Citrus Payment Solutions Complaints & Reviews

I recharged rs. 200.00 inr to my sun direct account no: [[protected] balakrishna rai p] through your site on 24.07.2019 through upi of google pay.
Amount debited in my bank account but the amount is not credited to sundirect account till now. (My bank account details
Corporation bank shivaprasad rai p. Mob [protected]) please do necessary action to get my sun direct account get recharged as early as possible.

Sep 10, 2019

Complaint marked as Resolved

Jul 25, 2019

Updated by Shivu rai Screenshot attached for reference

Verified Support

Jul 26, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 30, 2019

Updated by Shivu rai Protected on your email id unable to view pls share ur email I'd to my gmail inbox.

Jul 31, 2019

Updated by Shivu rai I can't find u r email I'd which u have sent to me. Pls resend u r email I'd to my gmail account.

Verified Support

Aug 05, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Kopikar gas service,shop no 2,sainik gaurav bldg,sector 18,Airoli,new mumbai 400708, 400708

I booked for domestic gas cylinder refill using Ezy सुविधा app.on 15th June 2019 and I also paid for the refill Rs.722.63 using citrusp*pushpam link on that app.The said amount was deducted from my account but it is not credited to pushpam. I don't understand the matter. I searched for their customer care no.I found it online but the same no is not working. I dialled this no.a number of times but I failed to contact them. Please register my complaint as early as possible and please refund my amount.

+1 photos

Jul 24, 2019

Complaint marked as Resolved

My complaint not yet resolved I don't know that how they have mentioned that the complaint lodge by me has resolved. I haven't get my money refunded back. Pease help to get my money refund back asap.

Verified Support

Jul 26, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: B-306- SHRI KRISHNA COMPLEX., Shrikrishna Complex, opp- govt. tubewell, bopal,, Ahmedabad, Gujarat, 380058

Dear Team,
I snehalkumar s. Christian customer of suhubh laxmi inden, Bopal, Ahmedabad, I booked cylinder on dt.10/5/2019 and made online payment by SBI Debit card Rs.706.50. my sbi debit card OTHPG[protected] INDIAN OIL COROPORATION MUBMAI, and I receive massage on my mobile, (Dear SNEHAL S. CHRISTIAN, Payment of Rs.706.50 has been success fully received against your order,[protected]. Ref no. #[protected].) But when delivery boy came from shubh laxmi inden with cash memo no.[protected]. that time I told him that I made payment by online than he ask shubh laxmi inden and they say there is not show online payment on their portal. So I paid cash against reffile. but still i have not received refund so please refund my amt. as early as possible

My inden gas cid no.- [protected]

Thanks
Snehalkumar christian
[protected]

Aug 24, 2019

Complaint marked as Resolved

Verified Support

Jul 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have done the payment of rs 210 for malayalam dpo i package basic from my sun direct app via upi mode through bhim app on 19 jul 2019 at 18.59 hrs

The recharged amount credited to citrus solution pvt ltd as per directions of sun direct app directly from sun direct app
.
Amount debited my bank account transition id[protected] but recharge not done. I called custmer care of sun ditect. But not resolved till date

Aug 23, 2019

Complaint marked as Resolved

Verified Support

Jul 22, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 22, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have made a payment on 1st june of 35500/- via icici bank debit card on go air airline website. Payment deducted from my account and credited to go air on 1st june -2019 but go air said that amount has been reversely charged by citrus pay on 20th june. Bank said they have not received refund from citrus pay so they are not refunding me the amount. Kindly refund the amount to bank so that i can get my refund. It has been 50 days already since i have made payment. Request u to solve this issue. I am attaching the file for the same for payment deducted from my bank account.

+1 photos

Aug 21, 2019

Complaint marked as Resolved

Verified Support

Jul 21, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: ARAVAPALLE, PUNGANUR, CHITTOOR,ANDHRA PRADESH, 517247

Dear sir,
I done recharge through my sundirect app with help of phonepe, which works with the great help of your company service but one day back the transaction of 212 rupees deduced from my bank but not available in my account balance.

So please as soon as possible solve this problem.

