotak account on 30th june after completing the full kyc through the link i've got from kotak mahindra bank and money is deducted from other bank but i didn't get confirmation from kotak bank. Its been 2 days but the amount is not reflecting in my bank account. So please help in getting my money back to me. I'm need of it very much. So, please help me in resolving the issue.

Dear sir
Good evening i am naresh we are recharge sun direct smart card no [protected].
Amount debited my account but sun direct expired date not changed so please do the refund amount my account.
Thise transaction ID is[protected].
Sir i am very suffering about this so please as soon as possible sir.

Thankyou

Hello my name is priya nigote. I have a request related to my father his name mr ashok nigote age 65. On saturday[protected] around 11:00am-11:30am he is getting one fake call form [protected] someone told my father that your card is hacked so u have to changed your pin he also telling him that he is calling form bank. My father provided him every thing what he want and he transfer 21500/-rs form my father's account to your site with name citruspay kotak so kindly help me to recover my money back.

For any information please do contact - [protected] priya nigote

Some unauthorized persons are used my sbi debit card fraud transaction on 29th june, 2019.
Following the transaction details :
1) rs 9991.00 on 29 jun 2019 at 70015208 txn#[protected].
2) rs 39895.00 on 29 jun 2019 at 70015208 txn#[protected].

The following two transaction is not done by me. Could be please stop the payments towards these two transactions.

My indian debit card transaction to kotak bank amount rs.30000 transferred,

But this amount not credited to my kotak saving account,

Transaction id: pos/ecom citrus pay etailing mumbai

Transaction date on 29/06/19 time 19.32

I transfer from my indian bank account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], kindly check the issue, account holder name kandipalli lakshmi

I ordered meal on 3rd june from zomato & my got deduct from my account as i have talked to their spokesperson they said from their side they didn’t receive a amount. They told me to get in touch with citus portal because my money got deduct from your side.
As they have provided me a some useful detail
Track id- ZTDNB[protected]D70CF6
Transaction Id- [protected]
I hope you’ll do need full for me.
Thanks & Regards

[protected] upi transaction id

The money has been deducted from my bank account, but the citrus pay site showed payment failure and my order on the zara app, which uses citrus payment as its upi partner, has not been confirmed. It is extremely hard to get in contact with the customer service as the website had convoluted menus. I want my money back or the payment processed, as at this point it is plain robbery on the part of citrus payments. Highly disappointed and annoyed.

This incident happened on june 28, 2019 at 10:30 am ist
Client: mrs. Sitalakshmi rengarajan, mobile # [protected], chennai, india
Mrs. Sitalakshmi rengarajan was called on her cell phone by a person calling himself as an employee of state bank of india, asking her for the debit card details, pretending that her card number has expired and new card will be issued. She gave the details assuming he was calling from the bank. Later within few minutes, two transactions / withdrawals occurred in the amount of inr rs. 30, 000.00 and rs. 19, 999.00.

The bank was contacted and the card is locked.
Please do the immediate needful to stop this transaction via citruspay kotak
Ref # othpg 102257
Ref # othpg 222674
We have filed a police complaint on june 28, 2019
Cybercrime c. No. 3548 / ccb/cop/visitors/2019
Please do the needful immediately to stop this transaction and refund her the hard earned money of her lifetime!!! Rs. 49, 999
Thank you!! Appreciate all your help!!!
Please see below further contact details:
Contact phone number: v. Babu # [protected],
Email : [protected]@gmail.com