Citrus Payment Solutions Complaints & Reviews

Address: No 47N Ground Floor 001 1st Block Is, Ist Cross rAJAJINAGAR, 560010

I recharged an amount of 335 Rs
CITRUS PAYMENT SOLUTIONS PVT LTD
but it is not recharged
19 Jun '[protected] Shopping Mall Payment CITRUS PAYMENT SOLUTIONS PVT LTD [protected] Rs335.00 Success
But it is not recharged let me know the reason of eating money like this ...
my airtel consumer Number is [protected]
my registered mobile number is [protected]

Jul 23, 2019

Complaint marked as Resolved

Verified Support

Jun 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

T

Tnbiker RE

from Mumbai, Maharashtra

Jun 21, 2019

I recharged my sun direct 1059 amount debited but plan not activated ...I call sun direct customer care they said we don't receive any amount from your account

airtel recharge credited amount is not recharges - Comment #3464624 - Image #0

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Address: H.No.3950,Shivneri Colony, Saraswati Nagar, Ganeshpur,Post:-Hindalaga,, 591108

I paid the amount rs.742 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payments.

HPGas BkngNo 583865 Con 639017 Bkng Clrd 03.Jun.2019 TEJASWINI ENTERP OTP 2580 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

+1 photos

Jul 24, 2019

Complaint marked as Resolved

Verified Support

Jun 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

T

Tnbiker RE

from Mumbai, Maharashtra

Jun 21, 2019

I recharged my sun direct 1059 amount debited from you but plan not activated ...I call sun direct customer care they said we don't receive any amount from your account

payment not processed - Comment #3464645 - Image #0

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Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

K

Kasam's

from Mumbai, Maharashtra

Jun 21, 2019

Please do recharge to my sun direct dth tv as amount debited from my account through Google pay to citrus solutions Pvt limited so
I am requesting you to please confirm my recharge to activate my dth network pack.
@ 212 rupees I have been paid to you

Reply

Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: HIG E 3, Phase 2, Niva Park, Brahmapur, Kolkata-700096, Kolkata, West Bengal, 700071

I have made a purchase of McAfee antivirus thru Citrus payment mode and paid thru HDFC bank on 02.06.2019 and as soon as I gave the pin the amount has been deducted from my account and I received the message and the screen didnt move further to Citrus for for completing the transaction. Since I require the softward for my laptop I once again made the payment of Rs.999/- from HDFC bank. I even talked to bank customer care and sent them mail regarding failed transaction. Now they have confirmed that the payment has been successful and credited to the merchant. Now I request you to check at your end and arrange to credit the payment to my bank account at the earliest.
I am attaching herewith screen shot of the conversation I had with the bank for your ready reference and doing the needful.

Jul 20, 2019

Complaint marked as Resolved

Verified Support

Jun 19, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

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A

AKHIL KARTHIK

from Mumbai, Maharashtra

Jun 21, 2019

I have paid Rs-272, for sundirect account via google pay but the money didnt transfered to sundirect merchant.so please transfer money as soon as possible

payment made for purchase - Comment #3464544 - Image #0

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Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I am writing to you on behalf of my father, Sangam Lahiry.

This is to bring to your notice about a fraudulent txn (INR 50, 000/-), wherein his debit card (possibly cloned) was used to make a Txn using your portal on 17/06/2019 (via fraudulent call)

Txn Details: OTHPG 708123 CITRUSPAY KOTAK MUMBAI

We have written to RBI ombudsman (complaint no: [protected]) and will be filing be a police complaint in this regard. We hope you could help us in this regard.

Dr. S Lahiry
[protected]
[protected]@gmail.com
Kolkata

Jun 18, 2019

Complaint marked as Resolved

CITRUS must immediately cancel the txn from their end, so that the money is reverted. Additionally, CITRUS should help identify the miscreants, so that fellow citizens do not fall prey to similar incidents.