Here i am attaching the proof of payment from me.

Thanking you sir.

Aug 23, 2019

Complaint marked as Resolved

Verified Support

Jul 22, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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N

Nithin H.U

from Mumbai, Maharashtra

Jul 24, 2019

I recharged sundirect monthly pack RS 154 and 100 rupies for other two channels yesterday through my sun direct application. But recharge is not done. Pls do the recharge or return my money. I have hope about you. Thanks you..

issue regards amount not transfer to my account - Comment #3494312 - Image #0

Reply

Nithin H.U's reply, Jul 24, 2019

Recharge is not done until... Quickly do the recharge

Citrus Payment Solutions Customer Care's response, Jul 25, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Mallipattanna kardi post tiptur taluk tumkur district, Tumkur, Karnataka, 572201

I have recharged sun direct dth through sun direct app through citrus pay using phone pe. Transaction of rs 265 is successful for citrus solutions but dth is not recharged. I want my money refunded. Transaction i'd phonepe
Ax19d6e1fb2212b4b9bbd590e6eef197fe2.
Citrus pay @axis bank from idibi bank account money is debited. My email i'd [protected]@gmail.com pls respond otherwise i will fail complaint using consumer act...

+1 photos

Aug 19, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Shaik Mohamed.M

from Tirupati, Andhra Pradesh

Jul 22, 2019

I paid my sundirect recharge by upi method using citrus. I haven't received the message from sundirect. The money traction is not reflected in sundirect account

I have recharged rs 265 for sun direct - Comment #3491815 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 23, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

M

monu pahwa

from Chennai, Tamil Nadu

Jul 23, 2019

I have made a payment of rs 634/- from my HDFC saving accounts on 3rd July to pay my property tax but till date payment not credited to recipient.

Payment was made on mcrohtakptax.in

No is [protected]/citruseazypay
Ref no[protected]

Reply

Citrus Payment Solutions Customer Care's response, Jul 24, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Baner Road Pune Maharashtra, Pune, Maharashtra

I booked for domestic gas cylinder refill using Ezy सुविधा app.on 16th July 2019 and I also paid for the refill Rs. 659.50 using citrusp*pushpam link on that app. Transaction no.is [protected]. The said amount was deducted from my account but it is not credited to pushpam. I don't understand the matter. I searched for their customer care no.I found it online but the same no is not working.[protected]. I dialled this no.a number of times but I failed to contact them. Please register my complaint as early as possible.

Aug 19, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi my name is basha I have done my sundirect recharge for smart card number [protected] throw ur sundirect app by citrus solutions pvt ltd the money has been debited from my account but the recharge has been failed but my amount has been debited and credited to ur citrus solutions pvt ltd so i request u to refund my money back into my paytm upi bank account as soon as possible

+1 photos

Aug 18, 2019

Complaint marked as Resolved

Verified Support

Jul 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Vellore, Tamil Nadu

Sir,
I make sundirect recharge amt Rs100 on24th june 2019, 17.43.22hrs
Trans i'd citrus-pay[[protected]]-client code
Sundirect comp no cw[protected]
My reguested reversal comp no SR[protected] Dt 25th june 2019
This comp reversal register and reversal done sms recieved on25th june 2019,
But till date amt not cridit my bank account many time call sundirect customer care but not solved pl refund my amt my bank account this transition made through sundirect mob app
Thanks regard
Adhidasu
[protected]

Note: Herewith enclosed my Canara Bank statement.

+2 photos

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Date 11.07.2049
I tried to add 5000 to my Kotak accoun.. form State bank debit card.. amount was debited from SBI debit card... but it's not credited to Kotak bank account...