Verified Support

Jun 18, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

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I have recharged a subscription pack of sundirect ₹333 on 15/06/2019 [protected] through sun direct website. The money has been deducted from my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to it. Refund my amount as soon as possible. I hope that you may do. Thank you...

+1 photos

Aug 1, 2019

Complaint marked as Resolved

Verified Support

Jun 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Srivani Goud

from Delhi, Delhi

Jun 21, 2019

I have paid an amount of rs.212 through UPI phonepe through citrus solutions pvt ltd and the amount is not been received in sundirect till now..!!!
Please refund

sun direct dth service(amount debited but not reached the merchant) - Comment #3464666 - Image #0

Reply

Srivani Goud's reply, Jun 17, 2019

My transaction Id is AXI849506887d0a442d9d2d4ec56aaa5c3b

Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

K

Kasam Kakal

from Mumbai, Maharashtra

Jun 21, 2019

My rs 498889"00 debit at 4.30pm on citrupay kotak how add my money

Reply

Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have recharged a subscription pack of sundirect ₹ 333 on 15/06/2019 [protected] through sun direct website. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to it. Refund my amount as soon as possible. I hope that you may do. Thank you...

+1 photos

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I have recharged a subscription pack of sundirect ₹272 on 11/06/2019 [protected] through sun direct website. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to it. Refund my amount as soon as possible. I hope that you may do. Thank you

+1 photos

Jul 24, 2019

Complaint marked as Resolved

Jun 17, 2019

Updated by Sadiqjaffer I have recharged a subscription pack of sundirect ₹272 on 11/06/2019 [protected] through sun direct website. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to it. Refund my amount as soon as possible. I hope that you may do. Thank you

Verified Support

Jun 18, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below detls at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 560057

I had made a payment/recharge to SunDirect via UPI(PhonePe app) on 13 jun 2019. The amount is Rs. 399. The transaction was successful & the amount was debited from my account. Citrus solution pvt ltd is the gateway of sundirect for transcation. But Sun Direct denies of the amount being credited to their account. I'm attaching a photo of the transaction details. Kindly look into it and do the needful.

Aug 3, 2019

Complaint marked as Resolved

Verified Support

Jun 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Saichandra7471

from Yarada, Andhra Pradesh

Jun 17, 2019

I have done a deposit of 1000 RS to my kotak 811 account from my paytm payments bank account and the transaction was successful from my paytm payments bank but money not credited to my Kotak Mahindra Bank account and the reference number is[protected] and transaction id is S13377575 please solve the issue

sun direct claims payment not received - Comment #3460482 - Image #0

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Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

we are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Udupi, Karnataka, 576201

Made payment for my AIRTEL mobile postpaid charges (Rs. 938.78) on 14th June 2019; my bank profile shows the transaction to be successful and money has been debited. Today, I received a phone call from AIRTEL office saying that payment has not been made. Could you please solve this issue?
Transaction descritpon: INB/[protected]
Vishukumar AIMANIANDA

Jul 22, 2019

Complaint marked as Resolved

Verified Support

Jun 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

R

raman g

from Bengaluru, Karnataka

Jun 17, 2019

Today i have paid rs.1436 towards watertax to coimbatore corporation under ref. ID.[protected] to the debit of my account [protected] with unionbank but temporary receipt not generated.
please let me know when i willl get receipt to show to the corporation
please treat the same as urgent
regards.
raman g
cmc watertax no. 5660911

Reply

Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

we are unable to trace any transaction with the provided details. Please share the below details at
[email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

G

GOKUL VIKNESH C

from Thiruvaiyaru, Tamil Nadu

Jun 17, 2019

I have recharged my sun direct smart card number : [protected] with ₹1229 using google pay my transaction was completed but my sun direct smart card was not recharged .. DO the necessary to get recharged

not received payment - airtel mobile postpaid charges - Comment #3461423 - Image #0

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Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hello,

My Name Is Narendra Prasad,
My sun direct smartcard Number is [protected],
I've tried to recharge my account with My Sun Direct app,
Through UPI, Money got deducted but the recharge was not done,
When spoke to sun direct customer care representative she said that it's not sun direct problem and to recharge again,

As you're the gateway provider and to your account the money got sent, please help me and refund the amount

+1 photos

Jul 29, 2019

Complaint marked as Resolved

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have recharged a subscription pack of sundirect ₹200.00 on [protected] dated 15/6/2019 through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

Jul 22, 2019

Complaint marked as Resolved

Verified Support

Jun 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Warangal, Andhra Pradesh, 506002

My SBI Debit card transaction to Kotak bank amount Rs.1000 transferred,

but this amount not credited to my kotak saving account,

Transaction ID: OTHPG[protected] CITRUS PAY KOTAK MUMBAI

Transaction Date on 15:06:2019, Time:9:31pm.

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[protected], kindly check the issue, account holder name siluveru sandeep.

http://t.payu.in/E3BH9m mechant by CITRUS PAY KOTAK MUMBAI
transaction mobile number:[protected];
transaction debit card number:510372******8926;

Pls check & refund the amount to as same bank proces & clear the issue.

+1 photos

Jul 27, 2019

Complaint marked as Resolved

Jun 17, 2019

Updated by siluverusandeep please respond to it

Verified Support

Jun 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Hyderabad, 500028

Hi,
I am done my sundirect recharge through my.sundirect.in site on 12th June 2019. When I clicked on recharge it was redirected to citrus payment gateway. In that I selected payment type as phonepay and the transaction was successful in phonepe app and amount was debited from my account. But citrus payment gateway page expired after some time and my sundirect recharge was not done. When I contacted phonePe guys they said that the amount was credited to merchant, but the sundirect guys said that they didn't received payment.

Trasaction details in Axis bank: UPI/P2M/[protected]/CITRUS SO/Axis Bank/transac

Transaction ID in phonepay: AXId717860b5b12444593b8b114e8ab1c97

Please help me to resolve this issue and get my money credited back into my account as soon as possible.

Thanks.

Jul 22, 2019

Complaint marked as Resolved

Verified Support

Jun 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Jun 14, 2019

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDisput...⇄ Regards, Team Axis Bank.

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M

M.S Narayana

from Mumbai, Maharashtra

Jun 17, 2019

I recharged mysun direct [protected] account, payment was successful but tv doesnot got recharged, i made recharge through phone pe and the transaction id number is AXlaef37f6a713a4753802f0e61bd98bba8

payment debited from my account, but not credited to sun direct merchant - Comment #3461426 - Image #0

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Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 181A RAJIV GANDHI NAGAR.ULAGANERI, Madurai, Tamil Nadu, 625107

I paid my Sundirect top up amount on Google pay to your citrus account rupees 1059 on June 12 2019 Google pay has show that I have paid to your account but it doesn't credited on Sun DTH account kindly refund my amount in Google Play account I attached my Transaction ID with paid details it was debited from my my account but it doesn't show on my Sundirect account

+1 photos

Jul 18, 2019

Complaint marked as Resolved

Verified Support

Jun 13, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

I

iffatiqbal

from Delhi, Delhi

Jun 13, 2019

I have fraud transaction from my saving account of hdfc of RS 24999/- on 03/06/2019 at 17:35 by KOTAK1194565. Please do the needful and confirm for my money refund.

complaint regarding transaction problem - Comment #3457187 - Image #0

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Citrus Payment Solutions Customer Care's response, Jun 13, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Srinivasan. G

from Mumbai, Maharashtra

Jun 17, 2019

At 9:14 am today I did payment fr sundirect recharge but it had a problem that transaction was not completed but my money got debited
Please accept the request and make my transaction successful
Please help me in ths

complaint regarding transaction problem - Comment #3460730 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

we are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Sachin Venkatesh

from Bengaluru, Karnataka

Jun 17, 2019

Today afternoon I have recharged sun direct topup of Rs.265 through Google pay amount is debited from my account but till now not recharged to my sun direct account. my upi ID is [protected]@oksbi and Google transaction ID is[protected]. Kindly do needful. AI have attached my transaction screenshot to it.