Ref id
OTHPG[protected]CITRUSPAY KOTAK MUMBAI

Thank you thank u   Replace all

+1 photos

Aug 15, 2019

Complaint marked as Resolved

Verified Support

Jul 15, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payuin via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

R

Reigns Ragu

from Chennai, Tamil Nadu

Jul 16, 2019

Hiiii,

I made a recharge through corporation bank via Google pay to citrus solutions for the amount rs:199. The amount was to recharge with sun Direct but the dth service say no Payment has been created. I need a quick solution on this.

amount debited but it's not credited to bank account - Comment #3487093 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Bagpat, Uttar Pradesh

Sir i unable to find my merchant accees key and merchant secret key... And unable to upload my bussiness details on the citrus pay
Please help me through reply usng [protected]@gmail.com or contact [protected]

Sir i unable to find my merchant accees key and merchant secret key... And unable to upload my bussiness details on the citrus pay
Please help me through reply usng [protected]@gmail.com or contact [protected]

+2 photos

Aug 22, 2019

Complaint marked as Resolved

Verified Support

Jul 11, 2019

Citrus Payment Solutions Customer Care's response Hi,

We'd suggest you to please write to us at [protected]@payu.in and our team shall surely help you out on this.

Regards,
Team Citrus

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Dear sir/ma'am,

My sbi debit card transaction to kotak bank amount rs.3000 transferred, but this amount not credited to my kotak saving account, transaction id: txn#[protected] citrus pay etailing mumbai transaction date on 08:07:2019, time:02:04pm. I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], account no: [protected],...

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Dear sir,
Ecom[protected]citruspay etaling on 30/6/2019, time-17:33hrs amount-rs24999/-is fraud transaction by your customer, he call my old father and getting him otp. So i request you to please kindly refund my money back to my pnb account. I send you many emails but not satisfied email by citrus. I hope you help me for the refund my money. My atm no is first six digit-607093, last four digit is 3953.

Aug 14, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 01, 2021

Updated by Parmender Negi Not doing any help by payu
All details i provide to payu but payu not any action against fraudulent.Not refund my money.two fraud transactions done by fraudulent one by payu and second by mobikwik.i give thanks to mobikwik to resolve my complaint and give money refund to me.

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P

Parmender Negi

from Vikasnagar, Uttarakhand

Jul 9, 2019

I m not your customer so I have no details you want.ihave my debit card number and debit details in passbook of pnb.otp comes my mob no [protected], Date n time of transaction amount transaction number. I hope this is able for trace fraud transaction.

Reply

Citrus Payment Solutions Customer Care's response, Jul 10, 2019

Verified Support

Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

P

praneethreddy058

from Kotamangalam, Kerala

Jul 10, 2019

My payment is successful but not reacharge if my sun direct
Already deduct balance in my account please refund my money back

fraud transaction by my atm card - Comment #3483346 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 11, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

P

praneethreddy058

from Kotamangalam, Kerala

Jul 15, 2019

My payment is successful but not reacharge if my sun direct

Reply

PayUMoney Customer Care's response, Jul 16, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Aditya apartment kasture complex shahapur Thane, Bhandara, Maharashtra, 421601

I made my hp lpg gas bill payment by citrus payment service (Hp consumer no.614513 shree ganesh gas agency, shahapur, district - thane)
The transaction got completed rs 730.71
Deducted from my bank acc. But the payment not
Reached to the hp lpg authority
Please help refund my amount my account

Transaction no.[protected] at 99922 in. Bank.
Date - 19/06/2019

Aug 9, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

D

D.V.GANAPATHI KISHORE

from Bengaluru, Karnataka

Jul 8, 2019

While doing the UPI transaction in Citrus Payment, transaction failed and amount got deducted from my account.

I'm complaining about refund my payment - Comment #3481019 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

shivam vashisth

from Mumbai, Maharashtra

Jul 12, 2019

Yesterday i transfer 1000 to my kotak bank by your gateway because kotak bank send me a link for transfer the money.i tranfer that money by my pnb debit card.the money has been deducted but not came to my kotak bank and transaction id is INV9bD23e6B97A9 status shown is sucess
so you are requested to resolve my problem

I'm complaining about refund my payment - Comment #3484692 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 15, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Belgaum, Karnataka

Submit a Complaint,

I have recharged a subscription pack of sundirect ₹229 on[07/07/2019] through sun direct apk.. The money has been deducted from my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action as early as possible.