complaint regarding transaction problem - Comment #3460757 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

D

drsrkanthdevalla

from Mumbai, Maharashtra

Jun 17, 2019

Paid 5250 for on 30 /05/2019 trade licence through ghmc app, citrus gateway till now not received by ghmc dept

complaint regarding transaction problem - Comment #3460785 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

M

Manu Murukkumpuzha

from Irinjalakuda, Kerala

Jun 17, 2019

I made an online recharge of sundirect through phonepe upi transaction by citrus payment gateway. The cash was debited in my account but recharge was not done
My sun direct number is [protected]
my contact number is [protected] and [protected]

Reply

Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: No.25,marie street,abishegapakkam,Puducherry., 605007

I have recharged a subscription pack of ₹294 on [protected] through sun direct apk.. The money has been deducted from my account by citrus solutions pvt ltd as the gateway of sundirect for transaction.But the money is not reached to the sundirect till now. I am attaching the screenshot for your refrence. Please do necessary action to get my sundirect get recharged as early as possible.

+1 photos

Jul 26, 2019

Complaint marked as Resolved

Verified Support

Jun 13, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have recharged a subscription pack of sundirect ₹199 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

Jul 13, 2019

Complaint marked as Resolved

Verified Support

Jun 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Srinivas219

from Delhi, Delhi

Jun 16, 2019

I recharged Rs.211+25 Rs inr to my sun direct account no [protected] through your site on 08.06.2018 through UPI phone pay .
But the amount is not credited sun DTH till now. My name is SRINIVASAMURTHY and my phone no: is [protected] . Please do necessary action to get my sun direct account get recharged as early as possible.

Reply

Citrus Payment Solutions Customer Care's response, Jun 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Malad east, 400097

I have recharged with Rs 399 for Airtel on 20th May 2019, through Airtel App. But the recharge is not done and the money is credited in Citrus payment solutions.

Mobile number [protected]( for Recharge)

Would you please help me to get my money back.

Here are few more details.
You have made an online payment of INR 399.0 with Transaction ID [protected] towards payee CITRUS PAYMENT SOLUTION from your Account XXXXXXXX3552 on May, 24, 2019 at 21:52 hours .

Jul 15, 2019

Complaint marked as Resolved

Verified Support

Jun 11, 2019

Citrus Payment Solutions Customer Care's response Hi,

we are unable to trace any transaction with the provided details. Please share the below details at
[protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

srinu6991

from Mumbai, Maharashtra

Jun 13, 2019

Dear sir/madam iam using sun direct app i recharged PLAN was telugu DPO pack was 6 months worth 1131 payment was success but my DTH plan was not done plaese refund my money in my account please help me sir/madam

airtel recharge is not done but money credited in citrus payment solutions. - Comment #3456978 - Image #0

Reply

srinu6991's reply, Jun 12, 2019

resolved mark by mistake touched plaese help my complaint quickly

srinu6991's reply, Jun 13, 2019

dear sir please help me quickly

srinu6991's reply, Jun 13, 2019

sir i request you plaese help me

Citrus Payment Solutions Customer Care's response, Jun 13, 2019

Verified Support

Hi,

we are unable to trace any transaction with the provided details. Please share the below details at
[email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Citrus Payment Solutions Customer Care's response, Jun 14, 2019

Verified Support

Hi,

we are unable to trace any transaction with the provided details. Please share the below details at
[email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

srinu6991

from Mumbai, Maharashtra

Jun 13, 2019

my details was sent your email please helpme sir

Reply

Citrus Payment Solutions Customer Care's response, Jun 14, 2019

Verified Support

Hi,

Thanks for writing to us. Our team shall surely get back to you with an update on the same Email ID.