+2 photos

Aug 10, 2019

Complaint marked as Resolved

Verified Support

Jul 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 09, 2019

Updated by Sagarmohan Citrus Payment Solutions — money deducted from my account.. I had attached my transition detail below

Verified Support

Jul 10, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

M

Mani Bar

from Tirunelveli, Tamil Nadu

Jul 12, 2019

Not Recharge

money deducted from my account. - Comment #3484863 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 15, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 632007

Sir,
I make sundirect recharge amy red 100 on24th june 2019, 17.43.22hrs
Trans i'd citrus-pay[protected]-client code
Sundirect comp nocw[protected]
My reguested reversal comp no sr[protected] dr 25th june 2019
This comp reversal register and reversal done sms recieved on25th june 2019
But till date amt not cridit my bank account many time call sundirect customer care but not solved pl refund my amt my bank account this transition made through sundirect mob app
Thanks regard
Adhidasu
[protected]

Sep 5, 2019

Complaint marked as Resolved

Verified Support

Jul 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 15, 2019

Updated by Adhidasu C Sir,
I make sundirect recharge amt Rs100 on24th june 2019, 17.43.22hrs
Trans i'd citrus-pay[[protected]]-client code
Sundirect comp no cw[protected]
My reguested reversal comp no SR[protected] Dt 25th june 2019
This comp reversal register and reversal done sms recieved on25th june 2019,
But till date amt not cridit my bank account many time call sundirect customer care but not solved pl refund my amt my bank account this transition made through sundirect mob app.here with enclosed bank statement 24.06.2019 to 15.07.2019 for your referrals
Thanks regard
Adhidasu
[protected]

Verified Support

Jul 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Krishna, Andhra Pradesh, 520013

On 6-7-2019 at mid night between 11:50-11:59 pm, i transfer 8000/- from sbi debit card to kotak 811, the money is debited in sbi card but till not recived in kotak 811, pls send my money it is salary money i have to pay emis on time,
i need my money send fastly

very emergency, i am a comman man, this money is for entire month pls senf fastly i hope u could understand

Jul 10, 2019

Complaint marked as Resolved

resolved by visiting bank call center, citrus payment solution don't do anything

Jul 07, 2019

Updated by obilikiran txn#707588

Verified Support

Jul 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 09, 2019

Updated by obilikiran Citrus ID: CTX[protected]

Verified Support

Jul 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 533102

Hi Citrus Payment Team,

Fraudulent payment got debited from my debit card with following transactions. I request you to hold them and get back the money received.

Amount got debited on 2nd July 2019 with the following ids OTHPG 262446, OTHPG 263566. Two payments of each 24999 got deducted.

Amount got deducted from SBI debit card on july afternoon at 2:00pm.

Account: SBI Account
City: Rajahmundry
State: Andhra Pradesh

Aug 23, 2019

Complaint marked as Resolved

Verified Support

Jul 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 08, 2019

Updated by ram phanesh Hello Support,
Thank you for the reply. I have sent the required info to [protected]@payu.in email id with subject line Citrus payment Solutions Complaint [Consumer Complaints id: 2386896}. Please check it and do the needful

Verified Support

Jul 10, 2019

Citrus Payment Solutions Customer Care's response Hi,

We'd request you to keep following on the same email and our team shall surely get back to you with an update on this.

Regards,
Team Citrus.

View replies

A

Appudashu Dashu

from Mumbai, Maharashtra

Jul 8, 2019

I recharge by upi Id but it's not sent for sun direct office plc refund my money

citrus payment-fraudulent transactions - Comment #3480958 - Image #0

Reply

Appudashu Dashu's reply, Jul 6, 2019

Refund

Citrus Payment Solutions Customer Care's response, Jul 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Melinakirigunsi, 577429

Website: Citrus private primited

I have paid through citrus pay please connect it to sun direct and do it as fast as you can yesterday i have recharged but not yet reflected in my sun direct account make it fast so i dont know what had happened i am a a regular online recharger through your link but this time money is reflected my sundirect app please resolve the issue fast already 1day has over so make it as fast as you can ok.

+1 photos

Aug 8, 2019

Complaint marked as Resolved

Verified Support

Jul 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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