Regards,
Team Citrus

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I have recharged with 200 rs on jun 6 2019 and 200 rs on jun 7 2019 for sun direct dth recharge using google pay (upi transaction), but amount has not been credited till now. Kindly rectify my problem and credit my amount to my account for continuing sun direct dth services. My sun direct id [protected]and jun 6 upi transaction id :[protected] jun 7 upi transaction id :[protected].

+2 photos

Jul 21, 2019

Complaint marked as Resolved

Verified Support

Jun 11, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: aswaraopet road,jangareddygudem, West Godavari, Andhra Pradesh, 534445

Dear sir
i am sayyad bashiruddin .I am from jangareddygudem, west godavari .Ap.
To day[protected] i have call from unknown number(91+[protected])time is 10.48 he said we are from state bank group your atm card will upgrade please
tell e your atm card last number and cvv number.I told atm card number cvv number.After that i have a message one time password.Again un known
call me tell me onetime password.I would tole one time password.He theft 25, 300.00(twenty five thousand three hundredrupees)debeted my account.
Please kindly request you to solve my problem.
Acoount transaction detalis: 1. Txn no[protected].00
2. Txn no[protected].00
note:08-jun-2019othpg 928422 citruspay kotak mumbai 24, 500.00
08-jun-2019othpg 943928 paytm one97 communicatnoida 800.00

my details:
sayyad bashiruddin
savings
a/c no:[protected]
sbi jangareddygudem branch
cell:[protected]

Jul 29, 2019

Complaint marked as Resolved

Verified Support

Jun 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Thiruvananthapuram, Kerala

I am K P Shantakumari a senior citizen from Trivandrum and today on 7th of June 2019 I received a phone call from +[protected] saying that my debit card is blocked so if the details regarding my debit card including my cvv and otp is provided it could be resolved. So, I provided them with the details and later I shockingly found that Rs49875 has been transacted from my account using this citruspay. I have informed the police and filed a complaint. I need help from you. I need you to find whose citruspay account has been credited with Rs49875 which had been debited from my account.I request this problem to be solved and credit back my money.
A/C no: is[protected] in ICIC Bank
Transaction is in passbook is as follows
MIN/CITRUSPAY K/20 and the transacted amount is Rs49875.00

Jul 9, 2019

Complaint marked as Resolved

Verified Support

Jun 08, 2019

Citrus Payment Solutions Customer Care's response Hey,

please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

View replies

D

Divyagiri

from Bengaluru, Karnataka

Jun 12, 2019

I used citruspay axisbank upi to recharge my sun direct dth. Amount got credited but payment failed

fraudulent transaction from my bank account - Comment #3456193 - Image #0

Reply

Divyagiri's reply, Jun 12, 2019

Please update

Citrus Payment Solutions Customer Care's response, Jun 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

souvik ghorai

from Mumbai, Maharashtra

Jun 12, 2019

I paid 198 from my paytm payment bank account by mistake.I want my money back.please help.
My upi id is - [protected]@paytm

fraudulent transaction from my bank account - Comment #3456433 - Image #0

fraudulent transaction from my bank account - Comment #3456433 - Image #1

Reply

Citrus Payment Solutions Customer Care's response, Jun 13, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 87

airtel recharge credited amount is not recharges

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payment not processed

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payment made for purchase

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urgent: fraudulent txn using citrus portal

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sun direct dth service(amount debited but not reached the merchant)

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dth service (amount debited in my account)

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requesting to refund my money

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sun direct claims payment not received

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not received payment - airtel mobile postpaid charges

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I've recharged sun direct through their app, money got deducted but the recharge was not done

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money debited from my account but not recharged my sun direct tv no..10633293294

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sbi debit card transaction to kotak bank account amount not received

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payment debited from my account, but not credited to sun direct merchant

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complaint regarding transaction problem

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sun direct recharge does not reflect

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recharge to sun direct

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airtel recharge is not done but money credited in citrus payment solutions.

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sun direct dth recharge amount not credited

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my sbi debit card transaction to kotak bank amount rs.25300 transferred,

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fraudulent transaction from my bank account

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